Security Recommendations for Mobile Device Manager Plus on-premises and Cloud!
With the growing number of cyberattacks on enterprises, we would like to share a few security recommendations that can help enhance the security of the corporate data that is accessed from the web console of both Mobile Device Manager Plus on-premises and cloud editions. For Mobile Device Manager Plus on-premises users, the first step to secure access to the server is to disable the default admin account provided when downloading the product. We recommend either creating a new administrator and
Manage Bluetooth
Hello, those bluetooth actions are allowed in the profile settings: And system settings are blocked. I think it's by this rule: So if I want to activate bluetooth on the android phone, it says, that security policy prevents use of bluetooth. Any idea why? Thank you regards
Rest API staged chromeos device actions
1. Is it possible to list staged chromeos devices via the rest api? The devices api does not seem to return information for enrolled devices which have not had the assign user action performed. 2. Is it possible to assign user to a staged chromebook device via the rest api? The device/actions endpoint can possibly do so but there is little documentation on how to use the actions.
Sophos to ME MDM
Hi, Is there any guides/tips/recommendations when migrating from Sophos (or any other) MDM solution to ME??? Thanks
MDM Plus - Passcode/Factory Reset Issues
Hi, We use Mobile Device Manager Plus cloud to manage a number of Samsung Android devices. We have a number of devices where the user has forgotten the passcode and we are unable to communicate with the device via the MDM. When a passcode reset or clear is submitted, it just fails to complete. The device is connected to the internet as the user continues to receive emails notification and news prompts. We have tried to factory reset the devices but this is blocked by the MDM settings. In addition,
Mobile Device Manager Plus- Free Training
Join us on 7th, 14th and 21st July 2020 at 6:30 AM GMT or 11:30 AM EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on July 7: Device Onboarding and Provisioning: Enrollment methods to manage BYOD and corporate devices Applying corporate configurations like VPN, e-mail and Wi-Fi to devices Containerizing corporate data on personally-owned devices Monitoring devices accessing organization's corporate
Supported Device - Zebra
Our native product from Poland - FAMOC has dedicated support for ZEBRA devices. This competitor uses this competitive advantage wherever possible. Is ManageEngine planning to extend support for these devices? This is a large piece of the market that is currently unavailable to us. Just take a look :/ https://www.youtube.com/watch?v=XF7nQC31nPM
Repeated prompt to change passcode
Rolling out a few iPads with iOS v12. With only a few devices I am using the free tier of MDM. One profile is assigned to all devices. Within this profile the passcode settings are liberal. Min length 4 Special characters NONE Max idle time before auto-lock 5min Max time to unlock without passcode 5min Max failed attempts 9 Max passcode age 365 Number passcodes maintained in history 50 Users are prompted every week or so "Passcode Requirement You must set an iPad unlock passcode within 59 minutes."
Turn on Location device remotely
Hello, Is there anyway to turn on location services remotely? I do not have the devices in front of me to do so. I set up the devices and rolled apps (including the ME MDM app) using VPP. Is there a way to control this from the server, without having to touch the device again?
This app version already exists in the App Repository! Upload a higher version and retry.
Why can't I update from version 2.95 to 2.96? I have followed the document https://www.manageengine.com/mobile-device-management/help/app_management/mdm_creating_app_repository.html#updating_android_enterprise_apps It is recommeded the app size doesn't excedd 1.5 GB. Further, MDM also recommends to upload only signed APK and also, ensure the existing APK and the updated version of the APK have the same signature but different version code and version name. I have changed the version code and version
Mobile Device Manager Plus- Free Training
Join us on 26th May, 2nd and 9th June 2020 at 6:30 GMT or 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on May 26: Device Onboarding and Provisioning: Enrollment methods to manage BYOD and corporate devices Applying corporate configurations like VPN, e-mail and Wi-Fi to devices Containerizing corporate data on personally-owned devices Monitoring devices accessing organization's corporate
MDM Self Enrollment
It would be a good option to have the ability to create custom URLs for separate custom groups for Self Enrollment. If we have multiple groups and want to make apps available to one group that aren't available to the others, it would be very handy to be able to send out a URL and their device would automatically enrolled in the correct group. We have multiple departments that would like to make certain apps available to their teams but we currently need to know who the device belongs to and what
Fix for Security Issue in Mobile Device Manager Plus
Mobile Device Manager Plus has fixed an arbitrary file upload vulnerability. This vulnerability could otherwise have allowed a malicious user to upload any file without proper validation in the Windows app dependency file upload functionality. To exploit this vulnerability, the user must authenticate themselves by logging in to the Mobile Device Manager Plus console; they also need permissions to add apps to the App Repository. These two prerequisites reduce the chance of someone exploiting this
Mobile Device Manager Plus- Free Training
Join us on 14th, 21st and 28th April 2020 at 6:30 GMT or 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on April 14: Device Onboarding and Provisioning: Enrollment methods to manage BYOD and corporate devices Applying corporate configurations like VPN, e-mail and Wi-Fi to devices Containerizing corporate data on personally-owned devices Monitoring devices accessing organization's corporate
Where do download from content management go?
Hi, I have sent documents through content management to managed devices. I open the ME MDM app and can see them in content catalog. However, when I download them through Content Catalog, I can't find them on the device. They don't got to My Files or to One drive or Drive, depending on what file storage has been loaded to the machine. They are all Samsung Galaxy Tab A's. Help! Where did the files go?
Puplic FQND
How can i change the Puplic FQDN from the MDM-Server. There ist my IP in it
Remote Access Plus for remote work
Due to the recent outbreak of COVID-19, most global enterprises are adopting work from home policies. Organizations may extend their remote work operations well into the future to keep their employees safe. This is the new normal for IT administrators, who now have to work around the clock to monitor all of their enterprise’s endpoints remotely. The go-to solution for IT technicians is ManageEngine Remote Access Plus, which can help you adapt to remote work culture. Benefits of having this remote
MDM icon rebranding
I Somehow found a setting to rebrand the MDM app on our tablets. I changed the icon to our logo and changed the name to YB MDM. It changed on one tablet but none of the others. It looks really great and professional. Anybody know where that setting is as I now cant find it again... whoops. I want to check if there is a setting I missed and that's why it only upgraded one tablet. This program is fabulous but I am on a steep learning curve.
Enrolling corporate-owned shared devices (COSU) without forced user assignment
Hi, I'm currently testing ManageEngine MDM Plus and love what I see so far. My environment consists of Corporate-Owned Single Use ("COSU") tablets, where users who interact with these devices do not require any accounts or logins to take place at the OS-level. The devices are locked down to a single application with kiosk-mode enabled. When enrolling devices into MEMDM, I am forced to assign the tablets to a user (in this case, me). This process makes me feel a bit uneasy since I am not sure what
camera access
Regarding the MDM solution, is there a way to hide the camera access but at the same time allowing the camera functionality to other app? I know is a peculiar issue, but this the scenario (for a iPhone with iOS 13.x) : The company X, for security reasons, does not allow phones on work area, but it will allow one app which keeps track of production issues, this app may take photos of certain processes. So Im looking for a way to hide/block the default camera app but at the same time allow the production
How to remove certificates
Hello, I have been trying for the last few days to get openssl working with untangle firewall openssl vpn server. Initially i uploaded some certs but i believe i had to upload all three certs: client, key and ca cert. So i was looking to upload a pk12 cert but i am now getting an error saying cert already exist. How do i delete the certs i have already uploaded and also is there a document on how we should setup openssl vpn? We are looking to deploy this to 500+ devices and now trying to get this
per-app vpn using OpenVPN
Hello, Will there be a solution to use per-app vpn using the openVPN app or even using just IPSEC or L2TP? Thanks
Fix for Security Issue in Mobile Device Manager Plus
Mobile Device Manager Plus has fixed an arbitrary file upload vulnerability which would have otherwise allowed users with malicious intent to upload any file without validation using the log upload functionality. The security fix is available in build #92684 and above. You can download the latest build from here. For any queries or assistance, please reach to our support team at mdm-support@manageengine.com. Follow #mdm-security for all security related updates in Mobile Device Manager Plus
Fix for Ghostcat Vulnerability (CVE 2020-1938) in Mobile Device Manager Plus
Mobile Device Manager Plus has released a security fix for the recently detected Ghostcat Vulnerability (CVE 2020-1938) which is a file read/inclusion vulnerability detected by Chaitin Tech. This vulnerability can be remotely exploited if the port 8009 is publicly exposed allowing users to read or include files in the webapp directories of Apache Tomcat. The security fix is released in build #92762 and you can download the latest build from here. Follow #security-updates for all security related
How to remove MDM app from android device
Hi everyone, Our On-Premise MDM server was affected by an issue of the OS and all our data was lost, we have in there like 200 android devices enrolled at that moment and now we can't remove to start all over the process again for enrollment, we configure the MDM server again so we can do a fresh start but we can't enroll the existing devices to the new MDM server. Any ideas on how to remove the MDM android app so we can configure it again? Thanks
Is a Zebra TC25 generally a "slow" device?
We are running 4 x Zebra TC 25's under MDM. The users are complaining that the devices are slow and laggy when using apps. Are there any settings that I might be controlling via MDM that maybe causing this, or does anyone else find Zebra devices slow?
Mobile Device Management into Service desk plus
Hi, I am using Central Desktop to setup MDM and it is working fine, Now i want to recieve custom tickets in my Service Desk plus. Like if a phone or mobile device has been off for some time. is this possible? Or can i make a cutstom "audit" and send those as tickets to my service desk ? Thanks in advance, Yorick
Can remember how to remove this thing....
I no longer want the MDM app on my devices, and I already deleted the server. How can i get rid of the app on the iPhones?
Enrolled Android device stuck in Staged
Hello, I've enrolled MDM to a mobile device with EMM Token. I can see the device in the Staged position and after assigned a user to the device it stays in the Staged position. Under 'Action' column there is 'Reassign User' option but doesn't help. I cannot remove the device as it says 'Only devices in stock or in maintenance can be removed!' Can someone help how can I assign a user or how can I remove the device? Many thanks Attila
Mobile Device Manager Plus- Free Training
Join us on 3rd, 10th and 17th March 2020 at 6:30 GMT or 11:30 EST for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on March 03: Device Onboarding and Provisioning: Enrollment methods to manage BYOD and corporate devices Applying corporate configurations like VPN, e-mail and Wi-Fi to devices Containerizing corporate data on personally-owned devices Monitoring devices accessing organization's corporate
Iphone 8 not installing Apps
iPhone 8 Not installing apps. – I tried configuring 2 iPhone 8's, the first one has installed everything okay ect, the 2nd one, doesn’t want to install anything, I have tried re configuring it, re assigning it and everything that can be done. I tried another one from stock again and its doing the same thing.
Asset Tagging not displaying correctly on iPhone 8
we have recently started to push ME MDM out onto iphone 8's the Asset tagging we have set through the profile displays fine on our current ipads and iphones but is not displaying correctly on the iphone 8, has anyone else experienced this? Incorrect Positioning
Mobile Device Manager Plus- Free Training
Join us on 23rd, 30th January and 6th February 2020 at 6:30 GMT or 11:30 EST for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on January 23: Device Onboarding and Provisioning: Enrollment methods to manage BYOD and corporate devices Applying corporate configurations like VPN, e-mail and Wi-Fi to devices Containerizing corporate data on personally-owned devices Monitoring devices accessing organization's
Can't setup VPN server name with port like hostname:8443
Hi Team, when I try to configure the VPN profile for Palo Alto VPN, the web GUI does not let me put the servername with the port like "vpn.ovel.ru:8443" It does accept the server name without port though, but this will not be a working solution. The Palo Alto VPN client (GlobalProtect) can accept the port ( i can configure it manually). The web gui also doesn't accept any specific app name (on the bottom of the page). Please fix it if possible. Thank you!
"container" for BYOD email access
Hello, I'm trying to setup email access for BYOD devices, and I would like to make sure this email can be removed from the device doing a corporate wipe. I don't know if MDM offers a "container" for corporate email that I can be sure that when I do a corporate wipe the email is gone? The problem with just doing exchange active sync is the user could just copy the email account settings into a different account on the phone and then the corporate wipe feature will not remove that information. I
The kiosk mode is compatible with the remote control
when I enable kiosk mode it doesn't let me take the remote computer, the label to press accept on the device is removed
Work Mode not applied in android devices
When i install MDM APK in an android devices, then enroll it in MDM server. Work mode not applied and users still used devices freely profiles and groups not applied on them i want to know how work mode of MDM APK launch on startup ? Thanks
App not diplaying
MDM App catalog indicates app is installed, but I cannot see it on the device screen. It is not listed. It is like it his hidden. Any thoughts?
Which suite is suitable?
Hello, I am searching for an asset management tool and somehow MDM includes asset management. My general conditions: - up till 100 devices - 60 laptops (Mac/Lenovo Linux) - 20 smartphones (Android/iOS) My questions: 1.) Which suite is suitable for us? 2.) Are devices which are not at use at the moment also countable as 1 device in the price matrix? 3.) If yes in 2.) so do I need separated Asset Management Tool und MDM? What is the best practice? Thanks for your help.
Item Not Found When Trying to Install Android App
I've set up Android for work successfully and have approved an Android App, which I've then tried to distribute using Mobile Device Manager Plus. It appears as an app to be installed in the MDM app but when I click on install, I just get an "item not found" error in the Google Play Store. Any ideas? Thanks
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