Wake On Lan - Best practices
Hi. I have schedule wake ups for a main office (about 500 equipments) + 4 branch offices (around 100 each). What is the best way to assure the WoL is successful? I am currently running 5 separate schedules, one for each. I notice that some target computers
[SyncRule]|[INFO]|[288]| :: No sync rule is matched for add record under source module : 987
An error occurs when synchronizing ServiceDesk Plus and Analytics Plus. [SyncRule]|[INFO]|[288]| :: No sync rule is matched for add record under source module : 987 How can I fix it? I can't find an element with ID 987 in SMDB.
Bug in Inventory refresh
Hi. I have a bug in Endpoint Central: Central Server : 11.5.2605.17 Distribution Server : 11.5.2605.16 When I enter an endpoint page https://<domain>/webclient#/uems/inventory/computers/24637 I see the various information about it. If I refresh the page
Docker Monitoring with Applications Manager
Hey folks, quick question We’re a mid-sized company running a mix of Docker containers across a few Linux VMs for internal apps, APIs, and some Java-based services. We’re evaluating a few monitoring tools, and I noticed that ManageEngine Applications
Geometry Dash Game – A Fast and Addictive Rhythm Challenge
Geometry Dash game is one of the most popular rhythm-based platform games in the world. Known for its fast gameplay and colorful visual style, the game challenges players to guide a geometric character through dangerous obstacle-filled levels. Every jump,
Snowrider – A Thrilling Snow Adventure Game
Snowrider is an exciting arcade-style game that delivers fast-paced action and endless winter fun. In this game, players control a sled racing through snowy mountains filled with obstacles, jumps, and surprises. The gameplay is simple to understand, but
Basketball Stars – A Fun and Competitive Basketball Game
Basketball Stars is one of the most exciting mobile basketball games for players who enjoy fast-paced sports action and competitive gameplay. The game offers thrilling one-on-one basketball matches where players can show their shooting, dribbling, and
Endpoint Central DS support for QNAP...
It would be great if ManageEngine were to releqse support for the Distribution Server on the QNAP platform. There will be many sites, amongst your customers, who use QNAPs for remote/branch offices, without a local Windows server at the site. This will
Add record on Custom Module via API
How I can Add records on Custom Module via API?
Get Tasks via API.
How I Can Get total number of open and closed tasks grouped by owner from ServiceDesk Plus API.? Owner, Open Tasks, Closed Tasks
When adding a Note can we set Show this note to Requester as checked by default?
We want all notes to be public, available on the Portal, by default. When adding a Note how can we set Show this note to Requester as checked by default? Thanks, Mike
Build 8402 causing CPU spikes
Hi Community /Support Team, we are experiencing a persistent issue where the Zulu Platform x64 Architecture process is consuming 100% CPU on our Windows Server and broke SSO with Okta Following an update to Build 8042. The java.exe process spikes to 100%
Grant designated Help Desk Technicians permission to assign membership to only three specific AD groups.
Is there a way to grant access to Help Desk Technicians assigned to specific delegated roles (e.g., Help Desk and HelpDesk‑Plus + Password Reset) so they can grant access to only three specific AD groups to users with the ability to still be able to view
Failed to connect the VMware Host WebService(Device may not be reachable/Credentials may be wrong)
i am facing this issue while try to add my vcenter on opmanager the vcenter credentials is right
Issue with APN configuration in Build 6013 & 6100
Configuration of APN on Build 6013 & 6100 has a bug and DOES NOT work. It is very bad to see that bugs are not identified well before releasing of new builds by ManageEngine. Same bug existed in 6013 and now again in 6100. ManageEngine ticket number
Mobile Device Manager Plus Tutorial
ManageEngine Mobile Device Manager Plus is a very strong solution for device management, security, and data control across corporate mobile devices. However, it is disappointing that there are currently no free structured training or certification programs
Manage Engine MSP 11.5.2616.03 (Windows 10 22H2 Agent Issue)
Dear Team, Dear Technical Support Team, I am currently using a trial version of MSP 11.5.2616.03 and am experiencing connectivity issues on Windows 10 machines. The agents consistently go offline after 10-15 minutes, remain offline for approximately 90
Zero day Alert: Microsoft Defender Vulnerabilities (Actively Exploited)
Microsoft has disclosed two actively exploited zero-days affecting Microsoft Defender, including a privilege escalation flaw and a denial-of-service issue. The vulnerabilities have been patched in updated Defender Antimalware Platform releases, and organizations
Announcement Center / History Section for requester visibility
Currently, end users can only see active announcement banners and there is no simple way to consult previous announcements or communication history. It would be extremely valuable to introduce an “Announcement Archive” or “Announcement History” section
Zero day alert: CVE-2026-45585
CVE-2026-45585 is a Windows security feature bypass zero-day vulnerability, publicly known as “YellowKey", that targets the protections provided by Microsoft BitLocker full-disk encryption. This vulnerability can allow an attacker with physical access
Zero day alert: CVE-2026-45585
CVE-2026-45585 is a Windows security feature bypass zero-day vulnerability, publicly known as “YellowKey", that targets the protections provided by Microsoft BitLocker full-disk encryption. This vulnerability can allow an attacker with physical access
Zero day Alert: Microsoft Defender Vulnerabilities (Actively Exploited)
Microsoft has disclosed two actively exploited zero-days affecting Microsoft Defender, including a privilege escalation flaw and a denial-of-service issue. The vulnerabilities have been patched in updated Defender Antimalware Platform releases, and organizations
Zero day Alert: Microsoft Defender Vulnerabilities (Actively Exploited)
Microsoft has disclosed two actively exploited zero-days affecting Microsoft Defender, including a privilege escalation flaw and a denial-of-service issue. The vulnerabilities have been patched in updated Defender Antimalware Platform releases, and organizations
Create Service Request as they arrive via email
Is it possible to automatically convert incidents in Service Requests as they arrive, i.e by the use of business rules. Incidents can be converted to a Service Request within the call by using the actions. But if they could be converted as they arrive
SD+ Asset States which do not consume a license
Hello, I am aware that only two default asset states do not consume a license - expired and disposed. These follow a documented process of removal from the organisation. I am trying to account for IT assets that are lost/missing/stolen/unaccounted for,
Change Technician back to Requestor
I am using the free standard edition license with no issues but how do I change someone from a technician back to a requestor only. It does not give me an option to change back to requestor like it did to change a requestor to a technician.
Request workflow in waiting state
I'm using the request workflow to conditionally create child tickets based on data in the original ticket (for onboarding). Using the fork and join, I'm able to simultaneously create all the child tickets using If block, where Yes creates the child and
Egnyte vs Cloud CAD Hosting: Choosing the Right Solution for Design Teams
Businesses working with engineering, architecture, and product design projects often compare Egnyte vs Cloud CAD Hosting when looking for secure and efficient ways to manage CAD workflows. While both solutions support collaboration and remote accessibility,
Upcoming enhancements in Webhook Security, DRE Support, Settings and Copy Release in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Webhook Security, DRE Support, Settings and Copy Release in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Webhook Security
Announcement: Agent app 'ME MDM' will now be renamed to 'Self Service'
Hello everyone. We are renaming the MDM agent app of Endpoint Central from 'ME MDM' to 'Self Service'. Starting June 15, 2026, the app will be automatically updated with the new name on all your end-user's mobile devices. The rollout will be phased across
Announcement: 'ME MDM' app renamed to 'Self Service'
Hello everyone. We are renaming the Mobile Device Manager Plus agent app from 'ME MDM' to 'Self Service'. Starting June 15, 2026, the app will be automatically updated with the new name on all user devices. The rollout will be phased across different
Add Task Template via API
How I can Add Task Template via API?
Technician not receiving set up email
I set up the free free standard edition license with no issues but I am trying to add a technician. He is not receiving the invite email and I have tried multiple times. Email message trace isnt showing anything as well. Any tips?
Consulta Técnica – Endpoint /notifications del API genera envío de correo no deseado al solicitante
Actualmente estamos realizando una integración de un sistema de automatización de help desk con ServiceDesk Plus On-Premises utilizando la API REST v3. Luego de actualizar un ticket, llamamos al endpoint POST /api/v3/requests/{id}/notifications con type:
WinRM/CIM for Windows Server monitoring, or only WMI/DCOM/RPC ?
I am trying to clarify whether ManageEngine OpManager supports or uses WinRM/CIM for standard Windows Server monitoring. I found ManageEngine documentation that mentions WinRM, but it appears to be for OpUtils DNS/DHCP management, not standard OpManager
Set User Display name in widget
I want to put a widget in the user portal and say Welcome (user display name) ex: Welcome Dinesh!
[Tips & Tricks] HTML Widget to add a Welcome message in Self Service Portal
In any application, a welcome message is not essential but can enhance the user experience by providing a personalized greeting, confirming successful login and creating a positive first impression provided it remains simple and does not distract users
ESM Portal Customization
Hello Everyone, I have been banging my head against a wall trying to design someone in the ESM Portal to look, well modern and just less dull and boring than the default. I understand the code is actioning server side, so its limited what I can do. Is
Endpoint Central SQL support
Hi, Does Endpoint Central supports Microsoft SQL 2025 as its DB? Best Regards, Bionid
Business rule - Moving Ticket between ESM instances
Hi, The scenario I have is that we have a Finance instance that is split into 6 different financial Support Groups. If a technician from the IT instance Moves a ticket from IT to Finance it literally drops the ticket into no mans land, no group, category
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