Are there any free tools for tracking e-commerce SEO performance over time?
Hi everyone, I'm working on improving the SEO performance of my e-commerce website, and I'm seeking guidance from e-commerce SEO experts. Specifically, I'm interested in free tools that can help me track SEO performance over time. I'm looking for recommendations
Workflow for interface
Hi ALL. I need help with Workflow for my regional routers. I want create request to SDP if router has certain interface down more than 60 min? My plan is: 1) if interface goind down, OpManager run workflow 2) Workflow add delay 60 mins 3) after 60 mins
PostgreSQL 13?
Hello everyone, We are somehow forced to upgrade our PostgreSQL Databases from Version 11 to 13. ADSelfService doesn't support PostgreSQL in Version 13. Is there any ETA when that will be posssible? Thanks in Advance.
Deployment of new MS teams
The software deployment templates only come with classic Teams. can we get one for New teams? Or at least a guide on how to deploy new Teams via Endpoint Central.
Is there a report that will identify what resources are shared with users directly?
We are trying to clean up our PMP and only share accounts with User Groups rather than individual users. Is there any report that can provide a list of resources that have been shared with any users? Thanks, Dave
Network Packet Sensor | NetFlow Analyzer
Cannot change the Department field on old tickets
We had a bunch of users imported without a department. We created 800+ tickets that were categorized as "department= Not Assigned We would like to change these tickets to have a proper department. Is there a script that allows for us to do this even if
Failed upgrade from 13000 to 14205
Hello, we are on version 12008. We changed NTLM SSO to SAML, so now we want to upgrade to latest version (14.7). We have WinServer 2019 and SQL Server 2019. The update from 12008 to 13000 was done succesfully (ManageEngine_ServiceDesk_Plus_12_0_0_SP-1_0_0_Windows.ppm)
Can IT Operations be run within the Facilities & Operations instance?
One of our customers asked a unexpected question the other day... "Would it be possible to run the IT Operation servicedesk function within the Facilities & Operations instance? We have tight cooperation between the IT teams and the Facilities teams running
[SDF-87441] Microsoft Flow
Any plans to provide integration with Microsoft Flow?
Upcoming enhancements in workflows
Dear Users, We are elated to announce the upcoming enhancements in workflows. Below is a brief run-through of the same. Workflows for Incident/Service Request, Problem and Asset Workflow is an automation that admins can configure to ensure the smooth
What Mail Protocol for M365?
Hello - We've recently moved to M365 and need to reconfigure my Incoming/Outgoing Mail protocol. Can someone let me know how to configure and if there are instructions? A thread I found on here indicates EWS but I have not been able to get that working.
Visual Studio Updates
Is there a way to get Visual Studio updates for Endpoint Central Patching? They're in the update catalog, but they do not come down as supported patches....
Automate Users Attributes
I want to automate a process where if a user is a member of a group it edits their user attributes. I can do this the opposite way (attributes add to group), but I'm having trouble the other way! I only see a CSV option? But that doesn't help me with
Restore deleted configuration (from trash)
Hi, Team, A customer of mine did some configurations, deployed them and then deleted and emptied the trash. Is there any way to check what the configuration was about? Checking the Audit Log Viewer I can see the actions (deploy, moving to trash and emptying
Access Denied error when executing post install custpom script
I modified installer (CorettoJRE, auto downloaded by EC, .msi), with: 1. Pre installation tasks: 1.1 - stop process java.exe 1.2 - stop process javaw.exe 1.3 - copy ca certs to temp dir 2. Installation task (not touched..) 3. Post installation task: 3.1
Does the Distribution Servers have to be on the domain
We are slowly moving to fully Autopiloted devices in our environment. We have to replace a distro server at a remote location and after it was autopiloted, we couldn't install the server software on it. Is there a way around this to utilize the distro
Set naming format in user creation template with creation rules and duplicate check?
I know that I can set attributes with a creation rule within a user creation template and also set the naming format based on country settings. But how does it work with duplicates if I use a creation rule? To bring some background information, we are
ManageEngine ServiceDesk Plus REST API - Get all conversations for a request or a change
Is there a REST api method available which can fetch all conversations for a request or a change? Also, is there same for adding a conversation to a request via REST api.
[SOLVED] Service Request Variables in Reply Templates
We have a requirement to be able to send notifications from Service Requests using the reply templates. Currently, it appears he only variables available to be used in the "Reply Templates" are pulled from "Incident - Additional Fields". We would like the availability to use our Service Request additional fields in a reply template so it will pre-fill the information. If this is currently possible, please let me know. I have no been able to find any other resources on the forums that pertain to this
Asset Status is Not being changed to "In-Store" by following the Request - Custom function Script
Dear All, I was following the Knowledge Base Article available at the link and while configuring the Off-boarding template the script works fine and also end the relationships with the User respective Assets but the status of the asset still be "In-Use"
Problems with SLA and weekends
Hi, sorry for my english I have a problem in service desk I have some SLA'S and i have the calendar with holidays and the work days. The weekends i don't work. If i make a request the SLA put the day in due date field. My problem it's that the SLA don't respect the weekends and the holidays. Can someone help me?
Cannot able to Associate the Asset to New Employee using the KB Article
Dear All, I was testing the Custom Function Article under the knowledge base section with the link but I was facing an issue while I am associating some assets to a New User with below error message while testing the Request Custom Script. Please let
Obtain user role through Deluge
Hello there! I'm trying to discover the logged-in users role, from this, I would determine what elements to display in the presented template. For instance, if a bog standard user was accessing the Self-Service Portal logging a ticket, they would only
Service Desk Plus REST API - Get Requests & Changes with last updated time as a search criteria
How can we get list of requests (GET api/v3/requests) with last update time as a search criteria. For example, we want to get a list of requests updated in last 5 minutes. How can we achieve it? Also, we want to perform similar query for list of changes
csv import question
Hello SDP, For some reason, I'm unable to map the description field (default attribute) with my csv file. Is that a bug or the issue is on my side?
Delegate to technician group
Hello, I've taken over the management of Ad Manager Plus in my company and I see that some access is given via AD groups. But when I add users to these groups, they don't automatically show up in AD Manager. What's more, I've tried to give other rights
How to use Resource fields in RLC notifications or notification triggers?
We're using SDP 14700. We have several Service Catalog templates created with Resource fields that are entered by the requester. We would like to send out email notifications using RLC or custom notification triggers, but it seems we cannot include data
Convert MBOX to PST
MailsDaddy MBOX to PST Converter is the first choice of user to move emails from MBOX to PST format. This energetic solution is combination of several useful features as well as preserves the folder hierarchy, rich text formatting and attachments in PST file. The software supports all MBOX, MBX and MBS based email clients data such as Apple Mail, Thunderbird, SeaMonkey, Entourage, Gmail, Eudora, Netscape, Pine, Mutt & other MBOX based email clients. User can install the application on Window based
Certificate and port error
Hello Guys, We found our PAM360 has a expired ServerCer file located in /Conf and /Agent. So, PAM360 service stopped after a server restart. we Generate a new certificate with IIS (On the same server) and replaced files. We also changes Paths in pgsql\ext_conf\postgres_ext
Follow vs. Share
The Follow and Share features look really similar on the surface, but I learned a bit about them today that I thought I'd share with others: Share - this sends a one-time email notification to the requester making them aware of the request, though it
How to populate "Reporting To Email Address" and "Reporting To Lead Email Address" (i.e., his manager) on Request Additional Fields?
Dear All, We have created two (2) request additional fields on a Service Request Template to auto. populate Requester "Reporting To Email Address" and "Reporting To Lead Email Address" (i.e., his manager). Please let me know how can we auto. populate
Holidays still count towards the SLA
Hello Everyone, I'm confused about the holidays feature in ServiceDesk Plus. I've added holidays but it still counts towards the SLA I set earlier. isn't it if I have added holidays then the SLA doesn't count? Please help if anyone can provide a solution.
Upgrade from 9415 to 10000 Encounter Error
Tried to upgrade version. Encounter error. Anyone can provide some insights to solve this issue. Thanks. pr 19, 2024 3:18:35 PM [com.adventnet.tools.update.installer.UpdateManager] [INFO] : Apr 19, 2024 3:18:35 PM [com.adventnet.tools.update.installer.UpdateManager]
Get field name into description field
Hello there, I'm trying to get the field name of a created "Additional field" into the Description field, and include it's value. So it would look like this. (Field Name) (Value) Device Type: Computer Ultimately I'd do this for any field which has a value,
Why is it that many pages in SDP have hard coded heights?
For instance. The Tech Availability chart refuses to be any bigger than 400px although it could take up most of the screen. It's an easy fix though. Change the matdiv class to 68-70vh instead of 400px and it works. So instead of this: You'll get this:
ESM Instance Type
I'm trying to create a new instance. For Instance type I have Blank, Human Resource and Facilities only. I want to create more instance types options. I want to know if it's possible to do that?
What happened to the rename computer option?
Hi ManageEngine, What happened to the rename computer option in the latest builds? We're slowly renaming all our devices so each time a tech was working on a computer they'd been instructed to use the rename option at the same time but now it's gone!
How to recommend a template in SDP Cloud
We recently upgraded from SDP on-prem to cloud. We used to rely quite heavily on the Recommend Template feature, but this appears to be missing in the cloud version... Example use case - user logs an incident ticket, but it should be a request. We select
where is the SDP installation logs located in ubuntu 22
Hi Servicedesk Community, I am installing ManageEngine_ServiceDesk_Plus 13004 using ./ManageEngine_ServiceDeskPlus_MSP_64bit.bin -console command and encountered the following error below, any ideas where the logs are located? it's not mentioned in the
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