Self Service Portal - Desktop Central - User Create
When i request a software with the Self-Service Portal of Desktop Central , it create a ticket but the user that make the request is not the right one (ticket photo). We have users on Desktop Central that are organized with Id but the check the Desktop Central do on Service Desk is by name so it cannot find the user because "Id-example" is different to "username-example" , so it creates a user on Service Desk that has id in the name variable (user photo). It is possible to change the check between
Patch Tuesday December 2019 - Forecast
Hey guys, The last Patch Tuesday of this year is almost here, let's take a quick look at what to expect in December 2019 - Patch Tuesday We can expect the usual monthly rollups and security - only patches from Microsoft. This will ideally include patches for the various operating systems, along with updates for Office, SharePoint server, Internet explorer and .NET There are possibilities for updates from Apple as well in the form of updates for MacOS, iTunes and iCloud for Windows. Google has also
DC Software Inventory software incorrectly reported as installed...
DC Build Version:10.0.414 Software being reported by inventory as installed: Adobe Reader 9.4.4 The software was manually uninstalled from the system, which failed to complete. To remediate we have run the Microsoft Program Install and Uninstall troubleshooter, which claimed to have completed the uninstallation of the application, as well as running CCleaner, which cleaned up related orphaned objects in the registry. However, after rerunning inventory scans, multiple times, we are still seeing the
Migrating from Win 2008 to Win 2019 - Not working
I'm moving from a Windows 2008 server to a new Windows 2019 server using the internal database I followed the steps provided in the knowledgebase for moving a new server with a new IP (https://www.manageengine.com/products/desktop-central/server-migration-change-ip.html) However, once the migration completes none of the agents will connect. When I troubleshoot an agent everything connects expect the "notification server". I've tested via Telnet that I can connect to all of the ports on the new
In-Place Upgrade of PC Breaks DC Inventory Tab
Hi All, We have been performing in-place upgrades of Windows 7 to finish up a couple lingering PCs. We have noticed when the PC is upgraded, the inventory page for that machine in DC errors out with the following error. This happens for Windows 7 -> 10 and for server 2008 -> 2012 R2. I've included it inline below. Anyone else see this? Thanks! Tyler
Automatic deployment of software and configs to a newly imaged computer.
We use Dell image assist to image computers. I was wondering if there was a way for desktop central to automatically push software and configurations to these machines when after they get the agent installed. Without me having to deploy them.
Unknown Error. Code : -2145116147
Hello all, I send the security updates for the computers but I’m getting the following error: Unknown Error. Code : -2145116147 This has happened to me several times so I need help because the computers are not pactching Thank you for your support
Scheduled Shutdown Task Alerting and Reporting
Have been using the "Schedule Shutdown" tool in DesktopCentral for a long time for monthly server reboots. Have more than 40 tasks now all with varying Days and Times. The biggest issue with this has been the lack of reporting and non-existent alerting. Is there any way to configure alerts to be sent if one of these Scheduled Shutdown Tasks "fails"? Also, is there any way to configure a report that lists all of the Scheduled Shutdown tasks along with their last Run Success/Failure status? Would
After update to 10.0.450 Patch Mgmt SystemsView Table Size decreased
After update to 10.0.450 the size of the SystemsView Table decreased. Half of the browserwindow is blank. Can't use Browser Search for complete Table. Using only first half of the window for a table and presenting a blank screen at the bottom is unefficient, inconvenient, and makes it more difficult to get a comprehensive view. After the update we also noticed lack of performance. It takes up to 15 seconds to display the tables, compared to 3 seconds before. Is there a way to adjust the tablesize,
USB report
Is there a way to show what usb devices are enabled or disabled?
Idea: user email address field in inventory
My organisation has lots of distinct groups that are independently funded, so in Desktop Central I set the 'owner email ID' inventory field to be the email address of the group leader. This allows me to know who is 'responsible' for the machine, as well as setting up a scheduled report that emails every group leader with an asset report - which is excellent. However I was thinking that what would be amazing would be a 'user email' field, that defaults to the active directory email address but can
Desktop Central Forwarding Server (Now Secure Gateway)
Firstly, can we please start including in the patch notes that the Desktop Central Forwarding Server (Secure Gateway Server) is also being updated with the Desktop Central Build? Or Include a banner on Desktop Central when you login that the Forwarding Server (Secure Gateway) is out of date? I had no idea this was an issue until I went to look for the forwarding server option and found it was changed at some point to be called Secure Gateway Server. Secondly I went to upgrade from the Forwarding
Question/Idea: Dashboards per remote office
Hi, I really like my main dashboard view, and I pay close attention to the Network Status and System Health graphs. My problem is that I have two 'offices' configured -- 'Local Office' which is all my desktop systems on site, and 'Laptops' which is for mobile devices. In my environment, it's very important that I keep the 'Local Office' up to date, but 'Laptops' are less important. It would be extremely useful if it were possible to change the 'scope' of the main dashboard to a particular office/scope-of-management.
Desktop Central 10.0.469
Hi I have problem with DC. I just install new server for test (trial mode for 30 days) and I have problem with upload files to patch repo. my steps Going to Patch mgmt and Download Failed (Patches)(5) I can see list of patches i failed status. Press upload and download file from link at the bottom after download, press Click here to browse the file upload and navigate to download folder. mark file and press ok then upload. And nothin happend. Stil I cen still I can see uploading % and nothing happen.
Desktop Central Script Repository Templates - Empty
Hi, Since a while the Destop Central Script Repository is empty. It does'nt show any templates. I have updated Desktop Central to the latest version but still no templates available in script repository. Has anyone faced the same issue, how can one handle it? Thanks
Desktop Central WAN Client - Live Status
Dear Team, We have installed Desktop Central, and everything works perfectly. However we have an issue with the WAN Clients that are connected through Direct Connection (Not Distribution Server) where the Live Status is Down! Computers in the LAN Connection; the Live Status of the Clients shows green, but in the case of WAN, once they are installed, they do show up in the Desktop Central Remote Office location. It does become green, but clicking on it, makes it red. I have noticed that the last contact
desktop central server 9 upgrade path
Hi all I'm new to desktop central and have inherited a system (desktop central server 9, agents are version 9.1.96.w) that was installed in 2015. I believe it was working at one point. I do not have the password to login to the current desktop central server portal. The password reset isn't working either. The agents get installed via GPO and without a ton of digging, it looks like they're reporting to the server properly (no errors that I can find so far). I'm looking to purchase the latest version
INbound ports on clients
hi, I started working at a small company using Desktop Central. They asked me to enable the Windows Firewall on the clients and especially the INbound connections should be restricted. I tried finding which ports I need to open on the clients ( inbound -> from server to client), but I found a lot of contradicting information. I did a quick netstat on the Win10 laptops and noticed only one connection to the Desktop Central server: TCP x.x.x.x:56128 desktopcentral-server:8027 ESTABLISHED I
Eval of DC with ServiceDesk Plus integration question
Hi all! I'm running an eval of Desktop Central and I'd like to see how the integration with ServiceDesk Plus works but I'm not able to follow the instructions for the integrating the UI. The document here (https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/ui_integration_with_servicedesk_plus.html) says I should see a "Desktop Central" link under "Admin > Integrations" in SD+ but it's just not there. I see other products like Jira but no SD+. Am I missing something?
Only one record imports from CSV file
I have a list of 96 keyboard assets to import from a csv file. Even though it shows all 96 assets imported fine, it only shows one keyboard imported from the list (the last one.)
Rollout of Windows 10 1909 Feature updates - The Vanadium!
Hello All, A Quick heads-up, Microsoft has released its Windows 10 1909 feature updates for users. Below you can find few highlights of this feature update. Most of the new features are focused on increasing general performance and efficient battery usage. An improved security when using Internet Explorer and Microsoft Edge. Voice-activated digital assistants can be accessed by users from Windows 10 lock screen. Go ahead, and update this feature pack by applying the below Patch IDs in Patch
Hardware Invetory - S.M.A.R.T. values - SSD drive Terabytes written and Remaining Life
I suggest the installed client also gather additional information about "Hard Drives" Relevant entries in S.M.A.R.T. tables on the drives. Errors, CRC transfer errors, and the like. For SSD drives additional smart information might be gathered. Alas there appears to be little industry wide standards for which S.M.A.R.T entries should contain these values but many utility makers have managed to get the correct entries for many brands/models for: Total Bytes Written (for warrantly purposes TBW
Distribution Server Problem : DS & replication active but no sync
Hello, I am running a Desktop Central Server (my LocalOffice) and a Distribution Server (my RemoteOffice). I installed the distribution server .msi onto my remote office server. I also configured a replication between the LocalOffice and RemoteOffice. Lastly, I have an IPScope defined which pushes my clients to LocalOffice or RemoteOffice when they make contact with the agent installation. The manage engine agent is currently rolled out via GPO in our domain. The remote office settings are configured,
Certificate is not added using profile management
Hi, I am trying to deploy certificate using profile management in MDM, but after selecting the certificate and clicking save nothing happens, and the certificate configuration does not have the correct sign to show that it is configured.?
cvs import in ManageEngine
Hello, I would like to add some missing data to the scanned workstation in the Desktop Central 8 Build 80332. How can I do that. We have only the Desktop Central 8 installed. Furthermore I would scan some standalone machines. How can I do that and how to import the scans into main database. The standalone have no network. Greeting, Eric
Cannot find USB configuration options or reports
Our current Desktop Central build 10.0.433 is not showing the options to view USB reports or to configure USB Audit Settings under Configurations Settings. Do we need to enable something else to have access to the USB related menu options?
PendingFileRenameOperations
I cannot update my Exchange email system CU level due to Desktop Central registry entries in PendingFileRenameOperations. I followed this forum post, https://pitstop.manageengine.com/portal/community/topic/pendingfilerenameoperations-error. It provides an unofficially released 10.0.448 as the solution. I tried to apply this update in my environment and received a message, "this build 10.0.448 is currently not compatible with your environment..."
sync AD blacklist with Desktop Central
Good day, I have an infrastructure where I constantly move machines in and out of different OU's to blacklist them from receiving patches for periods of time. Is there a way to sync Desktop Central with AD to reflect these changes so software doesn't get pushed to these machines when they are blacklisted or would I have to perform this task manualy? Thank you
Build 10.0.394 secure gateway server version
Hi, I'm getting the following message checking the secure gateway server: To view the health status of Secure Gateway Server, it is recommended to upgrade to the latest version. The link provided points to build 90039, which is already installed. Is there a new version available? Thanks...
PC Slowdown when patch scanning andupdating
Hi Some users on our site appear to be reporting intermittent slowdowns when a patch scan and update on is carried out on their computers Can anyone advise if they have also had reports of PC's slowing down while while a patch scan and updating is taking place. Can it be confirmed that CPU usage is kept at a suitable level when these tasks are being carried out..?
Desktop Central Agent automatically removes itself, unknown why?
We have a mixture of Windows LTSB and Windows 10 Pro machines in our network. The LTSB machines have no issue with Desktop Central. However, when the agent is installed on the Windows 10 Pro machines within 20 minutes of the agent install it is removed. At that point you can no longer remote into the machine. But if we uninstall the agent and reinstall the agent we can remote into the machine again. I believe it has something to do with Windows 10 Pro and the agent we are using. We have added provisions
Cyborg Ransomware reported!!
Hello All, A quick heads-up on the spreading cyborg ransomware phishing e-mails. It is not new that intruders make use of trending events to manipulate Internet users into cyber-attacks. Now that Windows has rolled-out its Vanadium 1909 feature pack update, what could be more trending in the cyber-space? So yes, Phishing e-mails are out seeking for victims. The e-mails come with subject lines like "Install Latest Microsoft Windows Update now!" or "Critical Microsoft Windows Update!". Just in
Suggestion: option for "apply configuration" alongside "install patch"
At the moment, if I look at the 'missing patches' view for a particular patch (e.g. Google Chrome) I can see a list of hosts that still require this patch. I can select hosts with a checkbox and then press the 'install patch' button at the top if I want an immediate deployment. For me, many of the patches are showing with a status of "Patch update is delayed since application in use" -- this is expected as we do not force daily reboots of our computers. What I would find *incredibly* useful is if
Remote Office Replication Lag
We have Desktop Central configured with multiple remote offices all setup with unlimited bandwidth and 2 minute interval for replication using the same replication policy. What we're noticing is when deploying day latest patched immediately to a device on a remote office we're seeing a significant wait before the replication occurs, way over 2 minutes. Just get the following error of the configuration;- Configuration has not been replicated to the Distribution Server. Verify the communication between
Installation Failed - This installation is forbidden by system policy. Contact your system administrator.
I am using my domain admin credentials to install an MSI. 85% of the installations fail with the error: "Installation Failed - This installation is forbidden by system policy. Contact your system administrator." I verified that my admin credentials are valid. I have tried both uploading the MSI (From Local Computer) and using a publicly accessible network path (From Shared Folder). The results are the same: ~85% failure with the same message. If I remote in to one of the machines with the same domain
Windows 10 1909 update methods?
I've read that for systems running Win 10 1903, the 1909 update will be a smaller service pack deployment that should install much faster and less obtrusively than the full OS reinstall of previous feature updates. Will Desktop Central support this update method, and if so, when?
Change timeout on deployment popup for Mac
Hi, I was just testing the latest macOS security update, and found that when I deployed it with a 'don't notify, but prompt for reboot' setting I get a popup in the bottom of the screen saying something like "your administrator has scheduled an update, you can postpone it or apply now" and there's a timer that counts down before it's automatically applied. The timer is set at 5 minutes -- is there any way to change this? This is way too short a time to be viable in my enterprise - I want to change
Patch Tuesday November 2019 updates
Hi there, This Patch Tuesday brings the following fixes and updates New Security Bulletins : 2019-11 Security Monthly Quality Rollup for Windows Server 2008 (KB4525234) 2019-11 Security Monthly Quality Rollup for Windows 7 and Windows Server 2008 R2 (KB4525235) 2019-11 Security Monthly Quality Rollup for Windows Server 2012 (KB4525246) 2019-11 Security Monthly Quality Rollup for Windows 8.1 and Windows Server 2012 R2 (KB4525243) 2019-11 Cumulative Security Update for Internet Explorer 9 for Windows
Software Package Creation, Pre-Deployment Activity question
I have created a package that has two pre-deployment activities. The 1st is a bat file to disable the auto proxy config. the 2nd is to uninstall the current proxy software. The questions come from the Uninstall Software activity. It requires a Software Version. Since our machines may have different versions of the software that needs to be removed, can we use a wild card here? IE: 2.10.* or 2.* or just leave like 2.10. For the Uninstall String, to suppress a reboot, after selecting a predetermined
Find Computername using "Logged On Users"
Hello, which API for Desktop Central would I need to be able to find the computer name using the "Logged On User" value. We are on Build Version:10.0.450 For example, If I can wrap the API into a powershell function I can use it as: Get-LoggedOnUserPC -Username "someUser" This would return : PCNAME1 from Desktop Central's inventory.
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