Remote Script Monitor problem
Hi, When setting up a remote script monitor, I'm having some issues... - ssh connection is not working. I can't create the monitor because AppManager can't connect. SSL key issue maybe? - using telnet, it can connect and create the monitor, but it does not run automatically. When clicking Edit then Save, it suddenly says it can't connect, and to "check host settings". Host settings are inaccessible. - How do I remove and/or edit hosts from the Remote Scripts host drop-down? Very frustrating. Thanks
PDF incomplete to see in Scheduler reports
Hi, Im evaluating App Manager and the PDFs send by scheduler reports are showing incomplete for the summary type report. The bottom part for the disk occupancy appears incomplete in the PDF. Is there any way to fix this ? Is it possible the PDF use 2 pages instead 1 to show the reports complete? thanks in advance.. Omar.
SMTP Server Problem
Hi, I add a monitor on a mail server. There already have a monitor on the Exchange on this server, put I have more than one serveur SMTP, POP and IMAP on. That's why I want to monitor all the server. Unfortunatly, the monitor saw the server offline whereas I can make a telnet on the port 25, 110 and 443 and it answers perfecly. The server have 4 IP adresses: 172.20.100.100 (SMTP, IMAP, POP) <- want monitoring 172.20.100.101 (SMTP, IMAP, POP) <- The Exchange monitor did it 172.20.100.103 (SMTP) 172.20.100.102
Custom Reports
Hi there, I have been asked to generate some Custom Reports based on the Monitor Groups and server's uptime and availability within Business Operating hours ONLY (8 a.m. - 5 p.m. EST). I cannot seem to do this with the Reporting functionality you currently have. How would I generate this type of Report and am I able to generate Reports using other tools (i.e. Crystal Reports) and how? Thanks, Joe Joe
Technical Support
1. Version of Product : ManageEngineApplication Manager 7 2. Operating System : MS Windows XP Professional SP2 3. JDK Version : 1.5.0_06 4. Jboss version : 4.0.3 SP1 Details of Problem : I am trying to get managengine to monitor Jboss , but when it tries to deploy the jbossagent.sar that comes bundled with the managengine version, it cannot deploy becuase it expects certain J2EE 1.4 classes. We are evaluating this product with an ami to buy almost straight away, could you please assist. I have attached
Root cause analysis question
Hi i would like to know how depth does the root cause analysis will do to indicate the error that cause the downtime? like for example a apache server having a downtime cause by web pages script error or db connection, would this kind of error (usually will go to error.log) will be define clearly on the root cause analysis or just a 404 message ??
from address of reports
when creating an e-mail with pdf attachement , the from address of the e-mail seems to allways be the same as the to address. This is a bit confusing and not very helpful when trying to sort e-mails every day. is their a way to customize the from address of these e-mails?
Technical Support
Hello, When trying to implement the following OID into Appmanager: .1.3.6.1.4.1.674.10893.1.20.2 i am unable to but in OpManager it works fine. Appmanager will allow me to input the OID if i remove the ".", but this returns no value. Any ideas what i can do? Thanks. Jack_cognito
create a monitor from a http get
I need to create a monitor based on the data from the http get (i only have port 80 access), can i pass the data (to create the graphics and define thresholds) thru a html file ? i hope this is clear
Definition of Response Time
When I'm configuring a monitor for IIS, I realized from the statistics (shown in AppManager) that during the last 7 days, my IIS server Response Time is always above 4000 ms. So, I wonder how AppManager defines Response Time. From the IIS log, the only hit coming from my AppManager server is a get to the root web. Is this how AppManager calculates Response Time? If yes, then I wonder why AppManager gets >4000ms while if I hit manually using a browser it is always fast (less than 1 second). If no,
Problem with monitoring disks in AIX
Hi I have problem with monitoring disks I/O stats in AIX 5.3. Other things like CPU, MEM works fine but under disks I/O stats i see: No data available !!! I am using SSH connection and root proviliges. I see "iostat -d" in the system, "iostat -x" doesn't work. (parameter "x" doesn't exists under AIX) Please, help me Pawel
Technical Support monitoring HTTP
I am trying to monitor a URL but keep getting an authentication error. How can I turn off the username/password authentiction feature? When I make the monitor I see this area for authentication in advanced but leave it unpopulated. I keep getting an error when I check the page that the page load fails due to failed authentication. I don't want it to authenticate at all, just pull the generic page. How can I disable this? Ted Dillon
Technical Support
Hi - I am trying to get ManageEngine Applications manager to monitor our m0n0wall firewall. Is this possible? We want the same type of functionality that you get from Wallwatcher when it connects via snmp to m0n0wall(http://wallwatcher.com/). Stuart Ledingham
Technical Support
Hello, I am trying to monitor a URL but I keep getting this: "Resource down. The resource dtcweb05URL is not available. Authentication failed.Invalid Username/Password : ResponseCode - 200" I just want to see that the genreic page is loading on port 80. How can I turn off the Username/Password authentication checking? Ted Dillon
Technical Support - No Alerts Being Mailed
It seems like since I applied the Service Pack 1 that email alerts have not been sending properly. Is there a known bug or can I get some help getting this fixed? Thanks, A. Cline A. Cline
Availability, Ping tweaking?
Hi App-Support! I�ve many monitors and sometimes Application Manager brings an Availability Error, monitored server xy is not responding, but if i manually ping the server xy everything is ok. On the second poll AppManager brings an ok message. I think the ping which AppManager send on every poll is in our big environment to sensitive, is it possible to "tune/tweak" this? My workaround now is to set up "Poll 2 times consecutively before reporting the monitor is down" under "Configure Alerts", but
HP-UX Disk-Utilisation Monitor show not all Filesystems
Hi App-Support! If i look in AppManager on a monitored HP-UX Machine, under Disk-Utilisation, it shows not all existing file systems! It only shows: /usr null /stand /var /tmp /opt / But if i look on the machine the df -f Output brings this back: $ df -f /u07 (/dev/vx/dsk/pacsdg/orb-pacs-db-vol01): 578998546 blocks /u06 (/dev/vx/dsk/pacsdg/orb-pacs-redo-vol01): 96986526 blocks /u05 (/dev/vx/dsk/khvdg/orb-khv-idx-vol01): 976864530 blocks /u04 (/dev/vx/dsk/khvdg/orb-khv-db-vol01): 970017768 blocks
Schedule reports mail subject bug
Hello, I've noticed a strange thing - all new reports I create are sent with "-Schedule Reports" appended to the subject. Eg. a report named "Daily availability report - all sites" is received as "Daily availability report - all sites- Schedule Reports". The message body itself is fine (contains "Schedule Name Daily availability report - all sites"). This only happens to new reports; the old ones work properly. Any ideas how to fix this? It looks very unprofessional.
Alternative mail is failing
Hello, I am using the trial version. The problem we have is, alertnative alert mail is failing. Is it a known issue? Thanks.
Technical Support
We have your AppManager installed in our terminal, and we have already checked the necessary configuration our terminal must have, and it's ok, but after the update of Service Pack 1.2, it's very slow. Do you know what we should do to make our terminal work better? Thank you, Marcos Marcos Antonio Morari Junior
Loading MIB SNMP Management
I'm testing SNMP Network Device option and I'm facing a error message (Error parsing MIB:CISCO-POP-MGMT-MIB.my.txt) when loading a MIB in the MIB Browser Section.
Technical Support
Hi, Do you have a onnector for MS MOM2005? Regards Ivor Ivor-John Ross
Technical Support
Hello, Im testing Application Manager and i'm facing the following issue: when i add a monitor(ie : an Oracle database )the host which holds it is added too automaticaly as a server monitor. We don't want so, then: How can we manage to keep the database monitor when deleting the server monitor added? Cheikh DIAGNE
Can't get the server version from anonymous user on WLS8.1
Hello everybody, I'm trying Application Manager 6.0 with WebLogic 8.1 sp3 on HP-UX. As stated in a previous topic: http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000003285132, I didn't set the following parameter -Dweblogic.disableMBeanAuthorization=true. But, unfortunately, I have got this in my server log file: <ExecuteThread: '2' for queue: 'weblogic.admin.RMI'> <<anonymous>> <> <BEA-000386> <Cannot get the server version, the request was from an anonymous
Monitoring Service accout getting lcked out!!!
Hi, We are using our monitoring generic id in Appliactions Manager monitoring. From yesterday evening it is getting locked out frequently. We are sure that this is due to some wrong password supplied in Appliactions Manager. It is quite impossible to go and reconfigure the password for our 600+ monitors. Could you please assist us in this regard. Hope there will be some way to check the password provided from the logs or backend. Pleas ecall us back at 866 203 6704 or my mobile# +919886669495 Rahul
disk i/o for windows servers
I have activated the disk i/o statistcs option in the admin section but am not seeing i/o stats in the windows monitors. the feature was activated several days ago so the servers have polled many many times since then. any thoughts as to why i am not getting disk i/o statistics in my windows monitors? "we have win2k and 2003 servers" some are polled via wmi and others snmp" thanks, - Matthew
SSH sessions left over on monitored linux machine
I'm monitoring many linux machines via SSH, and on all of them it appears that AppManager is not closing its sessions when it logs in to perform its checks. I have dozens of sessions on each box, all of them initiated roughly 5 minutes apart. Can I do anything to fix this?
New version wont run in other browsers only ie.
Unable to run app manager web gui in anything other than ie. If I try it in netscape the browser carshes and the same with opra. Please fix as our main monitoring boxes do not use IE. Fireblade
customizing reports (adding pie charts)
Hello, is it possible to customize reports that are scheduled and mailed? Specifically, I would like to have a report that shows availability for a monitor group, but not only text data as now (monitor name/total downtime/MTRR/MTBF/Uptime %) but also a pie chart of the uptime (as it is on eg. last 7 days availability report for one monitor) for each monitor that is part of the group.
High CPU LOAD
Dear Support, In this topic (http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000003287754amp;sid=12fa12774039227afc6f137289d1fc38) you solved the problem regarding high CPU usage. It would be nice if you let us know how you did it because I, and as i read other too, still have problems which haven't been solved. Please could you post an patch or something? H. Frederiks
Problem with distant script monitoring
Hi, I configured a distant script monitoring which worked with the sample script given earlier in this forum. Then i switched it to my script, but when i do this, the monitoring is said to be down. This is a linux moniroting, and when i checked the history of the user used, here is the line i got : sh null erenouv So, it seems it change the script name to a null value. Could you help me ? Thanks.
Technical Support - Monitoring JBOSS 3.2.6
Hello I try to create a new monitor for JBOSS 3.2.6. When i create it i get this message: Unable to connect to Jboss server. Error Message: java.rmi.ConnectException: Connection refused to host: 127.0.0.1; nested exception is: java.net.ConnectException: Connection refused: connect Diagnose the Problem? Please help me ....
Technical Support
Does Applications Manager run on .net 2.0? Charley
Exchange 2003
Hi, I have installed two Application manager in two separate network (physically and logically). Each other have an Exchange 2003 with a lot of traffic. I was succeed in monitoring one Exchange, but in the other network, I have any counters (SMTP, IS, etc) which working. I repeat the same procedure in the two network. In one I have all the services and counters (very impressive ) and in the other, just the "Today's Availability" Thank you for your help
free/professional edition
is it possible to upgrade from free to professional editon without loosing all data and preferences?
Pb with script monitor in AIX
Hello, I�m trying your Application Manager 7 and I find problem with script monitor. I have already add a server monitor on a system AIX and it works perfectly. But when I try to put a script monitor in the same system it said �Could not establish a session with the host. Kindly check the host information. �. I ran a tcpdump for seeing if they saw themself (below). tcpdump -i en0 -n src 172.30.20.250 or dst 172.30.20.250 and not arp tcpdump: verbose output suppressed, use -v or -vv for full protocol
High CPU usage after install
Hello guys... I had AppManager 6 installed and had to remove it because of some memory problems. I later decided to install AppManager 7 on the same server. The installation went well, but as soon as AppManager starts on the server, CPU utilisation goes to 100%. The process I see using most of this is the Java run-time. This is the latest version, and the same one I had before with AppManager 6 without problem. It took me almost one hour to bring down AppManager (I didn't want to restart the server)
Technical Support
Hi: My application server is jakarta-tomcat-5.5.7. running on windows 2003 server and connect to Oracle 10g. After I started the tomcat, the follow error accured. Please help I don't know what is these exception means. If I turn off the WTA option, the tomcat server could start normally. Please help, Thanks!!!!! AdventNet Web Transaction agent started at port 55555 Added shutdown hook 2006/11/22 下午 06:29:08 org.apache.coyote.http11.Http11Protocol init 資訊: Initializing Coyote HTTP/1.1 on http-80 2006/11/22
Technical Support
The application is generation a lot of alerts which are not really allerts. If I'm going to check out the generated alerts I recognize that the related system, URLs or processes are up and running. In addition I saw the following: Each time a polling is processing the AppManager is opening up to ten or even more connections at the same time and this causes latency in response relating to the availability. The consequency is that the reason of unavailability or too long response time is the effect
MY SQL LOGIN ACCOUNT FOR APPLICATION MANAGER
hi i would like to know what the login details are for application manager when it connects to my sql.
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