session timeout
is there anyway to change the session time to greater than 60mins. Sometime I have to step away and by the time I get back the interface resets.
application deployment failure
when an applications fails to deploy it tells me it failed. Is there anyway to find out the reason or a log I could look at to further troubleshoot the isse to why it failed. Thanks J
Error installing Remote Agent
I�m currently testing download central, but I noticed that when I install the agent on our 64bit Microsoft Exchange 2007 server I receive the following error: Application 1085 Userenv 21/04/2008 22:59:30 Error The Group Policy client-side extension Scripts failed to execute. Please look for any errors reported earlier by that extension. Soon as I removed the agent the error disappeared. Any ideas what is causing this issue? Regards Nikesh Patel
Agent Install Failed!
Hi MEDC Team When I add a computer in MEDC successfully, and I try to install the agent in the computer, but it failed. And remarks shows "Not available", what is it meaning? What does this message indicates? I also have visited your KB, but I could not find the same error message like this, so I go here to ask! Waiting your reply!
problems removing computer from SOM
Hello All. I am having a problem removing several computers that are no longer active on the network, either dead, moved or retired. My problem has to do with when I go into SOM (scope of management) to remove the PC. I check it then move up to the drop down list and select remove computer but it will not remove them. It tells me that the client is still installed and to uninstall the client first. The problem is the computers are not accessible nor in a state where they can be powered on. How do
Excluding Software from reports?
How does one exclude software they don't wish to see from the reports? Installations such as Adobe Reader, Google Toobar etc etc are a nusance to see on the reports when your looking to fine tune your view of real software and compliancy. Anyway to exclude software you dont wish to see? I know its an option on some other asset software packages. Also, something else I have seen elsewhere in other packages... the ability to combine software into one. For instance I dont need to see "Adobe Acrobat
Deploying Window Defender MSI file
When I deploy the windows defender MSI file. It executes the installation but when you run the application it comes up with an error. Application failed to initialize :0X80070005. Access is denied Is there a MSI argument that I need to use to run this installation. Samuel Hopkins
PC inventory issues
1. is there anyway to get DC to display networked printers that are installed on a PC. its seems to only display local printers. 2. While looking at the hardware inventory of a PC, specifically the "network adapters" portion I cam across a couple of issues. A. If the client has DHCP enabled it correctly shows the IP address but under "DHCPenabled" is has "Disabled". it is like this for everyone of my PC's. B. If the client has a statically assigned IP address it does not display anything for for
max number of returns cap'd at 100
the limit on some pages is 25 and on other the max is 100. Is there anyway to to set that to the max number of returnable items. For instance. If I want to install patches on a machine and there are 127 of them I must create a patch deployment for the first 100 and after that finishes for the second 27. I have tried to click the first 100 and then go to the next page and select the remaining 27 but Desktop Central will not remember the initial selection of 100. this can be and has presented itself
XP Sp3
Desktop Central does not seem to be able to do a patch scan on machines running XP with SP3. I do see this in the debug log: 008-04-16 15:57:06 error: could not parse file file.xml 2008-04-16 15:57:06 Failed to load the data resources from xml file (null) Any ideas?
Microsoft Office
does DC support or will you support office service pack deployments via patches. thanks J
Error while instaling Service Pack 1
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Error while instaling Service Pack 1
Sorry I posted the wrong screenshot. While I am installing service pack 1 I am getting this error "Problem while reverting in DatabackupHandler" and the process is reverting. I am using ServiceDesk and opManager on to the same server and I've done all the updates for them and no problem at all [URL=http://imageshack.us][/URL] Thank you very much Stefan Stefan Florea
Software Inventory Clutter
I am evaluating the product for use on our 400+ PC network. I have only scanning the software on one server and one PC and have 139 software entries. Obviously I don't have this much software installed and the system is picking up all the components, sub programs and support programs. I can't see any obvious way of decluttering this view so I only see my purchased software, is this possible? Many thanks. Gary Bennett
Immediate Software Deployment
Hi... I'd like to know if I can deploy software immediately without a reboot? Byron
updates
Is there anyway to updated to the current released builds that are available as downloads if you want to install a fresh copy or a new install. there has been several updates since 60106 and I do not see any ppm files and since I do not want to remove and reinstall the product.
system manufacture and model
Just a question. We have a bunch of HP Proliant DL140's. We also use ServiceDesk Plus for Help desk etc.... In the assets portion of SDP it correctly identifies the machine as a HP Proliant DL140 but in Desktop Central it only tells me its a rack mount chassis and is built by HP. It does this with all PC/servers. is there anyway to make Desktop Central act more like SDP in this regard. Just a nice to have, by no means a show stopper.
Issues adding IP Printers
I'm attempting to create and deploy a config to add an IP printer to clients. I've created the config and it will execute, but fails with "Invalid Handle" error message. I've pasted the section of the user.log from the client pc below. I need to deploy 60 printers in this fashion, so I need to resolve the issue as soon as possible. Thank you. Client log reports: InternetGet : URL to Get -> /client-data\phi_nt\603/printer.xml @@@@@@@@ Inside LoadAllNecessaryXMLFiles Method @@@@@@@@ Creating DataObject
Desktop Sharing
The current version of desktop sharing is slightly faster but it lacks the VLC-like features it once had prior to our hotfix update, such as sending ctrl-alt-del and other remote keyboard features. We are using build 60109. Also, if I hide the desktop sharing toolbar, I don't know how to get it back. I couldn't find any instructions in the help documentation. After hiding the toolbar, I have no way of disconnecting the session (alt+f4 fails, ctrl+q fails, esc fails). Is there a keyboard shortcut
Error Log
I am testing out Desktop Central to install a program called GriGlyCal. It is an exe install with several other files in the directory and is sitting in a shared directory on a server. I cannot seem to get this program to install using Desktop Central. All I get is Executed (Failed). My install test for Acrobat, Office & Outlook have worked so it cannot be anything to do with firewalls etc. I would like to know the following: 1) How can I find out why it is failing - is there a log file I can look
Pushing out updates
I am having some problems with some machines updating correctly. I have followed the FAQ and knowledge base articles about getting updates to run but on these systems I just cannot. the current process to get things to install immediatelly is for instance, I have a group of machines, I setup an update task to roll out some windows updates. I run GPUPDATE to hasten the process. for most of my machines this does not work. is there any other way to speed up this process. sometimes I have to let a machine
auto install
was looking at desktop central for the purpose of auto install (*.exe mainly) however note that it can't be done unless there is no user intervention required in the setup process (otherwise there can be no logon, i tried!) - is there a solution to this?? - i've looked at almeza multiset to try and solve the issue but thought i should ask anyway... Brendan Davis
Reporting
The software reports (pdf) DO NOT show the software package in question. It lists the computers it is installed on. It needs to show the software package the report is about Dan Uelman
renaming active configuration
How can I rename an active configuration without having to re-deploy and losing the installation history?
Computer Name Change
If a computer name is changed, DC6 does not requery the managed OU in the SoM and update the computer name. For example, if test1 is currently in the SoM but I rename the computer to test2, the SoM list reflects the old name. This is an issue when I attempt to push out the agent install to an old computer name. It fails because the computer name no longer exists.
Cannot seem to get things installed
Below is a copy of the problems that I cant seem to get past. Any help would be greatly appreciated. The origional purpouse was to have the pack 2 and 3 updates instaled on my computer. Admin > Scope of Management Scope of Management Export PDF | Export CSV | Help The computers that are managed using Desktop Central. Agent will be installed in each managed client computers. Agent installation failed in computers Read Agent Installation KB to fix this problem. Agent installation failed in 2 computers
PC Imaging
is there any plans to add any type of imaging functionality. It would complete the package in my opinion as a desktop management suite.
Desktop Remote Control
Does anyone else have any issues with using the remote control client. I can use it but it is exceptionally slow. Everything seemed as it installed correctly. I just cannot figure it out. Support - are there any know issues with slowness or any tweaks to fix it. an example would be if I click on the start button in about 3 -4 seconds I see the it pop up on the screen. I doubt this is normal, well at least I hope it is. thanks
Software Install Failed - The handle is invalid
I am attempting to install Office 2007 SP1 to our office, but I get an error that states: The handle is invalid. There is no further information available and I have changes the command from /quiet to /q. I'm not sure if that is the problem or not, but I'm at a loss as to how to further troubleshoot the problem. Anyone have any suggestions? Thanks
serious issues
When I do a sytem scan or a push out of patches or push out of the client, we have hundreds of computers that end up having multiple problems. -not enough memory or failed to intialize buffer pool. User cannot load profile. We usually end up hard turning off and on sometimes as many as 6 times to get the machine to work. Causing more man power, overtime. I am afraid to use this product. Help Jean Oiler
remote clint access
i use ManageEngine Desktop Centeal so you help me configure clint pc for remote access arun
Internet Explorer Crashes After Closing Desktop Sharing Sess
Every time we run a desktop sharing session through Desktop Central on a Vista / IE 7 machine, IE crashes after closing the window. Any fix? Event View Log for IE Crash: Faulting application iexplore.exe, version 7.0.6000.16473, time stamp 0x46296d48, faulting module ntdll.dll, version 6.0.6000.16386, time stamp 0x4549bdc9, exception code 0xc0000374, fault offset 0x000af1c9, process id 0x108c, application start time 0x01c88905c076c1b9. Desktop Central Version: Version: 6.0.0 Build Number: 60106
problems
I am not able to install the agent in some pcs james
Prohibited software reports
Another feature request, in the prohibited software reports list, it lists each installation of the prohibited software separately, but does not list the computer name. For instance, if I have yahoo toolbar on 5 machines, it lists yahoo toolbar 5 times all with the exact information, showing it on 5 machines each time!? Wouldnt it make more since if it listed the computer name on each line for each instance? Also, when clicking in the software inventory for prohibited, you cant right click on and
Groups functionality
Seems like the Custom groups functionality is kind of an afterthought. Would really like the ability in inventory to filter by custom groups, scan by custom groups, reports by custom groups,etc. I guess I am wondering what custom groups is suppose to do for us?
Storage errors while scanning
getting 2 errors with storage in the description while scanning: 1. 3 machines are saying "Storage control block address is invalid" 2. and 1 machine that says "not enough storage is available to process the command"... it has plenty of hard drive space
Free Windows Tools doesnt let me add more pcs
I'm using Desktop Central Wake On LAN Tool, from Free Tool Launcher and I can't add a sixth machine to the Wake up list, the software will just crash with an error telling me it found a problem and needs to close. My other machines respond perfectly to this software, either waking up or turning off. They are all in a domain with a 255.0.0.0 Mask. If I add that sixth computer, even if fictional, with that mask, it will crash, otherwise it will add it. We are using Free Windows Tools 1.2 on a P4 3.0Ghz
Can't add machine to WOL list
I can't add a sixth machine to the Wake up list, the software will just crash with an error telling me it found a problem and needs to close. My other machines respond perfectly to this software, either waking up or turning off. They are all in a domain with a 255.0.0.0 Mask. If I add that sixth computer, even if fictional, with that mask, it will crash, otherwise it will add it. We are using Free Windows Tools 1.2 on a P4 3.0Ghz with Windows XP Pro, SP2 32 bit. The machines we want to control with
Some agents not updating to new agent version after SP1
Some agents not updating to new agent version after SP1 and hotifx was applied
How to deploy software with MST
I've read the ridiculously simplistic "Software Deployment Guide", and in 4.1.2.2 it says I can specify an MST file by going to "MST File Name with Network Path". However I don't see that option on the Desktop Central. I've attached two screenshots.
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