Not able to login to Desktop Central
Dear ALL, We are unable to login to Desktop Central Server today. No changes were done in the environment. Any of you facing similar issue? We have noticed Desktop Central is not so stable. There is a ticket opened with support. But they are extremely slow in responding and taking ownership of the issue and calls are not attended most of the time.
SCCM task sequence install
I am looking at this software to replace our Dell Kace appliance. While I like quite a few of the options a question I have that I cannot seem to find an answer to is can I install the Desktop Central Agent using a SCCM task sequence install? There is an article that describes taking an image of the machine and being able to deploy from there but this does not fit our installs. Another article is installing at startup, but our users do not want longer boot times. I was hoping there is someone
Error mac installation
I try to install the mac agent to Macintosh with S.O "Captain".... but it shows "Error during installation". Please, Where are the logs of installation to see the problem . Thanks in advance.
End Point Management Seminar - 21st Feb 2017, London
ManageEngine is hosting a seminar on End Point Management in London on Tuesday, 21st February 2017. Few of the topics that would be covered here are : Mobile Device Management, Patch Management, OS Deployment, Software Deployment, Asset Management, Remote Control and much more! You can register for the event here - http://bit.ly/2k6j6Yn
Setup DesktopCentral Distribution Server without domain admin rights
So we're trialing DesktopCentral, and the product is fantastic until I ran into this issue when trying to setup a remote office distribution point on a candidate machine. I was promptly halted by the install wizard with it stating "it must have domain admin to perform this action." Why? Assume that the account that desktop central is using has local admin on any machine I would be deploying the distribution servers to, and any workstations that would be deployed to. Why does the distribution server
Disable android device screen timeout
I am deploying Samsung tablets for a truck tracking system and I am locking these tablets down and setting them to Kiosk mode. Is there a way to disable the lock screen timeout so the screen stays on all the time? These tablets are permanently mounted and constantly powered by hardwired vehicle power and the screen timeout is becoming an issue for the drivers. There is no need for the screen to timeout in this situation and should be on all the time. Thank you
New Hotfix 10.0.45
I got a newsletter stating the newest hotfix is verison 10.0.45. but when i go to download the latest hotfix I only see the download for build 10.0.30. where can I download this hotfix?
Build within report
I have a requirement to export a csv report with the following fields Computer Name Service Tag IP Address Operating System Service Pack Build Last Boot Time Last Scan Time Shipping Date Warranty Expiry Date Agent Version Last Successful Scan Within reports I have the option to select all but Build. I know this is recorded as within Inventory I have dc.common.BUILD_NO but it's not an option within custom reports. any ideas. Also is it possible to add to this report 'Agent Status'? Stephen Fowles
ManageEngine Desktop Central : Jan 2017 - Patch Tuesday update
Hi Folks, Good day. Quick update on the January 2017 Patch Tuesday. New Security Bulletins : Security Update for Microsoft Edge (3199709) - Supported Security Update for Microsoft Office (3214291) - Supported Security Update for Adobe Flash Player (3214628) - Supported Security Update for Local Security Authority Subsystem Service (3216771) - Supported Office Updates : SECURITY UPDATES : Security Bulletin MS17-002 MS17-002: Description of the security update for Word 2016: January 10, 2017 (KB3128057)
Add my own package in software deployment fails will not add package
I am trialing Desktop Central, have an issue I have my own SAP install package i want to install. I create a package add the files and details to run the .exe. no errors in the add package form when i click Add Package nothing happens, and i mean nothing no errors no please wait or timer nothing at all. I only seem to be able to add packages from the template library. Does desktop central not support using your own .exe files (not from template library or am I doing this wrong?
Multiple Software Repositorys (remote locations)
Hello Manage Engine community, We have several offices with each office having their own software repository server. When deploying packages we copy each package on their local server so when our users need software the install does not take long. This works well when installing stuff manually, we remote into a remote users machine and install packages fine. However, now we are doing a silent install using manage engine. When we deploy the packages on our local office (ny) the packages install
User's full name visible to computer listing columns
Currently Desktop Central can show currently logged in user information in all computers view (when you add the column). There should be a way to get also user's displayname. This is not possible with current 10 version of Desktop Central MSP or is it?
Fully Customizable Dashboard
I raised this topic before but not sure if there is any progress made yet. Could Desktop Central work toward providing fully customizable Dashboard? I would like to put some licensing usage chart (but not limited to) on Dashboard but since current build has limitation, I am unable to do this. Many thanks
Remote Control
Hi guyz, i have this issue;During a remote session to an end user. I noted the remote session is slow. Is it due to the record of the session?or is it due to difference of vlans? Kindly assist Regards, Brian B.
Windows 10 updates - can we disable so only Desktop Central can pushes updates and restart the machine?
We have multiple windows 10 machines that are still 'updating' on their own and forcing machines to restart even with the Desktop Central Agent on the machine. Is there anyway to disable windows via the Desktop Central console or through group policy, if we have to, for machines to only receive updates from Desktop Central? Thanks Tom
Disable notification
When configuring software deployment with setting "Allow User to interact with the Installation/Uninstallation Window." following message is always displayed to user. Can this be prevented? We are using our own wrapper scripts to install software to computers that is displaying notifications to user and we dont want any extra popups.
Generating reports using Software Groups
Hello, When generating reports using Software Groups, is it possible to see which machines would come under that software group? For example, we have different version numbers of Office 2010 Pro Plus so I have added them into 1 software group, is there a way to see all of the machines that would come under this software group? Thanks in advance
Cant install agent. Agent has older version must be removed first
I have tried to remove an agent that was not working is no longer managed. I have delete all manage engine files and registry. But no matter what i can not re install the agent keeps saying that it is still installed.
Remove older Java version
Java update with Desktop Central could not remove the older Java version.
Desktop Central <-> Service Desk Pro Integration question on Asset
Ok, so If I have an existing asset in SDP and then add it to Desktop Central, what is the common workstation field that binds Desktop Central to update it in SDP? For example, I added a new asset into SDP with ONLY the same hostname as it already appears in Desktop Central but doing a scan now on it doesnt update it. As a test I added a new system to Desktop Central, which then created the asset in SDP. It stays updated. I've removed all the info on that asset and it still stays updated from Desktop
Upgrade confusion
This morning I've received a banner notification for an upgrade to Desktop Central, downloaded it but I'm getting an error that it's not ready for my network. The other really confusing thing is I've gone to the download page on my PC and on the server and I've getting two different download pages. I'm now confused.... Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Create support file never works
Does Create support file ever work for anyone as I don't think it's ever worked? Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Change in Adobe Patch Download Policy
Hi Folks, There seems to be a change in the Adobe download policy which is in turn affecting the download of these patches in Desktop Central. What is the change? Adobe had recently changed their patch download policy by hiding the direct download links to their patches. This is applicable to Adobe Air, Flash Player, Reader and Shockwave Player applications. What is the impact? Without the link to the patch, Desktop Central will not be able to update these patches to the computers missing them,
The server is temporarily unable to service your request (After installing ManageEngine_Desktop_Central_10_0_0_SP-45)
After installing SP 45 I can't start DC services normally. If I right-click the task tray icon and try starting the service it will spin and spin without ever starting the services. If I go into services.msc to start the services manually the task tray icon shows that DC has started but when I load DC in my browser I get the error below. The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Required software?
Is it possible to set an application as "required" for a certain group of computers like you can set software as "prohibited" and then get alerts if that software is not present on a computer? For example a specific browser or an antivirus client that needs to be on a certain group or groups of computers?
Roaming Profiles
Recently I have received a number of complaints from my end users that when they log in to their computers in the mornings icons that they have deleted off of their desktop have returned. Upon investigating it seems that when the end users are shutting down their computers for the day the roaming profile synchronization process is failing with the following errors: Event 1504: Windows cannot update your roaming profile completely. Check previous events for more details. Event 1530: Windows detected
RMM Alerts
Does this tool monitor devices and issue alerts? Or is there another tool that is needed
Sofftware deployment
Hi guyz, i wanted to ask some help on the software deployment,am new with the software deployment part. Your help will be highly appreciated Thank you! Brian B.
Restore database and migration
Hello there, We are currently using desktop central version 10.0.5 and would like to update it to version 10.0.52. We can not update as we have already forwarded. To solve this problem, we installed the 10.0.52 version of desktop central on another server. In the old version we got the backup of the database and tried to restore it on the new server. And the program version problem warned you that we can not perform your transaction. What we want to ask, 1 - How can we restore the old data to the
My Nessus security scans says I need office patches but DC says my PC is up to date
I am doing security scans on my network PC's and servers and they are reporting that patches are not installed however desktop central says my PC is up to date and healthy. On my own PC I am seeing office updates needed in the scan but if I run a standard windows update that also says I am up to date Are there some updates that do not install automatically but are required for security? If so is there any way I can get those using desktop central? Thanks
Pastel modern theme welcome but needs more contrast
Pastel modern theme welcome but needs more contrast The colors are very washed out and it's not as easy to navigate as the previous version. It needs richer colors and more contrast for the container lines and graph bars could be bigger.
Flash updates
Flash 24.0.0.194 was released on 1/10/2017 but a significant portion of my systems are still on the 186 release. Desktop Central is not showing any missing patches for Flash Player. I'm assuming the systems that are on 194 were self-patched by the Adobe updater process. Does Desktop Central no longer provide automatic patching for Flash player?
Desktop Central supports new Mozilla Firefox patch
Hello everyone, Firefox has released a fix for 0 day vulnerability which allowed attackers to execute code on Windows workstations. We are happy to announce that we support the released patch! Our customers can deploy the patch immediately to the systems using Mozilla Firefox and stay secure from this vulnerability. Stay Secure! Happy patching. Regards, Jangveer Singh Desktop and Mobile Device Management Solutions Direct Support : +1 408 916 9886 Toll Free: +1 888 720 9500 (US) | 0800 028 6590
Mcafee agent silent swithes
Hi guyz, Can someone help me with getting the silent switches of Mcafee agent 5.0.4.283 Thank you
Can't export certain (any?) search results to PDF
I have an odd/new issue since moving to 10.0.28 (first noticed in this version). If I simply go in to Inventory for example, then click Hardware, I can hit the export button, choose PDF, then a save-as window appears as expected. However, if I search for something such as the prefix all of our computers start with, DC returns the results, but the export > PDF button no longer works. Has anyone experienced this? I cannot use the in-browser print as it doesn't format properly, and most of the
Schedule a reboot of the Desktop Central Server
Hello, i need the schedule a reboot of our Desktop Desktop central Server (which is also our Service-Desk server). It's a 2012R2 server and i think i'm going to simply make a restart.bat with the command 'shutdown -r -f -t 000'... But,before intitiating the reboot of the windows, i know that the Desktop-Central Server must be properly shutdown to avoid any Database corruption. I see some bat script in the bin directory of Desktop Central like: 'stopDesktopCentral.bat' or 'stopDB.bat' or 'shutdown.bat'.
Bar Code Scan for Assets
Hi When my colleague purchased Desktop Central last year, he was informed that bar code scanning of assets would be an imminent feature following a patch update. To date, we have not found this to be the case. Can you please advise? See below screenshot for version currently in use. Thanks. P.S. I'm aware that bar code scanning is a feature of ServiceDesk Plus but we are not using or considering implementing this software at present.
Group Policy Object for Installing Desktop Central Agent affects the use of RSoP.msc command on local computer
Hi I have a group policy to deploy the Desktop Central Agent to domain computers and servers which has been working fine. However, my colleagues and I have now found that we cannot run the RSoP.msc command on our local computers to check which policies have been applied. My colleague therefore went through our various GPOs by disabling them all and gradually re-enabling them. He found that the Desktop Central agent installer group policy was the one that affected the RSoP.msc command. Despite
Upgrade Path From Desktop Central 10.0.3
Could someone direct me to the link where I can download the ppm to upgrade from 10.0.3 I've tried the both the SP and the hotfix found here https://www.manageengine.com/products/desktop-central/service-packs.html the hot fix says I need 10.0.5 and the SP says I can't upgraded directly to 10.0.5
Update custom software
I know Desktop Central has the ability to push MSI installs to clients, but we were wondering if it is possible to add custom software to the list of software that gets automatic updates? The end goal is to come up with a way to push MSIs automatically without intervention. If the only way to push software is to manually run configurations by uploading the new MSI then we probably move onto another solution. I just wanted to make sure I wasn’t missing any functionally that Desktop Central offered.
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