Change device username after enrollment
Hi All, I'm an new user. I've a question about the username after enrolled devices. All enrolled devices thought user A, and we need delete user A then change to User B. Anything will happen for this action? Or any procedure should I do before delete
Plan to support patching for New Teams and the Bootstrapper
Is there a plan to support patching for New Teams and/or the Bootstrapper.exe?
MDM to Deploy apps to Apple Devices - Seems to require an Itunes account on the device?
Hi, I have MDM setup to talk to the apple app store and a VPP token installed. I can assign Apps to a device and it will appear in the ME App catalog to install but when you goto install it, the device will then tell you no iTunes account exists on the device. If I add a generic iTunes account to the device then it will let me install the apps via the ME app. But surely the whole purpose of doing it this way is not to require an iTunes account on every device? Or am I misunderstanding how it works?
Attachment Dropped
Hi team, I upgraded SDP to build 13010 yesterday and since then we see that certain attachment file types are not being included in tickets. So far I could discern that filetypes .xls, .xlsx, .txt are not being included in tickets. .doc, .docx, .jpg,
How can we upload attachment while raising request through REST API's?
Dear All, We have a service template where the attachment field is mandatory while creating the request but while Posting the REST API (JSON) it creates the request without asking to upload the attachment. Please let me know how JSON format looks like
Critical: Some users authentication has been bypassed
Hi Friends, When ServiceDesk Plus is running as a Windows service, Some users can log in to the program with their username and any wrong password!! If we run the program by running the "run.bat" file in the "ServiceDesk\bin" directory, this problem will
Introducing enhanced security: Dark web monitoring and Endpoint Central integration
We are excited to announce the newest threat detection, investigation and response capabilities of Log360! Dark web monitoring: Continuously scan the dark web for leaked credentials and personal information associated with your organization, employees,
Reminders Visibility to All Team Members - ServiceDesk Plus
It would be great if we had the ability to be able to see reminders from other teams members in tickets in ServiceDesk Plus. At present, we can only see the reminders that we have set and no one else's.
What's new in DDI Central Version 4.0.2?
DDI Central version 4.0.2 out now! If you've already installed DDI Central, please upgrade to Service Pack Version 4002. Below are the key new features included in this release: Static subnet and lease management Simplify IP management for critical devices
Aplication manager
hii can anybody help my case? because i get this error when i run the application manager and after that i don't get akses to web server i think i should get http://ip:9090 or http://hostname:9090 can u guys help me?
Want to add SMS to user button/functionality
Hello Me and my company (about 3k users) are new to SDP. I have learnt that there is no "send SMS to user" button. This is something I think is a VERY neat function when you want to send out a new password or similar short information.. Has anyone done
Sync Device Templates
Hi ALL I try sync Device Template from ME side and have issue: Authorization failure. Please contact our support team at support@opmanager.com for further assistance.
Update on the performance issues encountered in the US data centre on April 29, 2024
Dear Customers, We would like to provide you with an update regarding the performance issues encountered within one of the database clusters in the US data centre on April 29, 2024. This issue affected customers being served from the affected database
Dynamic fields
Hi all, Version 14.3 Build 14304 How can I populate values dynamically in Choose access drop down based on the values chosen in Choose Application dropdown? This is my form: Thanks
Autopopulate fields in Create User action menu in ServiceDesk Plus
I have integrated ServiceDesk Plus with ADManager Plus, and I see the "Create User in AD" action menu in ServiceDesk now. Is there a way to autopopulate the form from the request? Otherwise the pop-up window covers the request and you can't copy and past from the request itself.
PAM360 service not starting
I am having trouble starting the PAM360 service. while starting the pam360 service from the tray icon it shows permission denied. I even tried to start it from services but it automatically stops immediately. Any information on this would be very he
ServiceDesk Plus Cloud for legal team?
Has anyone successfully set up a ServiceDesk Plus Cloud instance for an internal legal department? My organization is a relatively small city government, and our legal team is interested in adopting SDP for management of contract and legislation review
Nested groups for user selection
Hi, I have a problem rolling out a DC user configuration. If I select a (universal) group, which contains other groups in a user configuration (e.g. registry update for HKCU) the configuration is only applied to users within that group. All other users
Found odd issue with latest version
If you click here: Keep clicking and this happens:
Dell 5340 BIOS Update - Missing?
Good morning, We have had good success with using Endpoint Central to update BIOS on Dell Latitude models but the Dell 5340 BIOS updates are missing from Endpoint Central. A search of patch management or filtering by BIOS updates only fails to find it
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Vulnerability Manager Plus' security component - Secure Gateway Server with a few issue fixes. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates in
Upgrade to the latest Secure Gateway server build!
Hello everyone! We have updated Patch Manager Plus' security component - Secure Gateway Server with a few issue fixes. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates in this build,
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with a few enhancements in the latest version. Please download the latest Secure Gateway Server here. You can find out more about the enhancements made in the build update (90106)
Desktop Central support for IPV6
When will ManageEngine Desktop Central support IPV6?
Can't upgrade to next version via Service Pack
Hello! My installed version of ME Netflow Analyzer (Debian 11 GNU/Linux) - 12.7.140 I'm trying to update: 1. Stop OpManager service 2. Download SP file from https://www.manageengine.com/network-monitoring/29809517/ManageEngine_OpManager_12_0_SP-8_0_0_2.ppm
How to change Backup path pam360?
is there a possibility to change the backup path? We want to save the backups on a separate partition For Manual BackUp
start a change workflow via email
I have an existing workflow that works OK but instead of manually entering the submission details I'd like execute the workflow via email. eg when receiving an email with ABC123 in the subject line, change workflow ABC123 is excecuted and contents of
Custom scripts $COMPLETE_V3_JSON_FILE parameter wrong file path
Hi, I am currently writing a a custom script do add a new request. When I send the parameter $COMPLETE_V3_JSON_FILE to my powershell script and I read the content of the parameter inside the script, this is the output I get : "c:/ManageEngine/ServiceDesk/bin/..//integration/custom_scripts/request/301_837_39496_1673027523240.json"
Report about Workstations or Servers that have not been scanned for few days.
Hello SDP, Is that possible to report on Workstations and Servers that have not been scanned in the last 48 hours or more?
$SurveyContent variable doesn't work in ticket-closure notification
I accidentally deleted the survey buttons from the bottom of our ticket-closure notification. Re-adding the $SurveyContent variable does not bring the "Satisfied" and "Not Satisfied" buttons back, therefore my users cannot complete a survey. In addition,
Incorrect Asset assigned as server
Hi, I have an asset that's a type server, however it's workstation, how do i change it to a workstation?
opmanager
Hello I'm trying to download opmanager service packs, but one begins to download the servicepack is cancelled. My opmanager is version 12.5.3.15 adn my license company is eni venezuela. could you please help me? regards hector aponte
Send JSON Payload from Dynatrace to Service Desk Plus On-Premise
Hello everyone, Does Service Desk Plus On-Premise support integration for problem notifications with the json format? So, I have a Dynatrace for my monitoring tools. The expectation is that when an issue is detected in Dynatrace, it will automatically
401 unauthorized
Endpoint Central support and community, I am experiencing interesting issue that agents in a remote office cannot establish a connection with the endpoint central server in a central office. Server is 10.1.2228.20 on a Windows server. Clients runs 10.1.2228.20.W
Adaptive Cards in MS Teams
I've created code for global function and nothing happen. Can you help me? test='{"$schema":"http://adaptivecards.io/schemas/adaptive-card.json","type":"AdaptiveCard","version":"1.2","body":[{"type":"TextBlock","text":"Заявка на обслуживание","size":"Small","weight":"Bolder"},{"type":"Input.Text","id":"requestTitle","placeholder":"Введите
Closing a task in a Change when the change is already closed
Hello, we have a couple of changes that had additional tasks added in different stages other than the normal implementation stage. The change is now closed but they forgot to close some of the tasks. Is there a way to get this done? Thank you.
Mail Fetching - Poll SQL database for failure
Hi Just wrote this and thought I would share in case any one else can use it. Change the error log id to the max value then create a SQL job that runs every 5 minutes or so - Now you will be emailed if the SDP fetching service goes down or gets an error.
scheduled task to restart uems service?
I have found over time that there are systems that just stop responding as far as pulling configurations and patches. It's irritating because they still show online and still show that they are checking in on time stamps, but they never apply anything
Configuring Landing Servers
Hello I am planning to set up a jump server for remote desktop I set up the Windows servers according to the link below https://www.manageengine.com/privileged-access-management/help/landing-server-configuration.html But I get an attachment error I tested
Upcoming enhancements in Problems, Solutions and Setup
Dear Users, We are elated to announce the upcoming enhancements in Problems, Solutions and Setup .Below is a brief run-through of the same. Problems Copy Problem Create a customized copy of a problem from its details page using the Copy Problem option.
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