Share Your Best ServiceDesk Plus Automation
Automation can take a lot of repetitive work off an IT team's plate from assigning tickets and managing approvals to handling onboarding and SLA related tasks. We would love to hear from the ServiceDesk Plus community, which automation has made the biggest
Can I export OLM files to PDF without opening them in Outlook?
Yes. You can export OLM files to PDF without opening them in Outlook for Mac. MacSonik OLM Converter is designed to read OLM files directly using its proprietary parsing engine, so Outlook is not required during conversion. The tool lets you select one
Upcoming EU and AU DR Drill Scheduled for 20th September 2026 and 27th September 2026
Dear Customers, We will be conducting our annual Disaster Recovery (DR) Drill for Zoho & ME EU and AU services on September 20th, 2026 and September 27th, 2026. This drill is part of our ongoing efforts to ensure comprehensive DR readiness for the EU
Notification Rules
Good morning, I am curious, as many of my questions and requests of late are in trying to clean up what the users see, I have another one. When "Acknowledge requester by e-mail when the request is updated." is enabled the user gets a notification each
Meet the smarter CloudSpend experience on iOS 27
Get a bigger view of your cloud costs with the new extra‐large widget. Switch between Budget, Anomaly, and Governance checks to see their status directly from your Home Screen. Enjoy iOS 27's refined Liquid Glass experience and use Siri's onscreen awareness
Vulnerability addressed in Data Security Plus
A high severity vulnerabilities, (CVE- 2021-44228/CVE-2021-45046), impacting multiple versions of Apache Log4j utility, was disclosed publicly in December 2021. We have found no evidence of any successful exploitation in Data Security Plus as of today.
Move Ticket between Account in MSP Cloud
Hello, I would like to know if anyone has been able to move a ticket from one account to another within the same MSP instance (not between different instances). In our case, we have a monitoring tool monitoring a large number of clients. The alerts we
DataSecurity Plus reset password
Hello I have changed the default password of my DataSecurity Plus and forgot it. How can i reset it? Thanks in advance. Vito
ADAudit Plus – LOCAL SERVICE intenta leer archivos
Hola, Tengo un problema en ADAudit Plus. En uno de los reportes aparece repetidamente el usuario LOCAL SERVICE intentando leer archivos, pero todas las operaciones están fallando. Como se puede observar en el reporte: Usuario: local service Total de eventos:
Upcoming enhancements on Claude Integration, New Variables for Request Email Notifications and Ask Zia Enhancements in ServiceDesk Plus Cloud.
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on Claude Integration, New Variables for Request Email Notifications and Ask Zia Enhancements in ServiceDesk Plus Cloud. Below is a brief run-through of the same.
Upcoming enhancements on Fine-Grained , Global & Individual Report Settings, SLA Breach Prediction, AI Insights in Request Details page and SharePoint Integration for Ask Zia in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on Fine-Grained Report Settings, Global Report Settings, Individual Report Settings (Tabular and Matrix Reports Only), SLA Breach Prediction by Zia, AI Insights
How to Convert Thunderbird to Outlook?
Many users struggle when trying to convert Thunderbird to Outlook because Thunderbird stores emails in MBOX format, which Outlook does not support directly. As a result, users often face issues like missing attachments, broken folder hierarchy, duplicate
[Webinar] Bring operational context to SIEM: Connect security logs with infrastructure insights
Logs are an essential part of every security investigation. But sometimes, understanding what was happening across the infrastructure behind those logs can help complete the picture. Was unusual activity caused by a security incident? A network configuration
📢 Migration Q&A: Moving Off SCCM | WSUS Alternatives
Hello everyone! Patch Connect Plus integrates directly into SCCM, publishing and deploying third-party updates using SCCM’s own console, database, and Software Update Point. While this deep integration ensures seamless third-party patching, it also ties
Service Desk - Error Mail count
Hello, I had previously created a ticket regarding this error and we were told to keep an eye on it if it happened again, we have seen that now there are 2 errors in mail fetched. What could be causing this and how can we solve it? The previous ticket
Best Cloud Migration Software for Microsoft 365 in 2026
If you're looking for the best cloud migration software for Microsoft 365 in 2026, several solutions are available in the market. Each offers different capabilities for migrating Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and other
Error Folder
Hi I am trying to setup the incoming mail folder for errors - but get this message: Tried creating a shared folder with the SDP service account with read/write perms. Tried use local folder, etc..nothing seems to work. ver 14205 and MSGRAPH.
Best Tool Stack in 2025 for Ecommerce Technical SEO (Crawlers, Log Analysis, Performance Tools)?
Hi everyone, I’m reviewing my current setup for ecommerce technical SEO and curious what tool combinations are working best for others in 2025. With massive catalogs, crawl-depth challenges, and Core Web Vitals tracking, keeping things efficient isn’t
Dark mode for AD Manager Plus
We have Service Desk Pro, and it has a very well-designed dark mode. Can we get the same for ADManager Plus? Swapping between the two is shocking to the eyes.
[Webinar] Add infrastructure context to your security investigations
Your security data can tell you a lot about an event, but what was the infrastructure doing when it happened? Adding visibility into network behavior, device configurations, infrastructure health, and application performance can help teams better understand
[Webinar] Bring operational context to SIEM: Connect security logs with infrastructure insights
A security event tells you what happened. Infrastructure context can help explain why. As a Log360 user, you already have critical visibility into threats, user activity, and security events. But during an investigation, knowing what was happening across
[Blog] Compliance reporting: How unified dashboards simplify continuous compliance monitoring
Hello there! When did your enterprise last build a compliance report? Compliance reporting shouldn't begin only when an audit is around the corner. Yet, many organizations still spend valuable time gathering evidence from fragmented security, endpoint,
Patch Release: Google Chrome 153.0.8010.36/37 for Windows
Google has released Chrome version 153.0.8010.36/37 for Windows. This release includes 230 security fixes, including an actively exploited zero-day vulnerability in the V8 JavaScript and WebAssembly engine. Google has confirmed that an exploit for CVE-2026-87491
Patch Release: Google Chrome 153.0.8010.36/37 for Windows
Google has released Chrome version 153.0.8010.36/37 for Windows. This release includes 230 security fixes, including an actively exploited zero-day vulnerability in the V8 JavaScript and WebAssembly engine. Google has confirmed that an exploit for CVE-2026-87491
Patch Release: Google Chrome 153.0.8010.36/37 for Windows
Google has released Chrome version 153.0.8010.36/37 for Windows. This release includes 230 security fixes, including an actively exploited zero-day vulnerability in the V8 JavaScript and WebAssembly engine. Google has confirmed that an exploit for CVE-2026-87491
Admin Password reset failed
Hey guys, having trouble with my on-premise ServiceDesk. We're currently on 14.8, and after emailing support, I was instructed to post here for assistance. I was unable to login using my normal password with the admin account, which is the only privileged
first name on the reply template
i know it has been asked before but i cant seem to get a clear answer on the previous posts so i'm creating this post to get my answer. Is the variable first name already been added on the request template? i would really want that as our naming format is lastname,firstname which make it really weird when we used the $requestname variable Request template will be something like below ------------------------------------------------------------------- Hi FirstName, This is an acknowledgement mail
Excel Copy/Paste Issues Reported After September 2026 Microsoft Office Updates
Hello everyone ! We are currently observing reports of issues affecting Microsoft Excel 2016, 2019, 2021, and other Office releases following the September 2026 Microsoft Office updates. Users have reported that common Excel functions such as copy and
Excel Copy/Paste Issues Reported After September 2026 Microsoft Office Updates
Hello everyone ! We are currently observing reports of issues affecting Microsoft Excel 2016, 2019, 2021, and other Office releases following the September 2026 Microsoft Office updates. Users have reported that common Excel functions such as copy and
KB5123099 Checksum Mismatch Issue – Windows Server 2016 September 2026 Update
Hello everyone ! We have identified an issue affecting the September 2026 Cumulative Update for Windows Server 2016 (KB5123099), where the same Microsoft download URL may intermittently serve different files. In the affected downloads, one package is
KB5123099 Checksum Mismatch Issue – Windows Server 2016 September 2026 Update
Hello everyone ! We have identified an issue affecting the September 2026 Cumulative Update for Windows Server 2016 (KB5123099), where the same Microsoft download URL may intermittently serve different files. In the affected downloads, one package is
KB5123099 Checksum Mismatch Issue – Windows Server 2016 September 2026 Update
Hello everyone ! We have identified an issue affecting the September 2026 Cumulative Update for Windows Server 2016 (KB5123099), where the same Microsoft download URL may intermittently serve different files. In the affected downloads, one package is
Using Custom Groups defined by OU to deploy patches
It seems as though if I use a static Custom Group made of of OUs, when any member of an OU changes the changes are not reflected in the static group. That's why they are called "static." But when I try and use a Dynamic Group I cannot select its members based upon OU. does it not make sens that I would want to do this? i can see why some would want to deploy based on OS, Service Pack, etc. but I can make a good case for deploying patches based on a Business unit (OU in active directory-speak)
Device alerts and timeline just got smarter: Meet Alert Correlation and Zia-powered timeline insights
Hello everyone, Two important updates just landed in DEX Manager Plus and both help IT teams get to root causes faster. Now, IT teams will have fewer alerts to sift through, and less time spent piecing together what actually happened on a device. Cut
Request an API to retrieve specific Asset attributes
Dear All, I would like to request an API to retrieve specific Asset attributes, as listed below: a) Product Type b) Product Name c) Asset Name d) Service Tag e) Asset State f) User Additionally, we would like to have filters in the API to retrieve only
Device alerts and timeline just got smarter: Meet Alert Correlation and Zia-powered timeline insights
Hello everyone, Two important updates just landed in Endpoint Central's DEX module and both help IT teams get to root causes faster. Now, IT teams will have fewer alerts to sift through, and less time spent piecing together what actually happened on a
SDP - Solutions, User Groups & Techs
Hi, I am trying to seperate my Solutions so that only certain techs can see certain Solutions. For example, I have my technicians divided into 3 seperate tiers: Tier 1 Tier 2 Tier 3 I've tried creating a User Group, and adding my technicians to the appropriate User Group, but for some reason, as a technician, they are still able to see all Solutions at all times. However, I have tested similar functionality with users not assigned a technician role, and I am able to seperate solutions for them
Introducing Support Group based Solution Association
One long-awaited feature in ServiceDesk Plus is the ability to associate Solution articles with relevant support groups. This ensures that technicians have quick access to the knowledge they need to handle the issues assigned to them. It helps reduce
Localized currency formatting (thousands separators) on Purchase Orders
Hi team, Could we request a fix/enhancement for the currency display on Purchase Orders? Right now, large amounts don't include thousands separators (for example, showing 1999999.00 instead of $1,999,999.00). This makes high-value import orders hard to
[Free e-book] Move beyond point-in-time compliance and stay audit-ready with continuous compliance monitoring
Hi there, If every audit turns into a data reconciliation exercise, two structural issues are usually behind it: fragmented evidence and point-in-time audits. What if your compliance posture didn't need to be rebuilt every audit cycle? Continuous compliance
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