Interface Threshold Values
How do you change the global interface threshold values ie Discards? Is there a way to change interface threshold values on multiple interfaces in one go as opposed to individually?
Remove Scanned Software from retired assets
Hello, we have 700 assets which are retired and I'm looking for a simple way to remove all software items which were scanned by the uems agent and which are assigned to these retired assets. ServiceDesk Plus On-Premise 14950 Regards Michael
OSPF, EIGRP and IS-IS protocol Monitoring ???
Is there any way to monitor OSPF, EIGRP and IS-IS other than the received SNMP Traps ?? BGP can be monitored in the "Notification Profile" but no other protocol as yet. How long would ManageEngine will take to address this issue?
PAM360 New Build 8700
Hi, PAM360 build 8700 is now available for download. This release introduces Azure Cloud Services discovery, enabling administrators to discover and onboard privileged resources hosted in Microsoft Azure. AWS Cloud Services discovery has also been enhanced
Setting up connection to Outlook from Service Desk Cloud
We're configuring ServiceDesk Plus Cloud (OnDemand) to connect to our Microsoft 365 tenant for incoming/outgoing mail (Outlook/Office 365 option under Mail Server Settings). Based on ManageEngine's own OAuth documentation for on-prem/MSP editions, we
Change log in a CI
Hello. We are exploring the CMDB module and am wondering if there is a way to add a notes section that technicians can use for changes they make that do not qualify for a CAB. Better yet, add the Comments feature to the CI so that techs can be @ tagged
Can I deploy an application to a group of computers based on version of a software package?
Hello, I see that EC can inventory software and it has Global Protect in its catalog (cool!). We have several users with older versions of Global Protect, and I can find which ones by using the Inventory function. However, I can't seem to group the ones
Upcoming ServiceDesk Plus Cloud UI Revamp
Dear Users, ServiceDesk Plus Cloud is all set for a fresh look. The interface is revamped to ensure a smoother, more contextual user experience. The UI features clearer layouts, a smarter Zia, personalized workspace, customizable navigation, mobile-responsive
PostgreSQL database version after updating to ADSSP v7001
Hello, After updating my standalone server to ADSSP v7001, I notice my PosteGreSQL database is still on version 14.12. But if I check the ADSSP System Requirements URL about Supported Database, I see that Supported Database PostegreSQL version is v15.x
Wrong automatic assigning of mails to requests
Dear support, we have a weird issue where in some rare cases mails get added to the wrong request. We are running ServiceDeskPlus version 14306. The mails are correctly fetched from the mailbox but added to the wrong request. The mails don't have a request-number
Operational Hours
Hi, We would like the ability to reference the Department fields in the Operational Hours configuration. Currently only Site and/or Groups are being referenced. We have multiple clients in our Sites that sometimes have varying Operational Hours. The ability
[Blog] PCI DSS compliance reporting is now easier than ever
Hello there! Your cardholder data environment is constantly evolving and never remains the same. Firewall rules change. Privileged accounts get modified. New vulnerabilities emerge. Every one of those operational changes quietly shifts your compliance
Migration from ServiceDesk Plus On-Premises to ServiceDesk Plus Cloud
Hi I am planning to migrate ManageEngine ServiceDesk Plus from an On-Premises server to ServiceDesk Plus Cloud. What are the key things that need to be considered and prepared during the migration process? I would also like to know what common issues
Patch Release: Google Chrome 153.0.8010.47/48 for Windows and macOS
Google has released Chrome version 153.0.8010.47/48 for Windows and macOS. This release includes 42 security fixes, including multiple critical vulnerabilities affecting WebGL, Internals, and Workers. Applying this update is strongly recommended to protect
Patch Release: Google Chrome 153.0.8010.47/48 for Windows and macOS
Google has released Chrome version 153.0.8010.47/48 for Windows and macOS. This release includes 42 security fixes, including multiple critical vulnerabilities affecting WebGL, Internals, and Workers. Applying this update is strongly recommended to protect
SDP iOS App - Asset
Hi all, question regarding the iOS SD+ App: When I open the Assets tab -> All Assets, I can choose the following filter for assets I want to look up: Could you please tell me, to which field does the "Serial number" here map? I tried looking up for both
Patch Release: Google Chrome 153.0.8010.47/48 for Windows and macOS
Google has released Chrome version 153.0.8010.47/48 for Windows and macOS. This release includes 42 security fixes, including multiple critical vulnerabilities affecting WebGL, Internals, and Workers. Applying this update is strongly recommended to protect
Notifications
Hi, i’m testing KeyManagerPlus. I have set the Azure connection to check the expiration of the Apps client secrets. That works fine. But I get no notifications. You can see my settings at the attachment...... If i activate SSL notifications that works
Webmail Backup Tool for Downloading Emails Locally?
Hello everyone, I’m looking for a reliable way to backup webmail emails to my computer so that I can keep an offline copy of important messages. I have quite a large mailbox, so manually downloading emails one by one isn’t really practical. While searching
Microsoft Office 2021 - End of Support
Microsoft Office 2021 will reach end of support on October 13, 2026. Microsoft has confirmed that there will be no extension and no Extended Security Updates (ESU) for Office 2021. Office 2021 applications may continue to function after the end-of-support
Microsoft Office 2021 - End of Support
Microsoft Office 2021 will reach end of support on October 13, 2026. Microsoft has confirmed that there will be no extension and no Extended Security Updates (ESU) for Office 2021. Office 2021 applications may continue to function after the end-of-support
How to update SSL certificate automatically, e.g. through Key Manager Plus or some Windows ACME client (for let's encrypt)
I'm using SDP 14.1 Build 14105 and trying to make it use a let's encrypt certificate, which will require automatic renewal once installed. I thought that using Key Manager Plus would be a good idea, as both products come from the same company and should
PMP support for OpManager / NCM credential sync integration
Hi team, I understand that PAM360 integrates with OpManager and NCM to automatically sync device credentials, including real-time detection of password changes, scheduled syncs, and sync reports. Could you confirm whether the same integration is supported
Tiered Dropdowns
Is there a way to create tiered dropdowns that function like the Category, subcategory, and item?
Google Chrome Enterprise Installer - MSI installer used to work in OS Deployment but now requires a full path
Ah, the fun never stops. OS Deployment allows you to create application deployments as part of a template, and I had the Google Chrome Enterprise installer working until about 1-2 weeks ago. Now the installer fails with a 1619 code because it can't run
OpManager 6.0 - problem with NLB cluster IP addresses
Hi, I've got two Windows Server 2003 boxes. Each has its own IP address, plus an NLB IP address on the same interface. When I discover the devices, only one device's interface appears on the device snapshot page. If I rediscover the second device, the interface graph disappears from the first. If I rediscover the first one, it disappears from the second one. etc. etc. etc. :) The IP address that gets used for the graph is the NLB IP address; is there any way I can alter the database to force the
Endpoint Central MSP now supports macOS 27 Golden Gate
macOS 27 Golden Gate is now available, and Endpoint Central MSP supports managing and patching devices running macOS 27 Golden Gate. IT administrators can use Endpoint Central MSP to keep their Mac devices up to date by deploying the latest applicable
How can I back up a large IMAP mailbox without exporting everything?
Backing up a large IMAP mailbox can become difficult when the account contains years of emails, attachments, and multiple folders. A complete mailbox export is not always necessary. In many cases, users may only need emails from a particular period, selected
DPI Engine (Network Packet Sensor) on Hyper-V Probe VM not receiving mirrored traffic
Hi I'm running NetFlow Analyzer Enterprise (build 12.8.626, Central + Probe architecture). The Probe server is a Hyper-V Gen2 VM with two virtual NICs: a production NIC (attached to a normal vSwitch) a dedicated capture-only NIC, attached to a separate
User Survey Enhancements
We are happy to share that a few enhancements for the Survey module is coming on your way. These enhacements make survey module more flexible and effective with the latest enhancements in ServiceDesk Plus. You can now resend surveys for requests when
Device Control Plus now supports macOS 27 Golden Gate
Hello everyone ! We're excited to announce that Device Control Plus now supports macOS 27 Golden Gate. IT administrators can now manage and secure peripheral device access on macOS Golden Gate devices using Device Control Plus. macOS Golden Gate, released
Browser Security Plus now supports macOS 27 Golden Gate
Hello everyone ! We're excited to announce that Browser Security Plus now supports macOS 27 Golden Gate. IT administrators can now secure and manage browser activity on macOS Golden Gate devices using Browser Security Plus. macOS Golden Gate, released
Application Control Plus now supports macOS 27 Golden Gate
Hello everyone ! We're excited to announce that Application Control Plus now supports macOS 27 Golden Gate. IT administrators can now manage and control application usage on macOS Golden Gate devices using Application Control Plus. macOS Golden Gate,
Vulnerability Manager Plus now supports macOS 27 Golden Gate
Hello everyone ! macOS 27 Golden Gate is now available, and Vulnerability Manager Plus supports managing and patching devices running macOS 27 Golden Gate. IT administrators can use Vulnerability Manager Plus to keep their Mac devices up to date by deploying
Patch Manager Plus now supports macOS 27 Golden Gate
Hello everyone ! macOS 27 Golden Gate is now available, and Patch Manager Plus supports managing and patching devices running macOS 27 Golden Gate. IT administrators can use Patch Manager Plus to keep their Mac devices up to date by deploying the latest
Endpoint Central now supports macOS 27 Golden Gate!
macOS 27 Golden Gate is now available, and Endpoint Central supports managing and patching devices running macOS 27 Golden Gate. IT administrators can use Endpoint Central to keep their Mac devices up to date by deploying the latest applicable patches
Remote Access Plus now supports macOS Golden Gate!
We're excited to announce that Remote Access Plus now supports macOS 27 Golden Gate. IT administrators can now remotely access and control macOS Golden Gate devices using Remote Access Plus's capabilities. macOS Golden Gate, released on September 14,
Hide System Notifications from Requesters
Is there a way to hide the System Notifications for requesters? Sometimes too much information is overwhelming to the end user. It can be hidden for the Technician side but shows everything on the Requester side, which does make for a bit of a mess. Requester:
Change List View Revamp
Hello all, We are happy to share that the Changes List View Revamp will be available in an upcoming major release. This enhancement will make it easier for users to view and track changes that are relevant to their roles. Currently, users can create custom
How to email notification to a specific user when a specific Onboarding service template is created?
Onboarding new hire service ticket is generated, I would like the specific user Line Manager/Supervisor (not technician) to be notified by email.
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