New to ADSelfService Plus?

• Announcements

• ManageEngine security advisory—Important security fixes released for ManageEngine PAM360

  Hi there, This security advisory is to let you know that multiple vulnerabilities of high severity was detected in ManageEngine PAM360. Severity: High. What is the issue? SQL Injection and Authentication Bypass vulnerabilities were identified in PAM360.

• ManageEngine security advisory—Important security fixes released for ManageEngine Password Manager Pro

  Hi there, This security advisory is to let you know that multiple security vulnerabilities of high severity was detected in ManageEngine Password Manager Pro. Severity: High. What is the issue? SQL Injection and Authentication Bypass vulnerabilities were

• Patch Release: Google Chrome 149.0.7827.114/.115 for Windows and macOS

  Google has released Chrome version 149.0.7827.114/.115 for Windows and macOS. This release addresses 28 security vulnerabilities, including five critical flaws and multiple high-severity issues affecting components such as Core, GPU, Network, Media, Autofill,

• Patch Release: Google Chrome 149.0.7827.114/.115 for Windows and macOS

  Google has released Chrome version 149.0.7827.114/.115 for Windows and macOS. This release addresses 28 security vulnerabilities, including five critical flaws and multiple high-severity issues affecting components such as Core, GPU, Network, Media, Autofill,

• Patch Release: Google Chrome 149.0.7827.114/.115 for Windows and macOS

  Google has released Chrome version 149.0.7827.114/.115 for Windows and macOS. This release addresses 28 security vulnerabilities, including five critical flaws and multiple high-severity issues affecting components such as Core, GPU, Network, Media, Autofill,

• Most Discussed Topics

• MTTR Calculation in SDP

  Hi All, I want help on how to calculate the MTTR in SDP. Currently I am not able to see such column or field in the report section. MTTR=Resolution Time−Created Time−Hold Time

• Linking accross groups

  hi Is it possible to link two tickets from two different groups? group a owns one ticket group b own a different ticket. Is there any way to link them? I thought sharing would make that possible it does not.

• SDP Request Automations & Timer Actions

  Hi all, I would like to create an automation that's triggered when an email is sent and received. I've tried using Notification Rules but it only gives errors: What I'm trying to implement: 1. When a user sends a reply to a request: There's a standard

• Trigger a new ticket

  Hey SDP team, how are you? I'm wondering is there a way to trigger the creation of a ticket automatically from a rule or custom script? We want to auto create a ticket when one option is picked in our forms. Thanks!

• Consulta Técnica – Endpoint /notifications del API genera envío de correo no deseado al solicitante

  Actualmente estamos realizando una integración de un sistema de automatización de help desk con ServiceDesk Plus On-Premises utilizando la API REST v3. Luego de actualizar un ticket, llamamos al endpoint POST /api/v3/requests/{id}/notifications con type: