Helth in script monitoring
Hi, is there a way to force health column in script monitoring ? I tried to put 0 or 1 but it doesn't work. The column Health still stay green. Regards.
opmanager 6.0
is there a way to set up notifications in opmgr or is it just down time notifications. it would be better for my techs to get into the office with true longer term systems down vs going in because of system reboots
Monitoring Exceptions in Log Files
I am attempting to monitor the log file from our Jboss 4.2.2 server such that if a particular Java Exception occurs in the log file X times over a given time range (for example, 20 times in a 15 minute span) than raise an alert. I would like to apply similar (although with slightly different thresholds) to multiple Exceptions within the same log file 1) I tried using the File Monitor with Content Matching. The problem I encounter is that as soon as the matched contents occurs in the log file a
Pop up on new request
Is there any option available for Pop up on new request arrival in service desk software.
Can I delete cookies programmatically in a script using QEngine
Hi , Can I delete cookies programmatically in a script using QEngine. Usecase goes like this I need to record a script for answering a survey page.When i playback the script i can see the previous answers of tht survey page.For that I need to delete the cookies and answer the script programmatically.So can I do that using QEngine. Thanks
JRE monitor with FioranoMQ and SonicMQ
I want to monitor memory these two Java Implemetation Message Broker. But I dont really know where can I put these options to To monitor a Java Runtime Environment the following java runtime options needs to be added to your application -Dcom.sun.management.jmxremote -Dcom.sun.management.jmxremote.port=1099 -Dcom.sun.management.jmxremote.ssl=false -Dcom.sun.management.jmxremote.authenticate=false Replace 1099 with the actual port number of the agent Please if somebody can tell me where should I do
Recording with AdventQEngine
How to do Recording with AdventQEngine, as i am new for this tool
Error while congiuring URL
Hi , Can any one help me on this? Exception while trying to access thr url javax.net.ssl.SSLKeyException:RSA premaster secret error I am getting above error while configuring one of URL to monitor. Regards Magesh D
Error while configuring URL
I am getting below error while configuring URL to monitor. Exception while trying to access thr url javax.net.ssl.SSLKeyException:RSA premaster secret error. Can any one help me on this? Regards Magesh D
Application manager doesn't logout of servers
Hi, Using Application Manager 8602 with Linux monitor (via SSH), we witness many occurrences of application manager not logging out of the server once finish running the monitor. This leads to hundreds of stuck bash processes accumulating on our production servers. What can I do in order to fix/prevent this from happening? Thanks, Adi.
Bulk importing JBoss with additional (JMX) attributes, and other monitors
Hello, I'm using Applications Manager 8610 for Windows/Linux. 1. I would like to bulk import a JBoss monitor with additional attributes, accessible via JMX MBeans. What should my CSV file look like? Is this even possible? 2. I would like to bulk import other types of monitors, like Java Runtime Monitor, Database Query Monitor and Script Monitor. Is this supported by the application? If so, where can I find example CSV files? Thanks very much in advance, Amnon
Error in monitoring JBoss
hello , i m new in forum i use the application manager 8 for monitoring jboss and i have a pb : Impossible d’établir la connexion avec le serveur Jboss PC-de-Marouane(the name of machine when App Mang run ). Cause fondamentale: Impossible d’établir la connexion avec http://PC-de-Marouane:8080/invoker/JNDIFactory à partir de la machine Applications Manager. Cause fondamentale : Le port de service 8080 n’est pas accessible à partir de PC-de-Marouane(the name of machine when App Mang run) i use the
Out of office options
Hi Support, Is there any way to set a Support Rep as being out of the office so that the automated responses they receive when a call is updated is automatically sent to another support rep or a team? Regards, Andy
active directory and administrator password need to be different
cannot change password for admin account, I have used the active directory import and it has changed my password to match AD but i do not want this to be the case. Please can someone help
No support non-english OS
After announced support non-english OS , i have downloaded trial and install it. Build Number: 60327 As well as earlier in menu Admin > Scope of Management> Add computer(s) non-english names of computers, names OU's in AD is "??????????" and no native symbols. In addition : language OS is russian (1251)
can i simulate Switch witch "Port Security" function...and Switch connect to VMware ???
can i simulate Switch witch "Port Security" function...and Switch connect to VMware ??? Thanks all !!
JRE error
Iam getting a error saying .jre\bin\javaw not found and some other errors in command prompt saying internal or external error
App Manager Crashs
App Manager Crash's leaving child processes active (java) & saturation of memory on server. Please can you tell me what’s causing the problem? See log file attached which was created around the time of the crash Build number = 8602 Operating System = Windows 2003, 5.2
Problem with SNMP Trap
We send alerts from our App manager server to our supervision console by using the action “SNMP trap Action”. Normally the action works without any problem, but recently it has stopped working. When I execute the action manually by clicking on the button "Execute", I get the message “Action Failed” see screenshots included. Build number = 8602 Operating System = Windows 2003, 5.2 I have tested the port snmp (162) & there is no problem.
upgrade to NA
Good afternoon, whether tell please there is a decision of this problem? This error stands out at connection to mssql 2008. You cannot configure this database server because the database server is compatible to build 7505 and now you are installed NA build. Please install the build 7505 and then upgrade to NA
Confused with the metrics in different monitors
Hi, I've created three monitors: Apache, Tomcat and Linux (all location on the same machine) where my web application is residing. I've viewed the reports for all the monitors, and I'm a little confused with some of the metrics on the reports. 1. What is the difference between Response Time under Linux and Response Time under Apache? 2. What is the difference between CPU under Linux and CPU under Apache? 3. What is the difference between Request Per Min under Tomcat, and Request Per Min under Apache?
installation
dear guys, i'm having problem to setup on my centos. anyone could help me with this. thanks, regards, nazrin
AM cannot detect host name change
Hello, We faced a strange problem, we have a computer that in a workgroup and not joining any domain, assume the computer name is SERVERA. We have SQL Server and IIS installed on this computer. Before last week, AM can collect this computer's information succesfully, last week we changed its host name (from SERVERA to SERVERB) and added this computer to domain, after that problem occurs: All monitors related to this computer still point to SERVERA, we tried to delete and re-create these monitors
javaagent WebTransactionAgent.jar not working.
I have added the following option to my jvm options for a Sun One 8.2 Applications Server instance: -javaagent:/export/home/user/WebTransactionAgent.jar But for some reason I can't see any attempt at all during startup to load the jar file. I know my version of java works because when I run: java -javaagent:/export/home/user/WebTransactionAgent.jar the agent starts and ManageEngine connects, but there is no data. Any help?
Monitoring Windows Services
Hi, We want to monitor a specific windows service on one of our servers in a specific way. First, do I use "Service Monitoring" under the Services Group or would I want to use "Windows" under the Servers Group? Second, the way the service works is that it restarts itself automatically every 3 minutes. We would like to, if possible, setup a monitor that monitors the service but does not alert us unless it has been down for 20 minutes. I'm pretty sure the first question will be possible, but I am
Internal and Customer Facing Interface
Hi, after using Adventnet Servicedesk plus internally for a while now, we want to know if it is possible to make it customer facing. This means that we effectively want to provide a portal to external customers to view their own calls (as a pose to our internal customers). Using the standard user interface is not appropriate as it would display our internal knowledge base and announcements to external people, therefore is there any way to create a second customized portal, or alternatively is
AIX monitor / Free disk space on File System
Hello Is it possible to have free disk space stats on FS ? (as disk used utilization) Thanks
Adjustable vertical in response time report chart
The vertical scale in response time charts makes it unreadable when there is a very high peak in the middle of the graph (the scale is calculated based on the maximum value). An option to make this scale ignore the "abnormal" peaks would be nice , otherwise the year report is unusable if there has been one incident with extremely high response time: all the normal data is "crunched" on the horizontal axis ...
Windows Script Monitoring
Dear Support, I am trying to monitor an output of a script on our monitoring server it self (appmanager is installed on that server) As described in your FAQ i've added a dummy.vbs to the config so it would just monitor the output of the file. I can add all the necessary information in the "add script monitoring" function, but i doesn't seems to put the data in a table.. I've added the contents of the logfile & the actual config like it is in app manager. Could you point me to the good direction
Error
hello every body i am new ,and i have a problem in monitoring a transactions Web J2EE with application manager 8 ,the error is : Le service n�est pas ex�cut�. Il est probable que Transaction Agent n�est pas d�ploy� if every one know how can i solve this problem ,it can be helpful thank's
SAP Portal monitor
Hi there, does this support the SAP Portal application? -guest
more easy?
Hi, Is there any solution to make a file with the html links of the reports, or create a more simple web page than the standard appearance - without side and edge menu and without the tabs and alerts links, or display only those elements what I want to be appeared (e.g. based on a configuration file)? Zkallo
Erreur
hello every body i am new ,and i have a problem in monitoring a transactions Web J2EE with application manager 8 ,the error is : Le service n�est pas ex�cut�. Il est probable que Transaction Agent n�est pas d�ploy� if every one know how can i solve this problem ,it can be helpful thank's
Header request
Dear App Support, Could you take a look if it is possible to integrate in the URL monitoring also a HEADER request? (Now we have a POST & GET functionallity) I think this should be very handy if you want for example to look if a certain file is present on a website without downloading it. Thanks in advance & kind regards, Bitz
Memory Usage on SNMP Device
Dear App Support, Yes it's me again :) Could it be possible to (while adding an new attribute to an snmp device) add an OID like this: .3.6.1.4.1.9.9.48.1.1.1.5.1 * 00/( 1.3.6.1.4.1.9.9.48.1.1.1.5.1 + 1.3.6.1.4.1.9.9.48.1.1.1.6.1 ) & 1.3.6.1.4.1.9.9.48.1.1.1.5.2 *100/( 1.3.6.1.4.1.9.9.48.1.1.1.5.2 + 1.3.6.1.4.1.9.9.48.1.1.1.6.2 So basicly intgrate formulas in the oid screen itself? This would be very handy for our "network managment" part of application manager. Thanks for your answer & kind regards,
JRE already installed, yet ManageEngine want to install
I am using Debian Linux and have the Sun JRE installed already on my system. Yet when I go to install ManageEngine demo it wants to install its own Java environment: sudo ./ManageEngine_ApplicationsManager.bin Searching for Java(tm) Virtual Machine... . Preparing Java(tm) Virtual Machine... It appears that is is correctly detecting my installed instance of JAVA and hence wants to install its own. How can I tell it not to install Java and to use my already installed version?
Script Monitoring Host
Dear Support, When i want to add a "script monitor" onto a remote machine i only have 2 choices: Telnet & SSH. Is it possible to add for example the WMI option? Because i need to monitor windows scripts (vbs, bat, cms, ... ) that are on DMZ server(s) and for a strange reason i cannot access them through telnet. Thanks & kind regards, Bitz
Integration OpManager
Dear Support, As you can see in the attached printscreen we have integrated Op & AppManager on our test enviroment. Everything works well except the Availability status of my network devices & esx servers. I have attached a printscreen that clearly shows the problem. Could you please advise me what to do? I have tested it with several devices from OpManager but without any luck. Thanks in advance & kind regards, Bitz
CSV/Excel Reports
I want to generate a series of CSV/Excel reports using the data available within the show history data screen. e.g. CPU Utilization Date Time Minimum value in % Maximum value in % Hourly Average in % Jan 27,2008 12:00 10 91 57.17 Jan 27,2008 11:00 3 82 42.33 Ian Gibbons
Oracle Tablespace Monitoring Problem
Hi, i've noticed a problem within the tablespace monitoring of some oracle databases. In the Tablespace Status there are some tablespaces shown twice. Has anyone an idea why they are shown twice? thanks rosi
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