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                      • Announcements

                      • [Announcement] End of technical support for Analytics Plus builds 5301 and below

                        We hereby announce the end of support for Analytics Plus 5301 and below, effective from March 31, 2025. If you're on these builds, we request you to upgrade to the latest version to enjoy continued technical support from the Analytics Plus team. Please

                      • Patch Tuesday Updates: February 2025

                        Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-02 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5052072) (ESU) (CVE-2025-21418) 2025-02 Security Only

                      • Log360 JRE upgrade release

                        Enhancements The Java Runtime Environment (JRE) package has been upgraded to Zulu JRE 1.8.0_345 for Log360, along with its bundled components ADAudit Plus, EventLog Analyzer, and Log360 UEBA. Note: Service pack updates for Log360 will not upgrade the

                      • Exchange Reporter Plus build 5720 is out now!

                        Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5720. Issues fixed: The integration between Log360 and Exchange Reporter Plus will now require super admin credentials for both local and remote deployments.

                      • [Free e-book] Cut down infrastructure costs by 20% with ML-based capacity planning

                        Hi there, Is your IT infrastructure management future-proof? Traditional capacity planning struggles to keep up with today's dynamic, resource-hungry workloads. ML-based capacity planning can help eliminate resource waste, prevent costly overruns, and

                      • Most Discussed Topics

                      • Pending Request - Properties Field

                        Hi Is it possible to remove fields from the Properties section of a Requesters pending request page? e.g. remove Impact, Urgency, Item

                      • The “Enterprise” field is not displayed in the ESM catalog in ServiceDesk

                        While working with the ESM catalog in the ServiceDesk system, I encountered an issue: the “Enterprise” field is displayed on one instance of the system but is missing on another. P.S. In English, the word “Enterprise” translates to “Компания” in Russian.

                      • Scheduled Reports page not loading

                        Hello, Scheduled Reports page not loading. We have seen it in previous versions, and today we updated to 14.9.40, and the issue is the same.

                      • Subject: Mail Fetching Issue – Error Folder Setup & Schedule Conflict

                        Mail fetching stopped working a couple of days ago. I see a notification prompting me to set up an error folder, but the instructions are unclear, so I'm not sure if I configured it correctly. Should the folder be created under the Inbox of the email

                      • Survey

                        Hello, We would like to have your opinion on the use of the satisfaction survey please? In fact, the button for the survey is located below the resolution or notification email of the resolution of the ticket. So, the requester can take the survey but
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