Servicedesk Plus Cloud Version
Dears, I have many inquiries regarding the “Approvals” in ServiceDesk Plus Cloud version I saw many differences between the cloud version and the On-Prem. version. However in the on-prem. For the approvals I have more options like: 1. I can add Backup
Solution for a 'current status' on every ticket.
Is there an existing feature, or combination of features, that we could use to add a current summary of a ticket? I want my team to be able to open any ticket and immediately see a summary of the current situation and required next steps. The ideal solution
Duplicate request ticket
Hello everyone, Hello I hope you are well, We have a duplicate request ticket issue at the moment. When a technician makes a request by email by copying the Servicedesk plus helpdesk address, it creates two duplicate tickets. As a result, the technician
Changing the default data before being seen in SDP.
"When I install or reinstall the ServiceDesk or reinitialize the SDP DB, all of the default data, such as categories/forms, are visible on the SDP. In which file is this data and these details stored? And how can they be edited before running the se
MFA for ADSelfService Plus
Users can now choose between two Multi-Factor Authentication (MFA) methods: security questions or Microsoft Authenticator. Is it possible to enable MFA for ADSelfService Plus login only for users who have opted for Microsoft Authenticator?
Configuration of Desktop Shortcut failed
I tried creating a computer configuration that is supposed to create a desktop shortcut to Chrome on the desktop. After filling in all the fields I attempted to publish but the Deploy and Deploy Immediately buttons don't work. The only way I was able to deploy was to save as a draft, return to the list of configurations, and then using the gear icon to show the context menu I deployed it from there. After deployment the configuration fails on all machines. On some machines the configuration remains
Attach/Associate multiple changes to a single (1) problem
Often a problem will spawn several different changes, each needing their own approval and maintenance windows. Currently ServiceDesk only allows 1 Change to be associated with a problem. We currently have no way to associate the several changes needed to solve a problem. Adding the ability to associate several changes to a problem would be a great feature to allow us to understand all the changes spawned by a problem. There is a similar request in Projects to associate multiple changes to
Allow linking of multiple changes to a single request/ticket
Allow linking of multiple changes to a single request/ticket. Right now, I can only associate 1 change per ticket. Sometimes we have several changes as part of a single ticket.
Multiple changes per Request
It appears you can only have one change ID per Request ID or Project ID. We need to be able to associate multiple change ID's per Request or Project. If one request/project involves changes across multiple teams or systems, we'd like manage this with multiple change ID's. Is this possible now? If not, I'd like a feature request to allow this.
assigning multiple changes to a problem
Is there a way to assign multiple changes to a problem? I am running the latest version of SDP. Wayne
Attach multiple changes to a single problem
Currently a problem can have only 1 change associated with it. Often a problem can spawn multiple changes. Can ServiceDesk be changed to allow multiple changes to be associated to a problem?
Associate multiple Changes to 1 Request Ticket
Hello, Can you confirm if this is really the system behavior, i.e. you can only associate 1 Request Ticket to 1 Change Ticket? If this is the case, then I suggest that in the next release this relationship be changed to 1 is to many. This will cover this scenario: An RFC is raised to migrate server1 to server2, Change is implemented but needs to be back out fand closed as a failed implementation. A second attempt to perform the migration will have to be logged as a new RFC. In the current relationship,
Associate Multiple Changes to One Request
Hello Help Desk, My department would love to be able to associate multiple requests or changes to one request or change. For example, I have one request open that relates to two changes. However, I cannot associate two changes to one request. Therefore, I have to create another request to link to the other change. I'm not sure if this is in the works or not, but we would really like to see it implemented. Thank you! EDIT: I've realized that you can associate multiple requests to one change, but not
Feature request to associate multiple changes to one project
Dear SDP Team, We would like to associate multiple changes to one Project.This is very important in our implementation. I would be grateful if you considered this in the next release. Kind regards, Seruken
End of Support announcement for Windows XP, Vista, Windows Server 2003, Windows Server 2008, macOS 10.11, macOS 10.12, and macOS 10.13
Dear Valued Customer, This forum post is to inform you of a significant update regarding our support for legacy operating systems. Effective December 31, 2024, Patch Manager Plus will officially discontinue support for Windows XP, Vista, Windows Server
Windows ARM Patch Support Now Available in Build 2325 Series
Hello folks! We are pleased to announce that our product now supports Windows ARM patches, starting from the build 2325 series. This enhancement ensures full compatibility with Windows ARM-based systems, providing seamless patch management and optimized
Windows ARM Patch Support Now Available in Build 2325 Series
Hello folks! We are pleased to announce that our product now supports Windows ARM patches, starting from the build 2325 series. This enhancement ensures full compatibility with Windows ARM-based systems, providing seamless patch management and optimized
Windows ARM Patch Support Now Available in Build 2325 Series
Hello folks! We are pleased to announce that our product now supports Windows ARM patches, starting from the build 2325 series. This enhancement ensures full compatibility with Windows ARM-based systems, providing seamless patch management and optimized
App install post deployment
Hello, Im trying to install multiple applications through the post deployment installer on manage engine. Mostly through .msi files some of them .exe. I get mostly the exit code 1618 so Ig the installer tries to install the app asap. How can I force to
Unable to find the template for the corresponding model of Cisco wireless controller？
Hello，we use OPM 12.6.121 Our Cisco wireless controller is AIR-CT5520-K9, but we couldn't find this model in the template. How can we obtain and add it.
Worklog description disappears in resolution if you click status
Hello! When our technicians are in the solution field and choose to add a work log, the "Description" field disappears if they click on the dropdown list for statuses (see image). Is this a setting we have somewhere, is it a bug, or is it working as intended?
Automate adding watchers to a request
We would like to automatically add watchers/followers to a request once a field is updated. For example, if a request priority is changed from x > Critical, then add Users A, B, C to the follow list. Is there any way to achieve this? I've attempted this
Impossible to install UEMS Agent to machine with Endpoint Central
Hi I have this error when i install agent with Endpoint Central The Agent machine Admin$\temp is not accessible from Distribution server installed machine with the given domain credentials The Agent machine Admin$\temp is not accessible from server installed
Improving IT tool efficiency: What can Firewall Analyzer accomplish?
IT tools are vital to the functionality, operational resilience, and security strategy of your organization. Therefore, it's a wise idea to check the efficiency of your IT tool kits regularly. What makes an IT tool kit efficient? Minimal functional overlap:
How to avoid the 'toggle tax' from affecting your network configuration management
Toggle tax is a term used to define the loss of productivity users experience when switching or toggling between apps, tools, or websites. Each additional app, tool, or screen the user has to switch between necessitates a certain amount of 'context switching'
How DDI solutions optimize enterprise networks - DDI Central webinar on 23rd January
Discover how the implementation of DDI solutions—the integration of DNS, DHCP and IPAM services—help you improve your organization's network administration, security, and efficiency. Join us for an insightful webinar on how DDI solutions benefit enterprise
Have thoughts on observability? Take the survey and earn a $10 gift card.
Hello there, We're inviting IT leaders—IT leaders, IT/network admin, and software/DevOps engineer—to take the 2025 Observability Survey we hold at ManageEngine, an initiative to create an observability report with ground-level insights into adoption,
Have thoughts on observability? Take the survey and earn a $10 gift card.
Hello there, We're inviting IT leaders—IT leaders, IT/network admin, and software/DevOps engineer—to take the 2025 Observability Survey we hold at ManageEngine, an initiative to create an observability report with ground-level insights into adoption,
Have thoughts on observability? Take the survey and earn a $10 gift card.
Hello there, We're inviting IT leaders—IT leaders, IT/network admin, and software/DevOps engineer—to take the 2025 Observability Survey we hold at ManageEngine, an initiative to create an observability report with ground-level insights into adoption,
How to download Probe OpManager V11
I’m looking for a download link for OpManager version 11.0. I’ve been unable to find it on the official website or other sources. If anyone can help with providing a link or directing me to where I can obtain it, I’d really appreciate it! Thanks in
Issue updating to 14.9 (apply DB level change stuck at 60%)
When we try to update 14840 to 14910/14920 in step of apply DB level change, (60% update progress) the upgrade halts and failed. We can see some locks in SQL... For example: SELECT "ConfFile"."FILEID" FROM "ConfFile" WHERE ("ConfFile"."URL" LIKE N'%/conf/Asset/servicedesk.xml')
Request for Assistance with Monitoring Interval and Web Page Refresh in OpManager Build 12.8.402
I am reaching out regarding two issues I am currently experiencing with OpManager Build 12.8.402. Case 1: Changing the Monitoring Interval to Seconds I am currently monitoring CPS utilization and memory utilization of a server. The default monitoring
Have thoughts on observability? Take the survey and earn a $10 gift card.
Hello there, We're inviting IT leaders—IT leaders, IT/network admin, and software/DevOps engineer—to take the 2025 Observability Survey we hold at ManageEngine, an initiative to create an observability report with ground-level insights into adoption,
AdAudit API
Is there any API for AdAudit plus ?
AD Manager Technician Access
Is there a way to assign templates directly to a role rather than to individual technicians? We have multiple user groups accessing AD Manager, each with distinct responsibilities, requiring varying levels of access and specific templates. Currently,
Enhancement Request For Information Tab Interactivity
Hello, I would like the ability to minimize or hide the Information tabs that display on pages please, such as the Agent > Scope of Management > Computers alerts and the Configurations details page alerts. Currently these tabs use up to 20% of viewable
Enhancement Request to Display Endpoint Name in System Manager Tools Page
Hello, I would like to have target endpoint names be displayed on their System Manager page, please. When utilizing System Manager for tools (such as Command Prompt), the pages that open do not identify the target endpoint's name in any way, making it
Can you make the figures in a Chart by Summary Type or is it only by count of records?
It looks like the values in the Charts are based on the number of records and not the summary type. Is there a way to get the Summary Type values to be displayed on the Charts? For example, if I create a report based on Time Spent, and I want to Summarize
WDS Server/PXE on Endpoint Central
Hello, We want to implement a WDS/PXE server and wanted to know if Endpoint has anything that could resemble this service. And if so, how can we do it. Thanks.
Restrict User download/upload file transfer during windows RDP sessions
Dear Supporter I using p assword manager pro to control PAM but users can copy data from resource server to their pc Is there anyway to restrict user download/upload file transfer during windows RDP sessions? Thanks John Maya
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