Performance Degradation – Investigation in Progress
Dear Customers, We are currently experiencing slowness in one of our database servers, which is impacting a subset of customers and causing slower application performance. Our engineering team is actively investigating the issue and working to mitigate
Set custom launcher for Samsung Galaxy Tab
Hi, I am using MDM Plus for enrollment on some Samsung Galaxy Tabs. I am required to use my own starter / home / launcher application. Where can I find setting to configure the custom launcher? Kiosk Mode with single app unfortunantelly does not help
User Login with Username and Password Prompt!
We have recently used the ManageEngine PAM360 solution. The primary reason for adopting this platform is to eliminate direct external RDP and SSH access into our internal corporate network. Instead of providing access through VPN connections or exposing
[Launch webinar] Native SOAR in Log360 Cloud: Deploying 3 critical automations in 30 minutes
Join our live session to learn how native SOAR in Log360 Cloud helps transform a SOC analyst's workflow. Hello everyone, Your SOC shouldn’t need multiple tools to respond to a single alert. With Log360 Cloud’s native SOAR, teams can investigate and respond
[Launch webinar] Native SOAR in Log360 Cloud: Deploying 3 critical automations in 30 minutes
Join our live session to learn how native SOAR in Log360 Cloud helps transform a SOC analyst's workflow. Hello everyone, Your SOC shouldn’t need multiple tools to respond to a single alert. With Log360 Cloud’s native SOAR, teams can investigate and respond
Ghost notification in 15130
For me and a lot of my colleagues a ghost notification has started to appear. When we go into the notifications there isn't one there. Even if we sort by Unread. If we remove or delete all read notifications it disapears for a while and then returns
Zia Agents
What is a Zia Agent? To put it simply, a Zia Agent is a mini AI agent within ServiceDesk Plus that can interpret tickets, determine the appropriate response and carry out actions automatically. So, what is the key difference between Zia and Zia Agents?
Request for Single Consolidated API Report
Dear Support Team, I hope you are doing well. We would like to request access to the following statistics via the ServiceDesk Plus API as a single consolidated report (one unified dataset per day per technician). Please provide the data in a structured
Introducing AI-powered Alert Investigation in Log360 Cloud
Hello everyone, We're excited to announce the release of the AI Alert Investigation in Log360 Cloud. This new AI capability allows security analysts to investigate alerts autonomously, significantly reducing the time and effort spent on manual investigation.
Deprecating Configurations from ESM Directory
Dear Users, We’re pleased to share an important announcement about the changes on deprecating Configurations from ESM Directory. ESM Directory configurations, such as User Management, Custom Domains, SAML Authentication, and Active Directory Settings,
Assets - To be Returned
We need an asset state that allows us to mark the asset as To be Returned, but also allows us to keep the asset assigned to the user/leaver. This way we can generate a report that will show us assets yet to be returned by a leaver. If I add a new asset
How to retrieve approval data via API for a Request?
Hi, I would like to know how we can retrieve the approval data of request approvers using the API. Specifically, I need to get the following information: Approver name Approver ID Approval level Approval status Could you please guide me on which API endpoint
[ForYourInformation -62] Ticket logging from unknown senders
ServiceDesk Plus has a feature named "Process messages from new email ID" that is primarily used to prevent unauthorized or unknown email addresses from automatically creating tickets in the application. When this option is disabled, ServiceDesk Plus
Assets Explorer
In Assets Explorer, what is the difference between "computer detected" and "computer inventoried"?
Operational Hours Migration Data Inconsistency - 15200
Hello! We're trying to update a test installation and encountered the issue in the screenshot. I tried to write to the specified address, but I did not receive a response. We are using a dedicated MSSQL server. Best regards, Alex
Ngnix upgrade
Hi Does the following ngnix vulnerability affect Endpoint Central and if so will there be a patch soon? https://www.bleepingcomputer.com/news/security/18-year-old-nginx-vulnerability-allows-dos-potential-rce/
Bat file (that works when manually ran) doesn't install whole program when used with Manage Engine
I have a project coming up next weekend in fact (April 24th - 27th) where 400 machines need an application installed. My workplace is a hospital so it's a 24/7/365 environment and this app impacts patient care. Thus, my anxiety that ME won't push this
Request to Know the Column Table
Dear All, We have a Picklist Type created with the API Field Name as "udf_pick_20413" but we would like to know in which Table currently it is being stored. Our current built of the Application is 14980. Please note, we are using SQL server as a Database.
Subject Query
Is there a setting on the service desk system where we can put the subject of the original request in the email or attached the previous request so people have a better reference?
Google patches multiple critical vulnerabilities in Chrome 147.0.7727.137/138 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 147.0.7727.137/138 for Windows and Mac, and 147.0.7727.137 for Linux. This update comes with 30 security fixes, including multiple Critical severity vulnerabilities. The details of the critical
CC emails in AssignOwnerNotification
I have the on prem SDP version 15.1 Build 15130 How can I add CC field to the AssignOwnerNotification template
Endpoint Central now includes Endpoint Detection and Response (EDR) and Private Access
We are elated to announce a significant expansion of Endpoint Central's security capabilities. Endpoint Detection and Response (EDR) and Private Access are now available as add-ons across all editions, making Endpoint Central the first natively built
Business Rules vs Triggers: What is the difference?
Hi all, I have a cascading set of Business Rules that re-assign a service request to different teams, based on input of data in custom additional fields (meant for each different team). I can see that Business Rules and Triggers look almost identical,
Auto Share
Hi Is it possible to auto share a request so that two different support groups can access it?
Upcoming enhancements in New Delegation Settings, Info Widgets, Predictive AI features in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on New Delegation Settings, Info Widgets, Predictive AI features in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements New Delegation
How to Convert Thunderbird to Outlook?
Many users struggle when trying to convert Thunderbird to Outlook because Thunderbird stores emails in MBOX format, which Outlook does not support directly. As a result, users often face issues like missing attachments, broken folder hierarchy, duplicate
Upcoming DR drill in IN on 10th May 2026 and 17th May 2026
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho India Service on 10th May 2026 and 17th May 2026 to ensure our DR Readiness in IN Deployment. This will help us support our expanding server far more efficiently.
リソース監視とグラフ作成について
対象のサーバを グラフ出 ① 30分毎にCPU使用率、メモリ使用率、ディスク使用率 ② ①のデータをSMTPでそ
Native SOAR in Log360 Cloud: Closing the gap between detection and response
Log360 Cloud now ships with a fully native SOAR engine built directly into the platform your team already uses to detect and investigate threats. Visual playbook builder: Build automated response workflows on a drag-and-drop canvas. Each action is a configurable
ManageEngine Security Compliance Benchmarks
Built and continuously curated by the dedicated security research team at ManageEngine, ManageEngine Security Benchmarks provide industry-aligned security hardening recommendations for operating systems, applications, browsers, and enterprise technologies.
ManageEngine Security Compliance Benchmarks
Built and continuously curated by the dedicated security research team at ManageEngine, ManageEngine Security Benchmarks provide industry-aligned security hardening recommendations for operating systems, applications, browsers, and enterprise technologies.
Restricting Admin Access While Enabling Helpdesk Configuration Capabilities
Use Case: Requirement to grant administrative access for helpdesk configurations to perform operations such as creating new incident templates, modifying SLA rules, updating the priority matrix and other related operations. Scenario: A technician needs
[DidYouKnow - 50] Global Variables
In ServiceDesk Plus, Global Variables enable administrators to centrally store and manage reusable data such as API tokens, webhooks, email addresses and integration settings making it easy to reference them across notifications, webhooks, automations
SDP build 14900
Hi i created a template in service catalog but I want the requester name to be auto filled but I couldn’t do it as when I move the mouse to the name filled it show a red icon 🚫 like I can’t edit this filled. i am sdadmin and have full control. i tried
@name, firstname doesn't resolve in notes
sometimes technician's names are not resolved to mailadres in notes although the name was listed in the dropdown. There is only one user in de database with that name.
Audit log error on 15.260
After upgrading to 15.260 we get this message regularly: Does anyone experience the same? /Rasmus
Reporting on Secure Boot Certificate issue
Hello! We are working on meeting the June deadline for updating our clients to meet the 2023 certificate trust requirements. Are there anyone who has some inspiration for how you report this in a medium size company? I know we can fetch BIOS information
Why OAuth not working without SMTP?
Why OAuth not working without SMTP? We have configured the OPM mail server with OAuth method. We have problem: 535 5.7.139 Authentication unsuccessful, SmtpClientAuthentication is disabled for the Tenant. Visit https://aka.ms/smtp_auth_disabled for more
Updated to Endpoint Central On-Prems 11.5.2613.10 from 11.5.2605.17 server struggling to stay up.
Updated to Endpoint Central On-Prems 11.5.2613.10 from 11.5.2605.17 server struggling to stay up, are there any known issues? Had to reboot physical server after initial update as MEEC service was stuck. Since then MEEC server service has since failed
I updated endpoint central to the latest build monday - how can I revert back?
The latest build of endpoint central is causing me a couple of problems. Is there a supported method to revert to the previous build?
Next Page
