[Free webinar] What's new with Analytics Plus in Q1, 2021?
Join us for a free webinar on May. 11, 2021 to learn how some of our newly-launched features and integrations can help you achieve your IT goals faster. During the webinar, we'll discuss some of our latest updates including Inventory analytics for Desktop
Analytics Plus start service issue
Hi, Today, I restart service to install new SSL certificate for Analytics Plus. Unfortunately I occurs with this problem that service not start. I attached my screenshot to see this problem and put logs in below section: [11:25:52:964]|[04-13-2021]|[com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer]|[INFO]|[1]:
Request Approval Time
Dears, Hi, would you please prepare the below report? َ1- Average time it takes for a request to be approved by technicians 2- Sum of time it takes for a request to be approved by technicians required filed: approver name (or email) time to approve (Average+Sum)+approver
Problem while restoring DB Analytics Plus 4595
Hello, I have installed 4595 in my server. I made a backup yesterday prior to install 4600 service pack. I didn't use -p suffix to put a specific password. Yesterday night machine crashes completely so today I was forced to install on a new machine.
Analytics Plus virtual classroom training for experts
Join ManageEngine's virtual classroom sessions and master IT analytics, from the comfort of your home. Tailored for experts, this course helps you get an in-depth understanding of Analytics Plus' capabilities and reporting options. During the session,
[E-book] 10 secret strategies to supercharge IT reporting
Hey there! Far too often critical insight goes unseen and unused without the right reporting strategies. Download our e-book to discover reporting strategies and learn how to build reports that fuel growth.
template reports.
Hi, we want to receive template change reports. How can you help us?
requestِ for report (Days passed without incident occurrence)
Hi, I need a report that shows the number of days without any incident occurrences. would you please help? BR
Graph only for outstanding tickets
Hi all, I am still trying to get my head around SDP, but I am looking at creating a simple 2D Bar graph with the following fields. Any ticket that is not resolved or closed up to 30 days Same as above but is between 31 and 60 days Same as above but is
requestِ for report
Refer to my other request: requestِ for report (https://pitstop.manageengine.com/portal/en/community/topic/request%D9%90-for-report-days-passed-without-incident-occurrence): I recently upgrade the advanced analytics plus and above formulas not working
[Free e-book] Leverage analytics to track the 4 essential pillars of IT security
With limited visibility into endpoints, your organization is just one hack away from losing critical data, and your reputation along with it. Learn how to fortify your security landscape today using security analytics. Download our e-book now.
Analytics Plus free virtual classroom training for beginners
Join ManageEngine's virtual classroom sessions and master IT analytics, from the comfort of your home. Tailored for beginners, these sessions focus on a range of topics to help you get started on your analytics journey. During the session, we'll walk
ServiceDesk Plus Query for Worklogs
Hi all, I trying to run a query which I got from the SDP Support team on Analytics. In the query there are static time values used like this: CAST(EXTRACT(EPOCH FROM TIMESTAMP '2020-01-01 00:00:00') I'm looking for a way to have dynamic time value.
Reporting on Problem Management
How can I run reports on Problem Management form Service Desk Plus MSP data in Analytics?
[Free e-book] Optimize usage, and save on cloud infrastructure spending using ITOps analytics
Organizations move to the cloud in an attempt to save costs. But sometimes, they end up spending even more on their cloud infrastructure. Don't let this happen to you! Read our e-book to discover how to optimize cloud infrastructure usage, and stay within
Request Resolution in pivot report
We use the report "Worklog report grouped by Projects, Members" I can add "Request Title" column to the table but I can't see "Request Resolution" column. I mean this Request Field We need this column to provide to our clients in reports.
Error Integration with Analytics Plus
Dear ManageEngine Support Team, I integrated SDP with Analytics Plus, after integration a workspace added to Analytics but workspace is empty!! I'm going to remove this integration but when i select "Advanced Analytics" button, page redirect to sdp report!!!!
How may get backup from Analytics Plus such as "all charts and dashboards"?
Hi, I want to change the location of the server on which Analytics software is installed. I have created many chart and dashboard on it and I have spent a lot of time designing and creating them. I tested this scenario, when I get backup from Analytics
[Free E-book] 6 help desk hacks to reduce your ticket volume
An ever-increasing pile of IT tickets can be intimidating for any service desk. Regardless of whether these tickets were created over time or were the result of a massive outage, our list of curated hacks can help you reduce your ticket volume.
Analytics Plus free virtual classroom training - Expert's course
Hello folks, We're delighted to bring you our next instructor-led classroom sessions for Analytics Plus users. Tailored for expert users, these sessions focus on a range of advanced analytics concepts including building data models and preparing IT
Feature spotlight: Support for stored procedures
Streamline your data import process! Gone are the days of having to type lengthy SQL queries to import specific data from your databases. You can now utilize stored procedures to import data from specific databases with minimal effort. Stored procedures
Change Analytics Plus Integration configuration without remove workspace
Hi, I want to change Analytics Plus sever from test server to production server, but I had to remove old workspace on test server. I created chart and dashboard on test server and want to see it and create again on production server. Do you have any solution
Request Status: Resolved and Closed (Advanced Analytics)
I have spent time looking through Advanced Analytics pre-built dashboards and charts and I cant understand why they would use Requests Resolved when trying to count how many request a technician has completed. I have setup and commonly see this suggested
Data Sync Status is failed Between Analytics Plus and Application Manager
I already Install Trail version of ManageEngine Application Manager and ManageEngine Analytics Plus but when I add data source as ManageEngine Application Manager its successfully added but now problem Fetch is Sync problem below problem is shown I
How to export dashboard and chart then import in another workspace
Hi, Some times we want to delete workspace and create workspace newly, but I want to copy dashboard and charts. Do you have any solution to export and import dashboard and chart to another workspace? Thanks for helping
Vcenter Integration
Hello is there a way to connect to a vcenter (Vmware) in order to make analyses? cordially Stéphane
[Free webinar] What's new in Analytics Plus
Hello folks! As we move into the final quarter of the year, we're delighted to share with you all that's new with Analytics Plus. This quarter, we've launched a whole bunch of sought-after features and out-of-the-box integrations with several IT applications.
[Free e-book] 5 ways to create a chaos-free NOC
Hello folks! We happy to announce that we've just launched our new e-book, 5 ways to create a chaos-free NOC. What it's about: An organization's network operations center (NOC) is the central nervous system of IT that connects its people, processes, systems, tools, and technologies. Needless to say, it tends to be chaotic. This e-book shows you how to break free of this chaos, and establish seamless operations using advanced analytics.
How to move a sub folder back so it is listed as a main folder (not sub)
I have a folder that was moved under another folder. This sub folder contains many reports, I no longer want it listed as a sub folder. How do I move the folder and it's reports back. I do not see any option for this.
Incompatible Backup file while restoring DB
Hi, I used Analytics Plus v4400 and backup old server with backupDB.bat and use restoreDB.bat in new server. Now I get error and check it in restorelog-2020-09-01-0.txt and show me: Problem while restoring DB R0RP10: Incompatible Backup File What should I do? Thanks for helping
IT analytics in 90 seconds: Three ways to keep your ServiceNow users happy
Identify various ways to boost your end user satisfaction using Analytics Plus for ServiceNow. If you're not already using Analytics Plus for ServiceNow, download your free 15-day trial today. Note: This is applicable only to the app version of Analytics Plus.
IT analytics in 90 seconds: Technician leaderboard for ServiceNow
Motivate your help desk technicians to perform better using the pre-built reports from Analytics Plus for ServiceNow. If you're not already using Analytics Plus for ServiceNow, download your free 15-day trial today. Note: This is applicable only to the app version of Analytics Plus.
IT analytics in 90 seconds: Track resolution age tier in ServiceNow
Are you still relying on incident resolution averages? Watch this video to see how incident age tiers in Analytics Plus for ServiceNow can give you a better sense of resolution times. If you're not already using Analytics Plus for ServiceNow, download your free 15-day trial today. Note: This is applicable only to the app version of Analytics Plus.
IT analytics in 90 seconds: Monitor help desk performance in ServiceNow
This dashboard from Analytics Plus for ServiceNow has everything you need to stay on top of your ServiceNow help desk's performance, and boost your organization's productivity. If you're not already using Analytics Plus for ServiceNow, download your free, 15-day trial today. Note: This is applicable only to the app version of Analytics Plus.
SDP and Analytics plus sync error
hi, i tried to sync sdp with analytics plus and its failed with below error: 2020/07/18 15:57:14 IRDT:Error is :: <nobr>[Line: 85 Field: 45] (efax) -ERROR: Invalid POSITIVE NUMBER value</NOBR><br><nobr>The data found at the row 85 has invalid data for the given configuration</NOBR><BR I deleted all my changes on UAT server, it was successful. i attached the full error log. can you please help me?
[Free e-book] Guide to data democratization
Hello folks, We're delighted to bring you our latest e-book, Guide to data democratization. In this e-book, we discuss the challenges faced by enterprises in handling the deluge of data coming in and suggest several helpful frameworks for democratizing data to facilitate data-driven decision-making.
SDP and Analytics plus sync error
hi, i tried to sync sdp with analytics plus and its failed with below error: 2020/07/18 15:57:14 IRDT:Error is :: <nobr>[Line: 85 Field: 45] (efax) -ERROR: Invalid POSITIVE NUMBER value</NOBR><br><nobr>The data found at the row 85 has invalid data for the given configuration</NOBR><BR I deleted all my changes on UAT server, it was successful. i attached the full error log.
IT analytics in 90 seconds: Manage your ServiceNow processes like a pro
Identify procedural bottlenecks that are impeding incident closure, and stay on top of every process involved in resolving an incident using Analytics Plus for ServiceNow. If you're not already using Analytics Plus for ServiceNow, download your free 15-day trial today. Note: This is applicable only to the app version of Analytics Plus.
Task comments table
Analytics Plus has SDP MSP integration. We want to include task comments into one of reports. There is no such a column in Tasks table. In which table comments are stored?
Parsing of SQL Query Failed
Hi, Using MS SQL I have this query that returns records in SSMS. But it does not work when adding the query as a SQL local data source. SELECT qd.QUEUENAME AS 'Group', ti.FIRST_NAME AS 'Technician', count (wo.WORKORDERID) AS 'Inbound', dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.createdtime/1000),'01-01-1970 00:00:00') as 'Date', count(case when (std.ispending='1') THEN 1 ELSE NULL END) 'Total Pending', count(case when (std.ispending='0') THEN 1 ELSE NULL END) 'Total Completed', count(case
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