Sound in iPhone Notification
Greetings, Currently there is no sound (alert) when a notification arrives in iPhone devices. Kindly consider implementing this feature. Best regards, Theo
CSV File Report when e-mailed shows blank fields but when clicked on it appears
Hi have a simple report that is e-mailed to me daily. The CSV file contains the information in the Message field but is not visible until you click on the field and it appears in the title bar. See picture below. Notice the cell is blank but the title
Add the timeline filter on my KPI Widget
Redirect to Technician Incident Page
How do I change parent.window.location="/Templates.do?module=mergedRequest"; so it lands at the Technician Incident page and not the Technician Request (Service Categories) page? Joel
This version is not applicable for this target (Feature Update via Windows 11, version 23H2 Enablement Package (22H2 - 23H2) (x64)
Hi! I have some issues to run Feature Update via Windows 11, version 23H2 Enablement Package (22H2 - 23H2) (x64), we recevie "This version is not applicable for this target" on our Windows 11 22H2 machines. But when we download Windows11.0-kb5027397-x64.msu
Do not enforce MDM app install on personally owned android devices
I have integration with GSuite and enabled third party Android Mobile Management for the devices. However I do not want to enforce MDM App installation on personal devices and need to ensure that it is done only for corporate android devices (The attached
On-Behalf-Of approver
Hi, Team, If one has "Auto-approve requests when the requester is the approver" as "Yes" and a requester uses the on-behalf-of field with someone who approves the request, the request will be automatically approved. This situation can be seen as a lack
Restrict access to OU's
Is it possible to restrict visibilty for an account to a certain OU. The technician should able to only see report/warning/changes etc for a certain OU.
Optimizing Pitstop.ManageEngine OpManager v12.6 for AI PC – Any Advice?
AI PCs are becoming more common in IT environments, requiring efficient monitoring and resource management. Pitstop.ManageEngine OpManager v12.6 offers extensive network and performance monitoring capabilities, and I’m looking for ways to optimize its
System notifications
Hi, Is there any way to control and customize Request notifications, which are sending within the ServiceDesk system (not via e-mail) ? For example, I would like to notify requester about resolving a ticket within the system. Also, It would be nice, if
View request by clicking on ID cell
Hi Team, Please advise, is there any solution to make any data (For example: ID) on Requests' table clickable on hover to view Request Details ? Some users hide "Title" on Requests page in Table View mode, so they can't open a request details page in
Upgrade to Windows 11 version 24H2 with Endpoint Central!
Hello everyone! As you all must be aware, Microsoft has recently rolled out the new 2024 update (version 24H2) for Windows 11. This is the major update for Windows 11, encompassing all the features and fixes from previous cumulative updates in Windows
Ticket assigned
Hello everyone, I would like to know if it is possible that the ticket opening status is not open but "assigned" when creating if we already inform the technician to assign the request. Here is an example of a request life cycle. Here are the changes
Unable to restoredata. Incorrect Password to restore the backup files
Hi all, i need help on this. my company's server got crashed and we urgently need the data in the ManageEngine ServiceDesk. Luckily, we have the backup every month. Now, I attempted to install the MSP into my laptop and hopeful that I can retrieve the data as .xml or .xls. this is the steps i have done. 1. run restoredata.bat 2. select my backup database 3. the system prompt me for a password and I dont have one. Kindly assist on how I can continue. below screenshow is the outcome i have tried 'sdp123!'
how can i access to requester additional filed
hi, in ServiceDesk Plus, when we go to Field and Form Rules > Rule execution - On Form Load > Event - "On Form Load" > Actions - Execute Script, I can access some of the requester details like (Requester - Job Title...), but I can't access all details
Changes on Approval API
Hi, Team, Since I upgraded my SDP to recent versions (14.940 and 14.950), I have a warning message in all request custom functions: If you copy the request function code into a global function, there is no warning displayed. What is going on? Thanks.
Web filter doesnt apply when using InPrivate Mode (MS Edge)
Hello, What is up with the web filter of allowed websites not being applied when using InPrivate mode? When you deploy a web filter policy on a computer, the user are able to bypass the filter by surfing InPrivate. Is this how it's intended to work?
Masterclass 2024: Episode 10—Upcoming AMA episode with ServiceDesk Plus experts. Submit your questions now!
Hi everyone, We're excited to announce that the final episode of our Masterclass 2024 series will be an AMA (ask me anything) session with Vishnu Priya Kumaresh, global head of customer success and product support, on November 21, 2024, at 11am GMT/CST/PST
Task Due Time won't Stop (hold) if the Task Status is set to Onhold (Problem)
Hello Everyone, If we've manually/auto. set the Task Scheduled Start and End Date for the Task Owner to Resolve/Close the Task but due to some dependencies the Task Owner sets the Status to Onhold by mentioning the reasons on the Task Comments section,
Updated Masterclass video
I have been watching the Masterclass 2024 video and the menu items in this video are different to the options I have in the version I installed recently. I am running version ManageEngine ServiceDesk Plus - MSP 14.8 For instance I do not see the multi-currency
NBAR Status is show disabled but can view Layer-7 application
I noticed that the "NBAR Configuration" page on my device displays "Disabled" under NBAR Status, but there is traffic being shown on the Layer-7 application page. Can you help me understand why this is happening and what steps I can take to fix it? Thank
[Webinar] Supercharge ITSM with decision intelligence: A smarter approach to efficient IT operations
Hi there, The numbers in the digital readiness survey don’t lie—businesses using ITSM reporting software witnessed a 64% improvement in decision-making, 47% of manual tasks automated, and 60% improvement in customer services. That’s exactly why ServiceDesk
Charts/Reports Options
Is there a way for me to show Week 8 even if the value is 0? Also can the period be shown as Feb 9- Feb 15 instead of Week #?
Reporting by combining request status columns
I am getting a category based report. In this report, I want to combine the columns of open, pending and some others in the request status under a different name Open + Pending => OPEN 3 + 2 =5 Closed + Resolved => CLOSED 2 + 2 = 4
EndPoint Central free edition for inventory
We recently installed EndPoint Central so we could get hardware and software inventories in SDP ESM. EndPoint Central when initially installed, was in a trial version. The trial has lapsed, and we are being asked what to do. We don't need (I think) a
Rules before closing ticket
Hi, Are there any options on SD+ to ensure that some criteria are met before the ticket is closed? For example, when a technician tries to close a ticket without a category and a subcategory, the system doesn't allow the user to close the ticket. Th
failure upgrade from 14750 to 14840
Hi , I'm having issue to upgrade from 14750 to 14840. The upgrade is went well at the start but in the end just a pop up message say Failure , please check the link https://www.manageengine.com/products/service-desk/upgradefailure.html. Anyone got any
Continuous Configuration Push
Greetings Everyone, I am trying to make sure I am doing this right and have been doing this right. We have several Configurations that are setup to push to Different OU's, Customs Groups and other settings After Imaging. Because these are software's we
Opmanager upgrade error message certificate
im trying to upgrade and getting an error about "signature does not match with any available certificates". says to import valid cert. what is this fix? where is the cert? my SSL cert is valid. not sure what to do here.
certificate error in updatemanger
Hello I am using version 11.2.2300.2 of Endpoint central I downloaded the PPM file to update to version 11.3.2400.36. I downloaded and imported the certificate from the link in the update window,(ppmsigner_publickey.cert) But after I select the PPM file,
Configuring Notes behaviours
Can admins configure the behaviour of the list of users shown when adding a Note comment with the @ symbol? We'd like to prevent notes being sent accidentatly to the wrong address or an individual outside of the organization. Ideally the first option
NCM
s there a way to delete devices from NCM backup but leave them in monitoring in op manager plus? if so how?
Time Elapsed Analysis
Hi ALL. My Managers want get info about status duration of each Requests like this How i can build similar report ?
Failure while collecting event log data - ADAudit Plus
Dispite disabling a domain controller under domain settings i still get "Failure while collecting event log data - ADAudit Plus" notifications
ServiceDesk Plus Cloud API - upload file attachments using MS Power Automate
Hello, I am using MS Power Automate ("PA") to upload file attachments from Sharepoint to a ServiceDesk request via the API. I am getting a response from the API that I am not understanding. The response is: { "response_status": { "status_code": 4000,
Additional Data Tables
Please can additional data tables be added to SD+ and Advanced Analytics that capture historical data for all predefined fields? Tables like this already exist for the Group and Status fields ('Support Group History' and 'Status History' respectively)
Password change for access control account
I have a single account used for privilege elevation purposes shared across multiple endpoints, after a user check outs a password the audit log states that password reset has been disabled for this account. The account does not have any options enabled
Add approver automatically after editing the request
We have a product delivery process that requires three managers to approve in the first step. After approval, the request goes to the technician and he prepares the product, but at this stage, the security manager also needs to approve the release of
Vulnerability Manager Plus versus Endpoint Central with Vulnerability Management Add On
Hi, Is there a list somewhere of the differences between Vulnerability Manager Plus and Endpoint Central with Vulnerability Management Add On? We're already running Endpoint central with the add on and have just installled a trial of Vulnerability Manager
Ticket Age Report
We recently migrated to the Cloud version and no longer have access to our Zoho Analytics reports. I'm looking to recreate some reports in Power Bi or with the native SD+ reporting function. Has anyone created a report to show how long tickets have been
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