ServiceDesk Plus 14500 Released !
Dear Users, We're happy to announce that ServiceDesk Plus version 14500 is now available. The latest version introduces behaviour changes , new features and several enhancements to further improve your experience with ServiceDesk Plus. Change Module Enhancements
Exchange Reporter Plus build 5712 is out now!
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5712. Enhancement: Exchange Server Content Search feature will no longer require a mailbox-enabled service account for data collection. Issue Fixes: An issue
Masterclass 2023: Season 2 Episode 2 - Setting up automations for critical ITSM practices in ServiceDesk Plus Cloud
Hi there, Greetings from ManageEngine! Registrations for the second episode of ServiceDesk Plus Cloud Masterclass 2023 are now open! We will be showcasing how to effectively configure and leverage various automation capabilities in ServiceDesk Plus Cloud
[Free webinar] How to measure the success rate of help desk initiatives
Hi folks, We're back with an interesting webinar on measuring the success rate of help desk initiatives. Date and time: August 31, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? It is no secret that prioritizing continuous improvement is
Change in ACS SAML URL and Identifier(Entity ID) for ServiceDesk Plus Cloud customers in Canada DC.
Dear Customer, Greetings from ServiceDesk Plus Cloud support. This post is to notify that we will be enforcing a change in format to the ACS/Reply URL and Identifier(Entity ID) on Friday, the 25th August at 9:30 AM Canada Time. From that point onwards,the
[White paper] Conquer configuration management woes with OpManager's NCM add-on
By employing OpManager, you can adeptly supervise the realm of network monitoring, ensuring meticulous control. Yet, in today's intricate networking landscape, configurations hold a pivotal role, often regarded as the heartbeat of networks. This underscores
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Patch Manager Plus' security component - Secure Gateway Server with few enhancements. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates in this build,
ManageEngine User Conference, Australia 2023
Hello folks, We're excited to invite you to our Australian User Conference in Sydney this year. Gather for a unique learning and networking experience during this two-day event. Place: Four Seasons Hotel Sydney, Australia Date: September 5-6, 2023 Why
Introducing free report bundles
Hi there, Are improper change implementations causing an avalanche of incidents? Are asset procurement delays hindering productivity? Who are the slackers on your help desk team? Get immediate answers to all these questions and more with Analytics Plus'
Introducing free report bundles
Hi there, Are improper change implementations causing an avalanche of incidents? Are asset procurement delays hindering productivity? Who are the slackers on your help desk team? Get immediate answers to all these questions and more with Analytics Plus'
Introducing report bundles for ServiceDesk Plus
Hi there, Are improper change implementations causing an avalanche of incidents? Are asset procurement delays hindering productivity? Who are the slackers on your help desk team? Get immediate answers to all these questions and more with Analytics Plus'
ManageEngine User Conference'23 - Australia
G'day Mates!! We're excited to invite you to our Australian User Conference in Sydney this year. Gather in Four Seasons Hotel Sydney for a unique learning and networking experience during this two-day event. We'll bring you in-depth product presentations
ServiceDesk Plus 14000 Released !
Dear Users, We're happy to announce that ServiceDesk Plus version 14000 is now available. The latest version introduces behaviour changes , new features and several enhancements to further improve your experience with ServiceDesk Plus. Timer Actions for
Masterclass 2023: Season 2 Episode 2 - Setting up automations for critical ITSM practices in ServiceDesk Plus [On-premises]
Hi there, Greetings from ManageEngine! Registrations for the second episode of ServiceDesk Plus Masterclass 2023 are now open! The focus of this episode will be on exploring how to effectively utilize automations in ServiceDesk Plus for important ITSM
ManageEngine ServiceDesk Plus MSP - version 14.3 - Build - 14306 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.3 - Build - 14306. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Following is the support policy of ServiceDesk Plus MSP
M365 Manager Plus build 4538 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4538. Features: 2FA for Microsoft 365 technicians: 2FA can now be enabled for technician accounts that use Microsoft 365 authentication to log in to M365 Manager Plus.
M365 Security Plus build 4538 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4538. Features: 2FA for Microsoft 365 technicians: 2FA can now be enabled for technician accounts that use Microsoft 365 authentication to log in to M365 Security
[Free e-book] 5 real-world interconnections that IT teams overlook
As organizations grow, IT teams tend to expand into sub-departments that focus on specific functional areas, such as service desk, network operations, security, and more. With time, these specialized teams often lose sight of how strategies implemented
How do macroeconomic conditions shape the technology decision of businesses?
Hello all, In times of economic uncertainty, businesses first review their expenses, with a particular focus on technology spending. This covers the costs associated with procuring and maintaining their IT infrastructure, including hardware, software,
EOL of support to older Operating Systems
Dear Users, Please upgrade your operating systems to the latest versions to ensure application security and uninterrupted and efficient performance, as newer features get added to the application. Note that over the next 3 months, we will progressively
ManageEngine ServiceDesk Plus MSP - version 14.3 - Build - 14305 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.3 - Build - 14305. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Please note the behavior changes mentioned in our read
[Updates released] [Zero-day] CVE-2023-36884 being targeted in the wild. No patches released yet.
Edit 1: Microsoft has released an update for Microsoft Office, providing enhanced security as a defense in depth measure. Further, Microsoft has also stated that installing this update will prevent the attack chain leading to CVE-2023-36884. More details
SharePoint Manager Plus build 4404 released!
Hello Everybody! We are glad to announce the release of SharePoint Manager Plus' latest build–4404. The new build supports the following: Features: SharePoint Manager Plus now supports SharePoint Server subscription edition. You can now configure AD domains
Patch Tuesday updates - August 2023
Hello folks! Here's a list of the updates released in this month's Patch Tuesday: New Security Bulletins : 2023-08 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5029301) (ESU) 2023-08 Security Only Quality Update for Windows
Patch Tuesday updates - August 2023
Hello folks! Here's a list of the updates released in this month's Patch Tuesday: New Security Bulletins : 2023-08 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5029301) (ESU) 2023-08 Security Only Quality Update for Windows
Patch Tuesday updates - August 2023
Hello folks! Here's a list of the updates released in this month's Patch Tuesday: New Security Bulletins : 2023-08 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5029301) (ESU) 2023-08 Security Only Quality Update for Windows
Patch Tuesday (August 2023): Vulnerabilities and CVE IDs released
August 2023 Patch Tuesday: 87 flaws, 2 zero days and 6 critical vulnerabilities fixed Here is a breakdown of the 87 vulnerabilities fixed this month: CVE IDs: 73 Advisories: 2 Republished CVE IDs: 12 (more details on this below) Security updates were
Patch Tuesday (August 2023): Vulnerabilities and CVE IDs released
August 2023 Patch Tuesday: 87 flaws, 2 zero days and 6 critical vulnerabilities fixed Here is a breakdown of the 87 vulnerabilities fixed this month: CVE IDs: 73 Advisories: 2 Republished CVE IDs: 12 (more details on this below) Security updates were
Patch Tuesday (August 2023): Vulnerabilities and CVE IDs released
August 2023 Patch Tuesday: 87 flaws, 2 zero days and 6 critical vulnerabilities fixed Here is a breakdown of the 87 vulnerabilities fixed this month: CVE IDs: 73 Advisories: 2 Republished CVE IDs: 12 (more details on this below) Security updates were
[Tips & Tricks] Event & Task Reminders from ServiceDesk
Hello folks, How often does your technicians forget a task/event? From a business perspective, missing them cannot be overlooked. Most of us use reminder apps to remind us on attending an event, work on a task and so on. ServiceDesk Plus provides you with the option of tracking your events/tasks by adding reminders within the application. It can be a general reminder or reminders related to a request, change or a problem. An event reminder can be added from Quick Actions > Reminders. A reminder
Patch Tuesday July 2023: Supported updates
Hey folks, Here's a look at the list of the supported updates released in this month's Patch Tuesday: New Security Bulletins : 2023-07 Security Only Quality Update for Windows Server 2008 (KB5028226) (ESU) (CVE-2023-36874) (CVE-2023-32046) 2023-07 Security
Revoking SLA privileges for system role "SDSiteAdmin"
Dear Users, As a next subsequent step to remove site dependency configurations in ServiceDesk Plus, SLA entity privileges will be revoked for SDSiteAdmin from upcoming build 14305. As per the current design, technician with SDSiteAdmin role can create,
M365 Security Plus build 4537 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4537. Enhancement: Parsed user agent details have been added in Audit and Alerts modules. It is now possible to view specifications of the user agent like client
M365 Manager Plus build 4537 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4537. Enhancement: Parsed user agent details have been added in Reports, Audit, and Alerts modules. It is now possible to view specifications of the user agent like
[Webinar] What's new in application performance monitoring : Maximizing operational efficiency with enhanced performance insights
We are excited to announce that we are hosting a webinar on application performance monitoring (APM), where we will explore how our product can help you gain unparalleled visibility into your diverse application stack, identify bottlenecks, troubleshoot
AD360 rolls out build 4318 with enhancements to improve the security of the product.
Hello everybody! We are glad to announce the release of the latest version of AD360—build 4318. Enhancement: RSA SecurID REST API support: You can now configure RSA SecurID's REST API-based authenticator in AD360. Since the RSA Security LLC has discontinued
Seamlessly obtain comprehensive reports on your organization's cloud usage
Hello! We are excited to announce that ManageEngine CloudSpend now offers you the Reports feature, making your cloud journey much smoother. The Reports feature provides automatically created reports based on tags such as Region, Service, and Linked Account
End of Support Announcement - Endpoint Central Build 10.1.2119.10 and below
Effective January 31, 2024, Endpoint Central builds 10.1.2119.10 and below will reach its End of Support. What does this mean? As per Endpoint Central's End of Support (EOS) policy, when a version reaches EOS, we will discontinue any provision of technical
AI is here. Here's how your ITOps can take advantage of it.
Hello there! The hype around artificial intelligence for IT operations (AIOps) is real. But does your IT need it? This is a question every CIO, CTO, and IT decision-maker needs to address before they choose to go with or against this trend. To help you
AI is here. Here's how your ITOps can take advantage of it.
Hello there! The hype around artificial intelligence for IT operations (AIOps) is real. But does your IT need it? This is a question every CIO, CTO, and IT decision-maker needs to address before they choose to go with or against this trend. To help you
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