Error Integration with Analytics Plus
Dear ManageEngine Support Team, I integrated SDP with Analytics Plus, after integration a workspace added to Analytics but workspace is empty!! I'm going to remove this integration but when i select "Advanced Analytics" button, page redirect to sdp report!!!!
How may get backup from Analytics Plus such as "all charts and dashboards"?
Hi, I want to change the location of the server on which Analytics software is installed. I have created many chart and dashboard on it and I have spent a lot of time designing and creating them. I tested this scenario, when I get backup from Analytics
How to import Survey data from ServiceDesk Plus to Analytics Plus?
Helpdesk surveys help you identify how happy your customers really are with your services. A recent research revealed that 96% of unhappy customers don't complain but, 91% of those unhappy customers leave and never come back. That is sad, isn't it? That brings me to this topic! As you know, currently, Analytics Plus doesn't support Survey data from ServiceDesk Plus out of the box. However, Survey module will be supported in one of our future releases but, we know how important it is to you.
[Free E-book] 6 help desk hacks to reduce your ticket volume
An ever-increasing pile of IT tickets can be intimidating for any service desk. Regardless of whether these tickets were created over time or were the result of a massive outage, our list of curated hacks can help you reduce your ticket volume.
Analytics Plus free virtual classroom training - Expert's course
Hello folks, We're delighted to bring you our next instructor-led classroom sessions for Analytics Plus users. Tailored for expert users, these sessions focus on a range of advanced analytics concepts including building data models and preparing IT
Feature spotlight: Support for stored procedures
Streamline your data import process! Gone are the days of having to type lengthy SQL queries to import specific data from your databases. You can now utilize stored procedures to import data from specific databases with minimal effort. Stored procedures
Change Analytics Plus Integration configuration without remove workspace
Hi, I want to change Analytics Plus sever from test server to production server, but I had to remove old workspace on test server. I created chart and dashboard on test server and want to see it and create again on production server. Do you have any solution
Request Status: Resolved and Closed (Advanced Analytics)
I have spent time looking through Advanced Analytics pre-built dashboards and charts and I cant understand why they would use Requests Resolved when trying to count how many request a technician has completed. I have setup and commonly see this suggested
Data Sync Status is failed Between Analytics Plus and Application Manager
I already Install Trail version of ManageEngine Application Manager and ManageEngine Analytics Plus but when I add data source as ManageEngine Application Manager its successfully added but now problem Fetch is Sync problem below problem is shown I
How to export dashboard and chart then import in another workspace
Hi, Some times we want to delete workspace and create workspace newly, but I want to copy dashboard and charts. Do you have any solution to export and import dashboard and chart to another workspace? Thanks for helping
Vcenter Integration
Hello is there a way to connect to a vcenter (Vmware) in order to make analyses? cordially Stéphane
[Free webinar] What's new in Analytics Plus
Hello folks! As we move into the final quarter of the year, we're delighted to share with you all that's new with Analytics Plus. This quarter, we've launched a whole bunch of sought-after features and out-of-the-box integrations with several IT applications.
[Free e-book] 5 ways to create a chaos-free NOC
Hello folks! We happy to announce that we've just launched our new e-book, 5 ways to create a chaos-free NOC. What it's about: An organization's network operations center (NOC) is the central nervous system of IT that connects its people, processes, systems, tools, and technologies. Needless to say, it tends to be chaotic. This e-book shows you how to break free of this chaos, and establish seamless operations using advanced analytics.
How to move a sub folder back so it is listed as a main folder (not sub)
I have a folder that was moved under another folder. This sub folder contains many reports, I no longer want it listed as a sub folder. How do I move the folder and it's reports back. I do not see any option for this.
Incompatible Backup file while restoring DB
Hi, I used Analytics Plus v4400 and backup old server with backupDB.bat and use restoreDB.bat in new server. Now I get error and check it in restorelog-2020-09-01-0.txt and show me: Problem while restoring DB R0RP10: Incompatible Backup File What should I do? Thanks for helping
IT analytics in 90 seconds: Three ways to keep your ServiceNow users happy
Identify various ways to boost your end user satisfaction using Analytics Plus for ServiceNow. If you're not already using Analytics Plus for ServiceNow, download your free 15-day trial today. Note: This is applicable only to the app version of Analytics Plus.
IT analytics in 90 seconds: Technician leaderboard for ServiceNow
Motivate your help desk technicians to perform better using the pre-built reports from Analytics Plus for ServiceNow. If you're not already using Analytics Plus for ServiceNow, download your free 15-day trial today. Note: This is applicable only to the app version of Analytics Plus.
IT analytics in 90 seconds: Track resolution age tier in ServiceNow
Are you still relying on incident resolution averages? Watch this video to see how incident age tiers in Analytics Plus for ServiceNow can give you a better sense of resolution times. If you're not already using Analytics Plus for ServiceNow, download your free 15-day trial today. Note: This is applicable only to the app version of Analytics Plus.
IT analytics in 90 seconds: Monitor help desk performance in ServiceNow
This dashboard from Analytics Plus for ServiceNow has everything you need to stay on top of your ServiceNow help desk's performance, and boost your organization's productivity. If you're not already using Analytics Plus for ServiceNow, download your free, 15-day trial today. Note: This is applicable only to the app version of Analytics Plus.
SDP and Analytics plus sync error
hi, i tried to sync sdp with analytics plus and its failed with below error: 2020/07/18 15:57:14 IRDT:Error is :: <nobr>[Line: 85 Field: 45] (efax) -ERROR: Invalid POSITIVE NUMBER value</NOBR><br><nobr>The data found at the row 85 has invalid data for the given configuration</NOBR><BR I deleted all my changes on UAT server, it was successful. i attached the full error log. can you please help me?
[Free e-book] Guide to data democratization
Hello folks, We're delighted to bring you our latest e-book, Guide to data democratization. In this e-book, we discuss the challenges faced by enterprises in handling the deluge of data coming in and suggest several helpful frameworks for democratizing data to facilitate data-driven decision-making.
SDP and Analytics plus sync error
hi, i tried to sync sdp with analytics plus and its failed with below error: 2020/07/18 15:57:14 IRDT:Error is :: <nobr>[Line: 85 Field: 45] (efax) -ERROR: Invalid POSITIVE NUMBER value</NOBR><br><nobr>The data found at the row 85 has invalid data for the given configuration</NOBR><BR I deleted all my changes on UAT server, it was successful. i attached the full error log.
IT analytics in 90 seconds: Manage your ServiceNow processes like a pro
Identify procedural bottlenecks that are impeding incident closure, and stay on top of every process involved in resolving an incident using Analytics Plus for ServiceNow. If you're not already using Analytics Plus for ServiceNow, download your free 15-day trial today. Note: This is applicable only to the app version of Analytics Plus.
Task comments table
Analytics Plus has SDP MSP integration. We want to include task comments into one of reports. There is no such a column in Tasks table. In which table comments are stored?
Parsing of SQL Query Failed
Hi, Using MS SQL I have this query that returns records in SSMS. But it does not work when adding the query as a SQL local data source. SELECT qd.QUEUENAME AS 'Group', ti.FIRST_NAME AS 'Technician', count (wo.WORKORDERID) AS 'Inbound', dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.createdtime/1000),'01-01-1970 00:00:00') as 'Date', count(case when (std.ispending='1') THEN 1 ELSE NULL END) 'Total Pending', count(case when (std.ispending='0') THEN 1 ELSE NULL END) 'Total Completed', count(case
IT analytics in 90 seconds: Boost ROI by tracking the life cycle of help desk assets
Discover cost-effective ways to manage your assets, and increase ROI by tracking your assets' life cycles with Analytics Plus reports. If you're not already using Analytics Plus, download your free 30-day trial today.
IT analytics in 90 seconds: Tackle scope changes across projects in your MSP help desk
Master project management by tracking unplanned additions and deviations across all managed accounts using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
Reporting about Users, Technicians, User Groups, Technician Groups, etc.
Hi folks, I'm looking for detailed reporting around users. I used to do this in SQL queries until the upgrade (when the schema changed). I can ask your great SQL scripting folks to help me update the SQL statements (I should really try to learn SQL myself), but I wanted to ask if data around users, requests, groups, etc. could be made available to customers through the canned reports. Additionally, since we use Analytics Plus, we'd love to have this data available and sent over to AP. Here are some
[Free e-book] The seven missing metrics in your agile project management dashboard
Agile project management dashboards feature several metrics for tracking projects, managing release cycles, user productivity, code review, and quality control. While some of these metrics are great for tracking your progress, they don't always help improve efficiency nor highlight fundamental process flaws. For eg., do you know how accurate your sprint estimates are? Or, do you know how reliable your teams are in adhering to project plans? Download our e-book, to discover seven important metrics
Can't add POST request for web URL data import
Here is the settings https://drive.google.com/file/d/19-9RjJ6QvU8uJToUbQ5NsbBDawFvSQ2L/view?usp=drivesdk Analytics Plus throws an error when I try to use JSON as the parameter value: {"spec":{"itemsType":"avl_unit","propName":"sys_name","propValueMask":"*","sortType":"sys_name"},"force":1,"flags":1,"from":0,"to":0}
worklog information missing for tasks that aren't associated to Projects, changes, or requests
Greetings. I am new to Analytics plus, so I apologize if this is a silly question. We purchased this to get more reporting out of our ServiceDesk Plus product. I am trying to create reports for the worklogs that my people create. I am noticing that the worklogs that are associated with some tasks are missing. Upon further inspection, I am missing the tasks as well, best I can tell. as an example, I created a new task from the home page within SD+ and added a worklog. I performed a sync to ensure
IT analytics in 90 seconds: Monitor hardware utilization to boost your application's performance
Monitor your memory, CPU, and disk utilization to improve the overall performance of your application using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
Creating Priority-wise Resolution Time report.
Hi, I’m trying to create Priority-wise Resolution Time Report as below: However, I’ve encountered problem to create the report. It seems that my data for Resolution Time prevents me from creating this report since its data type is String. Therefore, it can’t calculate the Average Resolution Time of the tickets. So, I tried to change the data type of Resolution Time to number/date but it was unsuccessful because of my Resolution Time written format in ‘n days n hours n minutes’ which is as below:
[Announcement] Launching advanced analytics for Jira Software
Hey there, We're so excited to announce the release of Analytics Plus version 4460. In this release, we are introducing out-of-the-box integration with Jira Software Cloud and Jira Software Server. For everyone who's interested in knowing more about this integration, we're having an on-demand webinar, titled, Streamline project management with advanced analytics for Jira Software. During the session, you can learn how to, Generate over 100 reports and dashboards based on your historic Jira Software
Remove integration between SDP MSP and Analytics Plus
Hi, I configured integration between ServiceDesk Plus MSP and Analytics Plus. After that suddenly I removed related workspace in Analytics. Now when I wanna to remove break integration in SDP MSP and integrate again, but error me: zrmeinteglog0.txt [10:38:37:759]|[04-29-2020]|[com.manageengine.zrmeinteg.framework.ZRSDPFrameWorkImpl]|[INFO]|[41]: Server Exception in getting shared user and licence details ::: | ServerException (HttpStatusCode 400 Error Code: 7103 , URI: /api/admin, Action: GETDATABASENAME,
IT analytics in 90 seconds: Track alarm trends and perform investigative analysis
Use historical alarm trends to plan for future outages, and analyze their root causes using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
[On-demand webinar] IT admin's guide to enabling organizational visibility
Sign up to watch our on-demand webinar on how IT admins can enable cross-functional visibility across the organization. During the session, we'll show you how analytics can help, Eliminate complex compliance, monitoring, and visibility issues. Efficiently unify disparate and complex business data spread across departments and functions. Provide decision-makers with a comprehensive overview via cross-functional reports and dashboards. Secure access to critical business data based on roles and permissions.
Release announcement: Build 4440
Hey there! We are excited to announce the latest version of Analytics Plus build 4440, which offers an exciting integration and enhancements! 1. Launching advanced analytics for Zendesk Analytics Plus now integrates with Zendesk, to offer out-of-the-box reports and dashboards on your help desk data. Click here to learn more about this integration. 2. Introducing support for availability reports and SLA module in Applications Manager You can now easily analyze applications availability and performance
IT analytics in 90 seconds: A bird's-eye view of your Amazon AWS infrastructure
The Amazon AWS dashboard in Analytics Plus gives you a 360 degree view of your cloud infrastructure. If you're not already using Analytics Plus, download your free, 30-day trial today.
IT analytics in 90 seconds: Leverage monthly recurring revenue to enhance your MSP's business model
Enhance your business model by monitoring your organization's recurring revenue using reports in Analytics Plus. If you're not already using Analytics Plus, download your free, 30-day trial today:
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