Office 2007 Deployment
I'm trying to test deploying office 2007 using Desktop Central. However, there's no place to enter xml files.. Has any of you used desktop central to roll out Office 2007. I would appreciate some input. I'm looking for an easier way to deploy it than using GP, a logon script and xml file. Thanks, DJ
Software deploy --Fourth time submitting this bug!!!
I've submitted this bug to you FOUR times with no response. Note to those evaluating this software - you may not get your bugs fixed, and this software is LOADED with bugs. I have a laptop to which I am trying to deploy software. It deploys to most computers without issue. However, one of the laptops shows that the software has been deployed successfully, however it has NOT been deployed to this laptop. I've tried to submit via your support log-submission page, but it times out. Sure wish you would
IE critical patches (MS08-078) supported in Desktop Central
Hi Desktop Central Patch Management supports the latest IE Security vulnerability patches. Trust you are aware of the IE security holes identified and patched recently this week. Here is the description of the vulnerability A remote code execution vulnerability exists as an invalid pointer reference in the data binding function of Internet Explorer. When data binding is enabled (which is the default state), it is possible under certain conditions for an object to be released without updating the
Security Policies
I depoyed a security policy, then made a change and re-deployed. After the second deployment I have noticed that several machines have not applied the changes. When I check the status on desktop central it shows as "pending". Chad
Install Agent in Windows Vista Home Premium
I can�t install agent in Windows Vista Home Premium laptop. I have a workgroup not domain. I have a error message: No Network provider accepted the given Network Path. Before that I unabled file sharing in laptop. Hector Rojas
Group Software - Allow us to name the group
If we group software, can we name the group ? Michael Grennier
Patch Management and Bandwidth Utilization
I am in the process of just getting the eval version set up. We have a dispersed environment w/ 31 remote offices, each with a domain controller. I am looking at this for a replacement of WSUS. All of our offices connect back to corporate via PIX or ASA VPN's. Does anyone have any background on how big of a bandwidth hog the patch management is? I don't want to waste my time. Thanks very much & Merry Christmas! Joe
uninstall
Need a way to uninstall patches. Specifically Service pack 3 installation requires uninstall of KB925877 and this is making me have to go directly to the systems to perform this uninstall. Paul Singleton
Remote Control
Error: RPC Server unavailable Hi Support, We have successfully installed the Agent on most worksations. We trying to test the remote control and have been unsuccessful thus far. I've been testing it with a colegue and no luck so far. We've enabled the following service: RPC, RPC Locator, WMI and WMI Driver Extensions We're able to ping the hosts and receive information from MEDC6. We know the agent is installed on those hosts. Question: When the agent is installed should there be a Windows Firewall
Remote Control on Dual Montior System
A question and a suggestion: First the question: How can I view the secondary monitor output (or the entire screen span) on a client using multiple monitors? When I connect to a machine with two monitors, for instance, I can only see the primary screen output. Now the suggestion: If you're looking for ways to improve the remote control of Desktop Central, download a copy of UltraVNC and make a 1:1 copy of the features and functionality. It's the best remote control system I've ever worked with for
remote connection
Every time I try to create a remote connection to a PC I keep having an error complaining that the "publisher is unknown". I haven tried to trust/install the certificate but still have the same problem... Anyone got a solution for this please... would really like to get this going as we do use a few other adventnet programs and this one would tie in nicely... Will Westlake
Asset Agent not getting installed
Hi there, I have about 400 computers in my network that I'm trying to install the agent on, about 100 of them it works fine, however for the rest of them it's not installing the agent, can anyone help me out on this issue? I'm using agent version 6.2.24. I'm getting a bit frustrated and it's only my second day using this software. Any early help would be greatly appreciated.
Desktop Central software distribution
I need to distribute software - specifically the MS office compatibility pack. I have the deployment guide and am using the recommended switches. I am able to execute the file using START/RUN + path. I have 1 workstation I'm trying to distribute to as a test. I have pushed the configuration several times and the result was reported as a success within the Desktop Central 6 application, however the compatibility pack has not installed. There is no error message. I have build #60230 and version 6.0.0.
remote control 8443 already in use
How can we change the port number used for remote control via Desktop Central? Tried restarting DC but didn't help. We're on build v6.0.0 build 60227 Desktop Central uses TCP port 8443 for the remote control communication. This port is already used by some other service. Use edit settings to change the port number or free the port for Desktop Central to use.
invalid workgroups/domains
My network consists of one domain, and no active workgroups. I say "no active workgroups" because occasionally during troubleshooting we will move a workstation from the domain to a workgroup and then back to the domain. Desktop Central now "sees" these workgroups and are listed throughout the web interface. How can I remove these? They aren't really hurting anything, but I'd rather not see them. Period. Don't want them. Any help with removing these and the computers within contained within these
After update, software deployment is broken
I'd love to use your tech support number, but you guys apparently don't answer that number anymore, probably too busy fixing the new set of bugs introduced by the last service pack. I installed the latest service pack, and now NOTHING will deploy. I've gone through all the steps in your FAQ, but it still won't deploy to ANY desktops. Please fix. I've attached a file that shows just one of the problems. Notice that the status is "Executed" and everything else is "Yet to Apply"? That seem like a problem
Desktop Central - Help Desk Ticket System
When a employee uses the Help Desk Submit ticket system, it captures there username. However, in AD the username is not apart of their email address. We strictly use the Alias name. Example: My username is jasonc. However my email address is jason.capo@kellstrom.com Is there a way that Desktop Central can scan the username and get the alias name instead. When a user submits the ticket, they do not a reply or a conformation that the ticket was submitted successfully. Thanks, Jason kellstromhlpdsk
Problem remote shutdown computer
I have a problem with remote shutdown of computers. When I select the computer through tools and then select shutdown, the computer wont do a shutdown. Even so the server says it has succesfully shutdown. Can u please help me troubleshoot this problem. Wim Thomaere
Can DC coexist with ServiceDesk?
Can DC coexist with ServiceDesk Plus on the same server hardware/OS installation? Will there be any issues/conflicts? They need to operate on different ports offcourse, but is this a supported configuration? TIA, Henrik
Can I execute now? Why only logon/logoff
I'm trying to understand when configurations is executed, and I need clarification: Question: Can I run a custum script now (while computer is turned on offcourse, user login optional). I might want to ensure a security patch is installed without waiting for user to log on/off. Is this possible? TIA, Henrik
.NET 2.0 PUSH
I pushed out .NET 2.0 to 95 computers (dotnetfx2.0.exe /q), 63 were successful "The operation completed successfully" and 30 Failed "The wait operation timed out". I checked these successful computers and .net 2.0 is not installed so I had to run around and do the installs manually. A few computers did have it installed but I think we may have installed it for another piece of software. Why are these PCs showing successful if it is not installed? On the 30 PC that failed is there a way to restart
Uknown Error Occurred
I'm getting: Unknown Error occurred (1002) Error Message: java.lang.NullPointerException when attempting to modify a configuration that is currently suspended. John Fullmer
updates
1. Sort/filter updates by date, which updates are recent? 2. Ability to apply missing updates only to those PCs that require it - export list of PCs in missing updates to a custom group macintel
https
allow the capability to import ssl certificates macintel
Patch management cofigaration
Hi All, This is Bhaskar,I need help regarding Patch management in desktop central. We are plaining to push patch's from patch management. for configaring of this setup is required any Domain administrator account? If required what type of permissions required. Thanks
Problem in Scan systems
From last few days whenever I try to scan a system the screen is stuck on Updating vulnerable database. It may take some time please wait!! Scan system/ Scan all is greyed out . Have tried stopping desktop central and restart nogo. There is also no option to stop scan. Romesh Bhansali NMSEZ 9967605793
Problem uninstalling agent and installing patches
PROBLEM: I was having problems uninstalling agents "unable to get agent status. operation timed out" I was also having problem installing patches and services packs. Solution: (for me anyway) Click START---RUN Enter msiexec /unregister Then msiexec /regserver (it will look like nothing happened when you run both commands, but something did) after that i was able to uninstall the 6.2.10 and install 6.2.11 agent on pc's where service packs were not installing and some office patches, worked again just
No install NOW option
while installing any software, there should be an option to INSTALL THE SOFTWARE NOW please look into this Vishal Sood
No uninstall option directly without software
there should be an easy uninstall option to remove older versions of software like Adobe Acrobat reader, etc Vishal Sood
Software Deployment
Can you give me some tips about how to do software deployment. velpandi
Migrating?
I am planning to migrate my DC to a different host and was looking for instructions on the best way to do this. I did not find anything on the forums addressing this question, please help. Paul Singleton
Latest build
What is the latest Build Number? 60221? Thanks - jsbac
windows firewall exceptions
hello all do you know which firewall exceptions i need to set so that the desktop central could reach the computers in my domain? i tested it on one computer- when the firewall is off the GPO update is successful. when it is on i get failed status "the host is not reachable". thank you Shiran
export PCs needing update
The patch mgmt usually tells us which PCs are missing certain updates. I would like to be able to export the list of PCs from the patch mgmt console. For example, if PC01 and PC02 are missing patchA the patch mgmt console will display patchA with a list of PC01 and PC02. I like the option to be able to export this list into "Custom Groups" to minimize the push to PCs that already have the update. macintel
Moving DC to another server
What are the steps involved with moving Desktop Central to another server? If we backup the data folder and paste that into the new server location, would that be enough? Will the clients recognize the new server location or will we have to re-install the agents? How will it affect our licenses? A step-by-step guide is very much appreciated. Thank you macintel
Patch push
I have set up a push of several major patches twice and both times have come and gone and the Configuration stays at "Ready to Execute" even 8 hours later. Any recommendations? Paul Singleton
Modify Desktop Central Agent Request to Helpdesk
We have are agents deployed but we want to modify the default value in the Send Request optoin for "from" to be just @ourdomain.com We also want to modify the Subject choices. Where and how can we do this? Thanks! Craig Debban
Feature request
Maybe Im missing something, but it would be really nice when hour adding machines in the scope to be able to see which ones are already in DC. That way I can go in there from time to time and quickly see/add any machines that were overlooked. Thanks
missing icons
I have alot of computers that have the agent installed, but I can't get the icon to show on the tray. I have check the install of the agent, to show icon. But even after reboots, still no icon on the client machine. I like to have this, so they can open a ticket with the helpdesk software we have from you. Mike
missing icons
I have alot of computers that have the agent installed, but I can't get the icon to show on the tray. I have check the install of the agent, to show icon. But even after reboots, still no icon on the client machine. I like to have this, so they can open a ticket with the helpdesk software we have from you. Mike
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