Support for roaming systems / internet facing clients
What is the recommended method to support end user machines that sometimes come into the office and sometimes reside on the internet? My background comes from System Center Config Manager where it automatically determines where the system is internally based on AD site or subnet and ALSO determines if it's on the internet so it can use a a public DNS name to connect to internal servers. Specifically, how do I support systems that can frequently move between internal and external (internet) networks.
Upgrading Desktop Central from 10.0.03
My Desktop Central Build is 10.0.03. I've tried upgrading to 10.0.05 and it tells me I can't upgrade directly to 10.0.05 and I've tried upgrading to 10.0.29 and it tells me my network isn't ready(I'm assuming that it requires 10.0.05 to upgrade) Clicking here for further details brings me back to the screen I just downloaded Build 10.0.5 from.
Office 2016 Deployment Issues
Hi All, Looking for some thoughts / assistance on deploying Office 2016 from Desktop Central - having mixed results with some clients, most installs appear to work however presently a third appear not to reporting errors such as the following: The Desktop central log also reports the following: [ 2017-01-12 14:12:27:319 ] [ 13304 ] [INFO] ########################################## INSTALLATION ################################################### [ 2017-01-12 14:12:27:319 ] [ 13304 ] [INFO] InstallGivenPackage
Schedule Backup Fails
Hi All, I am getting the following message from Desktop Central when trying to back up via a UNC. Insufficient Disk Space / Access Denied. Either you do not have sufficient disk space to perform the Backup operation or you do not have write access to the backup location. Available free space [ 0 MB ], required free Drive has 389 gig free. Permissions for everyone on the folder is set to full control read and write. Desktop Central gives you a message if access is denied when saving the back up
Agent Not updated after up-grade desktop Central on version 10
We upgraded our Desktop Central on version 10. After upgrading we are not able to communicate to our remote location machines, getting error as Agent version not compatible. we are unable to communicate or upgrade agent remotely. Kindly suggest to resolved this.
Agent Updating
Hi In my managed assets I have a remote laptop that has been registered to a distribution box. The laptop has been offline for sometime and now the agent is out of date due to DC Sever upgrade. The laptop has recently come online again but not on the same network. Because the agent is out of date and does not have access to it's original distribution server I can't update it. I can't even move it to a 'Roaming' configuration. Any options to get it updated ? Or is access to the machine for a manual
Inventory Scan failure - Asset Scan Locked (or) WMI Connection Failed
https://www.manageengine.com/products/desktop-central/inventory_asset_scan_locked.html?dci&did=45-1224-2016-05-11-20-21-27-2695#access_denied? I have over 150 PCs with this error. WMI repository corrupted Corrupted WMI repository can cause this error, follow the steps mentioned below to re-build the WMI repository; Go to Start > Run > type rundll32 wbemupgd to upgrade the repository, (this will happen at the back end and no changes will be notified in the UI) Go to Run and type services.msc Select Windows
Issue upgrading agent to new build (90143)
I have already logged this with support and it's in progress, but I want to get this out here in case anyone else gets a similar issue. Due to a fix in a new build I needed, I was given build 90143 to install. This was an upgrade from 90132 and upgraded fine, as it always does. However, there seemed to be an issue automatically upgrading the agent as one hour after the new build was online only 74 PCs/Servers had updated the agent to the latest build. Normally on a new build within 1 hour over 1,000
Package Install
I am trying to install a package to a computer. The .MSI file I have is completely unattended and silent. I double click my .MSI file and it installs the program silently. Being new to Desktop Central, I cannot seem to install it. If I don't enter any properties for the MSI file, it only installs the install file, and not the program. How can I use Desktop Central to install my .MSI file, without using any properties? The .MSI file is completely hands free. Darren
Self-Service Portal not offering package to machine in custom group
Hello. I have a machine that is placed in a Dynamic Custom Group, I can verify that it is in fact in that group and persists through an inventory scan, as it should. The machine also appears under the self-service portal > (custom group) > computers tab. However the package associated with that group does not appear on the self-service portal. I have tried refreshing the portal with the green icon, killing the dcagenttrayicon.exe process and re-launching it, and restarting the machine. Any help is
DesktopCentral Server Makes Heavy Upload on Internet and Stops the Network
Hi, our main Desktop Central has a problem, when we turn it on it makes heavy upload on Internet for hours which makes our network very slow and also the server itself (it consumes all the bandwidth which is 40 MB). the problem happened after I downloaded critical Windows updates to the Server in order to deploy it on clients. anyone can help me know the problem as now we switched it off until solve the problem .. thanks.
Invalid Certificate When Patching
I have a number of updates that are failing to be installed on one computer. Each of them is a Microsoft update or rollup from between October 2016 and December 2016. They all fail with this error message: The certificate for the signer of the message is invalid or not found. No other computer has had this issue. Patch IDs are 21627 21847 21850 21904 21926 21928 103689 103821 What would cause these patches to fail with this message? Why have some 80 odd other very similar builds not been affected?
Health Scan system issue
Hi guyz, I have this issue;We implemented a system scan schedule in DC;but i receive a message on our 'system heath graph' showing that there are 2 systems which their 'Heath is not available'. However,their agent is up and i can remote on. Your help will be appreciated. Thank you, Brian B.
ServiceDesk Plus issue
Hey guyz, In our company, we recently implemented Desktop central in our system organization. But we wanted also to implement servicedesk plus.As i was in charge of that!!i tried to configure the servicedesk option which is desktop central web-page.After that i tried to go back to the servicedesk option but it cant!!(it keeps loading)However other services are working. I attached a screenshot for more clarification. Your help will be much Appreciated, Brian B.
Self service portal (Desktop Central integration with Service Desk plus)
Hi We use both desktop central and service desk plus. Wit the new feature win DC called self service for installing applications - we were excited. We assumed that as an end user you would be able to go to your service desk plus self service page (where you can log tickets) and avail of the desktop central self service capability for installing software - this appears though not to be the case. Am i correct in assuming that the integration between DC and Service desk plus is not available? Regards,
Custom Groups
Hi, Would be a good idea and nice feature if it was possible to add and create custom groups, based on a search.or even criteria like last connect time, ect. As an example I need to deploy a configuration now, but only for a group of people. There is no easy way to do that.Its a pain to create custom groups as it is now and adding and removing as well.
Detecting specific Office products?
Hello. I am trying to create a custom group of users with either Word, Powerpoint, Excel, or Outlook (2007) in Desktop Central. However, if any of these packages were installed with Office, i.e. not separately, they appear in the control panel and in Desktop Central as "Microsoft Office Professional Plus 2007", instead of individual program names. Is there any way to sort these users into a custom group without targeting the entire Office 2007 suite? It is critical that only these four programs add
Desktop Central Software Deployment False Positives
This issue is rather perplexing. I opened a ticket with support but it is not going anywhere yet. So here is what happened. I made a custom Software deployment package for Server based Webroot. The preinstalled one is not the correct version or type. I made it using the exe command option. Before things get started about my deployment options. I know the options I chose works. I know that because I did test deployments and it worked. When I started to deploy in prod I deployed to 90 servers. Of those
Remote Control from Mobile DC App
Hello When testing out Desktop Central, the mobile app says Upgrade Desktop Central server! : "This feature is available only in higher versions of Desktop Central" when I tap on "Remote Control"... What does this mean? edit: I inserted a screenshot of the error for everyone's future reference.
Agent Version is not up-to-date
Hello, I have few systems in SoM which is not getting scanned, I have tried to uninstall and install from SoM but status is always same "Agent Version is not up-to-date" Thank You!
Adding computers w/ one or more of several packages into a custom group.
Hello. I am trying to create two packages in the Self Service Portal that will automatically upgrade users with Office 2007 or 2010 to Office 2016. I have accomplished this by creating two .bat scripts, one that uninstalls 2007 and one that uninstalls 2010. Both scripts then install 2016. I would like to add both of these bat scripts to the SSP, and to do this I need two custom groups that house the computers with 2007 or 2010. Attached is the setup in the dynamic custom group. However, this custom
PostgreSQL stopping due to Antivirus
We seem to be having issues with Desktop Central stopping quite regularly, we've spoken to the support a number of times on this and we seem to get the same response each time of kill of any postgres,exe processes and restart. This does work 80% of time but is this an known issue with PostgreSQL and if what database type are we best using. i.e. MSSQL etc Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Desktop Central Patch Issue
Hi, We Have IT Setup of 150 Desktop,Laptop & Server. All Desktop & Server are Connected to AD, while All Laptop are in Workgroup. Earlier we use to have wsus Server for Windows Patch management for Desktop/Laptop/Server. Wsus was working fine. Whenever there was new machine, it use to the detect the machine & do the patching. Now we shifted to Desktop central, the issue is whenever there a new PC it detect the system, but it do not install the patches. It show new PC in High Vulnerable System. Last
Patch Management Isssue With Desktop Central.
Hi, We have IT Setup of 150 System include desktop & Laptops. All Desktop are connected AD, while laptop are part of workgroup. Earlier we use wsus for patch management without any issue. Then we shifted to desktop Central for Windows & Third Party Product Patch Management. Now, the issue is ever since we shifted to Desktop Central, we are facing lots of issue pertaining Updates. Earlier whenever we have new system (Laptop or Desktop), wsus use to detect it & install Updates.But, now in desktop central
Placing an icon on user desktop when it's read only
Were looking at making none administrators desktop read-only but we want to be able to deploy icons to users desktops and not all users. I've tried doing this as a user configuration but it fails with access denied. Is there a way of deploying an icon to a users desktop when that desktop is read-only to that user? Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
disabling Microsoft Edge in Windows 10 Enterprise 1607
I am looking to disable the following Windows 10 Applications: %windir%\systemapps\contactsupport_cw5n1h2txyewy\contactsupport.exe %windir%\systemapps\microsoft.microsoftedge_8wekyb3d8bbwe\microsoftedge.exe %windir%\systemapps\microsoft.microsoftedge_8wekyb3d8bbwe\microsoftedgecp.exe %windir%\systemapps\microsoft.windows.cortana_cw5n1h2txyewy\searchui.exe They are Connect, Contact Support, Cortana, and Microsoft Edge in Windows 10 Enterprise v1607 Is there a configuration to disable any of these
Multiple Remote office on one distribution server
Dear Team, We are having multiple remote office with single domain, so need to add all those remote offices which are under one domain. So please add this feature. Regards, Sumit Singh
Software deployment by machine manufacturer
I have a mix of HP and Lenovo machines and during the initial deployment I need Desktop Central MSP to install different software packages depending on manufacturer. For the purposes of this thread let's use the Lenovo hardware as the example. When a new Lenovo machine is added to ME DC MSP I need to install a program named Lenovo System Update. I created a software package for Lenovo System Update and tested that it deploys successfully. I then added a few pre-deployment steps that are supposed
Request For information
Dear Support , remote connection using desktop central agent secured or not , if secure what is the encryption algorithm Regards
Remote Site Caching options
Hello, I am looking at Manage Engine for Patch Management and also Image deployment for a Microsoft environment. This is made up from one central site and 40+ smaller sites covering approx. 1000 assets in total. I have seen that SCCM has the option for peer cache that means that it is possible that an onsite PC can be used to cache the updates or images at the remote site. This removes the need to have a server onsite. Is there similar option for Manage Engine, or what are the suggested options
MS15-118: newly detect as missing but not!
Hi we use remote desktop to manage patches. Today 22 Dec 2016 I found for my servers following patch Security Update for Microsoft .NET Framework 4.6 on Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2 (KB3098785) as missing while still yesterday all scan not showed it. I tried to install manually and off course Windows said that it didn't need it. Maybe DB is incorrect
Desktop Central Support Issue
Hi, I think Desktop Central is having some support issue. I need technical support but I have tried toll free number +1 888 720 9500. It is not working. I have tried Live Chat option it is also not working. Thanks Ayub Shaikh Mo.09326782658
desktop central enterprise edition
Hi Support, I have one scenario and I need to know can Desktop central do that or not? I have desktop central enterprise edition and I have many branches(like Riyadh, Dammam) when I need to deploy software to PCs at Dammam not need to go to Riyadh repository can DC do that? Best Regards, Hani M. Nasif Systems Engineer Mobile : +966 550184521 Email : hnasif@trust-arabia.com www.trust-arabia.com
SoM Policy - List synced from AD icorrect
I'm currently running into an issue where the list of computers showing under SoM Policy is displaying computers that have been removed from AD for awhile. When I go to SoM Policy->AD Sync Settings I do have the following settings: I will note that originally this was not enabled. However, after enabling it and doing both "Sync All" and "Sync Only Modified" neither is purging the computers no longer in AD. A couple other things of note: We purchased DesktopCentral last December and the SoM policy
Can I block windows 10 apps with DC?
Hello. Is possible block the apps downloaded form windows store with Desktop Central, only for windows 10 clients. Thank you. Wilson C.
File Inventory Scan
I have configured the File Inventory scan to determine what files exist on our PCs. Are there any reports that include more details on files and their locations, a break down of each file type, etc. ?
Update 92118 to 100003
Hi ALL! I have current build 92118 and trying update it to 100003 I have error: This build 10.0.3 is currently not compatibe for your network - http://joxi.ru/8An0vjOcaq1ZmO.png But https://www.manageengine.com/products/desktop-central/service-packs.html says: Migrate from Build 92006, 92021, ......, 92023 to Build 100003 How to update to 100003 ? http://odarchuk.com
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Patch Management support for Apple iCloud on Windows...
Hi guys, Just wondering, now that you got patch management for iTunes on Windows, working again, if there were any plans for supporting patching of the other Apple software components, such as iCloud? Cheers, David.
PLEASE bring back the Search/Quick Action field in the upper right of the console in Builds 9xxx. Too many clicks now with magnifier.
That is all. Thanks.
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