Technical Support
is it possible to monitor Event ID? Max
CPU usage
How much is too much? I'm running the AppManager 7.0.1 on a Compaq DL380 with with 2x1266MHz and 10GB memory. The O/S is Fedora4. The NIC is running at 100 full duplex, and my network guys were monitoring it and see less than 1% collusion rate - which they tell me is darn good. My problem is that the java process owned by the user running AppManager is using up on the average 95% of the CPUs. On the support tab the JVM Memory Information is: Total JVM Heap Size 99MB Used JVM Heap Size 36MB Free JVM
Same SNMP Trap Every 5 minutes
I am running App manager build 7102 SP 1.2. I set up an SNMP listener for authentication failure. I get the trap when I cause the failure to be written to the Security event log. The problem is that I keep getting that same trap every 5 minutes from then on (polling time). The only way to stop it is to stop the SNMP service on the server that is sending it. This happens on any windows server I trigger it from. Is there something that the server is looking for (a response) from the app manager server
WMI Authentication Thru A Firewall
I have opened up the following ports: TCP Port 135 (RPC) and TCP Port 445 (WMI). However, when I try to add a device using WMI, I see denies on random ports to the devices. I even went as far as to add the device after moving the App Manager to the same network (no firewall which works) and then back. As soon as I move it back, I get RPC server is unavailable when polling occurs. The denied TCP port numbers that I see are random (1087, 2403, etc). I need to know how I can force APP manager to use
jboss monitoring 'some thoughts'
we are a jboss shop and have made great strides using appman to alert and trend our application. There however some core jboss attributes i feel should come out of the box with out haveing to add a custom attribute ( is painful when haveing to add to 50+ jboss monitors ). 1. on the jbdc connection pool it would be nice if it showed the available connection count so we could alert when running out of connections in the pool. currently it shows in use and that is harder to alert on when you have many
nic utilization stats on win2k
is nic utilization in the roadmap for windows servers, if so when could i expect it? i find it hard to troubleshoot application performance issue's with out stats on the network utilization on the server. I imagine other clients would like to see this feature as well "just a guess" thanks, - Matthew
Application Manager doesn't run after reboot
I have installed the Application Manager on one of our spare servers and it has been working great. However yesterday I rebooted the server and now the Application Manager comes up with the Bug Reporting screen. I have tried submitting the bug report and also making a report to e-mail, but neither works. I just get brought right back to the bug reporting screen. I have tried clicking everything else to get past the screen, including cancel, with no luck. I am forced to uninstall the Application Manager
Disk IO statistics AIX
Im unable to see Disk IO statistics for AIX. im using ssh as monitoring tool, and iostat -d works fine. please help. thank you Iris Silva
Annotation of alerts
HI, I like the new feature added on Application manager to be able to add annotations to an alert. However I would like to be able to see the annotation on either the home page tab which lists out the alerts, and would be great if I can append the email action to show an annotation if added. What parameter or value would I use to add the Annotation the the email action?
More tags for email action
HI, The number of tags that I can use on custom mail action messages are quite limited. Are these taken from the mysql database or defined elsewhere? A few addititonal tags which I would like to use are: $StatusSince: Gives the date/time since the alert was generated $Annotation: Gives the annotation attached to the alert $Technician: Owner of the alert
Technical Support
I am trying to get a report to send to multiple email addresses daily, but once I have selected the report parameters I get into the "report delivery" section I select "new" and then put in "joe@email.com,mary@email.com" and submit but it tells me "Please check the address of the EMail-ID provided." How can I make the report go to multiple email addresses? Also, this field has a drop down...many of the selections in the dropdown are very old with people who are no longer with the company. Where can
Ldap authentication
Just wonder in we could get the Ldap (MFAD) included for user authentication on the road map?
The RPC server is unavailable
Hi, I am getting "The RPC server is unavailable" error when trying to create Exchange Server monitor. As far as I can say, RPC server is running on the machine I'm trying to monitor, at least 'net start rpcss' command returns me 'the requested service has already been started'. Could you kindly advise me what I should do?
Monitoring single rows of SNMP Table data
I am monitoring a table of data using SNMP, and everything is working fine, except that when checking my thresholds, it seems that App Manager is picking a row out of the table randomly and checking that row each time the monitor updates. Is there a way to specify a row to monitor in a table, so that it always uses the same one? Thanks!
Disk Utilization not reporting correctly for 15TB available
I have a windows 2000 server set up for SNMP monitoring, it has a shared drive on it that is mapped to a storage array with 15TB of storage. The share has 689GB used on it. AdventNet Applications Manager is reporting that there is 0% utilization. hrStorageSize is a 32 bit counter, each increment of 1 is worth 4096 Bytes, and the max value is 2,147,483,647, which is equal to 8 terabytes. The counter value i am getting is - 154196237, so if you enter this into the equation ((2 147 483 647 - 154 196
Tomcat 4 monitoring - problems with valve loading
Hi, I've installed the tomcat4agent as asked in the tomcat directory on a linux server. When i launch tomcat, here is the log i got in the catalina.out : ServerLifecycleListener: Creating MBean for Valve com.adventnet.appmanager.tomcatagent.ver4.valve.AdventNetHostValve@8ee016 ServerLifecycleListener: createMBeans: MBeanException java.lang.Exception: ManagedBean is not found with AdventNetHostValve at org.apache.catalina.mbeans.MBeanUtils.createMBean(MBeanUtils.java:763) at org.apache.catalina.mbeans.ServerLifecycleListener.createMBeans(ServerLifecycleListener.java:436)
Custom JMX MBeans For WebSphere 6 whith Global Security
Hi, I�m user of Websphere 6. Adding custom attributes in a websphere with global security is currently supported ? If not, when this feature will be released. Thanks. Brienze
Some Health Icons are grey(unknown)
Hi App-Support! Some Health Icons are grey(unknown), see Screenshot, i checked all dependencies, but can�t find any different config. How can i reset the dependecies for one monitored server? AM7 is up to date, BuildNr. 7100 SP1.0 Kind regards, Alexander
Trap Listener port error Help!
I've just installed Manage Engine App 7 for evaluation purposes. When i try to start the application i get the following error "the trap listener port am.traplistener.port 1620 is occupied Change it in the conf/AMServer properties" Can anyone help with this?
The object exporter specified was not found error
Good day! We've got troubles trying to set up Applications Manager 7 to monitor MS Exchange 2003. We entered correct IP, domain/username and password, and are getting "The object exporter specified was not found" message. The monitored machine is placed outside our local network. Could you please kindly advise us, what is wrong and how can we fix it? Thank you, Andrey Melnikov
Websphere Monitoring(ServletSessions):Active sessions count?
Hello, is there any possibility to monitor by these great tool (AppManagerV7) the active servlet sessions? At the moment I'm able to see the created sessions, but the most insteresting thing for us is to see how many sessions are active? How should I configure this tool? Please give me an advise. Thanks in advance.
Performance Overhead of Web Transaction Monitor
I need to gather performence statistics in a production environment and I'm wondering about the performanc overhead by turning on the web transaction monitor on a jboss 4.x application server.
PB to add a connection to ServiceDesk
Hello, when I try to add a connection whith my ServiceDesk I have allready the following message: Unable to fetch values from ServiceDesk Plus, The server might not be running or the network traffic may be too high Olivier
Alerts for monitor groups
I am not able to receive alerts based on monitor group configuration only. As I don't want to receive alerts by individual monitors I am unable to get the monitor groups to send any alerts. Although the health and availability goes red in the HOME screen for the monitor group, the alerts that I have configured for them are not coming through. There are no alerts configured for the individual monitors. Any ideas? Thanks Peter
Technical Support
I cannot access my company email as I keep getting error message 0x800ccc0e, it states that there is a problem with my POP server. This is not the first time I have had this. I know that there is nothing wrong, as it worked fine all week and I have changed nothing on my set up. Please sort out Thanks Rachel Rachel Davies
Technical Support - MIB Browser on linux
Hi, Everytime I access the MIB Browser (/jsp/MibBrowser.jsp) on my linux hosted Application Manager 6 it results in an generic error (no trace was supplied) I note there is an entry in the troubleshooting list which might describe our situation: http://manageengine.adventnet.com/products/applications_manager/troubleshoot.html#m41 I have attempted solution 2 with an unsucessfull result. I have not attempted solution 1 as I do understand how it would help me (I am trying to browse SNMP attributes for
contents of the Patch directory
Hi, is it safe to delete (or move) the contents of AdventNet/ME/AppManagerXY/Patch ? (I'm doing regular backups of the AppManager directory, especially before changing monitor settings, and I was hoping to save some compression time and disk space and keep the downtime as small as possible)
Mail Server Conf error message
Hi, Im evaluatin App Manager and when I want to change the Mail Server Configuration I hav the error message: � There is some problem in changing you Mail Server configuration. Please Try again. Please, let me know. Thanks in advance.. Omar.
Unable to connect to Mysql port 13326 Error
Hi , Im evaluating the App Manager and I deleted the Mysql Monitor on port 13326 for App manager. Now I want to add againg this monitor but I have the error: Unable to connect to Mysql. Error Message: Invalid authorization specification message from server: "Access denied for user: 'root@mga-voz1.e-alestra.com' (Using password: NO)" Please, let me know. Thanks in advance.
Do I need to install Agent before I can use App Manager?
helo ... i was told that OpManager does not require any agents and be able to discover the network by itself whereby Application Manager need to install an agent on the managed server before it can monitor the services (running in the managed server). Isnt that OpManager is superior in the sense that it faciliatate the installation and ease the load on the server?
Send Alert Until Error is Cleared
I've setup a monitor to run a script on a remote Solaris server every 2 minutes. This script checks /var/adm/messages for errors. If error is found it will create output file with value of "1" if not, the output file will be "0". It's setup to send Alert if value is "1". It used to keep sending Alerts until the errors is cleared, now it only sends one Alert. If it runs every 2 minutes, and the error still exists, shouldn't it continue to send Alerts? In Admin, selecting "Execute actions repeatedly
Issue on Websphere monitoring => Different output?
Hello together, I have noticed an issue when I try to monitor our Websphere servers. We have two servers on site: test environemnt + production system. 1. As I try to configure the AppManager to monitor our server of our test envirement, it works fine. I'm getting a great overview about our server (JVM memory, JDBC connections, HTTP sessions, etc.). 2. When I try the same for our production system, I'm only able to see a graph about the response time? What about the rest? Can you tell me what's wrong?
threshold configuraton for JVM Heap size
Hello all, i would like to configure thresholds for JVM Heap sizes, as i get java.lang.OutOfMemory issues in Jboss often. Please help in configuring JVM Heap size for jboss server I have configured few and when i execute the mail program , it get the output in the mail like this. This information has been generated by the Application Monitoring System, Bangalore. $MONITORNAME $HOSTIP $ATTRIBUTE $SEVERITYASNUMBER $SEVERITY $MONITORTYPE $OBJECTNAME $PORT $RCAMESSAGE please kindly advice on this, how
Technical Support
Thank you for the quick response on my previous question. Now that I can get the disk i/o can I get a report on that data? Is there a way I can make custom reports? Sal Fuoti
Server HP-UX does not appear to be scheduler as Report
Hi, Im evaluating Applications Manager and I created a Monitor Server HP-UX, this server also contain an Oracle DB. The App Manager created both monitors the server and the Oracle DB. But in Admin --> Scheduler Reports, only appears the Oracle DB Monitor to be scheduler, the server does not appear. Any Idea ? I'm using telnet (port 23) to monitor the server. Thanks in Advance. Omar.
App Manager ignores SNMP Traps with comm other than "pu
Hello all, I need to have Applications Manager acknowledge and process SNMP traps that have a sommunity other than "public". So far it ignores all traps with a different community string. I can't seem to find anything in the UI to do this, and I've tried changing it in working/conf/DefaultSettings.conf, working/conf/clientparameters.conf, and working/conf/SnmpDefaultProperties.xml, but these have no effect. Also, sometimes when it starts, Applications Manager will decide to listen for traps on a
HTTPS
I have a jboss server enabled with https how can i monitor that with AppManager, usually i give the port 80, should i give it as 443 and also make any changes in xml file, to change the port from 80 to 443, actually there is a redirection for that, when the URL is entered its redirected to port 443 instead 80, please advice on this. regards venki
Alerts in App Manager 7
Hey there I have a couple of questions relating to the alerts in Application Manager 7. how can I set an alert based on page load times? i am receiving alerts based on response times for a url but this doesn't always seem to be a very reliable way of determining page load times. I am monitoring a url, what does "error if response code is > xxxx" do? I have not been receiving alerts based on this value. Thanks in advance, Andrew
Technical Support
Remote script monitoring does not work if the default shell on the monitored host is csh. The reason is that it tries to determine the exit status of a command by using 'echo $?'. The csh equivalent is 'echo $status'. The error message is "script not found" as querying the status of the ls commansd does not return 0 (it actually prints an error message.) Dimitar Dimitrov
Technical Support
Hi, I have just installed the free version of Application manager (build7100), worked perfectly. Then i restarted my computer quickly, without closing down Application manager. Now, i get the support page, reporting me that "an error has occurred", but whatever i do, i cant get rid of this page, and can't access the over pages ... I tried to answer the report, cancel the report, restart the ManageEngine properly, and even restart my computer, but nothing happens, i still get this page, and can't
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