ManageEngine Pitstop | Community and Support forums

• Migration DB From Postgres To MSSQL

  Dears, Kindly be informed that while I trying using MDM Product, I fact problem with BD. The problem is inability to migration DB from Postgres To MSSQL. Yours advise please. Deatails: - DBMigrationlog_0 - SQL Server 2012 - Windewos Server 2012 R2 - MDM

• Adding device groups to MDM using automation?

  I know there is a REST API, but is there any way to import a list of device groups, or is REST the only way to do something like this? I'm beginning a large project which will require a large list of new device groups, and would like a automated way to

• Automate and schedule custom firmware update for rugged devices

  Mobile Device Manager Plus has now introduced support for OS update management in rugged devices to take advantage of the advanced capabilities and the new security features that OEM partners introduce in an OS update. With custom firmware update management,

• iPad is getting stuck on Apple logo when updating

  We are using ME MDM to manage our 500+ iPads. Since the release of macOS14, we have had multiple iPads get stuck on the apple logo screen with the status bar fractions from completing. It is happening on multiple different kinds of iPads and it is happening

• QR code will not dispaly properly on our network....

  Anyone have issues where the QR code will not display in the Enrollment Invite?  We made some changes awhile back on our internet due to an attack and now we are trying to get it to display properly.  We have added everything we think we need to the firewall

• Allowed App not listed

  Hello guys, i've created an "Android Profile" in Device Mgmt > Profiles for a tablet. I switched to the Multi App Mode and selected an specific app called "timr" (downloaded from the Google Play Store) that I wan't to allow on the tablet. Because i'm

• Log in to iCloud

  Hello, is there any way to add iCloud account centraly via MDM? Thanks Ed

• Geofence Policy in offline device

  Hi, my question is, what happens if the iPad is offline (out of wifi range) and leave geofence? My goal is to get the iPad lost even in this case. Can this be set? It is also a good solution to put the iPad in lost status if disconnect from the wifi.

• Stuck on Authenticating User

  I have had 4 users (out of about 100) so far that cannot use the URL or the invite to install MDM on their iPhones.  They are all the same model as other users, their accesses are similar, nothing is different. When they get to the AD AUTHENTICATION page

• Lenovo M10 Android multi-app Kiosk Mode causes tablet to fail to start

  I have a couple Lenovo M10 Android tablets running Android 10. I'm attempting to apply an Android Kiosk Mode policy to them, configured to allow multiple apps and using the device launcher. Applying the policy works as expected. However, once done, the

• Zero touch deployment for Mac

  Hi, With Covid-19 and the reality of teleworking, I try to automate as much intervention as possible in our onboarding process. My Macs are purchased through Apple's DEP program and I have currently set up the link with ManageEngine. Currently I am able

• The change of device Group is not apply to devices immediately

  I moved a device from old group to new group, but I found that the settings in new group had been applied to the device after a hour. Any method to trigger the synchronation on MDM server portal? I wanna the change apply to my device immediately. Thank

• Securing access into Exchange using a CEA policy - am I missing something?

  Our on-premise installation of DC has been running well for a couple of months and we're investigating the use of Conditional Exchange Access (CEA) policies to restrict the devices that can connect to our on-premise Exchange 2010 SP3 server. As per the

• Recreate default Admin account

  Dear Community, in our on premise installation of ME MDM Plus we created a new local admin account with a different username. Then we deleted the default "Admin" account. Everything is working but we have some strange effects and the logs are giving some

• Android Work Profile and opening attachments like Word, Excel, PDFs...

  For folks that have setup a Work profile scenario on your Android devices (BYOD), what application are you using to open up Word documents, spreadsheets, PDFs, and Zip files?  I have been testing Polaris, but it has the constant advertise popups.  

• Apple USB Restriction

  Hi, Testing the MDM feature and have stumbled across a weird setting -  I would like this setting on so that it is not allowed - but the only settings I seem to have are allowed - or User Controlled. Shouldn't this be a restrict setting?  I'm trying to

• Export restrictions

  Is there a way you can export all the restrictions you have set in a profile for easy reading and reporting? I'm currently trialling the MDM plugin for DC and can't seem to spot an easy way to export/print this in anyway?

• MDM - Android Keyboard not adjusting webpage in kiosk mode - Covering Text Field

  I have a user that is currently running our web form on an Android device controlled in Kiosk mode. When they attempt to enter text into a field at the bottom of the page, the keyboard appears and covers the text so that they cannot see what they're typing.

• block internet sharing

  I need to block internet sharing on the mobile device. How do I do?

• Standalone Chrome Sites in Kiosk Mode?

  There is a website that employees use to clock in and out. I need my employees to stay on that page. I have successfully put my Samsung tablet into Kiosk mode on Chrome, and blocked other websites using the MDM, but it's not exactly how i want it to be.

• Mobile Device Manager Plus - Free training series!

  Join us on 2nd, 9th October and 16th February 2021 at 6:30 GMT or 11:30 EST for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on February 2: Device Onboarding

• Issues in reverting Knox Policies in Samsung devices upgraded from Android 9 to 10

  Description An issue has been detected in Samsung devices upgraded from Android 9 to 10, which resulted in the loss of Knox Platform for Enterprise (KPE) functionalities in Android Go and One UI Core devices. Knox Platform for Enterprise (KPE) enables

• enrol ipad as shared ipad (education)

  I have an ipad that is synced from apple school manager to manageengine. The ipad is in a group and has profiles, it has been working just fine in 1:1 mode.  I wish to change the ipad into a shared user ipad (in reality only two users will be using the

• Issues in the iOS 14.2 update that cause app crashes

  An issue has been detected in the iOS 14.2 update, that causes certain app store applications that have been developed using Xamarin, an app development tool provided by Microsoft to crash when they are distributed using an MDM solution. This issue does

• MDM - Server migration devices not enrolling new server

  We just moved our ManageEngine MDM from Server  2008 R2 to server 2019. I was able to back up and restore the database to the new server and it sees all the devices.  We are managing around 100 iPads on the server. When in Inventory and Scan devices they

• Server migration devices not enrolling new server

  We just moved our ManageEngine MDM from Server  2008 R2 to server 2019. I was able to back up and restore the database to the new server and it sees all the devices.  We are managing around 100 iPads on the server. When in Inventory and Scan devices they

• Push Notifications or suggestions for distributing corporate alerts?

  I'm looking for a way to do something similar to an Emergency Alert to inform our employees of active COVID cases. Any ideas?

• Sleep Timer

  Is there somewhere to set the timeout before the device goes to sleep? The standard settings seem to be in WALLPAPER on the Tablet, but I cannot see anywhere obvious within MDM. Thank you.

• Profile not get assigned to a Windows 10 device

  I've created  profile for Windows 10 devices Enrolled device successfully, But in status i see that profile assignment failed for device with status "Failed" and remark "500 : DevicePasswordEnabled" What does that mean? and how to fix that

• Restrict Mobile Data usage For Apps MDM Cloud

  is it possible to restrict mobile data useage in the profiles or in app settings for mobile applications, i am primarily thinking about app downloads and app updates.  Thanks

• Apps not installing on iPad

  I've finally enrolled an ipad in our Mobile Device Manager Plus through ManageEngine's Apple Enrollment. I can see the device under Device Mgmt, but I can't install apps on it.  I'm going to Device Mgmt, then Groups & Devices - Devices - click on the

• "Awaiting Device Activation" after joining iPad through Apple Enrollment

  Hello, we have a few iPads that we've enrolled in Apple Business Manager through Apple Configurator 2. We can see them in the Apple business portal. In Mobile Device Manager, we've been able to enroll them using "Apple Enrollment," but we just see it

• iOS Exchange CBA

  Hello, I have created an Exchange (on-premise) ActiveSync profile with certificate-based authentication for iOS. The profile has been successfully enrollment to the device, but the authentication is not working. Please, tell me, is CBA-only authentication for EAS supported on iOS? Another EAS-CBA profile for Android works very well...

• How to enable unattended remote access for Android 10

  How to enable unattended remote access for Android 10, since "do not show again" setting is not available anymore.

• Security Recommendations for Mobile Device Manager Plus on-premises and Cloud!

  With the growing number of cyberattacks on enterprises, we would like to share a few security recommendations that can help enhance the security of the corporate data that is accessed from the web console of both Mobile Device Manager Plus on-premises and cloud editions. ​ For Mobile Device Manager Plus on-premises users, the first step to secure access to the server is to disable the default admin account provided when downloading the product. We recommend either creating a new administrator and

• Manage Bluetooth

  Hello, those bluetooth actions are allowed in the profile settings: And system settings are blocked. I think it's by this rule: So if I want to activate bluetooth on the android phone, it says, that security policy prevents use of bluetooth. Any idea why? Thank you  regards

• Rest API staged chromeos device actions

  1.  Is it possible to list staged chromeos devices via the rest api?  The devices api does not seem to return information for enrolled devices which have not had the assign user action performed. 2. Is it possible to assign user to a staged chromebook device via the rest api?   The device/actions endpoint can possibly do so but there is little documentation on how to use the actions.

• Sophos to ME MDM

  Hi, Is there any guides/tips/recommendations when migrating from Sophos (or any other) MDM solution to ME??? Thanks

• MDM Plus - Passcode/Factory Reset Issues

  Hi,  We use Mobile Device Manager Plus cloud to manage a number of Samsung Android devices. We have a number of devices where the user has forgotten the passcode and we are unable to communicate with the device via the MDM. When a passcode reset or clear is submitted, it just fails to complete.  The device is connected to the internet as the user continues to receive emails notification and news prompts. We have tried to factory reset the devices but this is blocked by the MDM settings. In addition,

• Mobile Device Manager Plus- Free Training

  Join us on 7th, 14th and 21st July 2020 at 6:30 AM GMT or 11:30 AM EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on July 7: Device Onboarding and Provisioning: Enrollment methods to manage BYOD and corporate devices Applying corporate configurations like VPN, e-mail and Wi-Fi to devices Containerizing corporate data on personally-owned devices  Monitoring devices accessing organization's corporate

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• Announcements

• Looking to onboard mobile devices into MDM? Join a free webinar from ManageEngine Mobile Device Manager Plus!

  Date: August 2nd, 2022 Time: 6:30 GMT & 11.30 EDT Duration: 1 hour Mobile devices like smartphones, tablets, laptops and desktops are constantly at the forefront of every organization since a major chunk of work gets done using them.   With these devices

• Advanced mail server security using OAuth authentication

  Hey there, a bit of news for you! You can now setup mail server settings in Mobile Device Manager Plus using OAuth authentication. You might have already heard about this, but we're to explain the details. Both Microsoft and Google are deprecating the

• Spring4Shell RCE vulnerability [CVE-2022-22965] - All you need to know

  About the vulnerability: Tracked by CVE-2022-22965, the Spring4Shell is a zero-day vulnerability arising in the Spring Core Framework. CVE ID Description  Impact CVE-2022-22965 Remote Code Execution Zero-day * The CVE-2022-22965 has been published. ​

• Smarter kiosk device management with Mobile Device Manager Plus!

  You can now schedule restart and shutdown actions for devices using ManageEngine's Mobile Device Manager Plus. These actions can be scheduled to be executed on your devices at a specific date and time based on your organization's need.   The different

• Automate and schedule custom firmware update for rugged devices

  Mobile Device Manager Plus has now introduced support for OS update management in rugged devices to take advantage of the advanced capabilities and the new security features that OEM partners introduce in an OS update. With custom firmware update management,

• Most Discussed Topics

• SSL Handshake Error - Local Server only

  Hello, I´m new to the Android MDM Services and I have seen that the "Manage Engine" has every Feature that we need. So I downloaded the Installer, started the Mobile Device Manager Plus and changed the Nertwork Type to "No Internet Connection". There

• Run Intent configuration for Android application deployment to devices?

  I was wondering if ManageEngine's MDM solution (Mobile Device Manager Plus), has any options to configure Run Intents for Android applications so that they auto-start up (performing some action) after deployment. Other MDMs have some documentation on