Stop scanning or reporting Threats & Vulnerabilities for machines that aren't connecting to DC in a while
Hi, We'd like to know if there is a feature in the Threat & Patches tab to stop scanning or reporting machines that aren't connecting to our DC in a while. Some of our laptops are not running constantly, so we have threats popping for these machines.
Help Desk Request Icon on Desktop
Greetings, I've recently deployed a "Send Request to Help Desk" desktop shortcut using the built in configurations template. It's was deployed as a user configuration. The shortcut appears on the desktop as expected, and it opens up a help desk support
Dirver Download Success but checksum failed
Hi, We are using Notebook Driver Update in DC but last Dell bios or driver Update giving Download Success but checksum failed This is problem must solved 1410625 BI-001 Latitude 5520 (1.17.2) 1312827 DU-003 Wi-Fi 6 AX201[PCI\VEN_8086&DEV_A0F0] (22
Desktop Central Patch Deployment issue
Partch ID 500100, 30716 Are falsely being seen as a missed patch to machines that don't have sql 2014 of any variety installed , anyone else seeing this? This is even after running another DB update this morning. Running Build 10.1.2137.15
Mac Agent install
Hi, we are trying to get the Mac agent installed. We are using Desktop Central Cloud Enterprise (not UEM) We can get it to install but can't get the remote control option to work. (the icon in Desktop central of the Mac's is red not green) It also will
Desktop Central - HP BIOS updates
Hi, does desktop central support HP BIOS updates? I have had success with Dell but nothing on HP yet. Please advise. D.
Desktop Central Client Compatibility with ARM Processors
We would like to install the Desktop Central client on a Raspberry Pi running Debian Buster. Unfortunately, Manage Engine does not support the ARM processors that Raspberry Pis use. Is this something that Manage Engine is working on? If so, can you
New critical bug with last update 10.1.2138.13
Hi, Like usual, new update fix things, and brings new bugs... But that new one is very critical ! Indeed since that last update released this week, we can no more perform remote assistance on already opened user sessions ! We can start a remote control
uninstall error Cannot remove InfoPath 2013
I am unable to remove InfoPath 2013 using the setup.exe /uninstall INFOPATHR /config "SilentUninstallConfig.xml" The progress states its uninstalling but stays in Progress for hours. Then it will error out with the message "Either you havent provided
Deploy Software on Organizational Unit - New Computers not automaticly added
Hi, when we deploy a Software/Configuration based on an OU it's working fine. But we have the Problem when new computers are added to the OU the deployment is not updated. Example: Software x will deployed on OU "Test" In Test is 1 Computer Software will
error during patch deployment 33609 Office365_installer_15128.20178_currentx64.exe
hello I have the following error during the deployment of the patch indicated above. can someone help me solve it please Remote Office Last Contact Time Status Updated At Remarks Last Boot Time WOL Status WOL Remarks Reboot Required Local Office May 12,
Remote Office Detection criteria Improvement
Hi Team, We been using Desktop central product for over a year and came across one small issue.this issue is related to detection Remote office. When we define scope in scope management and when DC agent\laptop receive IP address in defined scopt then
Manage on-going Process does not work
Hi, Software will be deployed althrough i configured a "manage on-going process" in the pre-deployment setting. In my test case i have installed Notepad++ Version 7.x and create a deployment of Version 8.4 with the pre-deployment setting "Wait for OUTLOOK
Updated MEDC from 10.1.0-SP2138.11 to 10.1.0-SP2138.13, unable to log on.
Invalid Username/Password. Tried stopping service and uninstalling update from updatemanager.bat, no effect. Unable to log on from a domain account but Local Logon works. Is there a an issue or has something changed?
Tack when computers are turned on
It would be great if Desktop central could report when a computer was turned on through out the day like other software packages can (ex: Lansweeper). This will help to determine how much a computer is on and when a person may be working.
User notification to show patches are installed
Is there a way to notify users that the deployment package was successfully installed in their machine? I know for some Microsoft patches that requires a reboot, users are notified that they need to reboot the laptop to finish the installation. But what
dcpatchscan high CPU load
On some of our older pcs in my company we have detected that everytime dcpatchscan is running we have a very high CPU load 50%-80%. Is there a way to lower the scan rate? So that it runs once a day? I couldn't find an option to schedule the patch scan
Patch Tuesday May 2022 - Supported updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-05 Security Only Quality Update for Windows Server 2008 (KB5014006) (ESU) (CVE-2022-26925) 2022-05 Security Only Quality Update
Add all versions to Prohibited Software list
Is it possible to add all versions of an application to the Prohibited Software list, including any future versions? I can see a post from 2016 which said this was in development, but I can't see a way to do it so I'm not sure if it was ever impleme
Secure Gateway Server and Server 2022
Hi, Is Secure Gateway Server supported on Windows Server 2022? Regards, Nathan
PDF documentation
Hello - where can I find PDF documentation for the administration of Desktop Central? every vendor out there provides a PDF version of the administration guide but I do not see one in your case. Let me know. Thanks
Best Practice deployment policy
Hello, We are getting around 65% successful deployment of the monthly patches, and are looking for ways to improve this. Does anyone have any best practices related to the deployment policies they would be willing to share? We want to get it up to the
[Free webinar] How to measure the ROI of IT operations
Hello folks, We're happy to bring you our latest webinar on measuring the ROI of IT operations. Date and time: June 2, 2022 2pm AEST | 10am GMT | 10am PST Why attend this webinar? IT is the cornerstone of an organization. IT helps keep business services
Is there any integration/plugin for Desktop Central and EventLog Analyzer?
I'm looking at EventLog Analyzer as an SIEM solution but it looks like it has it's own web admin/console. I would love it if Desktop Central could be my "single pane of glass" for monitoring our workstations for alerts. Is there any integration or plugin
Custom Query Request for Currently installed drivers and their version.
Good Day Can someone please help me with a Query to display current drivers and their versions per device? Using MEDC On-Premise with PostgreSQL. Details Required: Host Name, Driver Name, Driver Version
RingCentral App Update - Not available in Patch Management
Hi all, We're looking to update the new RingCentral app from DesktopCentral but the updates aren't showing up in our Patch Management console. See the update notification from RC: The patches that are available:
Database Backups Failing
Good Morning, I just migrated Desktop Central to a new Windows 2019 Server. The move was successful and I didn't have any issues. Now I am receiving an email Alert about the Database Backup Failed. The Scheduled backup of Desktop Central has failed. Reason
How to setup default programs
Hi, how can i setup the default program for example adobe reader DC? And how can i test if it is installed before? BR Rainer
Are you running your Secure Gateway Server on 32-bit OS? - Time to upgrade
End of support for 32bit-OS Secure gateway server Hello everyone, As on August 1, 2022, we will be discontinuing support for 32-bit OS Secure Gateway server. If you are running the Secure Gateway server in a 64-bit OS architecture, it will be automatically
Patches/Updates Via Self Service Portal
Hi, Is it possible to have Windows and third party updates/patches appear in the Self Service Portal? We have some devices that are excluded from our normal patching routine due to them being in use 24/7. The device owners are supposed to manually
Please update to the latest build of Secure Gateway Server!
Hello everyone, We have updated Desktop Central's Secure Gateway Server with a few enhancements and a bug fix. Please download the latest Secure Gateway Server here. You can find out more about the bug fixes released in the build update (90095) on this
Mozilla fixes several high severity vulnerabilities in Firefox 100 and Firefox ESR 91.9
Hey everyone, Mozilla has released fixes for several high-severity vulnerabilities in Firefox 100 and Firefox ESR 91.9. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2022-29914 (Firefox and Firefox ESR)
Google fixes several high severity vulnerabilities in its Chrome 101.0.4951.41 Stable Channel update
Hello everyone, Chrome stable channel has been updated to 101.0.4951.41 for Windows, Mac, and Linux. This update comes with 30 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-1477 Use
Self-Service Portal - Uninstall Option
Can you please add an uninstall option to the Self Service Portal on Agent PCs? Seems likely that users may change their mind, change projects, stop using a commercial app (automatically freeing a license), etc., and it would add a lot to "Self Service". Thanks!
Is there a way to lock out Remote users when Terminated?
a vast majority of our company has gone remote. We need to be able to Lock them out of their computers upon termination, remotely. Was try this with a script, but getting false positives.
What's the best way to keep a script/configuration always running?
I have a configuration that uninstalls a piece of software. What i am looking to do is to get it to where any computer that connects to the domain, it will run this configuration. We have already run it against 90% of our domain. But we know certain locations
End of Support for OS X Mavericks (version 10.9) and OS X Yosemite (version 10.10)
Hey everyone, As you might already know, Apple stopped supporting OS X Mavericks (version 10.9) and OS X Yosemite (version 10.10) in 2016 and 2017 respectively. Hence, they no longer provide any security patches/updates for the same. However, ManageEngine
Dynamic Groups for Device Control
Am I able to use Dynamic Groups in the Device Control of DC ? It looks like only Static Groups are available
Software keeps failing to install - Error "Could not connect the share from the client computer : The data is invalid."
Hi Team, I try installing software through Desktop Central but i get error with below remark. Could not connect the share from the client computer : The data is invalid. Previously we had no issues when deploying to other computers. Below are additional
Microsoft Edge for Business
i, I have a problem with Microsoft Edge for Business in the Automate Patch Deployment - Patch Management, this product is not appear for deploy.
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