Contract expiry alert mail does not work
Dear AE expertise, After upgrading to to Build 6.1.27, the contract expiry mail does not work. Please help to fix it. In the event log, the following message is always prompted. No ClassLoaders found for: com.adventnet.servicedesk.utils.AeSdpBridgeImpl AE version 6.1 , build 6.1.27, running on Windows 2008 R2 and pgsql database. Thanks in advance. Raymond Cheung
line item sort/product drop down sort questions
After keying in a PO with many lines and saving it, the lines sort alphabetically. I would like the default to stay the way the order was keyed in (easy for approvers to compare the hard copy quote i attach to the PO in Asset Explorer). Where would i be able to make this change? Also, when looking at the drop down product list for a particular vendor, is there a way to make the products sort alphabetically? It used to a long time ago, but after some updates it no longer does this. i have one vendor
Disclosing full relationship map + Starting with 2 or more CIs
Good morning, I am importing my CIs from CSV and would like to know: How can I start my relationship map with 2 or more CIs? (see attachement) How can I fully disclose all my Cis on the relationship map? I did not find any explanations in your guide. Thank you for your help. Kind Regards, Seb
Query; Last logged user, last scanning date, software
Hi! I'm trying to make/find query with information in subject-field. I cannot use the basic query because for some reason all names in "User" field cannot be seen even the information is in the field in other leaflet of report. So I should use "last logged user" field to see immediately WHO are having some software. Thx!
Sql server requirements
Hi, What are the requirements for sql server? What is the latest version supported? Now we are using sql server 2008 R2 but planning to move 2014 or 2016.
PO Approval levels with limits for PO Approvers
Hi, Is the following possible: PO - Amount 80k PO Approver lvl 1 with 50k approval limit (lower management) PO Approver lvl 2 with 500k approval limit (middle management) PO Approver lvl 3 with 5M approval limit (upper management) Reason: Managers have limited PO approval limits. However, they need to approve POs for their department. As soon as the amount of the PO is over their approval limit, it requires a higher lvl management to approve the PO as well. Going this way (need higher lvl management
Displaying full relatonship map
Hello, i imported my CIs and their relationship through Exel and CSV respectively. Unfortunately I neither know how to display my entire relastionship map nor to start a relationship map with 2 or more parellel CIs. (see my attachement) Kind Regards, Seb
Asset Import Syntax
Hey guys I'm getting some issues doing an import of assets that are assigned to users, and I'm not at all sure why. Here's a simple line + header from the CSV Product Name,Asset Name,IP Address,Asset Tag,Serial Number,Barcode,Vendor Name,Asset Cost,Acquisition Date,Warranty Expiry Date,Expiry Date,Asset State,User Login Name,Domain Name,User Name,Department,Site,Location Cisco SG200-08,Cisco Miniswitch 1,,03431,PSJ162204JP,,,,,,,In Use,OPRINTZ,EMEA,,ITS/EM,MOC Malmö, As you can see, it sets the User
Lease expiry notification on email
Hello Team, How can I set lease expiry alert or notification to my email ME version 9.3 Build 9317
Mail server configuration issue
Hi, Am unable to configure mail server in asset explore, i tried but mail is not being sent. please help.
Asset Explorer Stuck on Application Layer Started...
We have been trying to access Asset Explorer for a week now with no success. We have restarted the services, as well as the server. Unable to open/access software. Please Help. I've attempted to run Elevated CMD Prompt and execute the run.bat file but it doesn't exist in the File Folder.
Asset managment and microsoft configuratsion manager
Hey , is there away to take asset info right from MS Configuratsion manager (SCCM) I have SCCM installed on every pc, there is no point of installing servicedesk asset agent, when SCCM allready collect all the info, but i havent figured out how to import that info to Servicedesk Asset Managment
Add Multiple Users to a Workstation/Server
Hello, I need to map several Software Keys to an Installation on a Server. We have the Software installed on the Server but multiple Users using it and a key per User How can I map this? Kind Regards Laslo Keim
Assetexplorer
Hi Can I restore the latest backup without losing the new stuff that I added or can I restore a backup from a different asset and attach it to the current one without losing data from both of them ?
Discoery Issue for Cisco IP Phones
Hi Team, I have an issue in discovering Cisco IP Phones, it's not stable at all !! i run the discovery task for 1 subnet that has around 25 IP phones, only 10 phones discovered and when i retry to rediscover they failed to be discovered again, after many tries it's detected again without change any configuration!!. So i hope to answer my questions below: 1st question , Why not all IP phones in the same sub net not detected? 2nd question, Why it's not stable i try to discover 1 phone sometimes it's
Allow barcode scanning from webcam/phone
So this may already be a feature, but I've not seen it. If we could scan barcodes with phones then when we're out in the field assisting users we could scan the barcodes for the assets we've printed off with the phone to bring up the asset details in the mobile app. Barcode scanning would also be helpful where we can load in things like licenses and purchases without re-keying them
Scanning Servers in the Asset Module
Hi all, Recently added servers to be scanned in the Asset Module for ServiceDesk Plus. However, when you scan, you get an error stating: Error : Either access denied for the user or the remote DCOM option might be disabled in the workstation. We also have other applications that scan our servers in our infrastructure without issues. Is there any configuration you need to do on the ServiceDesk side in order to resolve this issue?
How can I export a excel file or a dashboard that consolidates all my asset management information and presents me some analytics and/or dashboards?
I need to be able to get a consolidated file of my assets on a monthly basis that presents the state and current value of my assets and is also able to group them per vendor, type of product, cost, etc. Is it possible that I export all this information from my asset management to an excel file? Or can I download a dashboard with that information? Looking forward to your response.
Startup issue in asset explorer
Hi, I have issues in starting up the asset explorer server, when starting the asset explorer from desktop icon it starts loading, after it stops "Application layer strated" process, please provide me a solution to solve this.
Computers with multiple NIC
How do we specify which NIC card to choose for computers after a scan? Is there a way to force this setting by default? We have many machines that utilise VM software that creates additional network cards. Our network is in the 10. range but after a scan the agent always detects the other NICs and changes the ip address to the 192. range which has caused problems with scanning computers on other (trusted) domains.
Software License Reclaim
Hi, How to reclaim software license and how to get notification when user installs a new software.
SNMP v3
Does AssetExplorer support SNMP v3? (I read some responses that they were working on it in 2014, 2015 and 2016. Was it ever finished and delivered?
Report syntax?
Hello, Is there any sample code to do a query as described below? I wish to show a result table with the following columns: - ciname, citype but also with the associated people who are related to the CI - people's names, relationship type to the CI Thank you
Cabinet/Rack visualisation feature
If we've aready got all the hardware in the asset database, we could use a visual rack planner for the servers/network equipment. This in turn would also allow us to track our cabinets as assets plus have up to date and divable documentation as to the physical network layout
Domain option disappears from logon dropdown after entering username
I've been using AD logon for a little while without any issues but this morning, when I enter my username and hit tab, the "Log on to" drop-down menu changes to local and the domain option no longer appears. The only way to get it back is to reload the page, deleting my username from the field does not bring it back. I've seen this once before but I think it just worked itself out last time. Has anybody seen this?
Please help with reporting
Dear Good afternoon, I need your help, please. I need to add to the following query a column where it shows me to the region that belongs the team This is the query I already have and I want to add the region field SELECT SystemInfo.WORKSTATIONNAME "Workstation", LONGTODATE(AuditHistory.AUDITTIME) "AuditTime", CASE WHEN AuditOperation.OPERATIONSTRING='DELETE' THEN 'Uninstalled' WHEN AuditOperation.OPERATIONSTRING='UPDATE' THEN 'Changed' WHEN AuditOperation.OPERATIONSTRING='INSERT' THEN 'Installed'
Need Node no details in the AE scanned failed system
Hi , Need Node no details in the following query report . Please help. SELECT SystemInfo.WORKSTATIONNAME "Workstation",(ni.ipaddress) "IP address" ,OsInfo.OSNAME "OS" ,aaov.NAME "Site" , LONGTODATE(AUDITHISTORY.AUDITTIME) "Last Scan Date", LONGTODATE(LASTSUCCESSAUDIT.AUDITTIME) "Last Success scan" FROM SystemInfo LEFT JOIN OsInfo ON SystemInfo.WORKSTATIONID=OsInfo.WORKSTATIONID LEFT JOIN LastAuditInfo ON SystemInfo.WORKSTATIONID=LastAuditInfo.WORKSTATIONID LEFT JOIN Resources ON SystemInfo.WORKSTATIONID=Resources.RESOURCEID
Delete Barcodes
Was experimenting with Barcodes for testing, assigned sequential barcodes to all my devices. I don't want to use these, but there doesn't seem to be an option to remove barcodes from the database in the console. How can this be accomplished?
OEM Machine details in Asset Explorer
Hi Team, We have tried to take the Microsoft OEM Licensed machines details in Asset Explorer. We have checked in reports but there is no option to select license type in reports filter. If you aware of it how to get the OEM licensed machines. Please share. If its not possible could please share the query. How to take the OEM licensed machines in Asset Explorer. Thanks & Regards Prasanth
Free Seminar Series - End Point Management
Join us for our free seminars in the Bay Area, Los Angeles, and Dallas this July! These seminars will focus on enterprise mobility and endpoint management and help you learn how to adapt to a dynamic, mobile workforce and increase productivity with the latest mobile, server, and desktop management trends and techniques. We'll also talk about integrating with ServiceDesk Plus, patch management, OS and software deployment, asset management, remote control, and more (and have plenty of food and drinks
Asset Explorer not responding
Hi, We have an onsite setup. Dedicated application server hosting the application with a separate server running SQL. We have been unable to logon for the past two days. Restarting the server has no effect. Initial logon screen appears, enter credentials correctly and click Logon and noting further. Speaking to our SQL team it appears that we have processes blocking, predominantly deletion of information. Any support or suggestions you could provide would be much appreciated. Regards Ewan
Create or change a field to mandatory
I need to make some asset fields mandatory. Both Addition fields and default fields. How is this done? Thanks Troy
How to map an Active Directory Field to Asset Field?
I want to setup scheduled scans of my server OUs to import into Asset Explorer. We use the desciption field in AD to capture pertinent info such as business function etc.... How can I include the Description Field from AD to map to the Description field of the CI on the scanning? thanks
New purchase request Tab
Hi I like to know if it is possible to Hide or disable the selection for Suggested Vendor, Site, Technician & Cost Center, In the new purchase tab And there is a faster way for a user to create a purchase request with need to go in asset explorer is there a way to separate the purchase request approval list from the group to approve the PO order
Questions about Creating new CI Types
I'm trying to create some new CI types in the CMDB, and have a couple of questions. I have to create new types because we have a ton of devices on our network that do not fall into any of the predefined object types. I've created some new CI types at the top level with no parents, but I don't see a way to add the discovered IP address as an attribute. I can create a new attribute called "IP Address", but there is nothing that ties it to the actual IP address of the device as discovered. Other
Query
I need a query that will include the following columns. I'm unable to get the following with a PO number in my reports. Workstation Model Service Tab Last Logged In user User Department PO number that the computer is associated with Thank you Eric
wmic.exe
Some sources are stating that the Petya infection which is spreading around the world uses, among other things, the wmic.exe file as an attack vector. This file is the command-line tool for interacting with WMI. Recommendations are being made to somehow block access to this file. Does AssetExplorer use this in any way for agentless discovery? Or does it interact with WMI in some way that doesn't involve this tool? Will disabling this tool in any way impede the ability of AE to perform discovery
Reset admin password
I need a script that will allow me to change the administrator password via the postgres DB. Our AD auth isn't working and the administrator password we have documented isn't working. Asset explorer is version 6.1.0.
Asset explorer get information fro Iphones and android devices
Hello, I was just wondering if there is a way to scan android and iphone devices and get useful information. When we do a network scan, we can see the device but that is about it.
SAP Business Objects
I did a scan of our network and it picked up a couple servers that have SAP Business Objects. Instead of identifying this as one piece of software, it identified over a thousand sub-components of this program as separate software products. This clutters up the software inventory with thousands of unnecessary items. What can be done about this? I'm in the process of deleting them all, but as soon as that server gets re-scanned, I fear they will all be back. See screen shot attached.
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