Netflow config for Cisco C892FSP-K9 model
Dear team, Could you please advise, is Cisco router C892FSP-K9 supported by NetFlow Analyzer ? Cannot find how to configure this model Thank you
Tasks | Request for training video/guide showing technicians how to process an Incident that contains Tasks
Hello, I searched through the training content (videos, admin guide, etc.) present on the ManageEngine website and could not find a video, job aid/guide training technicians on how they should process an Incident ticket that contains Tasks, each task
Feature Request: Export or Report for Software License Keys
Hi, We have entered hundreds of Software Licenses (with license key details) into our Manage Engine and would like a way to export this information for backup and/or reporting purposes. We have managed to create a custom report which exports all of our licenses and includes everything we need, except for the "License Key" which is pretty much the most important field we are after! The report was built starting with a tabular report from the "Resource" module, then filtering where the Resource Type
Endpoint Central - Agent
If I remove a computer from the agent tab list, where can I locate it again? I can't seem to find it under Unmanaged Computers in AD unless I add the computer back.
Upcoming enhancements in Zia, Requests, Setup, Problems, Change in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Zia, Requests, Setup, Problems, Change in ServiceDesk Plus Cloud . Enhancements Zia Sentiment Analysis Zia predicts the emotional tone of requesters' conversations. Enable sentiment prediction
Masterclass 2024 - Episode 10: "Ask Me Anything" session with ServiceDesk Plus Cloud product experts [Nov 20]
Greetings from ManageEngine! We are excited to announce that the registrations are now open for the finale of the ServiceDesk Plus Cloud Masterclass 2024! Learn how to utilize the latest features and enhancements and connect with our product experts in
Key Manager Plus 7000 is now Available!
Hi All, We are happy to announce the release of Key Manager Plus 7.0 (Build 7000). We'd like to take this opportunity to thank all our customers and users for their feedback and continued support. Key Manager Plus 7000 (Major) (Nov 2024) New Feature emSign
Upgrade W11 Enterprise 23H2 to 24H2.
Hi; I'm trying to upgrade a computer from W11 23H2 to 24H2. And everytime I upload the ISO file, always say: - The expected Edition is Enterprise, but it isn't found in the uploaded ISO file or, - Error 50003 I tried this: - Upgrade to Windows 11 version
Bulk Rename Workstations
Is it possible to bulk rename computers in Endpoint Central?
Microsoft Windows 2022 Servers Unexpectedly Upgrades to 2025
The issue appears to stem from KB5044284, an update released during October's Patch Tuesday. While this update is intended for Windows Server 2025, Microsoft's patch management systems have misclassified it, leading to it being treated as an OS upgrade
ServiceDesk Plus Cloud - Operational level agreement - (OLA)
Hello Support, To ask you on this post, is the release of OLA's on the ServiceDesk Plus Cloud roadmap? Do you have any estimated release date for OLA's functionality for ServiceDesk Plus Cloud? Regards, Rafael Vega
Change how replying works - Include last the last response.
When replying from the Service Desk portal it would be nice to have what you are replying to below the reply as a reference or if some else needs to be included in the discussion. If we work completely via email you can see the email chain but if we do
Resolution not counted as first response
I've scoured the forums for an answer specifically addressing this issue but have been unable to find one. It does not seem like a resolution is counted as a first response in OSD+. The scenario: a call comes into the support desk and a ticket is created for the issue. The issue is resolved during the initial call and a technician puts resolution notes into the ticket and it resolved soon after creating it. There was no communication or "response" necessary as the issue was immediately resolved.
Ad Hoc Asset Report for User Offboarding, etc. w/ prompt for user name
Hello - We would like our service desk to be able to run a report to give to a manager or HR when an employee is offboarding. The report should simply show all assets assigned to the user but needs to prompt for user name when run. This seems simple but
Report of users who are in the local Administrator group
How do I get a list of all users who are in the local admin group on their desktop?
Blocking request closure
Hi, Is it possible to block the closing of a request if someone other than the assigned technician is doing it? I looked for such an option in User & Permission Roles, but unfortunately I don't see there the possibility to set something like that. T
Building Certificate chain error
it errors out when I try to import the SSL certificate into the program
Manage Engine GUI not responding
Hello Team, Since we upgraded the licence , we 're not more able to access the GUI of Manage Engine SDP MSP. Here you have the error message Kindly assist us , Thanks
mail server settings for Microsoft Graph
Hi, When I try and update the mail settings for Microsoft graph I get the error: invalid value specified for the parameter incomingewsurl Can anyone help with this? Currently running on linux Version 14720
Patch Tuesday Updates: November 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2024-11 Security Monthly Quality Rollup for Windows Server 2008 for x64-based Systems (KB5046661) (ESU) (CVE-2024-43451) (CVE-2024-49019)
Patch Tuesday Updates: November 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2024-11 Security Monthly Quality Rollup for Windows Server 2008 for x64-based Systems (KB5046661) (ESU) (CVE-2024-43451) (CVE-2024-49019)
Patch Tuesday Updates: November 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2024-11 Security Monthly Quality Rollup for Windows Server 2008 for x64-based Systems (KB5046661) (ESU) (CVE-2024-43451) (CVE-2024-49019)
Looking for help with a query report
Hello, I need a custom report that lists all my workstations with the status "in store", along with the specific date it was last changed to "in store" and the person who made the change. I wonder if I can get help here? Thanks.
Deluge Scripting Basic Use Case
Hello, I'm new to deluge scripting and I just need a bit of a foundation to start. I've created a really basic script for testing purposes: // Check if the subject is 'Test' if(requestObj.get("subject") == "Test") { // Update the subject to 'Updated'
Alert group members by e-mail when a new request is added to the group - Configured Specific to just one group
Is there a way to setup an email to a specific groups members when a request is added to their group? I only see for all support groups and we don't want email to go to all support groups when a new ticket is assigned to a group, we want to configure
Integration ServiceDesk Plus Cloud with Microsoft Power BI
Has anyone successfully been able to integrate SDP Cloud with Power BI? If so could you give me some direction please. Is there any plans in the pipeline to have this integration developed?
Set FCR = true automatically
Hi, we want to create a custom template that allows technicians to quickly record a ticket for advice given to walk in customers. Ideally we would like the ticket to auto close and mark the ticket as FCR met. Is there any way to do this?
Seeking Recommendations: Best Free Tools for Managing Duplicate Content in Ecommerce Websites
Hello, fellow members! I'm currently working on optimizing an e-commerce website, specifically conducting an e-commerce SEO audit. One of the challenges I've encountered is identifying and fixing duplicate content. I believe many of you have faced similar
Zero touch deployment for Mac
Hi, With Covid-19 and the reality of teleworking, I try to automate as much intervention as possible in our onboarding process. My Macs are purchased through Apple's DEP program and I have currently set up the link with ManageEngine. Currently I am able
Reply Template Capacity
Hi When I try to add a reply template I'm getting the error message: Maximum number of entries reached for Reply Template. I've deleted a couple of old ones but I'm still getting the same error?
Champ non renseigné : Site, Groupe
Bonjour à tous, Nous souhaiterions avoir votre aide s'il vous plaît? en fait, quand une demande arrive de notre côté, le technicien est renseigné par défaut. Mais lorsque le champ Site est renseigné la liste déroulante du champ Groupe est vide. Comme
Best Process to Convert OST to PST File Format
Sometimes user faces OST file corruption-related issues, reason that users are unable to access and read OST file databases in Outlook. In this situation, users search for a smart solution that helps to convert OST file into PST format. Multiple OST to
Most Recommended Lotus Notes to Outlook Converter Solution
MailsDaddy Lotus Notes to Outlook Converter is a premier and reliable tool designed to facilitate the conversion of Lotus Notes to Outlook PST format. This exceptional software allows users to effortlessly export single or multiple Lotus Notes files into
How to Upload Lotus Notes to Exchange Server
If you are looking for a solution to migrate Lotus Notes to Exchange Server, use MailsDaddy Lotus Notes to Exchange Server Migration Tool. Using this professional solution users can easily transfer single or multiple Notes NSF files into one or more Exchange
Verified Method to Upload PST to Office 365
Users should opt for a professional solution MailsDaddy PST to Office 365 Migration Tool. This reliable software maintains high data integrity throughout the process. Here users can add single or multiple PST files and export them into one or different
AD360 rolls out build 4406 with new enhancements.
Hello everybody! We are glad to announce the release of the latest version of AD360—build 4406. Enhancements: You can now register for security advisory notifications from the Security Hardening section to ensure timely updates about recently released
Create New request using Python Script fails
Hi Team, I wanted to create a new request ticket using python script, to automatically create tickets in daily basis. I have gone through the below API reference page, https://ui.servicedeskplus.com/APIDocs3/index.html#introduction Can the someone try
import AD users that are existing contacts
When I try to import a new Active Directory user, the import wizard says the user I'm trying to import is an "Overwritten Record" When I search the global support reps I do not find the imported user. I do see the user under contacts, and they are able
Send a notification (e-mail) to the previous technician, when the technician is changing?
Hello What script or notification action can I use to inform the previous technician, when the request is forwarded to another technician. I started with a nuew custom trigger with these conditions: Now I need help with the script oder notification action
Some new mail IDs got not processed to new requests.
Hi, We observed in our On-Prem Instance an unexpected effect: E-Mails from some "new mail IDs" aren't processed to new requests. Mails from other "new Mail IDs" were processes successfull. Message in log for the faulty cases: "Email is received from a
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