Remote Control - Two Network Card in Computer
Hello I'm new in this community. Right now I am testing Desktop Central 10 Remote Control and I faced the problem. The PC has two network adapter. One adapter is for external network use and other is for internal. My Problem is that I can not connect with this computer from Tools > Remote Control > Connect although I can scan PC from Inventory > Scan Systems > Scan Systems or Scan All and the scan process finishes successfully (Scan Status: Success & Remarks: Scanning Completed ) Is there any way
Desktop Central - OS Deployment - Where to start?
I've been poking around in Desktop Central's OS Deployment module, and looking through the manuals, etc. All that I'm finding for the most part are articles or five minute videos that tell what the product does, not how to configure it correctly. I'm looking for a good guide in getting the OS Deployment set up properly and effectively. Thanks, Patrick Korman
device is up and pinging but is reported as down
i have a device that is pinging successfully and is up however i am unable to access the same in desktop central as it shows that it is down.
WAN Facing DC servers
Hi all, We're doing a POC with DC to potentially replace Ivanti EPM and a requirement moving forward to have off-site machines patched as soon as they come online since some users have infrequently used machines kept at home just for when they travel or have an office closure. Can DC be architected in this way? I would want it to be able to dynamically switch between being an off-site device and an internal device as they employee travels.
removing computers in inventory DC
Hello How do i remove old computers from inventory?
Separate Patches For Servers
Hi, I'm beginning to set up patch management for our endpoints with Desktop Central. However, I'm a little hesitant in regards to servers. Is there a way to separate what patches are approved for certain servers vs. others? I have to schedule updates at different times for some servers in production and they can't be updated at the same time as others. I'm wondering if there's a way to create different groups with different approved patches and installation times? Thank you.
Manage Chrome Extensions
Is there a way in Desktop Central to manage extensions installed in web browsers, specifically Chrome? I would like to be able to at a minimum run an audit of what extensions users have installed and ideally add and remove extensions as needed from Desktop Central. Does this functionality already exist or is it possibly on the road map for the future?
Merging two DC installs
My company recently acquired another company that also uses Desktop Central. This document covers moving DC from one server to a new server, but the steps don't make sense for combining two existing servers. eg, step 6 says "Manually copy the Desktop Central installation directory named DesktopCentral_Serverand paste it in the new computer" but this would overwrite my existing files, and I'm not sure tat's what I want to do. My existing server will not be changing. The newly acquired server will
Supported Patches -Pop Up on Download of a patch
Today, I got an alert from CISA (National Cyber Awareness System) about Adobe Acrobat DC Update. I went to Supported patches saw it listed there the one we need. When I went to download it (Accessing Desktop Central through Chrome) blank pop on my screen which basically said that it was waiting on the server. Is this typical or am i missing something in my configuration?
How to move software repository / network share location
Hello, I would like to move the location of the software repository I have configured in Desktop Central. How to I make sure that all of the software packages I have created will reference the new location?
Speeding up software population in the Self Service Portal
I've published a few applications that are available from the Desktop Central notification area Self-Service portal. Is there a way to speed up the population of the software titles. On a freshly installed DC agent, the software list populates immediately. On a PC with an existing agent, it seems to be about 24 hours before the software populates in the list. Is there a way to speed up this so that users are able access the software immediately or within an hour of publishing the title? Thanks
Patch Tuesday - December 2019 updates
Hey guys, Here is a quick run-down on all the updates released this Patch Tuesday New Security Bulletins : 2019-12 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB4530719) 2019-12 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4530692) 2019-12 Security Only Quality Update for Windows Server 2012 (KB4530698) 2019-12 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4530730) 2019-12 Cumulative Update for Windows 10 and
Delete Registry Key issue
I'm trying to delete a key in the Registry that prevents Microsoft Teams from popping up when the user logs in. I setup a configuration settings to remove the following key: Hive: HKEY_CURRENT_USER Key path: Software\Microsoft\Windows\CurrentVersion\Run Value Name: com.squirrel.Teams.Teams But it is not working. What am I doing wrong? Please help
Patch Management Tab issue
Whenever I browse to the Missing Patches, Installed Patches or any of the Patch lists I get the following screen and no results: (it just acts like it is trying to display but nothing)
Self Service Portal - Desktop Central - User Create
When i request a software with the Self-Service Portal of Desktop Central , it create a ticket but the user that make the request is not the right one (ticket photo). We have users on Desktop Central that are organized with Id but the check the Desktop Central do on Service Desk is by name so it cannot find the user because "Id-example" is different to "username-example" , so it creates a user on Service Desk that has id in the name variable (user photo). It is possible to change the check between
Patch Tuesday December 2019 - Forecast
Hey guys, The last Patch Tuesday of this year is almost here, let's take a quick look at what to expect in December 2019 - Patch Tuesday We can expect the usual monthly rollups and security - only patches from Microsoft. This will ideally include patches for the various operating systems, along with updates for Office, SharePoint server, Internet explorer and .NET There are possibilities for updates from Apple as well in the form of updates for MacOS, iTunes and iCloud for Windows. Google has also
DC Software Inventory software incorrectly reported as installed...
DC Build Version:10.0.414 Software being reported by inventory as installed: Adobe Reader 9.4.4 The software was manually uninstalled from the system, which failed to complete. To remediate we have run the Microsoft Program Install and Uninstall troubleshooter, which claimed to have completed the uninstallation of the application, as well as running CCleaner, which cleaned up related orphaned objects in the registry. However, after rerunning inventory scans, multiple times, we are still seeing the
Migrating from Win 2008 to Win 2019 - Not working
I'm moving from a Windows 2008 server to a new Windows 2019 server using the internal database I followed the steps provided in the knowledgebase for moving a new server with a new IP (https://www.manageengine.com/products/desktop-central/server-migration-change-ip.html) However, once the migration completes none of the agents will connect. When I troubleshoot an agent everything connects expect the "notification server". I've tested via Telnet that I can connect to all of the ports on the new
In-Place Upgrade of PC Breaks DC Inventory Tab
Hi All, We have been performing in-place upgrades of Windows 7 to finish up a couple lingering PCs. We have noticed when the PC is upgraded, the inventory page for that machine in DC errors out with the following error. This happens for Windows 7 -> 10 and for server 2008 -> 2012 R2. I've included it inline below. Anyone else see this? Thanks! Tyler
Automatic deployment of software and configs to a newly imaged computer.
We use Dell image assist to image computers. I was wondering if there was a way for desktop central to automatically push software and configurations to these machines when after they get the agent installed. Without me having to deploy them.
Unknown Error. Code : -2145116147
Hello all, I send the security updates for the computers but I’m getting the following error: Unknown Error. Code : -2145116147 This has happened to me several times so I need help because the computers are not pactching Thank you for your support
Scheduled Shutdown Task Alerting and Reporting
Have been using the "Schedule Shutdown" tool in DesktopCentral for a long time for monthly server reboots. Have more than 40 tasks now all with varying Days and Times. The biggest issue with this has been the lack of reporting and non-existent alerting. Is there any way to configure alerts to be sent if one of these Scheduled Shutdown Tasks "fails"? Also, is there any way to configure a report that lists all of the Scheduled Shutdown tasks along with their last Run Success/Failure status? Would
After update to 10.0.450 Patch Mgmt SystemsView Table Size decreased
After update to 10.0.450 the size of the SystemsView Table decreased. Half of the browserwindow is blank. Can't use Browser Search for complete Table. Using only first half of the window for a table and presenting a blank screen at the bottom is unefficient, inconvenient, and makes it more difficult to get a comprehensive view. After the update we also noticed lack of performance. It takes up to 15 seconds to display the tables, compared to 3 seconds before. Is there a way to adjust the tablesize,
USB report
Is there a way to show what usb devices are enabled or disabled?
Idea: user email address field in inventory
My organisation has lots of distinct groups that are independently funded, so in Desktop Central I set the 'owner email ID' inventory field to be the email address of the group leader. This allows me to know who is 'responsible' for the machine, as well as setting up a scheduled report that emails every group leader with an asset report - which is excellent. However I was thinking that what would be amazing would be a 'user email' field, that defaults to the active directory email address but can
Desktop Central Forwarding Server (Now Secure Gateway)
Firstly, can we please start including in the patch notes that the Desktop Central Forwarding Server (Secure Gateway Server) is also being updated with the Desktop Central Build? Or Include a banner on Desktop Central when you login that the Forwarding Server (Secure Gateway) is out of date? I had no idea this was an issue until I went to look for the forwarding server option and found it was changed at some point to be called Secure Gateway Server. Secondly I went to upgrade from the Forwarding
Question/Idea: Dashboards per remote office
Hi, I really like my main dashboard view, and I pay close attention to the Network Status and System Health graphs. My problem is that I have two 'offices' configured -- 'Local Office' which is all my desktop systems on site, and 'Laptops' which is for mobile devices. In my environment, it's very important that I keep the 'Local Office' up to date, but 'Laptops' are less important. It would be extremely useful if it were possible to change the 'scope' of the main dashboard to a particular office/scope-of-management.
Desktop Central 10.0.469
Hi I have problem with DC. I just install new server for test (trial mode for 30 days) and I have problem with upload files to patch repo. my steps Going to Patch mgmt and Download Failed (Patches)(5) I can see list of patches i failed status. Press upload and download file from link at the bottom after download, press Click here to browse the file upload and navigate to download folder. mark file and press ok then upload. And nothin happend. Stil I cen still I can see uploading % and nothing happen.
Desktop Central Script Repository Templates - Empty
Hi, Since a while the Destop Central Script Repository is empty. It does'nt show any templates. I have updated Desktop Central to the latest version but still no templates available in script repository. Has anyone faced the same issue, how can one handle it? Thanks
Desktop Central WAN Client - Live Status
Dear Team, We have installed Desktop Central, and everything works perfectly. However we have an issue with the WAN Clients that are connected through Direct Connection (Not Distribution Server) where the Live Status is Down! Computers in the LAN Connection; the Live Status of the Clients shows green, but in the case of WAN, once they are installed, they do show up in the Desktop Central Remote Office location. It does become green, but clicking on it, makes it red. I have noticed that the last contact
desktop central server 9 upgrade path
Hi all I'm new to desktop central and have inherited a system (desktop central server 9, agents are version 9.1.96.w) that was installed in 2015. I believe it was working at one point. I do not have the password to login to the current desktop central server portal. The password reset isn't working either. The agents get installed via GPO and without a ton of digging, it looks like they're reporting to the server properly (no errors that I can find so far). I'm looking to purchase the latest version
INbound ports on clients
hi, I started working at a small company using Desktop Central. They asked me to enable the Windows Firewall on the clients and especially the INbound connections should be restricted. I tried finding which ports I need to open on the clients ( inbound -> from server to client), but I found a lot of contradicting information. I did a quick netstat on the Win10 laptops and noticed only one connection to the Desktop Central server: TCP x.x.x.x:56128 desktopcentral-server:8027 ESTABLISHED I
Eval of DC with ServiceDesk Plus integration question
Hi all! I'm running an eval of Desktop Central and I'd like to see how the integration with ServiceDesk Plus works but I'm not able to follow the instructions for the integrating the UI. The document here (https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/ui_integration_with_servicedesk_plus.html) says I should see a "Desktop Central" link under "Admin > Integrations" in SD+ but it's just not there. I see other products like Jira but no SD+. Am I missing something?
Only one record imports from CSV file
I have a list of 96 keyboard assets to import from a csv file. Even though it shows all 96 assets imported fine, it only shows one keyboard imported from the list (the last one.)
Rollout of Windows 10 1909 Feature updates - The Vanadium!
Hello All, A Quick heads-up, Microsoft has released its Windows 10 1909 feature updates for users. Below you can find few highlights of this feature update. Most of the new features are focused on increasing general performance and efficient battery usage. An improved security when using Internet Explorer and Microsoft Edge. Voice-activated digital assistants can be accessed by users from Windows 10 lock screen. Go ahead, and update this feature pack by applying the below Patch IDs in Patch
Hardware Invetory - S.M.A.R.T. values - SSD drive Terabytes written and Remaining Life
I suggest the installed client also gather additional information about "Hard Drives" Relevant entries in S.M.A.R.T. tables on the drives. Errors, CRC transfer errors, and the like. For SSD drives additional smart information might be gathered. Alas there appears to be little industry wide standards for which S.M.A.R.T entries should contain these values but many utility makers have managed to get the correct entries for many brands/models for: Total Bytes Written (for warrantly purposes TBW
Distribution Server Problem : DS & replication active but no sync
Hello, I am running a Desktop Central Server (my LocalOffice) and a Distribution Server (my RemoteOffice). I installed the distribution server .msi onto my remote office server. I also configured a replication between the LocalOffice and RemoteOffice. Lastly, I have an IPScope defined which pushes my clients to LocalOffice or RemoteOffice when they make contact with the agent installation. The manage engine agent is currently rolled out via GPO in our domain. The remote office settings are configured,
Certificate is not added using profile management
Hi, I am trying to deploy certificate using profile management in MDM, but after selecting the certificate and clicking save nothing happens, and the certificate configuration does not have the correct sign to show that it is configured.?
cvs import in ManageEngine
Hello, I would like to add some missing data to the scanned workstation in the Desktop Central 8 Build 80332. How can I do that. We have only the Desktop Central 8 installed. Furthermore I would scan some standalone machines. How can I do that and how to import the scans into main database. The standalone have no network. Greeting, Eric
Cannot find USB configuration options or reports
Our current Desktop Central build 10.0.433 is not showing the options to view USB reports or to configure USB Audit Settings under Configurations Settings. Do we need to enable something else to have access to the USB related menu options?
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