AGENT DLP
AGENT DLP HANDLER in task manager uses 87.5% cpu is that normal ? windows 10
Checklist GET API?
Is there an API available to get checklist items associated with a request checklist? We're trying to pull this data for some analytics. Not trying to post, just get. We're trying to figure out how much time is elapsing between a checklist item getting
Issues with API/Functions
Hi All - We have logic that will change the status back to In Progress when a client replies, and also have logic to auto-close tickets that meat certain criteria. Since we patched up to 15240, we are getting errors with both logic. Auto close error :
Merge pitstop accounts
Hi, Team, Since my company e-mail account changed some years ago, I've had two separate accounts in Pitstop. Two years ago, I requested the merging of the two accounts, but since this happened during a training course abroad, some problems arose, and
Service Desk Plus not syncronizing CMDB - Asset Management
Hello, As I mentioned in the title, the CMDB and the Asset Management is not syncronizing properly, some information such as the user that has the asset is not being updated. What can we do to fix this issue?
OS Deployer - Image Repository
We set up an image repository that checks out okay in every respect from the console. It's set up against a remote Windows Server system with an SMB share. The issue we encounter is when we boot from PE and attempt to access images (or anything) from
Masterclass 2025 Ask Me Anything episode: Submit your questions now!
Hi everyone, We are excited to announce that the tenth episode of Masterclass 2025 will be our second Ask Me Anything (AMA) episode of the year. This is your chance to speak directly with our ServiceDesk Plus Cloud product experts and get real-time answers
Event Logs & Windows Firewall - Enabled rule and still no access
Two Windows Servers, one old and one new. The old one I have EA able to connect & retrieve Event Log. New server I get RPC unavailable error. Both servers have the following enabled in the firewall: Remote Event Log Management (NP-In) Remote Event Log
Checklists assign business rule
I'm looking for a way to auto assign checklists to tickets that come in automatically based on what the subject starts with. But I don't actually see a way to auto add checklists. Tasks just isn't right for what we need and I know you can do that. Right
AXIS Camera Station won't update
In Endpoint Central, I have an Automatic Patch Deployment (APD) task that is failing to update AXIS Camera Station. The APD task consistently fails with the error: “The wait operation timed out.” (See image below.) I’ve tried several troubleshooting steps
Multi-Site Deployment for ADSelfService Plus
Hello all, We are currently evaluating ADSelfService Plus in our trial environment and would like to clarify some details regarding multi-site deployment and database scalability. Here is our scenario: We have separated the database from the application
Error 1024 - Upgrade issue from 15140 to 15200
UpdateManager started in folder ...\ServiceDesk\bin\ After several checks appear the following window
Add attachment to a request using Power Automate
Hello, May I know how to attach an attachment to a request using Power Automate? I tried HTTP Post in Power Automate but encountered "UPLOAD_RULE_NOT_CONFIGURED" error. What is this error meaning? Response {"response_status":{"status_code":4000,"mes
udf fields list is empty
Hi. I want to get a list of additional fields from the requester. But the list is empty. Help with the function code.
CVE-2025-66516 impact review for M365 Security Plus
What is CVE-2025-66516? CVE-2025-66516 affects tika-core.jar version 2.4.1, a library used for parsing various document formats. The vulnerability is an XML External Entity (XXE) injection flaw that occurs specifically during PDF document parsing. Attackers
CVE-2025-66516 impact review for M365 Manager Plus
What is CVE-2025-66516? CVE-2025-66516 affects tika-core.jar version 2.4.1, a library used for parsing various document formats. The vulnerability is an XML External Entity (XXE) injection flaw that occurs specifically during PDF document parsing. Attackers
CVE-2025-66516 impact review for Exchange Reporter Plus
What is CVE-2025-66516? CVE-2025-66516 affects tika-core.jar version 2.4.1, a library used for parsing various document formats. The vulnerability is an XML External Entity (XXE) injection flaw that occurs specifically during PDF document parsing. Attackers
OS Deployment Licensing – Removing Old Devices?
Hi there, We are currently testing the OS Deployment feature and have tried it on some old laptops. Now, we have run out of the default licenses (4/4). The old test laptops are no longer needed and have been decommissioned. However, when I try to free
endpoint central system tray icon
not showing and when show up i click and nothing happens
Microsoft Windows 2022 Servers Unexpectedly Upgrades to 2025
The issue appears to stem from KB5044284, an update released during October's Patch Tuesday. While this update is intended for Windows Server 2025, Microsoft's patch management systems have misclassified it, leading to it being treated as an OS upgrade
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Bulk Updating
I have 620 systems that I need to update multiple fields on. Is there a way to use a CSV file to bulk update existing records? I see the option to select a few systems and hit bulk update, but in my case, I have a value that is different for each system
Migration since SDP need to be split in to two separate consoles
Dear Team, Kindly help us with how to proceed this requirement with detailed steps. customer is splitting the licenses to two different entities. Below is the complete BOM for your reference. 1. ManageEngine ServiceDesk Plus Professional Edition - Cloud
Masterclass 2026: Get ready to level up your ServiceDesk Plus expertise
Hello everyone, We are back with the 2026 ServiceDesk Plus Masterclass, our free monthly learning lessons that help you get the most out of your instance. We have reimagined our masterclass series into a flexible on-demand format with new videos releasing
Masterclass 2026: Get ready to level up your ServiceDesk Plus Cloud expertise
Hello everyone, We are back with the 2026 ServiceDesk Plus Cloud Masterclass, our free monthly learning lessons that help you get the most out of your instance. We have reimagined our masterclass series into a flexible on-demand format with new videos
Department Roles based on jobtitle
Hi, Team, it would be nice to configure department roles based on job titles (just as you have on User Groups). This way, you wouldn't need to manage these roles whenever people change their organisational functions. On the other hand, it could be useful
Secure Password Field for Custom Modules
I would like to request the addition of a secure **Password-type field** to the Custom Modules section. In real-world scenarios, as the number of managed services increases, password management becomes increasingly complex. We need a secure and centralized
Notification of Reply to Closed Request when Technician is Unavailable
Hello, We are running SDP OnPrem, build 14970. We use Zia to assist with choosing whether requests are re-opened when a reply is received. This works well to prevent a "thank you" reply from re-opening requests, but often fails to re-open tickets reliably
IFrame for the portal.
Dear colleagues, good afternoon. We need your help setting up an iframe in ManageEngine ServiceDesk Plus. The organization has a portal for users of all kinds of information, the top management wants to make sure that ServiceDesk Plus opens the same way
How can I stop Endpoint DLP and Endpoint Intelligence?
Hello, I'm using ManageEngine in a small environment (max. 20 Windows clients) for software distribution. With each update, more and more monitoring services and programs are added that I don't need in my environment. Unfortunately, I can't find a way
Software Deployment "Skip" Option not working as expected
Hi, I'm testing software deployment options and I created a deployment policy that allows the user to Skip but forces the install after three days. It's being deployed to Users and Run As System Account for the software installation. First issue - On
deploying company backgrounds for microsoft teams.
Hi, im trying to deploy some backgrounds to all users in all PCs with endpoint central. i create a configuration the destination folder is this $userappdata\AppData\Roaming\Microsoft\Teams\Backgrounds\Uploads i think the path is correct, but this is not
Mouse Jigglers
Is there any way to detect Mouse Jiggler applications from MEEC? I would like to know that screens will lock when the auditor selects a random PC screen to test screen our unattended screen policy when we next get audited. Examples, Move Mouse, Mouse
Help Card does not show automatically
Am I doing something wrong? When a Help Card is set for a template, I would expect this to be in an open state automatically? Instead it seems like the user is expected to click on a Help button, located top-right and out of line of site for the user
Variables in Resolution Templates
So, looking up this topic, it looks like this has been something that's been "in the works" for YEARS Any ETA on when we'll have variables available in resolution templates the same way they work in reply templates? This doesn't seem like a big ask to have to wait so long for https://pitstop.manageengine.com/portal/community/topic/variables-in-reply-template https://pitstop.manageengine.com/portal/community/topic/variables-not-available-in-resolution-template
Enforcing a No-Deletion Policy in ManageEngine ServiceDesk
In ManageEngine ServiceDesk, is there a configuration or policy that allows us to disable or hide records (such as requests, assets, users, etc.) instead of permanently deleting them? Our goal is to implement a strict “no-deletion” policy similar to SAP,
Wordle Unlimited Endless Fun For Every Word Puzzle Fan
Introduction to Wordle Unlimited Game Wordle Unlimited is an engaging word puzzle game that challenges players to guess hidden words in a limited number of attempts. Unlike traditional word games, Wordle Unlimited offers endless gameplay, allowing players
Assign User to Site (without Department)
I am trying to give the users on my instance an association to a site, and while I know I can give users sites through departments, for my use case, most users can't really be said to belong to any definable department (and in most cases such a department
Bagaimana cara melakukan reschedule Sriwijaya Air
Untuk mengajukan Reschedule tiket Sriwijaya Air, hubungi customer service (CS) Sriwijaya Air melalui WhatsApp di nomor +62821-70-07-009 atau melalui fitur Obrolan (Chat with Bo) di situs web atau aplikasi Sriwijaya Air. Memberikan informasi detail pemesanan
Bagaimana cara melakukan reschedule AIR ASIA
Untuk mengajukan Reschedule tiket AIR ASIA, hubungi customer service (CS) AIR ASIA melalui WhatsApp di nomor +62813-77-77-024 atau melalui fitur Obrolan (Chat with Bo) di situs web atau aplikasi AIR ASIA MOVE. Memberikan informasi detail pemesanan seperti
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