Environment Variable
I'm trying to get Desktop Central to set a User Path Environment Variable based on the current log on server. IE Variable = LogonServer Value = CURRENTDOMAINCONTROLLER Where CURRENTDOMAINCONTROLLER is equal to the Domain Controller that last processes their log on request. Does anyone know how I might go about getting this done? Thanks, b
Agent connection history
Hi, Anybody knows how to find out from the desktop central server the history of agents disconnections. I am trying to find out when the agent disconnected from server (basically for how long it had been disconnected). Thanks, Roy
Agent on windows XP SP3 home - dcappcontrol.exe is crashing
Hi, I have agent 9.1.82.W installed on a windows XP SP3 home machine. The machine keeps getting the following error: dcappcontrol.exe has encountered a problem and needs to close. We are sorry for the inconvenience. Does anyone knows how to correct this? Thanks, Roy
Custom Report - Local Group Members
I wish to create a report on anyone with local administration rights. I can do this using the 'Local Group Members' report but I wish to exclude such members as Administrator from the report. I imagine this could be done using the custom report but I'm not sure of the field names etc. Can anyone assist?
any plans to change how Script deployment is handled?
Currently a connection of some sort is required to deploy certain types of scrips using DTC. This could be a logged in user or a active RDP session. In an environment ruled by end user desktop/laptops that seems fine however in an environment comprised of only servers where there should be minimal direct log ins that makes that particular module rather useless. We hit up support and were told this was just the way it was. Are there plans to change how scripts are run in order to accommodate not directly
mySQL data calls for third party applications
We have multiple reports set up to auto generate a wide array of data points. The issue we have is, that even though it works it is spamming the heck out of people. Also we require multiple reports to build a data point that we are looking for. Its simply data overload and at that point the data can be overlooked or ignored by the end user. What we would like to do is query the MySQL DB to pull the required data directly into something like excel or share point. This way when the data is needed
MDM and Active Directory user password changes = Sync!
I recently spoke with a representative from ManageEngine and asked him if they were developing - or had plans in the roadmap to develop the ability for Desktop Central MDM to automatically push out password changes from ActiveDirectory down to the phones. Blackberry has had this ability for years using their BES server software. I was very surprised to hear that they had no such plans and also that not many customers have ever brought up the question. What gives? We are a medium-sized company that
Software Metering: Tracking Adobe Standard vs Adobe Pro
Howdy, We are trying to use Software metering to track the usage of Adobe Acrobat X Standard and Adobe Acrobat X Pro. While the usage is showing up it is identifying the products as the same. I believe that this is due to the following: The path and filename for both products are the same c:\Program Files (x86)\Adobe\Acrobat\Acrobat.exe The file version reported is the same (assuming both are at the same patch level, in our case it is currently 10.1.15.11) The product name as reported by examining
Roaming users maximum
Hey all, We have about 30 users (sales, marketing) who rarely are in the office where our server is. There is the option to configure roaming users to directly communicate to the server when outside our network, in the documentation it recommends doing this for no more than 10 users for bandwidth related issues. What's the recommended course of action for a situation like this? The important thing for us would be to let our technicians remote into their machines for support when needed.
Upgraded to 9.1.0. SP72 from 9.1.0 SP58 but now service won't start
Hello, I'm pretty new to Manage Engine. I applied the patch from 9.1.0.?? to 9.1.0 SP 58 and things went well. So this time I applied the Service Patch from 9.1.0 SP 58 to 9.1.0 SP72 and the service won't start. I have rebooted several times. I have googled the problem and looked through this forum. Haven't seen anything that was super helpful or worked. Any ideas would be welcome. BTW, System is running Windows 2012R2, 12GB memory installed on c:\ManageEngine\DesktopCentral Thanks for helping
Push RDP Shortcut
Hello, We have a RDP shortcut that we set using MSTSC and I want to deploy this shortcut to my users. Which is the best configuration process to follow to have it show up on the desktops? Thanks, Chris
Security for Roaming Users
I am evaluating Desktop Central in my environment currently. I have a Central server setup on our LAN and a distribution server setup in our DMZ. I have setup a Remote Office called "External Connectivity" for all off-LAN computers to connect through a DS in the DMZ. I have an IP scope setup for our LAN and have the default Remote Site set to "External Connectivity" We have many users that never come into the office. I have changed the default port to come across port 443. This is opened in
LogMeIn via Desktop Central
Hello there. I started making a package to remove LogMeIn. The package was rolled out via a GPO for some years ago. I try to create a script via Desktop Central that makes the Uninstall process go smoth. It's setup as an "silently uninstall" and the user does not have to do anything. When I run the .cmd file locally, it removes the LogMeIn without problems. But as soon as I deploy via Desktop Central, i get loads of errors, among other the shortcut in start is not removed, all the records in registry
Desktop Central Agents
Good Morning, I have a machine - Windows XP SP3 and it currently shows agent version 9.1.40. My current Desktop Central Server is v 9.1.69. I tried to push the agent from the Distribution Server which comes back as successful but the agent never installs. I have also tried to install the agent from the console which fails with error Unable to get the agent status. Operation timed out. Over the last few weeks I have noticed more agents displaying as red which makes me think the machine is off. When
Supported OS for Desktop Central Server and Distribution Server
Hi. My company just purchased Desktop Central MSP Edition and I'm trying to get it set up. Looked at the system requirements here: https://www.manageengine.com/desktop-management-msp/help/index.html but it doesn't mention anything after 2008 R2. Is the Desktop Central server supported on Server 2012 (2012 R2?). If so which Edition? What about the Distribution Server?
Migration of MySQL database Ms-SQL
I wanted to see how feasible is dektop Central migrate a MySQL database to SQL Server, the tool is able to withstand such changes.
Configuration - Disable auto update for Acrobat DC and Acrobat Reader DC
Hi, is there any way to deploy configuration to disable Acrobat DC (and Reader) auto update?
MDM can't apply restriction policy
Hi, I have Desktop Central Server version 9.0.1.43 and ManageEngine MDM version 9.1.25.S installed on android phones. Now I faced with problem during associating profiles with these phones. If I try to use any restriction policy, I have following error: “Error occurred during install restriction policies”. Does anyone knows how to correct this?
My Document Redirection
Hello, I need some help with folder redirection please. We want our users to use Google Drive for their my document storage. I have created the below for a folder redirection policy, but it does not seem to be taking effect. Thoughts? Folder Redirection Details Action: Copy existing contents to the redirected folder Personal [My Documents]: C:\Users\%username%\Documents Personal [My Documents] Exclude Folders: Send To: C:\Users\%username%\Google Drive
Push Task to Machine
Is it possible to create the task and the parameters I need and then push it to the machine and have Windows 7 Task Scheduler run in? I don't want to set up the same task on multiple machines by hand. Thank you, Chris
Workgroup Password complexity requirements
Is there a way with Desktop Central to enforce password changes every x days as well as complexity? Thank you, Chris
Configuration question
Hi, I have a Configuration for all clients to deploy a software package. My question is if this package has been deployed to a device and that device is then wiped, when will DC check that device again and redeploy the package? Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Query relationship help: Mapped Drive query
I have imported certain tables into Access 2010, and am building queries to do reporting. The current query I am trying to create is; what mapped drives does each user have. I have the Invmappedlogicaldisk table with 2 unique fields: USER_NAME & COMPONENT_ID What relationship can I link one of these fields to in order to correlate it with a valid user in the aduser table? If it needs to link to a computer and not a user, what is the relationship and to what other tables? Thanks.
Patch management for non Internet connected air gap network
Is it possible to use Desktop Central in an air gap network without Internet connection? Something like an external Internet connected Desktop Central server which downloads the patches and makes them available for transfer via USB keys to a Desktop Central server on the air gap network?
Errors setting up USB Security in company
Hello, we are using DesktopCentral for over two months now and are very happy with software and patch deployment. Now we want to use the usb security feature to do the following: 1. Block all devices except mouse on (most of) all clients. 2. Unblock specific devices for specific users. 3. Notify users when they attach a usb drive (unallowed). 4. Receive an email alert about the unallowed action. I tried deploying the configurations on the clients and have encountered many problems... 1.) On my own
Deploy some Microsoft KB - how to?
Hi All! I need deploy Update for Windows 7 for x64-based Systems (KB3080079) http://www.microsoft.com/en-us/download/details.aspx?id=49061 to all my PCs? How to ??
Detail Patch Report
Is there a way we can build an exportable report that shows the following: Host A: Missing Patch1 Missing Patch2 Host B: Missing Patch1 Missing Patch2 Thanks, Richard
Word found unreadable content - message appears for every single word document
A user in our business has reported that every word doc he has gives the same error when he tries to open, some docs are over 4 years old, some are only a week old. The error happens wether he double clicks file, open file from within word - even with "open and repair" option. error: "The file XXXX cannot be opened because there are problems with the contents. Details - Microsoft office cannot open this file because some parts are missing or invalid" click ok then: "Word found unreadable content
Bandwidth controls when patching/installing
I have noticed that I need to limit my patching/installing down to 10 devices at a time because the hit our LAN/WAN takes. I know you can limit the bandwidth on the remote site down to 64kb, which we did. However, I do not feel it is truly working as i am seeing my WAN burst to 40mb causing multiple issues. Has anyone else seen this issue, and what did you do to prevent it? Thanks, Dan
Desktop Central Database Restore
Hello, I have checked the community and I cannot find an answer to my question. We are running the free Desktop Central 9. I want to move the application from a old server to a new one, I see how I can backup the DB, but how do I restore to maintain settings, clients and so on? Thanks, Chris
Install Agent. Access Denied
I have already added the computers from the AD. However, I cannot install the agent though I already setup the domain admin credentials.
Warranty/Shipping Details not populating
The vast majority of the assets in my site are not populating with the shipping or warranty expiry date, despite having the appropriate service tag loaded in. It has a mix between mostly Lenovo, Dell, and HP PCs. The odd thing is that it DID load for some of the Lenovo and Dell PCs. Please help! Having this load properly would help tremendously in our lifecycle management process.
Migration from PostgreSQL to MSSQL Error
I am attempting to migrate our Desktop Central Version 8 database from the default PostgreSQL database over to a MSSQL database on the same server but am receiving an error when attempting to do so. When running changeDBServer.bat, with the migrate data option selected, the PostgreSQL database successfully backs up but fails when attempting to restore the database to the MSSQL database. The user for the MSSQL database is configured to use SQL authentication and has been granted full access to the
Roaming WAN Agents - how do they update distribution server information?
Can someone please clarify for me how it is that a WAN agent changes the distribution server it receives content from? From the documentation it states in a few places that the Agent will be installed from the Distribution server if it senses an IP Subnet change? what I am understanding from that is that the DC Agent gets fully installed at each different location the user visits? Or does the agent just update some configuration files that contain the new Distribution server settings? My
Thin client management
Hello Team, We have installed few thin client in our environment, how can we manage the those devices using desktop central? Regards, Sumit
Crednetials for Workgroup prompt
I recently setup Desktop Central for a small office (14 computers) and they do not have a domain. I keep getting prompted from ManageEngine to specify an Admin password for the WORKGROUP but it doesn't allow me to save. The exact message is below. "No credential have been specified for the domains WORKGROUP. Click the domain name to specify credentials." When I click the link and provide an admin username and password it does not do anything when I press the "Update Domain Details" button at the
Custom Patch Query
I need to generate a patch query based on the following criteria Computer Name | Remote Office | Missing OS Patches | Missing TP Patches Grouped by Remote Office Total of Patches by Remote Office This query I would like to be able to schedule this query to run on a regular basis. Thanks Croz
Patching results enhancement question
During last nights patching we noticed something i thought i might bring to your attention. If any patch fails the host machine will be listed as a failure. However during subsequent retries of the same patch the patch eventually goes to installed. Thats great for patching but the report still shows as failed. It would be great if the patch jobs could re-tally the results to update the charts once the job is completely finished.. from a practical or security stand point its a non issue. but when
Missing AD Reports Settings
Hi, I don't see the AD Reports Settings on admin page. Am i missing anything? Thanks!
New Tab under Access Type
Allow us to add few more category under Software Access Type/License Type so we could define installed software in other category as well to effective management and easy search.
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