Launching advanced analytics for ServiceDesk Plus' survey module
Hello folks, We're happy to announce that we've launched advanced analytics for ServiceDesk Plus user surveys. Now, you can leverage end user feedback to measure service desk performance and optimize service offerings to ensure better customer satisfaction.
IT analytics in 90 seconds: Stay on top of every threat to your endpoints
Crack down on every at-risk endpoint in your organization using the Security Threats dashboard from Analytics Plus. If you're not already using Analytics Plus, download your free, 30-day trial today.
How to summerize multi table by indepenedent data
Hi, I have three table that related to ServiceDesk Plus like below details: Table 1: worklog Table 2: task Table 3: request Now I want to generate this result with Analytics Plus that every count of table is independent. What should I do? These table
Launching advanced analytics for ServiceDesk Plus' survey module
Hello folks, We're happy to announce that we've launched advanced analytics for ServiceDesk Plus user surveys. Now, you can leverage end user feedback to measure service desk performance and optimize service offerings to ensure better customer satisfaction.
[Free e-book] Back to work: An IT admin's guide
As employees begin to return to the office, organizations need to adapt to the requirements of new-age workers. Read our e-book to learn how to transform your workplace to keep up with changing dynamics. Download now.
Online training: Free virtual training sessions (July 27 and 29, 2021)
Kick-start your journey into the world of analytics with our experts. Tailored for beginners, these sessions will help you learn how to: Import data from various sources. Create custom reports and dashboards using Zia, our built-in AI assistant. Share
Release announcement: Build 4760
Hey there! We are excited to announce the release of Analytics Plus build 4760, which offers support for analytics on ServiceDesk Plus' user surveys. Existing Analytics Plus users can click here for instructions on upgrading to the latest version. Note:
[Free webinar] What's new in Analytics Plus in Q2 2021?
Learn how the latest features and updates of Analytics Plus can help you achieve your IT objectives. The key features discussed are: Application high availability. Support for ServiceDesk Plus' survey module. Enhancements in Zia: Conversational support,
Analytics Plus does not start after Installing updates
After installing two most recent patches for AAP the services now refuse to start and display error message below in the wrapper log file INFO | jvm 1 | 2021/06/10 08:36:13 | Problem occurred during previous patch installation / uninstallation and
[Free webinar] Threat detection and response: Stay ahead of security breaches
Did you know that nearly 70% of cyberattacks are a result of attackers exploiting well-known vulnerabilities? Despite receiving numerous alerts from endpoint monitoring devices, security teams continue to struggle to manage their vulnerabilities. The
Virtual classroom training sessions for experts
Join ManageEngine's virtual classroom sessions and master IT analytics, from the comfort of your home. Tailored for experts, this course helps you get an in-depth understanding of Analytics Plus' capabilities and reporting options. During the session,
Analytics does not sync with SDP
Hi, i have a problem several days. When synchronizing data from SD to Analytics, an error occurs: serverout_2021-06-07_1.txt:ERROROCCURED,'---',54,'IMPORT',400,1623081411000,-1,'COLUMN_NAME_DUPLICATES','---',108,'901','','','The following column names
Error While SDP & Analytics Plus Integration
hi friends my sdp was integrated Successfully to Analytics Plus. An Error happened About 25 days ago and lost integration. And data can't sync anymore. here is the Error message and log files in attachments My SDP Version : 11137 My Database : SQL Server
Release announcement: Build 4700
Hey everyone! We're happy to announce the release of our latest version of Analytics Plus build 4700, which offers exciting import options and several other features. 1. Import data from Template files : Analytics Plus now allows you to copy reports,
Zoho Auth Token not working receive errors
Hello.. attempting to setup a connection to Zoho reporting however when I obtain and Zoho AT I receive the error message.. Then after click on the HERE link on above screen I receive then the next screen message
Zoho Auth Token sync error
Hello.. attempting to setup a connection to Zoho reporting however when I obtain and Zoho AT I receive the error message.. Then after click on the HERE link on above screen I receive then the next screen message
IT analytics in 90 seconds: Plan your Jira projects like a pro
Enhance your project planning by accurately estimating effort using the Analytics Plus app for Jira. If you're not already using Analytics Plus for Jira, download your free, 30-day trial today. Note: This is applicable only to the app version of Analytics
[Free e-book] 7 real-life IT problems and how to solve them using advanced analytics
Did you know that advanced analytics can help you resolve 70 percent of your help desk problems? Download our e-book to learn how.
IT analytics in 90 seconds: Optimize your Jira projects
Track your team's performance and execute your Jira projects effectively using the Analytics Plus app for Jira. If you're not already using Analytics Plus for Jira, download your free, 30-day trial today. Note: This is applicable only to the app version
Ticket Age Widget/Graphic
Hi I need some advise on a dashboard I am trying to build using the data from ServiceDesk Plus On Demand. We want graphic that shows each month where we are on resolving tickets more or less promptly compared to the previous month. This will show that
IT analytics in 90 seconds: Complying with Jira project targets
Track your performance against your project targets using the Target vs. Actual Milestone Completion report in the Analytics Plus app for Jira. If you're not already using Analytics Plus for Jira, download your free, 30-day trial today. Note: This is
[Free webinar] What's new with Analytics Plus in Q1, 2021?
Join us for a free webinar on May. 11, 2021 to learn how some of our newly-launched features and integrations can help you achieve your IT goals faster. During the webinar, we'll discuss some of our latest updates including Inventory analytics for Desktop
Analytics Plus start service issue
Hi, Today, I restart service to install new SSL certificate for Analytics Plus. Unfortunately I occurs with this problem that service not start. I attached my screenshot to see this problem and put logs in below section: [11:25:52:964]|[04-13-2021]|[com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer]|[INFO]|[1]:
Request Approval Time
Dears, Hi, would you please prepare the below report? َ1- Average time it takes for a request to be approved by technicians 2- Sum of time it takes for a request to be approved by technicians required filed: approver name (or email) time to approve (Average+Sum)+approver
Problem while restoring DB Analytics Plus 4595
Hello, I have installed 4595 in my server. I made a backup yesterday prior to install 4600 service pack. I didn't use -p suffix to put a specific password. Yesterday night machine crashes completely so today I was forced to install on a new machine.
Analytics Plus virtual classroom training for experts
Join ManageEngine's virtual classroom sessions and master IT analytics, from the comfort of your home. Tailored for experts, this course helps you get an in-depth understanding of Analytics Plus' capabilities and reporting options. During the session,
[E-book] 10 secret strategies to supercharge IT reporting
Hey there! Far too often critical insight goes unseen and unused without the right reporting strategies. Download our e-book to discover reporting strategies and learn how to build reports that fuel growth.
template reports.
Hi, we want to receive template change reports. How can you help us?
requestِ for report (Days passed without incident occurrence)
Hi, I need a report that shows the number of days without any incident occurrences. would you please help? BR
Graph only for outstanding tickets
Hi all, I am still trying to get my head around SDP, but I am looking at creating a simple 2D Bar graph with the following fields. Any ticket that is not resolved or closed up to 30 days Same as above but is between 31 and 60 days Same as above but is
requestِ for report
Refer to my other request: requestِ for report (https://pitstop.manageengine.com/portal/en/community/topic/request%D9%90-for-report-days-passed-without-incident-occurrence): I recently upgrade the advanced analytics plus and above formulas not working
[Free e-book] Leverage analytics to track the 4 essential pillars of IT security
With limited visibility into endpoints, your organization is just one hack away from losing critical data, and your reputation along with it. Learn how to fortify your security landscape today using security analytics. Download our e-book now.
Analytics Plus free virtual classroom training for beginners
Join ManageEngine's virtual classroom sessions and master IT analytics, from the comfort of your home. Tailored for beginners, these sessions focus on a range of topics to help you get started on your analytics journey. During the session, we'll walk
ServiceDesk Plus Query for Worklogs
Hi all, I trying to run a query which I got from the SDP Support team on Analytics. In the query there are static time values used like this: CAST(EXTRACT(EPOCH FROM TIMESTAMP '2020-01-01 00:00:00') I'm looking for a way to have dynamic time value.
Reporting on Problem Management
How can I run reports on Problem Management form Service Desk Plus MSP data in Analytics?
[Free e-book] Optimize usage, and save on cloud infrastructure spending using ITOps analytics
Organizations move to the cloud in an attempt to save costs. But sometimes, they end up spending even more on their cloud infrastructure. Don't let this happen to you! Read our e-book to discover how to optimize cloud infrastructure usage, and stay within
Request Resolution in pivot report
We use the report "Worklog report grouped by Projects, Members" I can add "Request Title" column to the table but I can't see "Request Resolution" column. I mean this Request Field We need this column to provide to our clients in reports.
Error Integration with Analytics Plus
Dear ManageEngine Support Team, I integrated SDP with Analytics Plus, after integration a workspace added to Analytics but workspace is empty!! I'm going to remove this integration but when i select "Advanced Analytics" button, page redirect to sdp report!!!!
How may get backup from Analytics Plus such as "all charts and dashboards"?
Hi, I want to change the location of the server on which Analytics software is installed. I have created many chart and dashboard on it and I have spent a lot of time designing and creating them. I tested this scenario, when I get backup from Analytics
[Free E-book] 6 help desk hacks to reduce your ticket volume
An ever-increasing pile of IT tickets can be intimidating for any service desk. Regardless of whether these tickets were created over time or were the result of a massive outage, our list of curated hacks can help you reduce your ticket volume.
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