Login issues?
Hello, Curious if anybody else is experiencing login issues with Desktop Central. I currently have a support case open but wanted to reach out to the community as well. The application and services are all running (successful agent communication etc) however; our login attempts are getting lost in the void. The page just churns as the authentication request dies in the background (both local and domain authentication.) This is not a new DC9 installation or setup, we've been running it for years now.
USB Block/Unblock Status
I pushed USB Block configurations to computers but no longer have the original configuration for it. Is there a way I can check the status of a computer's USB devices being blocked? Thank you,
Adding a computer
I have a computer that I cannot ad to DC. The error states "The specified network name is no longer available" I thought it might be an issue with the computer, so I completely reinstalled Windows, but I still cannot get this to install the agent. It shows up in my list of computers in AD, so I don't know what's going on Darren.
Associated Computers
What is Associated Computers in License management? You move computer there when license had been removed? What if you moved computer to Associated Computers section and need to move it back to Associate License Computer list? Are there reverse option? Please advise.
Manage Engin how to initial or clean data?
Hello, My Desktop Central has too much useless data. i can abandon all data so i would like to know whether it can inital or factory reset the Desktop Central. Thank you.
Need Query for WiFi MAC/ Could be wrong Inventory procedure
Hello We need to get WiFi Adapters MAC of all laptops in our network. I found there is no WiFi Adapter in Laptop Hardware if it not connected to AP. Same correct if WiFi connected - LAN Adapter removed from hardware We can see it in Inventory History - LAN removed when WiFi connected and versa Dmitry
How's to reset or clean useless data in desktop central 9 ?
Please help. (i just create too much testing data, then my boss want to clean it)
Certificate Chain not Valid
Hello, We are using desktopcentral (version 91113) with mdm integration (with the Forwarding Server version 90016). On the destkopcentral server we have a certificate signed by an internal CA (local only - not third party CA). This certificate is trusted by the domain. On the forwarding server we have a certificate trusted by Start-SSL, public side of MDM. Since beginning of december (build 910099 I suppose) we have an error showed in the desktop central server interface : Certificate Chain not Valid.
Patch Management not working 100%
Hello I discovered during a maintenance window that updates are not included in ServiceDesk Plus - MSP. Can somebody tell me if I have the wrong settings?? Patch management i ServiceDesk report 3 missing patches, not 32... I hope my settings are wrong...
OfficeUpdateError: Patch already installed
Hello, I have some systems complaining about "OfficeUpdateError: Patch already installed", if it is already installed, why it shows deployment failed? Can it just ignore it? Thanks, Zahid
Uninstall from software doesn't work
We're trying to uninstall Flash Player from the Inventory > Software > we select the radio dial next to Adobe Flash player we select uninstall we get the prompt with the uninstall switch select save and the uninstall just sits at uninstall initiated..no failure no success. What's up?
Software metering
Hi, I made 3 Software Metering Rules on friday (11.04), but now (monday, 11.07) the the "Software Metering Summary" shows "No Software Metering Rules added yet" message. Software metering is Enabled. Regards Ferenc
Succeeded Patches are still showing as missing patches
Hi Team, I have created task to install patches. For this configuration status is showing as Succeeded but still those patches are showing under missing patches.
SSL MDM Certificate Chain not Valid
Got Certificate Chain not Valid. The path to a trusted Certificate Authority could not be verified from the certificates given. One of the intermediate certificates is missing. Configure certificate chain here. Here´ my httpd-ssl.conf # Server Certificate: # Point SSLCertificateFile at a PEM encoded certificate. If # the certificate is encrypted, then you will be prompted for a # pass phrase. Note that a kill -HUP will prompt again. Keep # in mind that if you have both an RSA and
Custom Query request (Desktop Central 9 build 92041): Hoping to gather some hardware info
Hello, I'm stumped and would really appreciate a hand I'm looking for a report that gathers the following for all computers that Desktop Central has in its database: Computer Name Description OS HDD(s) Capacity and manufacturer Installed Ram (Capacity of each installed stick) And (this may be really asking for the moon) the computer's DistinguishedName I have very minimal experience with SQL, and I can't find any info on the schema of or location of the database on our Desktop Central server. Thanks
Error Message when trying to apply Build Update
I am currently at Build 92099. I downloaded the ppm for 92113 from the website, when i try to apply I get error message "This Build 92113 is currently not recommended for your network. Please wait til you get latest build updates from Desktop Central". Please advise why I get this message, and if it is not for me why is it available to me.
Revert Patches with a Policy?
Hello. Say a vendor publishes a patch that breaks a user's machine. Is it possible to revert this patch through the Patch Mgmt or Configurations systems? Thanks.
Moving Phone to new Mobile Device Manager
Back in June I attempted to Migrate Desktop Central to SQL database, which failed and left Desktop Central unusable. I attempted repair per instructions provided from Manage Engine Support but nothing worked so I reinstalled Desktop Central on the Server. As a result the few phones I had on the old instance still have certificates for enrollment to Mobile Device Management, I cleared most of them out but it has been awhile since I did it and I have found a phone that will not join the new MDM because
Custom Script says it executed, but doesn't actually
I'm sending the following command through a Custom Script to one machine powershell -noprofile Set-ExecutionPolicy RemoteSigned -Force This command works fine when I run it manually from a command prompt running under the System account on the server. However, when I push it through the Custom Script option in Desktop Central, it reports that it executed successfully, but the ExcecutionPolicy is not actually changed on the server. Any ideas what I am doing wrong?
Launch a .cmd batch file as a network admin per computer
I need to run a .cmd file as a network admin user on each computer. The .cmd file checks the version of certain files, copies down new files from a network share if needed and then initiates a silent software install from a network share. I need to do this per computer not per user. I have tried several methods, Launch application, launch application as a cmd.exe, add to software packages as cmd.exe with all the command lines. I cannot get it to be launched or if it is it does not run correctly.
Distribution Server in DMZ again
Hello Checked Documentation and didn't find answer for our solution. Please could anyone guide firewall/DC/DS/Agent settings. We have DeskCentral server located in CorporateNetwork, many DistributionServer located in different offices (within CorpNetwork) We have many laptop users working at home/Public One more DC installed at AWS (as DMZ) with Firewalls rules (described in Documentation about DMZ) Solution is not working. Agent can't communicate with DC. Troubleshooter shows DC and Notification
Network installation software shows wrong total
If anyone can help : The Network installation shows 1 but in Associate License > Installed Computers- shows 2 computers. WHY? AND Q: Why there are an option to push to the Associated Computers ?? What difference it make? Thank you.
How to disable HTTP?
We have HTTPS enabled on Desktop Central console but are still able to connect to the web ui through HTTP over port 8022 (working via TCP 80). How do we disable this? We would like it so that it is ONLY accessible over HTTPS. Thanks.
postgres Query for files by computer
HI Guys, Can someone please help me with a postgres report for getting the files that are on all our PC's. Grouped by computer. At the moment it only shows the count. We would like to drill down to see the files if possiable. With the new file types feature i assume this can be done? Thanks for the help. Cheers, Jamie Cameron | Service Desk Engineer | Central Otago District Council TEL (03) 440 0699 MOB (027) 221 5993 FAX (03) 440 0661 EML Jamie.cameron@codc.govt.nz WEB www.codc.govt.nz
Windows 10 Anniversary Build 1607 False Positive Finding
I've been working on pushing out the Windows 10 1607 build to some of our PCs. Because Microsoft has been having issues with 1607 and the cumulative updates, they've had to create multiple variations of those cumulative updates each month. In September and October I've noticed on our PCs with 1607 that I receive false positives after the newer CU is applied. Example: KB111111 is released and applied to a PC. Desktop Central scans the PC and all is well. KB111112 is released to fix an issue with KB111111
Remote Office in DMZ
Some background, we have many autonomous business units with no connection back to us besides VPN. We want to supply patch management capabilities through ManageEngine. Is it possible to drop a remote office in the DMZ have the BU in that remote office and open ports back to the main console so they can manage their own remote office? Has anyone done a setup like this? Alternatively has anyone moved to the MSP model and can provide information on how it differs from Enterprise? Thanks.
Software Scan
Is there a way when you do an asset scan to pull license numbers for software from pcs on the network, so when it shows as a network installation it also knows what key it was registered with?
Patch dependency
Hello, I was patching a pc when I got a message in DC saying that patch id 21330 was not applicable. The reason was "dependency patch is not applicable for this target". I checked in the log and found that patch id 21330 is dependent on patch 103214 which doesn't even show up as missing anywhere. I manually installed the patch on the system and got no errors. Did a patch scan after that and the 21330 patch is installed on the system. Is there an issue with that patch's dependency info ? Why did I
When do 3rd party updates become available
How often/When do the third party updates usually get added to the database in Desktop Central? Is there a set schedule? I have forced a vulnerability database update, but I do not yet see the new Adobe Flash Player update 23.0.0.205. Thank you, Michelle
Managing Google Chrome
It's been decided that google chrome will not be allowed on our systems. Unfortunately a mixture of administrators and the ability to install it without administrative access has meant that we now have 314 instances of it on our network. Is there an easy way to manage this within Desktop Central as the 'Prohibited' doesn't seem to be able to manage it due to the nature on the none admin installs etc? Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
CSV upload
The issue that I am having is I am trying to upload a CSV file with the licence information ect, so I can manage our licences easier. The issue I'm facing is that I'm downloading the CSV file from the software licence report and when I attempt to upload the same csv file in the manage licence section, it tells me that it is not in the correct format to upload it. I am unsure why this is the case when I am downloading the CSV file from desktop central and when I don't edit the file and try to upload
Install Package
Being new to Desktop Central, I'm confused as to how to add a package to a specific computer in our domain. When it comes to adding the computer, it asks for the domain or local office, but I don't see where it specifies the actual computer to install the package on. Am I missing something? I have searched the Desktop Central website for a solution but have not found one. Darren
MDM/Containerization
We.ve had Desktop Central for about a year now. I'm just now using the MDM feature and was wondering does Desktop Central MDM support Containerization? Thanks....Jonathan
block rasomware execution
Hi, Im still newbie here, need your advice here.Did you know any configuration tu block rasomware execution?? TQ
Best Practices
Hello, We want all of our servers to look at Desktop Central for Windows Updates and not download them automatically from Microsoft. What is the best practice for that? Are there recommended settings for Group Policy. For example, Do we set the domain group policy to disable automatic updates or disable the Windows update service?
Reset Windows passwords
Is there a way in which you can reset Windows local admin passwords using Desktop Central? thanks Mark
need to update patches for manage engine desktop server
Hi All, we need to update patches for manage engine desktop server. am new to manage engine desktop.. could you anyone tel me???
Inventory Reports/Software product keys
Whilst performing an inventory report for software product keys I have found that several items in the list appear only to be displaying the first few characters of the product key but on the rest of them (the same product) it is displaying the full product key, I would like to know why this is occuring and how I can go about resoloving this issue Thank you.
Software Whitelist
Is there a configuration where user is unable to run application (EXE or MSI) that is not listed in inventory (which I refer as whitelist)? Our whitelist is way smaller than our blacklist. Trying to go through our black list currently on inventory would take up more time than just adding a whitelist of software approved that people can have going forward and if its not on that list than they can not install it. Thanks, Josh
Missing patch 21645
There was a patch with the ID 21645 (October 2016 Monthly Rollup, KB3185330), which I was applying to my Windows 7 PCs. Now it is not showing up to be installed on any of them. It's not even showing up at all when I look in the list of patches. What gives? I would like to deploy this to my PCs. Does this have something to do with the changes you made in the new version of Desktop Central? I am on build 92051 at the moment. I am not trying to deploy these updates automatically mind you, I am
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