IT analytics in 90 seconds: Boost ROI by tracking the life cycle of help desk assets
Discover cost-effective ways to manage your assets, and increase ROI by tracking your assets' life cycles with Analytics Plus reports. If you're not already using Analytics Plus, download your free 30-day trial today.
IT analytics in 90 seconds: Tackle scope changes across projects in your MSP help desk
Master project management by tracking unplanned additions and deviations across all managed accounts using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
Reporting about Users, Technicians, User Groups, Technician Groups, etc.
Hi folks, I'm looking for detailed reporting around users. I used to do this in SQL queries until the upgrade (when the schema changed). I can ask your great SQL scripting folks to help me update the SQL statements (I should really try to learn SQL myself), but I wanted to ask if data around users, requests, groups, etc. could be made available to customers through the canned reports. Additionally, since we use Analytics Plus, we'd love to have this data available and sent over to AP. Here are some
[Free e-book] The seven missing metrics in your agile project management dashboard
Agile project management dashboards feature several metrics for tracking projects, managing release cycles, user productivity, code review, and quality control. While some of these metrics are great for tracking your progress, they don't always help improve efficiency nor highlight fundamental process flaws. For eg., do you know how accurate your sprint estimates are? Or, do you know how reliable your teams are in adhering to project plans? Download our e-book, to discover seven important metrics
Can't add POST request for web URL data import
Here is the settings https://drive.google.com/file/d/19-9RjJ6QvU8uJToUbQ5NsbBDawFvSQ2L/view?usp=drivesdk Analytics Plus throws an error when I try to use JSON as the parameter value: {"spec":{"itemsType":"avl_unit","propName":"sys_name","propValueMask":"*","sortType":"sys_name"},"force":1,"flags":1,"from":0,"to":0}
worklog information missing for tasks that aren't associated to Projects, changes, or requests
Greetings. I am new to Analytics plus, so I apologize if this is a silly question. We purchased this to get more reporting out of our ServiceDesk Plus product. I am trying to create reports for the worklogs that my people create. I am noticing that the worklogs that are associated with some tasks are missing. Upon further inspection, I am missing the tasks as well, best I can tell. as an example, I created a new task from the home page within SD+ and added a worklog. I performed a sync to ensure
IT analytics in 90 seconds: Monitor hardware utilization to boost your application's performance
Monitor your memory, CPU, and disk utilization to improve the overall performance of your application using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
Creating Priority-wise Resolution Time report.
Hi, I’m trying to create Priority-wise Resolution Time Report as below: However, I’ve encountered problem to create the report. It seems that my data for Resolution Time prevents me from creating this report since its data type is String. Therefore, it can’t calculate the Average Resolution Time of the tickets. So, I tried to change the data type of Resolution Time to number/date but it was unsuccessful because of my Resolution Time written format in ‘n days n hours n minutes’ which is as below:
[Announcement] Launching advanced analytics for Jira Software
Hey there, We're so excited to announce the release of Analytics Plus version 4460. In this release, we are introducing out-of-the-box integration with Jira Software Cloud and Jira Software Server. For everyone who's interested in knowing more about this integration, we're having an on-demand webinar, titled, Streamline project management with advanced analytics for Jira Software. During the session, you can learn how to, Generate over 100 reports and dashboards based on your historic Jira Software
Remove integration between SDP MSP and Analytics Plus
Hi, I configured integration between ServiceDesk Plus MSP and Analytics Plus. After that suddenly I removed related workspace in Analytics. Now when I wanna to remove break integration in SDP MSP and integrate again, but error me: zrmeinteglog0.txt [10:38:37:759]|[04-29-2020]|[com.manageengine.zrmeinteg.framework.ZRSDPFrameWorkImpl]|[INFO]|[41]: Server Exception in getting shared user and licence details ::: | ServerException (HttpStatusCode 400 Error Code: 7103 , URI: /api/admin, Action: GETDATABASENAME,
IT analytics in 90 seconds: Track alarm trends and perform investigative analysis
Use historical alarm trends to plan for future outages, and analyze their root causes using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
[On-demand webinar] IT admin's guide to enabling organizational visibility
Sign up to watch our on-demand webinar on how IT admins can enable cross-functional visibility across the organization. During the session, we'll show you how analytics can help, Eliminate complex compliance, monitoring, and visibility issues. Efficiently unify disparate and complex business data spread across departments and functions. Provide decision-makers with a comprehensive overview via cross-functional reports and dashboards. Secure access to critical business data based on roles and permissions.
Release announcement: Build 4440
Hey there! We are excited to announce the latest version of Analytics Plus build 4440, which offers an exciting integration and enhancements! 1. Launching advanced analytics for Zendesk Analytics Plus now integrates with Zendesk, to offer out-of-the-box reports and dashboards on your help desk data. Click here to learn more about this integration. 2. Introducing support for availability reports and SLA module in Applications Manager You can now easily analyze applications availability and performance
IT analytics in 90 seconds: A bird's-eye view of your Amazon AWS infrastructure
The Amazon AWS dashboard in Analytics Plus gives you a 360 degree view of your cloud infrastructure. If you're not already using Analytics Plus, download your free, 30-day trial today.
IT analytics in 90 seconds: Leverage monthly recurring revenue to enhance your MSP's business model
Enhance your business model by monitoring your organization's recurring revenue using reports in Analytics Plus. If you're not already using Analytics Plus, download your free, 30-day trial today:
How to enable Advanced Analytics shortcut menu for some technicians
Hi, How to enable Advanced Analytics shortcut menu for some technicians: Thanks for helping
IT analytics in 90 seconds: Identify the most profitable service groups using Gross Group Revenue
Focus on the service groups generating higher revenue among your customer accounts using the Gross Group Revenue report in Analytics Plus. If you're not already using Analytics Plus, download your free, 30-day trial here:
Report showing incoming and resolved ticket trend.
Hi, I would like to create a report on incoming and resolved ticket trend. I do manage to generate the chart but the data displayed is incorrect. I have attached the chart below: As you can see, the value for both incoming and resolved ticket are the same for every month except Feb 2020. This is due to null data present in the table. Set that aside, supposedly the data for both incoming and resolved ticket are not the same. For example, the value for incoming ticket for Feb 2019 is 39 and the value
IT analytics in 90 seconds: Ensure sustained profitability through revenue diversification in an MSP help desk
Track revenue distribution to fuel profitability in your organization using the Revenue Distribution report in Analytics Plus. If you're not already using Analytics Plus, download your free, 30-day trial today:
SSO for Analytics Plus
Hi, Will SSO be implemented for Analytics Plus in the near future?
JSON Exception Error Not able to Parse JSON
Hoping someone can help, Sending Get request with Query Params not able to parse retuning JSON. Using JS Node Request.
[Free e-book] Resolve your help desk's biggest challenges with analytics
Help desks are constantly firefighting with little or no time to look into their own problems such as staffing or technician skill. This e-book outlines a few key help desk challenges and offers actionable solutions to tackle them.
ITSM analytics case study: Happiest Minds Technologies automates IT reporting using Analytics Plus
Happiest Minds Technologies, Bengaluru, India, is a leading IT services company focused on delivering seamless customer experiences across industry sectors such as retail, e-commerce, banking, insurance, IT, engineering R&D, and manufacturing. The company wanted a fully automated analytics program to gain real-time insights from an array of IT applications in a single console. The challenge was that their IT data was scattered across several IT applications and tools. The team at Happiest Minds
IT analytics in 90 seconds: Boost your MSP's revenue using customer effective rates
Identify the customers who bring in the most profit by using the Customer Effective Rate report in Analytics Plus. If you're not already using Analytics Plus, download your free, 30-day trial today:
Report showing request created on last week but close on current week
Hi, I would like to create a report what show: Number of ticket created last week Number of ticket closed last week Number of ticket created last week but closed on this week Show by Category Total Warmly regards, Carmel Lee
IT analytics in 90 seconds: Track down stale tickets to ensure customer satisfaction
Improve customer satisfaction by staying on top of your inactive tickets using the Last Activity Report in Analytics Plus. If you're not already using Analytics Plus, download your free, 30-day trial today:
Create a custom report based on weekly tickets status
Hi all, I would like to create a report with below criteria. Display number of tickets received on last week Display number of tickets CLOSED on last week (tickets were received on last week as well) Display number of tickets received on last week, but not yet CLOSE Display number of tickets CLOSED on last week and that ticket was received before last week Group by Category Display the total of the above I think the point 1 and 2 could be use the "close on same week" fields, but for point 3 and point
Backlog criteria in SDP ticket
Dear all, I would like to know the criteria of an open ticket will become a backlog ticket? Warmly regards, Carmel Lee
IT analytics in 90 seconds: Understanding technician behavior
Understand the behavior of your help desk technicians and track trends in their performance using the Technician History dashboard in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial today:
IT analytics in 90 seconds: Complying with project targets
Track your performance against your project targets using the Target vs. Actual Milestone Completion report in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial today:
IT analytics in 90 seconds: Track finances across all accounts in an MSP help desk
Track the bill information of your managed customer accounts using the Bill Details report in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial today:
[Free webinar] The secret to delivering exceptional customer service
The primary goal of any help desk is to deliver exceptional customer service. But how do you do it? Join us for a free webinar on February 27, 2020, to learn how you can leverage advanced analytics to: Perform cross-module analytics and get a 360-degree view of your help desk Gather rich and deep insights on customer experience Make faster, better decisions to improve customer service and boost customer engagement Date: Feb 27, 2020 Time: 2pm AEDT | 11am GMT | 11am PST Duration: 30 minutes
Projects by Pending Milestones or Tasks --> Sum Estimated Efforts by Milestone
We have a standard report "Projects by Pending Milestones or Tasks" which was generated after SDP MSP<-->Analytics Plus integration. We have a column in this report "Estimated Hours" https://drive.google.com/file/d/1Wt-fyGI07pPdGglx9M2SDpFI1YV1MYEB/view?usp=drivesdk but this is just the field in a milestone. So you have to calculate all milestone tasks Estimated Efforts and then manually enter the value in Estimated Hours for each milestone. This is so boring. How can I add a column to this report
Currency symbol inactive
Why Currency symbol is inactive|? I can't choose any other symbol. https://i.imgur.com/1lvUMIZ.png
Request Resolution Field Missing
I am trying to create a report that lists all our incidents that were resolved yesterday in order to review all the resolutions. I was surprised that the Resolution field is not available. I am on SDP MSP. This is a critical field. Why is it not available and how to I get it added? Thanks, Brian
Using Top/Bottom n Filter and the Color field
If I create a chart using the Bottom N filter based on ticket count it works great. I have a chart that shows our bottom 20 technicians by the count of tickets resolved this month. If I try to add a value to the color field, the report changes. So for example if i add the Priority filed to Color I would expect the same results as before using this field. This is not what happens. The report treats each priority value separately and reports on the bottom 20 using Priority. Here is an example showing
SD and Zoho Analytics
Hi, I was wondering if there was a way to have Zoho Analytics get data from both Support Desk and Zoho Projects and be brought into the same analytics space? Thanks, Jareth
Total in pie charts
Hi, Is it possible to view the totals in a pie chart? Both in stand alone reports and in dashboards would be nice. Please see attachment. /Alexander
IT analytics in 90 seconds: Identify backlogs across customer accounts
Spot backlogs and work toward better resolution times across your managed help desk accounts using the Backlog Analysis by Customer report in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial:
Filter Not Working Properly
Hi I have an SLA report. I set the Filter to a range (From May 1, 2019). The graph should start with May 1st and show only data from that date forward. It is filtering the data correctly but the 1st data point on the chart is for January 2020. The 2nd data point is for May 2019. Chart should display with May 2019 as 1st data point and January 2020 as the last. Please see the enclosed screenshot. How do I get this to display properly?
Next Page
