Upcoming CN DR Drill Scheduled for 20th & 27th September 2025
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho CN(China) Service on 20th September 2025 and 27th September 2025 to ensure our DR Readiness in CN Deployment. This will help us support our expanding server far
Upcoming CA Disaster recovery drill scheduled for 21 st & 28th Sep 2025
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho CA(Canada) Service on 21st September 2025 and 28th September 2025 to ensure our DR Readiness in CA Deployment. This will help us support our expanding server far
Upgrade issue
Issue upgrading from version 12. Logs attached. Any help is appreciated.
Entra ID - Remote agent installation cannot be performed
I'm currently in the midst of trying to integrate our Entra ID with Endpoint Central Cloud, I managed to integrate and the Sync Status shows success. However, when I want to add computers to Endpoint Central, I got the following error; Remote agent installation
Setting up IP Printers
I have the following printer models setup in my office. Each one has a fixed IP. I would like to assign printers to devices as IP printers. I don't have a print server. Would it be possible to set these up as IP printers and assign them to computers by
Exciting news! OS Deployment is now available in Endpoint Central MSP!
We're thrilled to announce the launch of OS Deployment feature within Endpoint Central MSP Cloud! What does this mean for you? You can now: Remotely deploy operating systems to multiple client endpoints. Automate OS installations and configurations. Customize
Please add "Deploy Immediately" option in Configuration Collections
Hello Support Team, Would you please add a "Deploy Immediately" option for Configuration Collections? Config Collections is one of the most powerful features in UEMS/EC, but it's not usable for us because we always have to wait 90 minutes or more for
Mandatory Additional Asset Fields?
I have explored every corner of the settings in SDP cloud and I am unable to find a way to require certain additional fields in assets module. Is there any custom trigger/function that I can leverage when asset is edited that can require the person editing
Manage Engine Service Desk Plus - User account locked, not unlocking and not able to unlock
Hello, We have an issue where a user is not able to log into Manage Engine Service Desk Plus due to her account being locked out. We sent her a password reset email, but the account is still showing locked out: Security Settings lock reset is set to 30
Restart Computer via API?
Hi. Is it possible to restart a computer via API? I have not seen it in the API documentation. Thanks. Regards, Miguel
[Free webinar] A CIO’s roadmap for AI adoption that delivers
Hi there, AI adoption in enterprise IT is facing a reality check. Today, CIOs are under pressure to prove AI's real business impact and many AI-driven initiatives in IT stall due to weak planning, spiraling costs, and a lack of measurable outcomes. It's
[Free e-book] Everything you need to master RCA for modern IT
Hello there, Traditional, manual root cause analysis (RCA) often struggles to keep up with the demands of complex IT environments. Resolutions drag on, alerts and escalations pile up, and more often than not, critical issues slip through the cracks. GenAI
How to hide status option
Hello , Is there a way to hide certain status from modules or users. We have a lot of statusses, and when creating a task is display`s all . Can i filter out certain one`s?
ManageEngine Log360: The 2024 recap and what’s ahead in 2025
2024 was a landmark year for Log360, packed with game-changing updates that elevated cybersecurity and compliance to new heights. Let’s explore the standout capabilities that are reshaping how organizations tackle threats and meet compliance demands.
Level up your skills with free Analytics Plus Virtual Training!
Hi everyone, Join our live, instructor-led virtual training sessions designed to help you unlock the full potential of Analytics Plus. This beginner-focused session is designed to guide you every step of the way. Here’s what’s in store: Beginner course:
Currently on 15100 trying to upgrade to 15120 but it is not going through.
Currently on 15100 trying to upgrade to 15120 but it is not going through.
signature
Does the site have a signature section? If so, where do I go to install it? doodle jump
About isilon audit log
I'm looking for a software that can collect the isilon audit logs.I download the trial adaudit plus.I have configured my isilon and adaudit plus followed your document.But whe I add the isilon cluster,the page is blank. I cannot do anything.My isilon
Logon Peak Hours Usage
I'm looking for the report that creates the "Logon Peak Hours Usage" graph on the front page. Does anyone know which report it is? Thanks.
Introducing Storage Tiers & Enhanced Management in Log360 Cloud
Hi everyone, We’re excited to announce a major update to Log360 Cloud with new features designed to give you more control, visibility, and efficiency in log storage and management. Here’s what’s new: Key Enhancements License Management: Storage is now
Dynamic Approval in SDP Cloud
I am building a new software request form. If the software isn't listed in a dropdown list, the requester/technician checks a box that says "the software I want isn't listed". Box not checked: Only the requester's line manager will be required to approve
Disable autorestart after installed patch
Dear all, I'm pretty new to Manage Engine and getting into it. Right now we facing a problem, that the workstations are always restarting automatically. That's a huge problem, because the workstations needs to run and be rebooted manually. According to
Endpoint Central Update Issue – Certificate Error
Body: Hello Support Team, I am trying to update Endpoint Central using the Update Manager, but the process fails every time with the following certificate error: Signature does not match with any available certificates. Please import valid certificate
Add "user groups" as an option in the share request menu, or add "group Allowed to View" option in the user group section
Our ticket system is used by multiple departments. We want certain tickets to be viewable by people that may be under different departments. The only way to do this currently is by sharing the ticket, however manually selecting all the applicable departments,
M365 Security Plus build 4802 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build-4802. Important As Microsoft has deprecated the Get-Message and Get-MessageTraceDetail cmdlets for tenants in the Microsoft 365 global cloud, audit actions will now
M365 Manager Plus build 4802 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4802. Important As Microsoft has deprecated the Get-Message and Get-MessageTraceDetail cmdlets for tenants in the Microsoft 365 global cloud, reports and audit actions
notification template issue
i have an issue on the notification template when save it after edit on the code ve it after the edit the coode
Custom icons get resized to inconsistent size
When creating/editing a service category, incident template, or some thing similar that can use an icon, the stock icon library provided by the application has 96x96 px png icons in it. However, if I choose to upload a custom icon (no matter the size
Multi Select Field populated by a csv file
I requested this during some professional services while setting up SDP v14.9 Build 14960 Figured I would post the script here. What I wanted was a Multi-Select field that I could populate from a CSV file. For us this was a listing of every file share
ADSelfService Plus 6518 delivers stronger security, performance improvements, and issue fixes!
Hello Everyone, ADSelfService Plus' latest build, 6518, has been released with the following updates: Enhancements ● The Tomcat version used in the product has been updated to 9.0.109. ● ADSelfService Plus now supports PKCE (Proof Key for Code Exchange)
Click Once Deployment
We have the below Manage Engine Desktop central version Build 11.4. Can you please advise how we can deploy a Click Once Package to a few clients My Click Once Package has a URL ( which once clicked ) downloads a Package (as below ) The User would then
Windows 11 cumulative patches not copying to the system
Morning, we recently updated to Windows 11 and now we are unable to patch the cumulative updates for Windows 11. The patch folder does not show up under the agent folder and we get path not found to the store message. I have uninstalled and reinstalled
Discover how AI-driven observability empowers IT teams to detect, resolve, and innovate faster.
The pressure on IT teams has never been greater: they must deliver flawless digital experiences, reduce downtime, and innovate rapidly—all while balancing CAPEX and OPEX. However, in increasingly hybrid environments with multiple tools in use, visibility
Error 1013 Schema Inconsistent (Replay)
When switching from version : 15.1 Build 15120 to version: 15.1 Build 15130 error pops up
The content entered in requests or notes does not immediately appear on the request screen
An issue is occurring on the U.S. SDP Cloud site (sdpondemand.manageengine.com) where tickets and conversation notes registered do not immediately appear on the request list screen or conversation list screen. Have you made any changes that could cause
Apple WWDC 2025 updates
We’re excited to announce that ManageEngine Mobile Device Manager Plus is ready to support the latest Apple platforms unveiled at WWDC 2025. With the release of iOS, iPadOS, macOS 26, Apple has introduced new management capabilities and enhancements for
SDP+ location of Request Resolution attachments
We migrated from on-premise SDP+ to SDP Cloud. It has been identified that some of the Requests had attachments to the Resolution section that did not get copied over. We no longer have the on-premise version installed so I can't easily go back to confirm.
disk sizes on deployment
Hi, the master machine has 2 disk partitions, c: approx 600gb and a d: Data partition 300Gb. Web new pull up the partitions we shrink the partitions. When we deploy the image to machines with a similar disk, the c: partition gets 950Gb and the d: only
Endpoint Central Ticket
Hello, Is there an issue with the Ticketing system or Ticket form for Endpoint Central tickets. I generated a ticket 3 days ago and have not received a response, not even an acknowledgement. Thanks
Is there a future plan to add printing capabilities on the Project tab in ServiceDesk Plus Cloud?
We have task that we are tracking in the Project tab in ServiceDesk but we have no way of printing the information recorded there.
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