Patch Deployment Problem
Hi i have some problem with patch deployment.the patches are deployed and the status says "Patch already Installed and the changes will not be effective until the system is rebooted.". no matter how many time i reboot clients and rescan for missing patches they will remain in this status. what should i do???
Failed to extract archived files : CS6MAsterCollection_Install.pkg.zip when deploying to Mac.
Received the above error when trying to deploy Adobe CS6 to mac computers. I already customized the CS6 and make it a zip file but somehow cannot extract when deploying. Any suggestions?
2 Remote offices using the same distribution service
Hi, I was wondering if it is possible to have 2 different remote offices use the same distribution service? Example we have a office where the subnet is set for those computers to be under a remote office, but we don't have a distribution server there. We currently have this remote office using direct communication but this is not the most ideal as it will use more bandwidth going across the network than it would using a DS that is close to the remote office.
User Conference 2015
We are happy to announce our next big event in the US - ManageEngine User Conference on IT Service Management in our head office at Pleasanton, California on November 5th and 6th of this year. Two days of power-packed product sessions, training, and more. What do you gain? · Gain insights on using the product effectively · Learn the common problems you might encounter and to fix them · Best practices and tips on using the product from other fellow users Meet the Team
Schedule Agent Install
Hi, I'm currently rolling out Desktop Central agents across multiple sites for a customer. I have a list of desktops/laptops to install the agent on and have added this to the computernames.txt file. Running the the setup.bat file is fine during office hours, but is it possible to schedule the script so that it runs outside of office hours? This is so I can install the agent on desktops that aren't turned on until the evening or at weekends. I'm guessing this would require amending the setup.bat
Log file size
What range would be considered normal for the log files on any client machine and how does it manage its size (number of days vs size etc)? Secondly, Is there a way i can manage that?
Login, feature access issues using web interface.
We recently upgraded the Desktop Central app to 91043. Yes, I know there is a newer patch, but we have not decided to install it yet. When I attempt to login to the application (using the system's admin account) I get nothing. It just sits and waits for a response. I have left it for 4 or 5 minutes before. If I click the login button again while it is doing this, I get this message: Then when I hit the back button, I am logged in magically! When in the application, I cannot get to the SoM. Other
Linux as Desktop Central server
Are there any plans to make Linux server distributions, place for server side of Desktop Central? We are in process of making decision weather to buy Desktop Central or not, and this could be critical feature for making decision to buy. Kind regards!
suppress notification
Hello, I'm wondering if there is way to suppress notification on user's desktop, e.g.."patch scanning" or "inventory scanning"? Thanks, Zahid
Error - The specified server cannot perform the requested operation when trying to select computers in SoM
When I go to the managed workgroup under "SoM/Add Computer", I get "The specified server cannot perform the requested operation." This is an existing managed workgroup that I have added PC's and installed agent's through in the past. I have the most up to date build which I just installed hoping to fix the issue, to no avail. My DNS is resolving appropriately. Any thought on where to look next are greatly appreciated! -ddub :)
Enable NPAPI in your Chrome browser for trouble-free Remote Desktop Sharing
Hi All, In the latest version of Google Chrome browser (Version 42), Google has removed NPAPI support. Since Desktop Central's Remote Control makes use of this plugin when used from Chrome, we request you to perform the below steps on the viewer machine to configure NPAPI based plugins. Enter "chrome://flags/#enable-npapi" in Google chrome's address bar. Click "Enable" link for the "Enable NPAPI Mac, Windows" option. Restart Google Chrome. Now try Remote Control from Desktop Central. More Details:
Remote Office IP and ports (WAN)
Hello, I got a couple of computers that's never in the office so I have to make a remote office configuration. I just wan't the agent to communicate with the server over https, could I only open up port 8383 in the firewall then? Or do I have to open the other ports to? Like 8027 and so on? In the settings for the remote office Desktop Central has the local server IP adress by default? Because it's there and I didn't add it. Could I just change that to the WAN IP or the domain name i configured?
How to debug "Replication cycle finished with some failures"
Hi We have very often problems with Remote Office sync "Replication cycle finished with some failures" Reason usually "broken" configuration We need to delete config one by one to find where is a problem and let DC to sync. Where can I find source of problem to find it fast and let other config to run without modification? Best regards Dmitry
how to rename administrator builtin on all workstations of domain
how to rename administrator builtin on all workstations of domain ?
Scheduling Patches
Build: 91058 I've scheduled patch jobs with reboots at 5:30pm so it's done after hours, I've been doing this since the beginning of using ME. For the past 2 days the jobs started at 4:30pm, needless to say the end users were not to pleased with their workstations rebooting with clients sitting in front of them. Checked: current time and zone is correct on ME computer, like all other workstations they are set with domain server which itself is correct. ME ->Admin->Personalize is exactly the same
Report on Hardware based on Installed Software
Hey, I have been messing around with the Custom report feature in Desktop Central and cannot seem to be able to generate a detailed report on hardware in a computer if they have a specific piece of software installed. So for example, for all the computers that have Microsoft Office 2013 installed, give me the CPU family, RAM, and video card. Is there a way of doing this and I am just completely missing it? Thank you, Cheers
Deploying a windows Hot Fix
I am trying to deploy a windows hot fix and running into some errors. Was hoping you might be able to tell me where i am going wrong. hot fix is KB973148 I downloaded and extracted the hot fix into a software package. Then i set up my deploy configuration And deployed immediately to one device. the job fails with a generic error code. We have deployed several hot fixes this way so not sure where i messed up or if there was a better way to deploy a hot fix. Sure wish i could do it in patching.
How to search for a folder in DTC
How can I perform the following tasks with DTC? > Get a report of desktops which have the existance of a specific folder? (Windows.old) > Delete the contents of a specific folder? (c:\windows\softwaredistribution\download ) > A report of the sizes of specific folder (such as c:\windows.old_
MS SQL Queries for Reporting
Hello, We have just migrated Desktop Central to MS SQL and, I am looking for queries available to run from SQL Server Management Studio . Are there any resources for this? I need to do some custom reporting and I am unfamiliar with the DB. Thanks
backUpData.bat missing from my entire network ... I did a search just in case there's a copy hiding somewhere :-)
Hi y'all, I'm trying to apply service pack 9107 to a 9106 install of Desktop Central. I have always made a backup using backUpData.bat but this time that file is nowhere to be found on any drive throughout our entire 60 TB of files. I know this because being a fool, I searched anyways ... just in case I fell asleep at the mouse and inadvertently moved it or something. I even attempted to look inside all of the ManageEngine related archives .cab .exe and .ppm files kicking around but no dice. Easy
Migrating from MySQL to PostgreSQL
Hi Team Greetings from Desktop Central Technical Support. The migration from MySQL from PostgreSQL is supported from 91032 build. However, I'm just reiterating this news again for the benefit of customers who want to do a migration. https://www.manageengine.com/products/desktop-central/pgsql-database-migration-how-to.html Please feel free to contact support, desktopcentral-support@manageengine.com for personalized assistance. Regards, ----- R. RomanusPrabhu Technical Account Manager Desktop and
Your Trial Period has Ended since patch 91058
I'm running the free edition of Desktop Central and since installing patch 91058 I'm now unable to access the admin page and if I click License I see an error: ' Your Trial Period has Ended / Your License has Expired'
Trying to Add Network Shared Printer Configuration
I have been trying to add a shared network configuration and it appears that the Desktop Central server is not seeing most of the print queues that are published in the network. Is there a way to troubleshoot why these printers aren't showing up in the configuration?
Computers without specific software starts with specific word & comp name
I need a query report that shows computers without specific software, starts with "Secure" word (ex:SecureDoc). The result should only shows computer name end with NB (ex: ComputerNB). Columns required: - Computer Name - Software Name - Software Version. Thanks.
DesktopCentral doesn't start
Hello, I just installed the DesktopCentral free version on a clean Win10 machine. The service fails to start, the attached log seems to indicate a problem with the database. Could anybody advise on what the problem could be?
Ransomware
Any idea to use desktop central to change desktop configuration to add layer of protection against ransomware?
missing software
Hello, I ran a report to find out which machines had the agent installed. While using the information, I realized at least one machine was missing from the report. The report is just a custom report: Software Name equal "ManageEngine Desktop Central 9 - Agent" columns - Computer Name, Logon User, Model I checked the computer, and it does not list the agent under the software tab. On the actual computer, the agent is installed, and it does list it in both SoM as being installed, and it is listed in
Tie new Remote Office to existing Distribution Server
We're deploying a large number of sites which we'd like to organize according to their site codes. It would be excellent for organizational purposes if we could tie a new remote office to an existing DS without having to deploy a new DS. For example if we have a DS in a hub site where multiple primary offices terminate to their local MPLS cloud we'd like to have a DS there which services multiple site codes. With the current architecture we have to assign multiple sites to the site with the DS.
Adobe illustrator 9 error message
Illustartor 9 was working fine but after using a registry cleaner no longer loads. Receive error message PDF Poquito50iRelease.dll not a valid windows image.Reloaded the software from add and remove programs appears to load,have the correct regkey but still get that error message. Help!!
Patch Management - MS15-093
Hi, What about MS15-093. It seems to be really critical. https://technet.microsoft.com/en-us/library/security/ms15-093.aspx This security update resolves a vulnerability in Internet Explorer. The vulnerability could allow remote code execution if a user views a specially crafted webpage using Internet Explorer. An attacker who successfully exploited this vulnerability could gain the same user rights as the current user. Customers whose accounts are configured to have fewer user rights on the system
Migrating Desktop Central
postmaster.pid still found in the folder and it is not going away so I cannot copy the folder to the new server.
up time reporting.
I have found a couple different ways to run an uptime report however i cant seem to figure out one step. My goal is to set a scheduled up time report to show boxes that have been up for more than X amount of days. I can make this report but the value of the criteria type requires specific days. It does not allow a set value like ">30 days" We could also do this however it it shows all boxes and its not scheduled. We could select a specific date range and edit it every week we wish to run the report
Unable to update Desktop Manager
Hi, I received the notification that build 91058 was available and duly downloaded the hotfix file. I'm on build 91043 but when I apply the .PPM file I receive the message: Do I need to uninstall the previous hotfixes first? I didn't need to do this before, or is there a different problem? I also noticed that the file name now has MSP in the text, which older patches didn't. Cheers, Fernando
Adding scope of IP addreses to Patch Management
Hi there, How to effective deploy agents to hunders if not thousands of computers ? Thanks, hd
Change the default log in authentication
Currently when i log into DTC the default log in authentication is local. I would like it to be the AD authentication. Is there a way i can change that with out deleting the local admin accounts?
Recover .mdf file of SQL server
I am trying to use my database file which is in .mdf format and created on the date 14 July. Whenever i try to use my file in order to restore and update the database, it show the error message of corruption and i can't able to open them. So i am urgent looking for a reliable solution which help to recover and restore .mdf file of SQL server. Any suggestion will be appreciated.
Agent Up is down after refresh
Hi, I am using DesktopCentral supplement to the SDP . I moved the application to a new server and i have a problem. In SoM status is Up but after refresh is Down. The computer is running and has a new server ip .
Vulnerability Database Update fails
Hello, I turned off my server during my vacation, I switched my license from trial to free, as the 30 days were over. Now I am trying to update the vulnerability database, Everything works, except the last step, "Syncing security updates" It takes a while and fails after about 5~10 minutes. - I already turned off all security software that can possibly block anything, - I already turned off all network-based security( Astaro UTM), to avoid it blocking anything. It still keeps failing over and over
Block 3rd Party Applications from being available under Patch Management.
It is taking us longer & longer each month to approve Updates manually as there are more & more unnecessary 3rd Party Patches appearing. Is there a way or could there be a way for us to block these 3rd Party Applications from appearing? We do not want LibreOffice, iTunes, CDBurnerXP, Poedit, Opera, & so forth from even appearing as an Option to be approved. If we could at-least set them to auto Decline would suffice. As we search for Not Approved Patches recently released. Thanks,
Patches did not deploy
Hello, the monthly patches downloaded fine, but did not deploy to any systems. I know the downloads were ok because they did deploy to the test group, just not to the entire company. What logs can I use to determine what went wrong? Does anyone know a solution? I should mention that the guy who used to do this left. Thanks! Beck
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