Software Categories
Please allow the creation of Software Categories based on software names without being version specific. I can add the existing versions its seen but I would have update it every day in case someone installed a different version. Or if we could create
[SyncRule]|[INFO]|[288]| :: No sync rule is matched for add record under source module : 987
An error occurs when synchronizing ServiceDesk Plus and Analytics Plus. [SyncRule]|[INFO]|[288]| :: No sync rule is matched for add record under source module : 987 How can I fix it? I can't find an element with ID 987 in SMDB.
[You're invited] Shield NXG 2026: The Next-Gen Identity & Threat Defense Seminar, Netherlands
Hello , ManageEngine is conducting The Next-Gen Identity & Threat Defense Seminar – Shield NXG 2026 in Netherlands, and I personally wanted to extend this invitation to you. You’ll get practical insights on identity security, threat detection, SOC operations,
A Hidden Gem for Better Performance: Archiving Old Requests
Archiving old requests is often overlooked despite its importance in maintaining optimal application performance. Storing years of requests in your ServiceDesk Plus database can gradually impact performance, causing searches, reports, backups and upgrades
Microsoft 365 Channel Unification: Changes to Semi-Annual Enterprise Channel Patching
Microsoft has introduced a change to the Microsoft 365 Apps update model by unifying the Semi-Annual Enterprise Channel and the Monthly Enterprise Channel starting with Version 2606. After Version 2606 is installed, devices that were previously on the
issues after migrating from windows to linux
Hello, We are having some odd things happening after migrating from Windows to Linux. i'm unable to generate any reports currently and we are unable to merge requests. Manage Engine is running, we are able to create new requests, close / resolve requests.
Patch Release: Google Chrome 150.0.7871.128/129 for Windows
Google has released Chrome version 150.0.7871.128/129 for Windows. This release includes critical security improvements across several Chrome and Chromium components, including CameraCapture, GPU, Network, Cast, V8, Ozone, and Aura. Applying these updates
Patch Release: Google Chrome 150.0.7871.128/129 for Windows
Google has released Chrome version 150.0.7871.128/129 for Windows. This release includes critical security improvements across several Chrome and Chromium components, including CameraCapture, GPU, Network, Cast, V8, Ozone, and Aura. Applying these updates
Patch Release: Google Chrome 150.0.7871.128/129 for Windows
Google has released Chrome version 150.0.7871.128/129 for Windows. This release includes critical security improvements across several Chrome and Chromium components, including CameraCapture, GPU, Network, Cast, V8, Ozone, and Aura. Applying these updates
[Live Webinar] Extend Your Security Beyond Endpoints: Get Network Security and Infrastructure Visibility with OpManager Nexus
Hi admins, Endpoints aren't the only place attackers exploit—your network is another prime target. Attackers often exploit firmware vulnerabilities, create malformed packets, or leverage compliance gaps to gain access to critical systems and move laterally
data collection diagnostic report email alert
how to i make changes to the email alert for this Data Collection diagnostic report ? i need to remove one email as the staff have already resigned
Broken FAQ Link and Feedback
It seems that one of your links in your online documentation is broken and when prompted to provide feedback, your feedback system is also broken: If you visit here - https://www.manageengine.com/application-control/help/application-control/ac-faq.html
ManageEngine EventLog Analyzer Log4j
Vulnerability scanner detects "log4j-core-2.17.2.jar" in the Eventlog Analyzer path. How do we update log4j-core to latest version? Is there a Build or Patch?
Language MFA Offline
Currently, I don't see the feature to modify the language for MFA Offline. I think this is a great idea to optimize the language for users. I sincerely hope this will be implemented as an essential feature for you to develop
Report on ServiceDesk Plus Shared Tickets
Hi all, Is it possible to create a report in ServiceDesk Plus that shows the number of requests shared with a specific technician? For example, we currently generate monthly reports showing the number of requests closed by each technician. However, I
Feature Request: Remote Printing Support
Here’s a concise, forum-friendly version you can paste into PitStop: Title: Feature Request: Remote Printing in Endpoint Central Remote Control Hi Team, I’d like to request the addition of a remote printing feature in Endpoint Central’s Remote Control.
macOS 27 Golden Gate: Pre-upgrade checklist
Apple is expected to release macOS 27 Golden Gate in September 2026. Before upgrading your managed endpoints, there are a few things to check and prepare on your side. This post covers what you need to do before upgrading your managed endpoints to Golden
macOS 27 Golden Gate: Pre-upgrade checklist
Apple is expected to release macOS 27 Golden Gate in September 2026. Before upgrading your managed endpoints, there are a few things to check and prepare on your side. This post covers what you need to do before upgrading your managed endpoints to Golden
macOS 27 Golden Gate: Pre-upgrade checklist
Apple is expected to release macOS 27 Golden Gate in September 2026. Before upgrading your managed endpoints, there are a few things to check and prepare on your side. This post covers what you need to do before upgrading your managed endpoints to Golden
macOS 27 Golden Gate: Pre-upgrade checklist
Apple is expected to release macOS 27 Golden Gate in September 2026. Before upgrading your managed endpoints, there are a few things to check and prepare on your side. This post covers what you need to do before upgrading your managed endpoints to Golden
macOS 27 Golden Gate: Pre-upgrade checklist
Apple is expected to release macOS 27 Golden Gate in September 2026. Before upgrading your managed endpoints, there are a few things to check and prepare on your side. This post covers what you need to do before upgrading your managed endpoints to Golden
SCCM Integration
Hi We are trying to implement SCCM integration but get the below error after scanning for over 12hrs. The error states check SCCM logs but i am struggling to find the log on our SCCM server, checked all event logs in Event viewer and there is nothing
Customize this Page Google Authenticator
How Can I Customize this Page Google Authenticator?
How do you deal with tickets being reopened with "thank you" replies?
Hi guys, I'm having an issue where I will email a staff member from the ticket in ManageEngine advising them that the issue has been resolved and then close the ticket, some time thereafter they reply and simply say "thanks for that", or some variation of that, which reopens the ticket. I'd prefer to not have to turn off the facility that allows staff to reply to reopen tickets if possible. Anyone else finding this? Anyone have any suggestions as to how to deal with this? Thanks!
ESM Instance-Level Backup and Restore
In ESM environments, instance-level backup and restore is one of the most sought-after features. This enables organizations to securely capture and restore an instance without the need of having to restore the entire application. It provides a reliable
Add or hide additional fields in tasks
Seems like additional fields have recently been added to tasks, which is great! The problem is that these fields show up on every task, regardless of the task template used. I would like to either add an additional field to a specific task, or hide the
Tagging Support Groups [SDF-104168]
Hi, Is there any update on when this feature might be implemented, as per last year's discussion here? It would be really useful to have this ability, to speed up our workflow. Thanks in anticipation 😊
How to change Support group from Active to Inactive?
HI Support team, is it possible to change Support group from Active status to Inactive? There is a view option but I am not able to change status from active to inactive.
message has lines too long for transport
When sending certain reports(I've recreated it with Inline HTML report) we get "message has lines too long for transport" from the SMTP this seems to be an issue where the e-mail client (Servicedesk Plus) doesn't wrap long lines. Could you check to wrap
Patch Installation problem: Cumulative Update for Win 11
Hello everyone. I am trying to deploy a series of cumulative update win 11 patches to a set of machines, the patches description are: 2026-06 Cumulative Update for Windows 11, version 24H2 for x64-based Systems (KB5094126) (26100.8655) (CVE-2026-49160)
OS Deployment down for everyone?
Hello, Starting this morning (my first try since the upgrade on 07-05) my OS deployment fails to connect to the Endpoint Central servers. I called and they told me they were working on it but it's been down all day. Anyone else having this issue?
Are there issues with access the service today
We have multiple users reporting issues about being unable to access the service. They get messages about too many redirects to zoho just wondering if others are experiencing issues We have contact support and called but awaiting a response Status pages
Auto Expand Task Request Associated Fields
Is there a current setting to expand any associated Request fields within the Task? I've associated fields but the section is minimized when I open the Task. Not that intuitive if showing Request data needs to be expanded every time.
Switches by Usage Report
Does this keep track of port utilization at one point in time when this report is running or does it keep track of number of ports used let’s say throughout the day/week/month and adds it to the report?
macOS 27 Golden Gate: Pre-upgrade checklist
Apple is expected to release macOS 27 Golden Gate in September 2026. Before upgrading your managed endpoints, there are a few things to check and prepare on your side. This post covers what you need to do before upgrading your managed endpoints to Golden
Patch Release: Google Chrome 150.0.7871.124/125 for Windows and macOS
Google has released Chrome version 150.0.7871.124/125 for Windows and macOS. This release includes critical security improvements, addressing vulnerabilities across multiple Chrome and Chromium components, including Ozone, Skia, libyuv, HTML-in-Canvas,
Patch Release: Google Chrome 150.0.7871.124/125 for Windows and macOS
Google has released Chrome version 150.0.7871.124/125 for Windows and macOS. This release includes critical security improvements, addressing vulnerabilities across multiple Chrome and Chromium components, including Ozone, Skia, libyuv, HTML-in-Canvas,
Patch Release: Google Chrome 150.0.7871.124/125 for Windows and macOS
Google has released Chrome version 150.0.7871.124/125 for Windows and macOS. This release includes critical security improvements, addressing vulnerabilities across multiple Chrome and Chromium components, including Ozone, Skia, libyuv, HTML-in-Canvas,
Triggering BRs or CTs after request template change
Hi, Team, When changing the template of a request, neither the business rules nor the custom triggers are activated, as if the change is not considered an edit action on the request itself. I have already tried using a custom function as a condition,
Recurring Changes
Hi all, About 9 years ago someone asked the question about the possibility of doing a recurring change. Ie. the same change that happens on a schedule each month: Change Management - Calendar and Reoccurring Changes Questions We have the same need as
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