Copy Password to Clipboard Not Working
We are on the latest version for Password Manager. We have always been able to click on a Password and Copy to clipboard and then paste it. However, recently, this does not always work. There appears to be a delay and the copy does not take, causing employees
PowerShell Password Reset Listener Broken 12300
As of the 12300 update the custom password reset listener for PowerShell does not trigger. How do we troubleshoot and resolve this issue? The resets are categorized as "Agentless" and "Post-reset".
Password is not in sync
I am using PAM for quite some time now and one of the user has a secondary account which is configured under Domain Controller. It use to work before. Since recently the same account isnt working and it is failing to sync the password even though we are
Howto increase FPS in RDP session?
Hi! Is there a way to increase frame-rate in RDP session? Or, in other way - what is dependency of FPS for RDP sessions?
Agent install key via API
I'm unable to get the agent to install when using an install key generated with the API. Using postman I constructed the rest call and got a response with the install key. I then copy/pasted it into the windows machine where the agent was unzipped. Ran:
SAML Post Migration
I recently migrated my PMP server to a new device. My SAML service provider details have all the information for the old server hostname. How do I update that so I can get SAML working on the new server host?
Password Manager Pro new build 12220
Hi, Password Manager Pro 12220 has been released and is now available for download. This release comes with a few enhancements, bug fixes and a security fix. For more details, please see our Release Notes of this upgrade pack (build 12220). How to Upgrade
PAM Failure
In case ManageEngine PAM fails please explain how are we going to do admin login into our servers.
End of Support for User Access Token Method & User Authentication-based Microsoft Azure Password Reset in Password Manager Pro
Hello Everyone, This is to inform you that we will not be supporting the User Access Token method to import/sync/authenticate users from Azure AD in Password Manager Pro after Microsoft deprecates its API services. Thereafter, only the App-Only Access
Previous Patch not applied properly, hence contact support team
I cant seem to get our services to start, I even re-installed the app but it seeems like its stuck some where. [10:25:30:366]|[03-16-2023]|[com.adventnet.mfw.ServerFailureException]|[INFO]|[19]: Error Code : 10005| [10:25:30:366]|[03-16-2023]|[com.adventnet.mfw.ServerFailureException]|[INFO]|[19]:
How do you re-link a Database to a new install
When trying to do the latest update for PMP our instance hosed and we ended up needing to re-install the entire app. When trying to change the DB back to the SQL one we get this message. That would be the case, but we cant get around this.
PFX Certificate
Hello, We recently purchased the PMP application, however I'm having a problem converting our PFX certificate into something PMP will use. I've converted it to a PEM, and then broke both files apart into a .cer and .key but I am unable now to start PMP (I've since reverted back and its back up). Is is possible to use a PFX certificate with PMP, and if so, how? Thanks, Mark Wagner FHLBC
Microsoft Windows Server 2022
Is Password Manager Pro supported on Windows Server 2022 ?
Is it possible to schedule an encrypted export of all passwords?
While I see that each individual Resource Group can be scheduled to exported to an encrypted file, I dont see a way to export all of them to a single or even multiple file(s). With over 200 Resource Groups in one instance of PMP this presents a challenge.
Password reset fails - Agent not installed in.
Hiya, I have configured a group to auto reset passwords however when the schedule runs it fails with the following error: FAILED Trying to use Agent Mode: 1. Agent not installed in. There is no where in the configuration where I enable using the agent.
Access Control Broken
I have been struggling to reconfigure our PMP software for users that belong to groups and assign access control to these groups, but nothing ever saves. How do I save the settings in this product? It shouldn't be this difficult when I click "Save & Activate"
PMP wont Start
Hi Password manager Pro failes to start. I have attached the logs. Kind rgards
Captcha not visible ---- no image
https://pitstop.manageengine.com/portal/en/community/topic/captcha-generation similiar to this issue but not really. Is there anything in the browser setting that can prevent the captcha from appearing?
Unable to remove user from group
Hi, I have a user group in Password Manager Pro from there I would like to remove single account, but when I try to do so options is greyed out and tooltip appears 'User is required to approve the access control of the resources.'. 1) How do I find where/which
PasswordManager Pro installed as Free Edition, is notswitching to Enterprise one
Hello, Last December we bought an Enterprise AMS maintenance License for a Free Edition instance that is becoming now used and it is no more test only. When I isntalled the license, the PMP website said it has been uploaded successfully, but the Edition
Password Manager Pro update
Hello, Got this message in PMP "upgrade to build 12124 immediately. " I am unable to find this update on your website. Thank you, Frank Kirk
PMP Password Reset on AS/400
Is this still supported? I am testing the product with our iSeries platform. The functionality to connect to the AS/400 seems to work fine because it uses telnet. However, when attempting remote password reset it seems to be attempting to use ssh and
new admin had problem with ManageEngine_PasswordManager_Pro_11300_11301_to_12000.ppm
We have password maanger pro installed on a centos 7 vm. I have never worked with it before, but personnel changeover meant that I received an email from my boss describing CVE-2022-47523 and that I needed to upgrade to latest version. I found that we
OAuth 2.0
I upgraded to version 12.2 (12211) to utilize SMTP OAuth 2.0. Is there documentation in regard to configuring OAuth within PMP? I used the documentation for ServiceDesk Plus as a guideline and I believe I have it configured properly but I don't see a
Can we remove Patch folder?
Hi, Patch folder takes up 5GB out of 6.45GB of total PMP folder size. It has version history since version 6.something, is it safe to remove at least part of it?
How to see which version of PMP is running on server
Hi I can see that 32 bit version of PMP will end soon. Now I'm not surte wich version of PMP that is running on my 64 bit windows server. How to detertmine the version 32bit or 64bit.
ManageEngine security advisory—Important security fix released for ManageEngine Password Manager Pro
Hi there, This security advisory is to let you know that a high severity vulnerability was detected in ManageEngine Password Manager Pro. What is the issue? An SQL Injection vulnerability(CVE-2022-47523) was discovered in Password Manager Pro. We have
password access audit
how do i produce a list of which credentials a particular user has accessed over a given period of time. none of the existing reports seem to give me this functionality unless i'm missing something obvious
White Screen After Log In
Hi, some of my users have been getting a white screen after the log in. I've checked in the user manager and the users that have this error are not showing in the users tab, but, if i try to manually re-register them it says the user already exists. Someone
SSL certificate
Is it possible to use our own certificate for SSL?
Configuring HA with MSSQL
Hi, I am trying to configure HA in my new PMP environment. PMP works find as a standalone. Below is what I am done and where I am stuck. - Install PMP in secondary mode on a second server - Generate and install SSL certificate on secondary server - Configure
VNC Configuration
Hi, How do I configure VNC in PMP? when I try to login in resource the window close. In the resource I have a VNC Server installed with settings VNC Password, but i can't established the connection. what configuration I have to apply in PMP and resource?
Migrating PMP to new server
Hi, I am currently running PMP with SQL Express as its backend database. I will be decommissioning the current server soon and want to migrate to an upgraded Windows server using SQL 2016 (not express) as the backend database. I will also be implementing
change directory recorded_files and rec
Hi, How do I change directory recorded_files and rec to another location, for example in storage nas thanks for your help
How do I disable the option to transfer files via ssh?
Hi, How do I disable the option to transfer files via ssh? Thanks
Delete Multi User
Does anyone know of a way to filter multi users, in my case <40, and delete them from Password Manager Pro all at once? PMP only allows me to check.
Inactive user on "resources report" - how to delete him from the list?
Good Afternoon, I generated resources report and I can see that in all passwords one user have read permission but that user was blocked and he shouldn't be there. I checked user access snapshot and teoretitcly user have that access but when I tried to
Disable SAML from linux console
Good day. How can I disable SAML logging by editing configuration files and restore standard local logging to Password Manager Pro. I have to do this because I cannot access the instance, because I have the wrong "" Access URL "" "address and logging
Update for 12124 Failing
I have tried launching this update 4 times today and it keeps bombing out. It runs to 10% stops, then errors. I have had to restore from a backup to get it working again so I am working I'm just not sure what is wrong. I did notice it said that it was
How to assign to Security Advisory notification email for Password Manager Pro?
How to assign to Security Advisory notification email for Password Manager Pro? Thank you Gerhard
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