Where to edit email template, 2FA
Hi, We are looking for the template for below message, where can we find it? ```Dear user, One Time Password (OTP) to access the product web console is 123456 The OTP is valid for 15 minutes till Jun 16, 2022 02:53 PM (Central Server Time) Do not share
making a multi file MSI installer with cab files
the only way i can see to do a msi installer that has it's own additional files and folders is via share drive and the share drive always shows up blank despite having all sorts of things in it.
Endpoint Central Update Old Ticket
Hello, We are currently on version 10.1.2220.4. Our Endpoint Central instance just notified us that version 10.1.222.0.12 is available for download. We have an old ticket (ticket # 2759971) that dealt with a previous update that broke our OS Deployment
Old configuration still applying to user
I have 2 configurations that run a login script for the respective targeted OU config1 is targeted to the AUG OU in Active Directory config2 is targeted to the CCTX OU in Active Directory I place the user account in the AUG OU and the config1 script runs
Do I need to buy Endpoint Central for scanning assets in SD?
We have SD 12000 now, enterprise perpetual license with AMS expired. For some reasons IT asset scanning was disabled years ago, but we want to implement it again. I downloaded Endpoint Central, install it on the same server, but it says it will work for
Server migration
Hi, Currently starting to investigate how to migrate my Desktop Central setup to a new server and I've been reading through the guides here : https://www.manageengine.com/products/desktop-central/desktop-central-server-migration-how-to.html and here : https://www.manageengine.com/products/desktop-central/server-migration-change-ip.html What I can't seem to get my head round though is it references a couple of times that you don't need to download an exe and install it, just copy the folder over?
Backup conversion from version 10 to version 11 of Fesktop Central
Good morning, I need to convert the database backup from version 10 to version 11 of Desktop Central, how can I do that? Good morning, I need to convert the database backup from version 10 to version 11 of Desktop Central, how can I do that? I also need
Desktop Central Service Stop
Dears, Good Day Kindly be informed that, when change DB From PostgreSQL to MS SQL the desktop central service stop working. Your Advice Please Desktop Central Version 10.1.2220.11 Best Regards, Omar Rashad
how to remove macOS user from the admin group via endpoint's custom script
The following script would work when run locally on macOS's terminal, but on endpoint, script will return run successfully (possibly because I didn't specify the return code) even though user's admin wasn't revoked. The objective of the script is to find
[Analytics Plus webinar] The 4-step plan to fortify your organization against cybersecurity threats
Hello folks, We're excited to bring you our latest webinar that details a 4-step plan to fortify organizations against cybersecurity threats. Date and time: September 21, 2022 2pm AEST | 10am GMT | 10am PST Why attend this webinar? Are you constantly
Local administrator group on PC - how to report on it?
Hey I'd like to run a report on the local Administrators group so I can see who is in it, and then modify it with a subsequent configuration I can only see local accounts in the reports - not query the groups. anyone know if this is possible? literally just need the asset name, and users in the Administrators group on each one. thanks Roger
Google fixes several high severity vulnerabilities in its Chrome 104.0.5112.79/80/81 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 104.0.5112.79/80/81 for Windows, and 104.0.5112.79 for Mac and Linux. This update comes with 27 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability
Google fixes a critical and several high severity vulnerabilities in its Chrome 104.0.5112.102/101 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 104.0.5112.102/101 for Windows, 104.0.5112.101 for Mac, and Linux. This update comes with 11 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Desktop Central Cloud - SO Deployment
Hi, Does anyone know ME roadmap to add SO Deployment on Desktop Central Cloud Version? Thx in advance
Securing Communication using 3rd Party Certificates
our company recently bought desktop Central UEM, our security analyst wants to secure communication using third-party certificate. But we already have the securegateway server installed setup in the DMZ with a NAT to a public IP. Do we still need to secure
Problem Initating remote connection to Linux endpoint
Hi All, Hope someone can assist with an issue I've been banging my head against the wall with for a couple of days now. I am trying to connect a Linux Mint machine to my Endpoint Central service, using the manually installed agent. The agent installs
MeDC randomly shutting down Windows 8.1 clients
Hi, I have a problem since one month or so, the DC agent is randomly shutting down our Windows 8.1 clients (12 computers which are kind of kiosk terminals) . Shutdown reason given : Your Computer has been patched for Critical updates and has to be shutdown.
Endpoint Central OSD Device code - how does OSD decide is a particular computer is a laptop / desktop / Surface or Virtual?
We are trying to use OSD to deploy Windows 10 to a bunch of machines and want to use the Device code option to have the computer name be the Service Tag or Serial Number followed by a D for desktop and an L for laptop. That should be as simple as specifying
CSR creation for a SSL
We are attempting to create a CSR in order to get a 3rd party SSL certificate imported. When attempting to create a CSR following the steps from page https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/importing_ssl_certificates.html#1._Create_CSR_and_Key_Files it
Patch Tuesday August 2022 - Supported updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-08 Security Only Quality Update for Windows Server 2008 Systems (KB5016686) (ESU) 2022-08 Security Only Quality Update for Windows
OU structure not showing up in DC10 reports
I have synced AD and can see the OU in SOM but when trying to run a report against computers in an OU several OUs are missing from AD.
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Windows Server 2022 VMs show up as OS "Unknown" in Desktop Central OS List
Hello, Not sure why, but after upgrading three VMs to Windows Server 2022, Desktop Central lists these servers in the 'Computers by OS List' on Desktop Central homepage as "Unknown". It's not a huge deal. Everything still works, including remoting, cmd
Build 10.1.2220.3 and Build 10.1.2220.4
Ever since we updated to build 10.1.2220.3 on the Tools > Remote Control page we have an alert that reads: Unable to establish connection! The configured port 8444 is used by some other application. Ensure that the port is available and restart Central
Red Hat Linux: Unable to enable patching due to login validation error?
I'm trying to enable Red Hat Linux support within Endpoint Central and am currently hung up at the initial step where I enter my Redhat username and password. It's providing a "Validation Failure" each time I do this. I've double checked the password
Distribution Servers Network Bandwidth
We are running Endpoint Central 10.1.2220.4. We have 15 remote offices with distribution servers. Was looking at some WAN reports and see that the distribution servers are chewing up large amounts of bandwidth. In one example, we have a test
Patch update delayed since application is used by another process...How do you patch a running program?
We use the program Plantronics Hub for our remote users to manage headset. When we try to pushout the update for Plantronics the majority of the computers report back with "Patch update delayed since application is used by another process." Is there
Software Version
I am able to pull reports to show current versions of software that are installed on our workstations. Is there a report/feature to show the latest version for that software. For example we have Google Chrome installed running on version 1.0 but want
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with a few enhancements and a bug fix. Please Download the latest Secure Gateway Server here. You can find out more about the bug fixes released in the build update (90096) on this
Configuration Priority
Hi Team, Has there been any progress on the numerous requests for configuration priority? I notice this question has been asked for a number of years without any real response apart from it being added to a feature request list. This for me and obviously
Prohibited software alert happens every start up??
Hello, Everytime users boot there machines the prohibited software shows the history of there prohibited software. Once the software has been removed from the machine or accepted, i feel this alert is no longer needed, maybe once after its been accepted
Are you running your Secure Gateway Server on 32-bit OS? - Time to upgrade
End of support for 32bit-OS Secure gateway server Hello everyone, As on August 1, 2022, we will be discontinuing support for 32-bit OS Secure Gateway server. If you are running the Secure Gateway server in a 64-bit OS architecture, it will be automatically
10.1.2220.7 upgrade agents are now down
upgraded the server and now all agents are red
Desktop Central Agent Installation Fail
Hi Everyone, I am trying to install our desktop central agent manually, because it has not been applied automatically (as is usual via group policy), and I keep getting the following error: This advertised application will not be installed because it might be unsafe. Contact your administrator to change the installation user interface option of the package to basic. Then the installation fails. We have 200 other devices that work no problems but this one seems to be an unusual issue in our environment.
How to deploy new Autodesk products (2022) with DC
Hi, I have problems with deploying Autodesk 2022 products. On the Autodesk CEP Manage page I have created an deployment package with a share as the storage point. Now I have the created "Install AutoCAD MEP 2022.bat" with setup commands. 1. with GUI 2.
How does networking work from ME Desktop Central to/from laptop to DS Server
I loaded ME Desktop Central service onto my laptop while connected to VPN. I could see a good deal of TCP traffic from laptop to the server at ports 8083 and 8027. The server could see the relationship but attempting a scan is failing. Anyone have more
Desktop Central 64-bit Agent
Hey, Any plans to make the Desktop Central agent 64-bit? The script engines that get called on Windows are called from SysWOW64 instead of System32. Thank you, Cheers
Desktop Central Client Compatibility with ARM Processors
I would like to install the Linux Agent onto an Arm processor. I have read several different forums and threads that states that there is the possibility of getting the agent working. If there is a Beta, I am interested in looking into that. Our organization
Faulting application name: dcusbsummary.exe Exception code: 0xc0000374
Can i get an explanation as to exactly what the dcusbsummary.exe does please. We are having issues with Dell docks and now they're pointing the finger to the above file stating that could be causing our issues since the Dell docks are USB based. When
SMB ports could not be open permanently for Endpoint Central
Hi friends, In my organization there are some policies that not allows us to keep open some ports like 135, 139 or 445 permanently on the client side because of SMB Vulnerabilities. But we need to scan workstations by Endpoint central and its agent or
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