Enrollment Faild
Hi, the server was installed from scratch. We try to add a smartphone and get an error that you can see in the picture. What could be the problem? Thanks
What is the current version and where are the Service Packs
Hi, I’m still new to this, so not sure if it’s me. I downloaded MDM Plus to run on-prem and its version 11.1.2401.3. When I look on the support pages, ass the service pack versions are for version 10.x. ‘Any idea when Service Packs for version 11.x will
Patch-Folder
Hello, the Content of the Patch-Folder is getting out of hand. It takes more then 25gb on our system. Is there any way to clean up old patches?
Android Profile - Missing "Sync Mails From" Option
We seem to be missing the "Sync Mails From" option in Android profile configuration for Exchange ActiveSync, shown near the bottom of the table here: https://www.manageengine.com/mobile-device-management/help/profile_management/android/mdm_android_exchange_activesync.html
Delay in Seeing Apps in Newly Enrolled iPhones
It used to be when we would setup a new iPhone for a user the default apps for our company (about 19) would get "pushed" to the phone right after it is put into the profile group. But for the last few weeks, there is a significant delay before the default
Forgotten Password - Device Reset - Now asking for Google Mail
Good morning, We have a device, where the user has entered his password incorrectly 3 times and the device performed a factory reset. Now the device is asking us to verify the Google account that was previously synced on this device. This device was setup
Deliver certificate to mobile phones/tablets so they can access wireless
Using MDM we are successfully delivering a certificate from HPE ClearPass to our iOS phones and tablets and they are able to auto-authenticate and "use" that secure wireless SSID. The same certificate and push setup delivers the certificate to Samsung
iPad wont load MDM profile
We have an iPad that won't load the MDM profile. It's been enrolled, the device shows up in our inventory, the serial numbers match, the profile has been loaded and MDM is showing as the Device Management profile, but the device is still showing as a
App Config File - Login Users
I've recently moved over a few iOS devices to MDM and wanted to get as much pre-configured for the users as possible. I'd like to have specific managed apps loaded with the user's login details at enrollment. Can't this be done by adding the app config
iPads losing wireless connectivity due to "Disable MAC address randomization" not sticking.
I have 15, one year old iPads in Kiosk Mode that are now losing connection to our wireless network. It seems that the culprit is the Disable MAC address randomization settings not sticking. At some point this gets turned back on and the iPads can no longer
Possible to exclude mobile devices from Azure sync?
We're currently in process of migrating to Intune for MDM and I've noticed that some phones flagged as personally owned are being imported into SD+ inventory. Ideally, I don't want any mobile devices imported as we only use SD+ to track computer asset
Re-enable admin account from CLI?
Hi, I've got a scenario question here. I'm looking at the free version, and this only allows for one admin account. If I were to use AD for external auth, and there is any issue, is there a way to either re-enable the local admin account or switch the
can’t set up work profile
We are not able to enrol some devices (android) by using the Self Enrolment method. Attempting to enrol devices getting this error. "can’t set up work profile"
Store passwords for a website in Profile
I am new to ManageEngine. I have 20 iPads I need to set up (I'm setting them up in Kiosk Mode). Is there a way to set passwords in the Profile for a specific website?
SCEP server returned an invalid response - SCEP Transaction: 405 Method Not Allowed
We are testing a SCEP configuration and the MDM gives the error message: "SCEP server returned an invalid response". If you look into the logs of the device that the profile is getting installed on. The log "mdmprofilelog0" you get to see the failure
vulnerability for PAM360
does this vulnerability have fix. - X.509 Certificate Subject CN Does Not Match the Entity Name - Untrusted TLS/SSL server X.509 certificate - Missing HttpOnly Flag From Cookie - Missing Secure Flag From SSL Cookie - TLS/SSL Weak Message Authentication
Sync error
After my Samsung Tab was unused for some time - it can't sync anymore.
my iPhone devices have been unable to properly install configuration profiles
I am using a cloud system, and for the past three days, my iPhone devices have been unable to properly install configuration profiles. Could you please advise on a solution? I am certain that my installation process is correct, as I have already successfully
Add Old Devices to Apple Business Manager and MDM
I think this is probably a pretty simple question, but I have a habit of making things sound more complicated than they really are: We're new to Apple Business Manager and MDM software, so I'm still pretty unfamiliar with how any of this works. We're
Best practice Windows MDM Policy
Hello, do you know if there is a best practice Windows MDM policy? Can someone post their setup for Windows devices. Thank you
Apple Configurator Issues
Hi, We have been using Apple Configurator to enroll devices for quite a long time. Suddenly today after enrolling some iPad Pros I found they all now get a message on the screen after being enrolled saying "iPad Partially Set Up" and recommending to erase
Supervision Identity cert
Just signed up for the 30 day trial... I have several brand new iPads here still sealed in the box to deploy into Kiosk mode. I've added the iPads to ABM via Apple Configurator (our organization was already setup, and I add MDM+ as the server), which
Question about installing apps
Hello everyone, I was wondering if it is possible to: 1. allow installation apps 2. block installation specific apps 3. force installation of specific software at the same time on the same device? If so how should we proceed to accomplish this? Jo
"MDM HTTP error. (status code: 500, URL: https://mdm.manageengine.com:443/mdm/integration/mtd/groups)"
comment puis-je résoudre ce problème, j'utilise la version cloud
disable power button
hello, is there is any way to disable the power button from turning the screen off on kiosk mode? we have enabled the restriction for the power button, but that only restricts the powering off the device but it turns off the screen. We are looking to
Force screen turn off
Hello App called "SignOnTab" has a function to keep screen on all the time, and for example ME MDM settings can't turn off screen even if no one is using tablet. Is it possible to some how force screen to turn off, for example after 10min, even if some
Uninstall an app
Hello, As admin, How can I uninstall an app from only one device without touching other managed devices. Thank you!
Reminder to upgrade your 32- bit server installed machines
Hello MDM users! This post is a reminder to upgrade your 32- bit server installed machines soon. The deadline to migrate to the 64-bit server for Mobile Device Manager Plus & Mobile Device Manager Plus MSP is 1st January, 2024. The reason for us putting
Missing ERID, cannot load any endpoints
Hi, has anyone encountered this strange issue in the MDM portal where none of the endpoints are able to load the details but the rest of the navigation works just fine? I've tried different devices, signing in and out, clearing cache, etc. and been dealing
Unable to reach the SCEP server
Hello! During testing, there was a problem connecting to the server NDES SCEP. Gives an error message "Unable to reach the SCEP server. Make sure that the device can reach the SCEP server and the SCEP URL is in HTTPS format." The server is reachable through
how can I uninstall the MDM app
Hi, I've enrolled some devices in my test env but now I need to enroll them to another prod env. I've un-enrolled a device in the test env, but on the device, the MDM app is still running and cann't be stopped or uninstalled. What can I do to solve the
Apps Installation Problem in Mobile Phone
Hello ! From "App repository", I have added required apps and then the apps are also added from "Inventory" under "Apps" section. After that, I have distributed the apps to "Group". Every apps have been distributed and installed perfectly without the
MDM Profile Error
Hello, I'm attempting to do self-enrollment for an iPad in MDM and when I scan the QR code and go through the setup, I get to the install profile section but then get Profile Error Invalid Profile and that Safari could not install a profile due to an
Manage Bluetooth
Hello, those bluetooth actions are allowed in the profile settings: And system settings are blocked. I think it's by this rule: So if I want to activate bluetooth on the android phone, it says, that security policy prevents use of bluetooth. Any idea
Join us at the Endpoint Central Workshop and get certified!
Hello Everyone, We would like to invite you to our Endpoint Central Workshop in Toronto on October 30. Organizations are always in pursuit of enhancing their systems and streamlining operations. Given your organization's utilization of Unified Endpoint
Android - Device-specific Web-apps in Kiosk mode
Quick breakdown: Currently have a a number of tablets in Kiosk mode - two groups (A and B) with three total profiles, one applied to all devices for restrictions and two more for Kiosk mode with different groups of webapps for shortcuts on group A and
Can you guys able to pause the kiosk mode from the device?
According to the support, tapping the on-screen back button should be able to trigger the pause kiosk mode, but in my case, no matter if I tap the back button a thousand times, it won't pause the kiosk mode. Any idea?
wifi network settings - mac randomization
Hello, We manage a fleet of Samsung Tabs (Galaxy Tab S7 FE (SM-T733). We have these deployed across the country in 3 time zones being used in warehouses. We push out some apps / web shortcuts and force the units to be in Kiosk mode. We have a passcode
NFC policy
Hello I am currently testing Manage Engine MDM product as an option for my company android devices. I have a problem with NFC policy on the latest version of ME MDM. Well obviously I can read on or write data on an empty NFC tag with my pixel 4a android
Problemas para configurar tablet android 8.1 mTK-X20L
Buenas tardes. He formateado la tablet para hacer una configuración completa de dispositivos, pero la tablet inicia de inmediato al escritorio. Voy a google para poner la cuenta afw#memdm , pero me dice que no existe. No habrá otra manera de configurar
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