[New Release] ADManager Plus' latest build 8000 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8000. Enhancements: Access Recommendations: Utilize machine learning to receive smart suggestions for better decision-making during user provisioning
How can we perform the Approval Action through REST API's on another Approver ID?
Dear All, We are trying to perform the Approval action through the REST API's, but if we are performing an action on other approver's it say's that we don't have the privilege's to perform the Action. We can able to successfully perform the approval action
Request to have a SQL Query for Approval Status?
Dear All, We would like to have a SQL Query which will have below mentioned columns: a) Request ID b) Requester Name b) Approval Status c) Request Status e) Approver Name f) Approval Level Number g) Approval ID Our current built of the Applications 14720
Change Start Request ID
Good morning, I have to change the initial id with which users create requests. I tried to follow this guide, but without result. I imported through xls files the tickets I had on another system (the imported tickets amount to around 130), and modified the database as per the guide http://kbase.servicedeskplusmsp.com/faq/requests/i-want-all-requests-in-my-application-to-start-from-request-id-19001-instead-of-default-request-ids-assigned-by-servicedesk-plus-msp-how-do-i-change-the-request-id-number.html
Great ideas to get ahead of ServiceDesk Plus!
You must know SharePoint. This software has an internal social network that helps organizations to manage their internal communications, information and programs more easily. It will be great if ServiceDesk Plus is equipped with internal social networking
ServiceDesk Plus Cloud API - upload file attachments using MS Power Automate
Hello, I am using MS Power Automate ("PA") to upload file attachments from Sharepoint to a ServiceDesk request via the API. I am getting a response from the API that I am not understanding. The response is: { "response_status": { "status_code": 4000,
How to back up your Google Workspace mailbox?
This post will elaborate the steps to back up all the items in your Google Workspace mailbox using RecoveryManager Plus. With RecoveryManager Plus, you can back up not just your Google Workspace mailboxes but also your personal Google mailboxes. If you
PMP Support and documentation issues
So far my experience with PMP support has been very poor. You can NEVER get someone on the phone, instead the toll free number for the US simply lets you sit listening to music for 6 minutes and sends you to voice mail every time. Even more embarrassing,
[Webinar Alert] Windows Logs for Security and Compliance
| FREE WEBINAR Windows Logs for Security and Compliance Register now January 09, 2025 at 2 PM AEST (12 PM SGT) | 2 PM GST (10 AM GMT, 3:30 PM IST) | 11 AM EDT Getting the most out of your Windows logs takes expertise, access to the right tools, time,
[Webinar Alert] Understanding identity governance with ADManager Plus
| FREE WEBINAR Understanding identity governance with ADManager Plus Register now January 07, 2025 at 2 PM AEST (12 PM SGT) | 2 PM GST, 10 AM GMT 3:30 PM IST | 11 AM EDT Imagine this: It’s audit season, and your team is scrambling to ensure compliance.
RecoveryManager Plus rolls out build 6210
We are glad to release the latest version of RecoveryManager Plus, build 6210. Enhancements: The jQuery version used in the product has been updated to 3.5.1. The user interface for the Active Directory and Azure Active Directory modules has been updated
web design services
Discover a standout web design studio renowned for its commitment to realizing your digital vision. Prepare to be awestruck by the expert artistry as they guide you in building an online presence that truly captures your individuality and fosters genuine
Only allow technicians to set priority if they are associated to group
Hello! We use the Priority Matrix to regulate the priority of a case, but we are experiencing issues where some users set a priority themselves because they overestimate the seriousness of a case, or misunderstand the function of what the priority means.
API for getting software lists
I want to use API for syncing assets from ServiceDesk Plus to a 3rd party product. I see there is an assets list API which does not include softwares and consumables in the API response. Is there a seperate endpoint for the same. If so please provide
Endpoint Central Cloud is now TX-RAMP Level 2 Certified!
We are excited to announce that Endpoint Central Cloud has officially received the TX-RAMP (Texas Risk and Authorization Management Program) Level 2 certification, reaffirming our commitment to delivering secure and compliant cloud solutions for Texas
Changes Remove "Stages"?
This there any way to remove or at least mitigate the stages section on the left of a change? It seems like a lot of unnecessary information for what me and my team is trying to do.
Email Support Group when Request has been assigned
Our support group receives an email notification when the request is assigned. Looking for a way to email the support group when a ticket is assigned to a technician so that the rest of the group is advised that the request has been assigned and to
How to populate the department in a service template?
Department information is already imported from AD. It is being used well in SDP and Endpoint Central. They are available in ESM portal - Department. We're trying to create a service template for HR officers and they pick a department from the existing
Cannot use service desk plus from Internet
We are facing a probem to access the service desk plus using https access from Internet, the service deskplus is running in our internal network end is natter to a public IP. We have succesfully installed a valid ssl certificate using letsencrypt. From
Assets with different services
Hi all, Im facing an issue with my service desk, we decided to add one more service catalog which related to other department for Ex. CPD. So im trying to give them access to the inventory so they can add non related IT assets and deal with it. the problem
ServiceDesk Plus and CMDB
Hi guys, I have question regarding using and integrating cmdb with SD+ requests. Lets have the following two cases: Case 1: I want to have a request in SD where ppl can request for share folder creation and provide some details such as owner etc. When
Customisable Additional Fields for Tasks
Our ITSM team have requested the ability to add additional fields to task templates with the goal of more accurate reporting on tasks, as well as allowing technicians who complete tasks to provide specific details quickly via picklist fields rather than
LDAP
Hi Is it possible to use LDAP authentication without importing the users? Thank you
Approval clarification Level Two -> Level One
Hello, if you have several approval levels, is it possible to send a clarification from level 2 to level 1? Or do all clarifications always go to the requester?
Security advisory for remote code execution vulnerability (CVE-2022-1471) in ManageEngine EventLog Analyzer
Security advisory for remote code execution vulnerability (CVE-2022-1471) in ManageEngine EventLog Analyzer Vulnerability Details Product name EventLog Analyzer Severity Critical Affected software versions 12523 and 12524 Fixed version 12526 Fixed on
Add approver automatically after editing the request
We have a product delivery process that requires three managers to approve in the first step. After approval, the request goes to the technician and he prepares the product, but at this stage, the security manager also needs to approve the release of
Abililty to set the default request view (from a Dashboard link)
When clicking on a request link from a dashboard, is it possible to change the default view for requests from a sidebar list to the standard list view?
Servicedesk Plus Cloud Version
Dears, I have many inquiries regarding the “Approvals” in ServiceDesk Plus Cloud version I saw many differences between the cloud version and the On-Prem. version. However in the on-prem. For the approvals I have more options like: 1. I can add Backup
Solution for a 'current status' on every ticket.
Is there an existing feature, or combination of features, that we could use to add a current summary of a ticket? I want my team to be able to open any ticket and immediately see a summary of the current situation and required next steps. The ideal solution
Duplicate request ticket
Hello everyone, Hello I hope you are well, We have a duplicate request ticket issue at the moment. When a technician makes a request by email by copying the Servicedesk plus helpdesk address, it creates two duplicate tickets. As a result, the technician
Changing the default data before being seen in SDP.
"When I install or reinstall the ServiceDesk or reinitialize the SDP DB, all of the default data, such as categories/forms, are visible on the SDP. In which file is this data and these details stored? And how can they be edited before running the se
MFA for ADSelfService Plus
Users can now choose between two Multi-Factor Authentication (MFA) methods: security questions or Microsoft Authenticator. Is it possible to enable MFA for ADSelfService Plus login only for users who have opted for Microsoft Authenticator?
Configuration of Desktop Shortcut failed
I tried creating a computer configuration that is supposed to create a desktop shortcut to Chrome on the desktop. After filling in all the fields I attempted to publish but the Deploy and Deploy Immediately buttons don't work. The only way I was able to deploy was to save as a draft, return to the list of configurations, and then using the gear icon to show the context menu I deployed it from there. After deployment the configuration fails on all machines. On some machines the configuration remains
Attach/Associate multiple changes to a single (1) problem
Often a problem will spawn several different changes, each needing their own approval and maintenance windows. Currently ServiceDesk only allows 1 Change to be associated with a problem. We currently have no way to associate the several changes needed to solve a problem. Adding the ability to associate several changes to a problem would be a great feature to allow us to understand all the changes spawned by a problem. There is a similar request in Projects to associate multiple changes to
Allow linking of multiple changes to a single request/ticket
Allow linking of multiple changes to a single request/ticket. Right now, I can only associate 1 change per ticket. Sometimes we have several changes as part of a single ticket.
Multiple changes per Request
It appears you can only have one change ID per Request ID or Project ID. We need to be able to associate multiple change ID's per Request or Project. If one request/project involves changes across multiple teams or systems, we'd like manage this with multiple change ID's. Is this possible now? If not, I'd like a feature request to allow this.
assigning multiple changes to a problem
Is there a way to assign multiple changes to a problem? I am running the latest version of SDP. Wayne
Attach multiple changes to a single problem
Currently a problem can have only 1 change associated with it. Often a problem can spawn multiple changes. Can ServiceDesk be changed to allow multiple changes to be associated to a problem?
Associate multiple Changes to 1 Request Ticket
Hello, Can you confirm if this is really the system behavior, i.e. you can only associate 1 Request Ticket to 1 Change Ticket? If this is the case, then I suggest that in the next release this relationship be changed to 1 is to many. This will cover this scenario: An RFC is raised to migrate server1 to server2, Change is implemented but needs to be back out fand closed as a failed implementation. A second attempt to perform the migration will have to be logged as a new RFC. In the current relationship,
Associate Multiple Changes to One Request
Hello Help Desk, My department would love to be able to associate multiple requests or changes to one request or change. For example, I have one request open that relates to two changes. However, I cannot associate two changes to one request. Therefore, I have to create another request to link to the other change. I'm not sure if this is in the works or not, but we would really like to see it implemented. Thank you! EDIT: I've realized that you can associate multiple requests to one change, but not
Next Page