How to decline a patch for a particular OU
How do I decline a patch? Having some issues getting rid of the Preview of monthly update patches.
Deployment exclusion
Hi Folks Anyone no how to exclude particular computers from particular patches thanks
Desktopcentral implementation or sow
Hi all, we are looking for an implementation plan or sow, for desktop central. it can be in English or Spanish. is for an organization of around 1200 endpoints. thanks a lot.
Manage Licenses
What is the best way to handle Office 365? I need to enter a license with a 175 license, but they need to used for Office 365 no matter what version is installed. When I select application under Manage Licenses, I see 7 different versions. I need this license to encompass all 7 versions.
Computer Assets
I am looking at my Inventory on DC, and I see all of my computers. They are not pulling Owner, Asset Tag, or Location. DC is integrated with SDP. Shouldn't DC pull this information from the corresponding asset in SDP?
Patch status from Desktop Central API
Hi, I cannot find a way to extract the current patch status such as the number of vulnerable machines using the API. Is there a way to do this? Alternatively, is there a way to automate the export of the csv report to a specific location?
Software Licensing/Metering
I'm working to set up a software license repository to work with our software metering through Desktop Central. I can create software metering rules based on the already-established software packages, but is there a way to group existing packages together. For example, I purchase licensing for MS Office 2016 Standard that includes licenses for several different executables (i.e. winword.exe). I need to track these as a license bundle that audits against the individual program components - how
Microsoft excel updates
Hi, All add-ins settings are disappearing when deployed the Microsoft excel updates and I have to do all of them again. Are there any parameter for excel updates because we having problem in every updates operation. Best regars Ulas
Announcement Tool with in Desktop Central
I would like a way to choose groups from AD for sending notifications to. Right now all I have ability to send to is Remote Office, entire Domain, User Custom Group, or single user. We are wanting to use this to announce updates to a Sharepoint Newsletter from IT, and want to take advantage of groups already established in AD and not have to create the Custom group in Desktop Central to maintain as well.
OS Summary - incorrectly reported
Hi All I currently have a number of computers in my fleet that are reporting incorrect OS Summary infomation. What is the easyest way to edit the database to reflect correct infomation or what is the regestry files checked by the client ? Thanks !
Windows XP SP3 Deployment
I'm trying to deploy SP3 to a XP workstation ( attached to a piece of machinary with custom software so can't upgrade ) but struggling to find how to push SP3 to it. There are manageengine guides about it but I can't find any option on DTC - running build 92113 https://www.manageengine.com/products/desktop-central/help/computer_configuration/installing_windows_service_packs.html Thanks Andy
missing patch?
I'm having trouble understanding why a certain patch isn't applicable. I can see MS17-010 in the patch database. However, when I look at its list of affected OS's its different than what is shown on MS: https://technet.microsoft.com/library/security/ms17-010?f=255&MSPPError=-2147217396 Is there any reason for the different information between your system and the actual security bulletin? At this point I have no idea if my systems are covered or not.
Search box not working for computer names
Hi, It appears after updating to the latest build 10.0.82 that the search box in the top corner isnt working for machine names. If I try and search for a computer name it doesn't present anything. If I search for an ip address it presents a list of computers by IPs! Can this be investigated please? Eddy
Support of Office 2016, Windows 10
Hello @all, as far as I can see Windows 10 is already supported by Patch Management - is that correct or are there still limitations? When will Office 2016 (for Windows) be supported? I cannot see or filter for Office 2016 Patches. Kind Regards Stefan
Remote control random disconnection
I'm using Windows 10, IE 11 (11.953.14393.0). When using HTML 5 (which is awesome!) Remote Control the remote session disconnects after what seems to be a random amount of time. The remote window gives "Connection Error: Web Socket Communication failure. Error: This connection was established under an authenticated HTTP session that has ended. - 1005" When I return to the DC window to reconnect and I click on an option, I get returned to the login screen. After logging back in I can resume the remote
Excluded Computers from SOM
I have had several random computers re-added to the SOM after being explicitly excluded, some more than once. Is there any reason or setting I might be overlooking that would ignore the SOM exclude list and re-install the agent on a computer? Thanks Rob
Configuration to delete folders leftover from Windows Updates
I'm trying to reclaim disk space used by Windows. I know how to create a configuration to delete files within folders if the folder name is static. With Windows Updates, the .msu file creates folders with random-looking names that hang around afterwards. - examples: c:\0a423668f8ff7dde393873, c:\1bfd9a1fd85b1ae9fafd121a c:\078b3033bc67f41db8e6b0dc9bb08a74 Assuming it is safe to delete the folders, is there a way to filter for them and have them included in a folder cleanup config
DC server won't start after upgrade
Just upgraded DC server from 10.0.0.70 to 10.0.0.83 and now the service process won't start. The logs seem to indicate some sort of failure during the upgrade process. It is not possible to uninstall the patch thru the update.bat utility.
MEDC with IPV6
Do the product support IPV6 environment? In the product roadmap? Thanks.
Day one support for Windows 10 Creators Update
We're excited to announce that ManageEngine Desktop Central supports Windows 10 Creators update, the same day as its release. Click here to know how you can upgrade all your enterprise desktops to Windows 10 Creators update without breaking a sweat.
Webserver port chnaged?
Hi During the latest update to build 10.0.82 the upgrade went fine, however desktop central will no longer start up. I've noticed that this is due to the web console is now looking at port 10 for http and https which is incorrect. I've checked the websetting.conf and the http and https setting in there are the correct settings so wondering where is it getting the settings to say use port 10?
How to order configurations?
I am using DesktopCentral for almost two years now, but what I couldn't achieve was to deploy several configurations and expect them to be applied "chronologically". What I did: 1. Config, SW install to all machines - save + deploy via scheduler to next day, 01 am 2. Config, SW install to half of the machines - save + deploy via scheduler to next day, 02 am 3. Config, SW install to only few machines - save + deploy via scheduler to next day, 03 am What I would expect is: Client starts up, Agent looks
Why are many important/critical Windows patches automatically listed as Not Approved?
Hi, I'm not exactly new to ME but I never really got training on it. I just came onto a job that had it and I've been learning to use it by myself for the last year or so. I am a little confused about a few things, in particular, how patches are chosen to be approved or not approved. For example here, I went to All Patches and sorted by approval status and I see that a lot of critical patches are listed as not approved. Why is that? Wouldn't any and all critical patches be approved? I obviously don't
Reports history ip computer ??
Exists in the application, or in another management application, a history of Ips that has assigned DCHP to a computer ??
o365 deployment problems
I'm referencing this page to try and install o365 remotely https://www.manageengine.com/products/desktop-central/deploy-ms-office-2016-how-to.html However, the extract contents of .exe step doesn't actually grab install files, it extracts a small downloader instead. Are there any updated instructions on how to do this?
Firewall and AV Status
I really like being able to see the Firewall and Anti Virus status from Inventory that came with 10.0.72. Is there a way to get a report though or even a filter view ? I'm just about to replace our AV (all through DC of course) which means Windows FW is going to have to be re-enabled. It would be really useful to easily find the machines things didn't go according to plan on. Regards Mark
Unable to Push package on remote location.
Hello Team, We have DC which was we used to installed package in our remote location across the world. Recently we found that, on one of our remote location we are unable to deploy package as well as windows patches. Its showing YET TO APPLY state in DC console. but nothing happen further. When we try to troubleshoot & check in Scope Management, the remote location was properly Sync with local office. Kindly request you to provide us your suggestion to troubleshoot this issue. Looking forward from
Enter Subject Here
Hello, We use the Desktop Central icon in the system tray to create helpdesk tickets in ServiceDesk. We would like the Subject field filled out every time a customer puts in a ticket. The issue is the default setting is Enter Subject Here. The customer rarely fills this out and we end of getting a bunch of tickets with this subject line. Is there any way we can make the Subject field mandatory to be filled out before a ticket can be submitted? Thanks, Frank
Currently Running Configs/Deployments for Specific PC's
Hello, Can anyone tell me if there is a way to view the already running configurations and/or deployments for 1 specific machine? Or if there is even a way...... Thanks in advance!!
Is there a way to see when a piece of software was uninstalled from a computer?
A piece of software went "missing" from a user's computer and I am trying to figure out when it happened. The History tab on the "Computer Detail" Inventory screen only shows one day of history. Is there a way to see more days of history? Or, is there somewhere else I can look?
Forwarding Server Setup Error
While configuring the ME Forwarding server, I get the error "Server configured is incompatible, Kindly update to the latest". ME Forwarding server version: 90031 DC version: 10.0.72
Getting report -
Hi, Can you help me to create a report with the below fields, the most important field is History. These are the fields: - History - Request ID - Create time - Resolved Time - Completed - Time Elapsed - Subject - Description Version : 9.3 Build 9300
Distrubtion server replication times
When does the patches downloaded to the central server get replicated to distribution servers? Let's say i have an APD at 4:00pm and thee deployment window is 7:00pm to 10:00am when would the patches be replicated to the distribution server? We want to minimize the bandwidth between where our central server and the distribution servers are during the day and would like it to sync all patches to the distribution servers after 6:00pm. This is due to a backup that we will have going on throughout
Desktop Central 10.0.70 Devices fail to scan through Mobile Device Mgmt
Ever since we updated to 10.0.70 we've had numerous issues but the most glaring one is the fact that our mobile devices now fail to scan on an almost daily basis. If I reboot the DC server and the forwarding server in our DMZ and then run a manual scan it seems to work just fine. I have to do this only an almost daily basis in order to keep tabs on our devices.
ME MDM hangs on "installing"
ME MDM will not install from App Catalog. Just hangs on "Installing"
Folder Operation Adds "/" to end of path resulting in errors
Hello The Folder Operations to Rename and Delete a Folder automatically add a "/" to the end of the path when using a system variable on save, thus resulting in an error in the configuration like "Source folder not found" My Configuration: Folder Operation - Rename a Folder Source Folder: $userlocalappdata\Google\Chrome\User Data\Default New Folder Name: Backup_Default Upon Saving, and deploying the configuration to a test user, it results in an error "Source folder not found" however when modifying
Agent Status Down
I have pushed agent installation task from the DC admin console & it is failed. as DC admin we used normal domain account. After that i have added that account to the target machine (agent install machine) administrator group. then installation was successful.
Current DesktopCentral package
When I went to install on my desktop this morning - the package completed successfully - but there was no evidence of Spotify anywhere on the desktop. No icons. Nothing in the start menu - nothing anywhere. The package in DS looks okay and is very simply in it's execution please help. Thanks. Biometric Solution Video
patch approval settings
Good morning, I have an issue with the approval settings. As you can see in the screenshot, there is shown one "Not Approved" patch. But there is no patch to approve. A few days before, there where some problems to install some patches. After updating the Vulnerability DB, some patches disapeared and this issue descibed before happend. Any guess, what I can do to solve the problem? Thanks for helping me Ralf
Windows Updates in Windows 10 Machines
Hello: I have applied the "Disable Windows Updates" .vbs script from Manage Engine to users within our domain. The system is reporting that is was successfully applied however users are still getting updates and the systems restarting. Any suggestions? I did open a ticket and submit the log files. Thank you Stephanie
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