AWS AMI
We are trying to put our entire Desktop Central Infrastructure in AWS (currently on prem). I have manually built the DC server and a remote office in a different availability zone. I am having an issue with roaming systems connecting back to the console (our goal). Here is a quick overview of what I have setup. Win2016 server with DC installed (manually) in Ireland Availability Zone on a private subnet Win2016 server setup as remote office in North Virginia AZ on a private subet Elastic Load Balancer
Enhancements in Automated Patch Deployment
To keep up with the cyber industry's security demands and requests from a few customers, ManageEngine's Patch Management module has undergone a few enhancements in the 'Automated Patch Deployment'(APD) functionality. We will shed light on what's new with the latest APD feature. What's new? The newly upgraded APD calls for an automated scan(instead of manually scheduled scan) as soon as the server synchronizes with the Patch Database. The missing patches are detected on each of the machines in accordance
Enrollment via URL doesn't work
Hi Team I trying to enroll an iPad with the enrollment URL, like I usually do. After the Profile setup the webpage show me an error that the Enrollment can't be completed. And If I watch on the MDM I see this error "APNs not reachable from iOS device due to 5223 Port Block" I checked my firewall and the port 5223 is not blocked. Any suggestions? I'm on the build 10.0.189 thank you Stefano
Patching behavior of newly added Windows machines?
We're deep in our trial of Desktop Central. I'm seeing what I consider odd behavior on newly added windows machines. I add the DC client to a machine, and the first thing that happens is that for any applicable APD task, the machine goes into the "patching complete" state in APD no matter how many patches it has lined up. It then stays in that state until at least the next vulnerability DB update, and sometime after that runs patches. This can take up to almost a day unless I force the patches. Is
Warning: Don't deploy Win10 Creators/Feature Update as a "patch" (as suggested by ME)
After giving the world enough time to iron-out any bugs that might've existed with updating corporate workstations to 2017 Fall Creators Update v1709, we decided to go ahead and roll it out, following this guidance: https://www.manageengine.com/products/desktop-central/windows10-feature-packs.html I created a policy that allowed users to delay ("skip") the Update for a max of 2 days, with the maximum of 10 retries. Five days later, our user-base is raw from the pop-ups that just won't stop, even
Office 2016 Deployment
I am having trouble deploying Office 2016 and Office 2013 using Desktop Central. I can deploy them fine manually so i know the configuration file is correct but Desktop central does not deploy. The package shows executed and the logs look ok but nothing happens. I can deploy other things like acrobat and Visio 2016 so I know the network permissions are correct.
Add computer/device not connected
I would like to know if it's posible to add a computer or a devices that are not conected to desktop central. If it's posible where i can find the info on how to doit? tnks
Blocking internet from Desktop central
I want to blocking internet for windows OS from Desktop Central so we can set the user can only access the local network. Can be a request the custom script?
Show Name of Software Patches being installed
I wanna let Users know what kind of patches are ready to install, currently the Agent only mentions "Updates available" without being able to see what kind of applications are being Updated. How can i show the list of patches?
Feature Pack Deployment Failing
I followed the instructions for Feature Pack Deployment and the deployment is failing with "Unable to download dependency patch (104980) from the server." The ISO's are named as listed in the instructions and are in the correct folder on the server. We are currently on build 149 Thanks
W10 Upgrade (64bit) from W7 32bit
Hello, we have a Windows 7 computer with 32bit installation. DC now says that it can not be upgraded to a Windows 10 with 64bit technology. Is that possible anyway?
Office 365 Update fails to install
Update for Office 365 Deferred Channel Version 1705 (Build 8201.2200) -(x86) has failed to install on the majority of our computers. It states under remarks "The system cannot find the file specified." Has anyone else experienced this issue? Thanks! -Matt
Cloud Version for Desktop Central
Is there a Cloud Version for DC? I did not find a reference to it and our group would be interested. We have 1800 PCs managed by DC. Mike
Microsoft Surface Pro 4
Are there plans to support the Microsoft Surface Pro 4 in DC? Currently you are unable to update firmware/hardware updates from WSUS but can from Microsoft Update. As we don't let our users update from Microsoft Update, we don't get the firmware updates we require. Are we able to download these via Desktop Central?
DC user creating issue when enable SDP technician access to DC
Hi. I'am testing integration between SDP 9.3 and DC 10.0. Integration was configured using the guide. When I create technician in SDP and enable access to DC and MDM for him, a user with empty username is created in the DC. Domain name is filled, but User name is grayed out. This technician can log in to SDP and have access to DC from SDP, but can't log in to DC without SDP.
ManageEngine Desktop Central introduces an all new OS imaging and deployment add-on
Greetings from ManageEngine Desktop Central! Great news for Desktop Central users! We are glad to inform you about the newest arrival to Desktop Central family, an all-new OS imaging and deployment add-on to help administrators automate OS imaging and deployment tasks from Desktop Central console. With this new feature release, Desktop Central will now serve as a one-stop solution for complete PC lifecycle management, supporting all tasks from provisioning of OS, managing the desktops to retiring
Manage desktop central console over WAN, secure gateway configured
Hi all, We just purchased Desktop Central to replace SCCM, third party software patching system and our bomgar account. I successfully have DC agents and MDM agents communication from internet through secure gateway to or DC server. How do I make it so my IT team can use the DC Console to manage desktops? I also would like them to be able to use the Android/iOS app. When I try to access the console from a remote connection, it hits the sender however we just get a white screen in the browser.
Windows 10 Feature specific deployments
Hi, I have a deployment that I only want to deploy to Windows 10 1803. There isn't an OS option for the different Windows 10 feature updates so I was thinking of a dynamic custom group but I don't get an option for that either. How could I deploy to only one feature update release?
List of Microsoft Security patches ManageEngine is not allowing to be Installed
Does anyone have a list or know a quick way to come up with a list of all the Microsoft security patches that ManageEngine is not allowing to be installed on systems because of the issues these patches are causing? Thank you -Gerald
Self Serve Portal stops working with removal of SMB1 protocal on Windows 10
After all of the WannaCry action over the summer - today I finally got around to removing the SMB1 protocal from several WIndows 10 ENT workstations. It tried it first on a few test VMs and did not see any impact. However - when I tried this on a real workstation on the floor running Windows 10 1607 - I immediately noticed that the Self Serve Portal started kicked out some odd ball errors. To be clear - I am going in through COntrol Panel->Programs->Add Remove WIndows Features (see attachment) I
Using one domain service account for multiple domains
Hello, I am setting up DC in our environment for the first time. I have used it before at my previous company but on a single domain. My current environment has 4 separate domains and I was wondering if there was a way for me to add domains via one service account thats on the top level of the forest? When adding credentials in SoM is specifically states not to prefix the username with a domain. Any help would be appreciated.
Finally upgraded to enhanced APD and need some help understanding what i am looking at
We finally upgraded to the new APD model. We upgraded from .190 to .239. What i am trying to understand is what am i looking at and the methodology in place so that i can track success, failures and how the process is developing during the actual deployment windows. This is a test job I set up. I set it up yesterday (Aug 5th). These screen shots are from the next day (August 6th) When we go in the job we see the deployment summary which is 227 successes You can see in the configs this is set to
Red hat and centos patch support
Is centos and redhat patch support added on the MSP and Enterprise editions ? Info required please!
Cannot activate new license for MSP
Hello, I am trying to activate the license sent to us for the MSP version. However, I just get an error message (see attached). I've tried opening a support case unsuccessfully as well. This has been an ongoing issue for some time now.
deploy configuration that reapplies continuously
Is there a way to deploy a set of packages to systems after they are joined to the domain? Also, is there configuration I can create that always ensures a package or set of packages is always installed? Thanks
Desktop Central Wont start
After installing windows update KB4338822 on the desktop central server, the application will no longer start. Anyone else having this problem or have a resolution? EDIT: so it seems as though i can still access desktop centrals site, its just that the icon is no longer in the systray on the server and will not open when clicking the shortcut.
Desktop Central report computer with FileVoult
Hi, how can I get a report about FileVoult enabled (and details) computer? Regards
How does third party patching behave when the software to be patched is running?
If third party patching is enabled during the refresh cycle, how does it behave if the software to be patched is running? Does it skip the install, fail, or try to shut down the third party software to run the patch? Thank you!
Fix for Desktop Central server port in use issue
Hello everyone, Greetings from Endpoint management technical support team. A recently released windows patch has some issues which apparently shows ports as occupied when the application server releases its port for a restart. You'll find the known issue note on all the problematic updates as shown below. Known issues in this update Restarting the SQL Service may fail occasionally with the error, “Tcp port is already in use”. This issue is resolved in KB4345459. This has also affected the Desktop
AntiVirus Definitions
Can desktop central report of the AntiVirus definitions of Windows Defender?
Samsung Galaxy S7 - workspace license expired
We are using MDM in Desktop Central to manage our Samsung phones. Just recently, one of our users is getting the message that his workspace license is expired and it won't let him do anything. We do not use workspaces on our phones. This is the second user this has happened to. Any insight as to why? C.Durbin
Microsoft Office 365 x86 patch failure on Windows 10...
I have a client with ten identically configured and installed HP DeskPro PCs, running Office 365. Patching of Office has been running fine for months. However, recently, I have had two PCs starting to throw an automated patch error: Patch ID Bulletin ID Patch Description Vendor Patch Type Severity Remarks Deployed Time Release Date 24975 MS18-O365B Update for Office 365 Business Edition Monthly Channel Version 1806 (Build 10228.20104) Microsoft Security Update Critical This version
Server will not start
Performed update to Desktop Central following the instructions (updated to 10_0_0_SP-258). Was warned that it could not continue because services were still running. I had stopped the services, but decided to close the install and figured I would try again later. Tried to start Desktop Central. It will not start. It either starts, then stops. I start vacation in three hours. I need to fix this before I go... Suggestions? I rebooted the server and the service did start again. But I am nervous about
updatemanager wont run I run updmgr.bat and i get B A T C H R E C U R S I O N exceeds STACK limits ****** Recursion Count=593, Stack Usage=90 percent B A T C H PROCESSING IS A B O R T E D
I have version 10.0.203 trying to upgrade
Inventory of other devices
Is there any way to add external hardware, such as conference phones or displays, to Desktop Central's Inventory?
Self Service Portal Let user to interact with installation
How do I set it so that some apps in the Self Service Portal are set to "Allow user to interact with installation window"?
Configuration - Software Deployment package, Pre-deployment uninstall existing package, Post-deployment copy file into user AppData path
Hi, I need to copy a configuration file into the users profile paths for all users Post-Deploy. Install application using Desktop Central Copy ConfigFile.xml to all user profile folders after install is complete I have tried a few PowerShell script options to copy the file from the Desktop Central path to all the user profile folders %LOCALAPPDATA%\New Application\Folder\ConfigFile.xml The paths for "\New Application\Folder\" do not exist. So I need to create the directory structure and copy the
Configuration results display Failure - Reports show successful
Setup a configuration to upgrade windows 10 with the "Windows 10 Deployment 1709". I followed the steps on the knowledge base article to deploy the 1709 Update. The problem is I setup a config to deploy to our South Dakota location. I ran a report to find all the Windows 10 OS versions which I downloaded and saved. I pushed the config and I have one machine which shows successful. I have 3 Failed and 2 in progress 5 in retry and 2 yet to apply. When I take the list of machine OS versions and compare
Remote Control favorites
It would be great if each user could have the ability to save favorite devices to remote control. I was thinking within the new search screen before searching, they could appear below.
Deleting declined patches
We decline Unrated and Low patches. They keep showing up in reports as missing. How can I completely get rid of the declined patches? Thanks! Becky
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