Launcher
1. We are planing on making a switch from Intune to ManageEngine. One tool i had with Intune MDM was microsoft launcher to have only apps i desired display on the phone. Does Manage Engine have launcher app or an app that is compatible with Manage Engine?
Force Update App with New Keystore on MobileEngine MDM without Losing Offline Data
Hello MobileEngine Support, We need assistance with updating an app on devices enrolled in MobileEngine MDM. Due to a lost keystore, we can no longer sign the app with the original certificate, which prevents us from updating the app directly. Here are
Important: Deprecation of FCM Legacy API for On-Premise Users
Hello everyone, Google is deprecating the legacy Firebase Cloud Messaging (FCM) APIs (HTTP and XMPP), and they’ll be fully shut down on October 31, 2024. If your Mobile Device Manager Plus / Mobile Device Manager Plus MSP is running on versions between
How do I disable to security warning for "Secure Gateway Server Settings"
Hi, I am running a local instance of MDMP Plus, and publishing it to the Internet via a local reverse proxy. I've copied across the config from within the MDM Plus NGNIX config from "Secure Gateway Server", so has the same limits/protections. I'm using
How to Search Devices by IMEI in Mobile Device Manager Plus API
I’m currently working with the [Your MDM Solution] API and trying to find a way to search for devices using their IMEI numbers. Understanding API Structure: I’ve been exploring the available endpoints, but I am unsure if there’s a specific endpoint for
MDMPlus : Switch from trial to free
Hi, I just downloaded the free edition of ManageEngine Mobile Device Manager Plus and it works great. Even if I downloaded from the free version link, it says I'm using a 30 days trial version and I don't see any choice to switch from trial to free version
Approved to use Samsung Knox services. Where to go from here?
Hi all, I'm a complete new-beginner in this field. My goal in this project is to learn how to manage mobile devices. What I have done so far: - Did a lot of reading on Knox KPE. From what I understand this service is now free? - Created an account in
How to add multiple certificates into a MDM group
Hello, We have multiple locations and our goal is to automatically connect company phones to the Wi-Fi via MDM. The connection is established using a valid certificate, which is included in the profile of the respective MDM group. However, we've encountered
Activate KPE
Where do I activate my KPE license? I got the license from Knox and they say to activate it through my EMM. In ME MDM I created a new OEMConfig Profile and entered it in the Knox license space. I installed the KSP app on all the managed devices, built
Android: Your administrator has not given you access to this item
This started on newly enrolled Android devices, did not seem to matter enrolled via Knox or QR code Some would resolve within an hour, another days later not resolved Now it has started affecting a device that has been enrolled for weeks and we can't
Android devices unable to connect to production WiFi
We have had an issue with Android devices trying to connect to our production WiFi all over the city. We setup 2 profiles; one for iPhones and one for Androids. We have setup the certificate for both. The certificate allows the device to connect to the
Apple Wallet with Managed IDs
We have a fair number of managed devices, all enrolled through QR codes, initiated by ME MDM. The users are all Apple Business Managed IDs. We have been using this successfully for a few years now. I have been requested to allow Corporate electronic bank
ManageEngine MDM on Windows Snap Dragon devices
I want to verify that I can manage a new Windows Surface Pro with a SnapDragon processor. Support seems to be unable to say yes or no. They just keep saying, Windows 10.0 or higher. But with this being a new architecture and so many incompatible software
Conditional Exchange Access(onPremise). Sync doesn't work due to users DisplayName on Cyrillic alphabet
Hello All, We have changed an attribute DisplayName in Active Directory and Exchange Server for the users from Latin to Cyrillic and now the synchronisation of the device details doesn't work with Exchange server. In the log file I found out an error
Enrolled devices in Apple business manager can easily just remove themself from organization during factory reset
I thought I had everything done correctly but I cannot seem to activation lock our corporate ios devices. They are registered in apple business manager. During a factory reset they correctly come up to the Remote Management page but under the "enroll
Shared devices with Mobile Device Manager Plus
Hello all, I have the Mobile Device Management Plus web version and I am stuck on how to setup shared devices. Here is what I have done so far. I have all my devices add already and monitored. Under App Repository I have added ME Shared Devices for Android.
Roll back to a previous app version - Android
Hi guys, Does anybody knows if and how it is possible to roll back/downgrade an app via MDM? Even better if that can de done to a single device? That would be an app available via Google Play Store... We are facing some issues with a specific app, coincidently
iOS Wi-Fi Issue When Pushing Profiles
Hello, After upgrading iOS devices to a new profile version, it will automatically disconnect them from the Wi-Fi network (it doesn't forget the network, it's still saved but it still required users to go into Settings to connect back to the network).
Passcode rule is not enforced in Kiosk mode
Hello everyone I have a Galaxy Xcover 7 that is registered in Kiosk mode with several apps. A password directive has been created with a pattern and that the screen is switched off after 30 seconds. Now when I unlock the smartphone it is directly in kiosk
Forrester - ManageEngine Webinar on Endpoint Security Strategies
Hello everyone, Sophisticated cyberattacks are on the rise, and organizations face daily threats that could lead to data breaches or operational disruptions. Strengthening your endpoint security strategy is no longer optional—it's essential! Organizations
Mobile Device Manager Plus - Free training
Join us on July 16 to 30, 2024, every Tuesday at 6:30 GMT and 11:30 EST for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Here's what we'll cover each week: Week 1: Device Onboarding and
Problem switching from trial to free license
Hello, I have only 1 device, well below the 25 devices limit. The trial period is over, and I'm presented with the screen to migrate the only device I have to free edition, which I selected, register, and confirm yes, and ... nothing. The web interface
URL or Application allow for a custom time period
Hi Team, Is it possilbe to allow URL, Appliations for a specfiq group of users or devices for a custome time period? As a example: https://www.google.com/, https://www.manageengine.com URL will be allow for specifiq users or devices after 6:PM to next
MDM Client App Stopping after Remote Restart on Android 12
We have a very important client testing our generic AOSP Android 12 tablets and we are seeing an issue where after a remote reboot there is tablet generated message that pops up saying that "ManageEngine MDM keeps stopping". I am attaching a snippet of
Custom Settings acces in Kiosk mode not working using API
Hello, according to this article I've added the new intent on back button pressed action for android app. But nothing happend when I'm on single application Kiosk mode when I press back button. My application is .net MAUI application and for android platform
Significant security updates for MDMP email notifications
Hello everyone! This post is to inform you about an upcoming improvement to our email communication system, designed to enhance security and deliverability. The change: Currently, emails from Mobile Device Manager Plus may originate from a generic ".com"
How to access a Private PlayStore app hosted by another organization?
Samsung SDS has given us access to an application that they host in their Private Play Store. They have allowed our organization to have access via their Google Developer account settings but, I don't see a method for accessing/adding this to my App Repository
App Catalog never loads
Hello, App Catalog never loads on my devices. It just stays in loading apps screen...any idea? Thanks!
When executing an application for example Google that MDM executes an application necessarily the one that I decide.
I would like that if I run an application X, this application runs in the background my application Y, for example I have google and I have my global protect then when I enter google I want to send it to call automatically, but I did not find a way to
New app request from ME MDM app
Is there a way for my users to request a new app from their devices? Usualy users send me e-mails with new app requests, it would be easier to request the new app from the ME MDM agent app. Thanks
Knox OEM Config for ManageEngine MDM
We are using ManageEngine for our MDM and are trying to deploy a Knox OEM Config profile, spcifically Call and SMS Control. We are having ongoing issues with the profile not working as expected. Do we have any experts out there who could help or have
Is there any way to have the MDM turn off or disable Wi-Fi on iPads?
These iPads are corporate owned and have an active cellular connection so we would like to just turn off the Wi-Fi on them to make them a bit more secure. If we can do this, we would like to ensure that users can't just turn the Wi-Fi back on again. Any
Pwa Installation
Hi My question is for the PWA App in Manage Engine How do I install a PWA automatically and not manually? I have already manually installed an app this way and by the way it is not considered as an app by the list of a smartphone content Doing it this
Change device username after enrollment
Hi All, I'm an new user. I've a question about the username after enrolled devices. All enrolled devices thought user A, and we need delete user A then change to User B. Anything will happen for this action? Or any procedure should I do before delete
Mobile Device Manager Plus - Free training series!
Join us on March 12 to 26, 2024, every Tuesday at 6:30 GMT and 11:30 EST for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Here's what we'll cover each week: Week 1: Device Onboarding and
Enrollment Faild
Hi, the server was installed from scratch. We try to add a smartphone and get an error that you can see in the picture. What could be the problem? Thanks
What is the current version and where are the Service Packs
Hi, I’m still new to this, so not sure if it’s me. I downloaded MDM Plus to run on-prem and its version 11.1.2401.3. When I look on the support pages, ass the service pack versions are for version 10.x. ‘Any idea when Service Packs for version 11.x will
Patch-Folder
Hello, the Content of the Patch-Folder is getting out of hand. It takes more then 25gb on our system. Is there any way to clean up old patches?
Android Profile - Missing "Sync Mails From" Option
We seem to be missing the "Sync Mails From" option in Android profile configuration for Exchange ActiveSync, shown near the bottom of the table here: https://www.manageengine.com/mobile-device-management/help/profile_management/android/mdm_android_exchange_activesync.html
Delay in Seeing Apps in Newly Enrolled iPhones
It used to be when we would setup a new iPhone for a user the default apps for our company (about 19) would get "pushed" to the phone right after it is put into the profile group. But for the last few weeks, there is a significant delay before the default
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