Teams Chat Integration > First Time Response Trigger
My team use the Teams integration within SDP to trigger a group chat for communication with the requester. It doesn't look like the trigger of the group chat accounts towards the First Time Response. Is that the case? If so, any way that it could?
End of Support (EOS) Announcement: Version 12.7 — Effective Oct 31st, 2026
Hello Everyone, We're writing to let you know that version 12.7 across the following products will reach End of Support (EOS) on Oct 31, 2026: OpManager OpManager Nexus (Formerly OpManager Plus) OpManager MSP Network Configuration Manager (NCM) NetFlow
Announcement Center / History Section for requester visibility
Currently, end users can only see active announcement banners and there is no simple way to consult previous announcements or communication history. It would be extremely valuable to introduce an “Announcement Archive” or “Announcement History” section
Live Chat Issue
I tried to raise the issue via Live Chat; however, I encountered the error message below.
How Can I Migrate data from OST to PST file format?
I want to know the way of migration of OST to PST file format. if you have any genuine process then please guide me.
ManageEngine security advisory—Important security fixes released for ManageEngine PAM360
Hi there, This security advisory is to let you know that an authenticated SQL Injection vulnerability was identified in PAM360 The vulnerability has been addressed, and the issue does not exist in the fixed version. CVE ID: CVE-2026-14828 Severity : High
ServiceDesk Plus (on-premises, build 15.2 / 15280) — Supported unattended method to update the web-server SSL certificate
Hi, We run two on-premises ServiceDesk Plus instances (build 15.2 / 15280, Windows Server) and we want to automate the periodic renewal/replacement of the web-server SSL certificate (a Sectigo wildcard *.dmg.it) from a central script, without using the
Possible to apply modifications to user on a future date?
We get notified of title changes, promotions, and transfers approximately two weeks in advance of the effective date. Rather than having to remember to make the changes or having a reminder pop-up, I'd like to be able to enter the new information when
Question regarding the file_copy_temp_dir folder in PAM360
Hello, My server that hosts PAM360 has very limited disk storage space—just enough for PAM360 to function properly. However, I’ve noticed that this folder takes up a significant amount of disk space. I’d like to know if I can clean it up and set up an
Lifecycle vs Workflows for asset management
Hello Development team, I am working on asset management within my organisation, using SDP Cloud. I have investigated two ways to manage the operational life of an asset - Lifecycles and Workflows. I have looked over the Product Roadmap and can see a
Microsoft 365 Channel Unification: Changes to Semi-Annual Enterprise Channel Patching
Microsoft has introduced a change to the Microsoft 365 Apps update model by unifying the Semi-Annual Enterprise Channel and the Monthly Enterprise Channel starting with Version 2606. After Version 2606 is installed, devices that were previously on the
Issue with Docker Swarm monitor not getting container information
Hello, On my evaluation test environment i added a docker swarm monitor. I configured all the pereqs. And the Swarm info like nodes and uptime is showing ok. But no information on containers is showing up. I found this in stdout log: [13:14:34:893]|[07-22-2026]|[ME_AM]|[INFO]|[111]:
API for Assets
I am looking at using the API to add and update Assets within SERVICEDESK plus, I have looked at the REST API and can use the CMDB to add a CI but when I do I cant see it via the Assets tab. Do I need to do anything additional to see it across both? I can see I can use the servlet API but this is no longer supported so I cant find any documentation on this. What is the best way for me to get around this.
Missing information about relationship additional fields
Hi, Team, Since we upgraded to the 15.200 series, we have stopped seeing information related to relationship's additional fields. On this image from SDP v.14.720, you can see "Control", which is a relationship's additional field. In recent versions, we
Configuración de sincronización en el servidor donde está el Directorio Activo
Buenas tardes, recientemente cambiamos nuestro servidor del directorio activo por los cual ya no se sincronizan los usuarios con el Servicedesk plus, quisiera saber cómo se aplica la configuración ya que no hay documentación de las personas que estaban
Patch Tuesday Updates: July 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 44816 - 2026-07 Servicing Stack Update for Windows 10 Version 1607 for x64-based Systems (KB5099542) 44817 - 2026-07 Servicing Stack Update
Upcoming SA DR Drill Scheduled for 24th July 2026 and 31st July 2026
Dear Customers, We will be conducting our annual Disaster Recovery (DR) Drill for Zoho SA services on July 24th, 2026 and July 31st, 2026. This drill is part of our ongoing efforts to ensure comprehensive DR readiness for the SA deployments and to support
Sharing a Query Report
Hi, Could you help with the following situation? I've EC OnPrem. I have created some "Query Reports," but I noticed that other users don't have access to them. I know it's possible to send them via Schedule Report, but I would like to know if there is
Connect Your Workplace Knowledge to AI for Smarter Decision-Making
Information in a modern workplace is often spread across emails, Teams conversations, SharePoint sites, OneDrive folders, and calendars. Finding the right document or tracking an important discussion can consume valuable time, especially when employees
Improve Remote Design Collaboration Without Slowing Down Projects
As engineering, architecture, and construction teams become more distributed, sharing design files efficiently has become just as important as creating them. Large DWG files, multiple project revisions, and frequent design updates can make collaboration
Big news for MSP Central users - Usage Based Billing is here!
Tired of manually tracking usage across services just to get billing right? MSP Central now integrates seamlessly with Zoho Billing, giving you automated, usage-based billing built right into your workflow — available now to all existing users and new
Which manual process are you still waiting to automate?
Hello all, As you know, ServiceDesk Plus offers a wide range of automations with AI capabilities from ticket routing, approval and various workflows, notifications, scheduling reports and SLA escalations to asset updates, user follow-ups and much more.
Possible bug in Patch Manager Plus 11.5.2622.08 - Reboot status and endpoint information not updating
Hello, after updating my Patch Manager Plus server to 11.5.2622.08, last month, I noticed several issues that did not exist in the previous version. Server Version 11.5.2622.08 Agent Versions Windows Agent: 11.5.2622.07 Linux Agent: 11.5.2622.07 Issue
A working example of a Custom Script that retrieves CI data from the CMDB
Hi Everyone, I've been designing a Normal Change Request template. One of the features of the template is to provide the Service Owner (the "Owned by" field in the CMDB) given a selected Configuration Item (CI) from the CMDB. When the Change Request is
End of Support: Microsoft Products Reaching EOL on July 14, 2026
The following Microsoft products reached end of support on July 14, 2026: Microsoft SharePoint Server 2019 Core Microsoft SharePoint Server 2019 Language Pack Microsoft SQL Server 2016 Microsoft InfoPath 2013 Microsoft SharePoint Designer 2013 After reaching
End of Support: Microsoft Products Reaching EOL on July 14, 2026
The following Microsoft products reached end of support on July 14, 2026: Microsoft SharePoint Server 2019 Core Microsoft SharePoint Server 2019 Language Pack Microsoft SQL Server 2016 Microsoft InfoPath 2013 Microsoft SharePoint Designer 2013 After reaching
Upgrade opmanager plus to opmanager nexus
Hello teams, How can I upgrade my opmanager plus to upmanager nexus without data losing please?
Debugging custom scripts?
Hey all, I've been asked by my team to do some custom scripts for use in form rules, but while I'm relatively good at Javascript it's hard going without any sort of debugging, feedback, error logs, etc. Are there any debugging tools or advice on writing
[Blog] Eliminating hidden healthcare cost drivers with AI-powered analytics
Hi there, In healthcare enterprises, every financial decision is a constant balancing act with care quality. Yet teams rely on siloed data, periodic reporting, and manual analysis that fails to uncover hidden cost drivers and quantify their true impact.
Conversation value by forwarding
Hello SDP Team, is it, possible by forwarding a conversation from ticket, that the conversation value from the last messages is included? We running version 14200 with MsGraph + Exchange Online. Br Andi
How to Use Anti Bee Egg in Grow A Garden Battles
If you’ve been playing Grow A Garden Battles for a while, you’ve probably encountered the infamous swarms of bees that can disrupt your plants and damage your garden’s health. That’s where the Anti Bee Egg comes in, a surprisingly versatile item that
macOS 27 Golden Gate: Pre-upgrade checklist
Apple is expected to release macOS 27 Golden Gate in September 2026. Before upgrading your managed endpoints, there are a few things to check and prepare on your side. This post covers what you need to do before upgrading your managed endpoints to Golden
macOS 27 Golden Gate: Pre-upgrade checklist
Apple is expected to release macOS 27 Golden Gate in September 2026. Before upgrading your managed endpoints, there are a few things to check and prepare on your side. This post covers what you need to do before upgrading your managed endpoints to Golden
ServiceDesk Plus Cloud system slowness July 13, 2026
Our ServiceDesk Plus Cloud instance on the US west coast is lagging badly today. Technicians are unable to perform basic tasks like picking up a ticket. Anyone else experiencing this and is there an ETA to resolution? Megan Bermudez
Mastering the Chaos: Why Ragdoll Archers is Your New Browser Game Obsession
Sometimes the simplest games provide the most entertainment. If you have spent any time looking for a quick gaming fix lately, you have likely come across Ragdoll Archers . This title has quickly climbed the ranks of popular web games, not because of
Endpoint Central 11.5.2622.05
I just updated Endpoint Central to version 11.5.2622.05. I configure the immediate deployment of updates to the clients, but the task doesn't start anymore (which it used to do before updating). After 1 day is still there without starting. What can I
Closure Code Options
Good day, Please assist, if it is possible in any way at all(ZIA, form rules, triggers, custom actions, custom function, java script, deluge script or business rules), in ServiceDesk Plus Cloud. To hide, show or mandate certain closure codes per specific
Updated to v 14205 tasks
Hi We just updated to version 14205. One of my techs is saying she can longer see her tasks: it will now only show 'My Completed Tasks'
Tickets shared with specific technician
Hi We have one technician that receives allot of shared tickets. He is asking for a way to show him all / only the tickets that have been shared with him. I know I can create a grid (filter) that shows shared tickets that he is the tech for: but there
[Announcement] DNS and DHCP management capabilities now available in OpUtils
ManageEngine OpUtils now includes integrated DNS and DHCP management capabilities as part of the Management Edition (available from version 12.8.720). With this update, OpUtils evolves from an IP address management solution into a unified DDI management
Next Page
