Is it possible to verify if two fields match?
We'd like to have a form where users enter a website url to be updated. There would be two fields for the English version and French version. We'd like to be able to check if the English and French entries match and if so, prompt the user. SD 9217 Enterprise MS SQL ------------------------- Canada
Applying Service Packs
If I apply a service pack, will I lose any customizations done to reports and dashboards? I've added some custom calculations to some tables as well as modified a couple out-of-the-box dashboards pretty heavily but kept the default names. Will that be a problem? I figured I would ask to avoid any surprises. Currently on Windows build 2040 Thanks
Assign Time for Requests is off
So I'm looking at the assigned time field in the requests table. The vast majority of the assigned times are the same as resolved times. is there a reason for this? I'm looking to get a "how long was a request worked on by a tech" sort of metric. The idea was that the time between assigned and resolved would be better that created to resolved. But now it looks like assigned time isn't a one time static entry? Any thoughts? Thanks David
Tip of the week - Categorizing columns in your spreadsheet for auto analysis
Analytics Plus can automatically read and analyze data in your spreadsheet (or any other data source) to create out of the box analytics in a fraction of a second. Using an intelligent algorithm, Analytics Plus parses numeric, date, currency and other data columns to create dashboards and reports. The data type in each column is automatically categorized by the application, however, this can be changed using a drop down field in Data Preview screen. It is important to get this categorization right
run the Application
Dear Support, I am having issue while running the Analytics PFA
Analytics Plus Sync Errors
Can someone please walk me through an initial sync when the manageengine servicedesk plus and analytics plus are located on the same machine? I have tried hostname, ip, localhost and have not been able to get it to work. Can I point it to the local DB instead of going through the wizard?
unable to change zoho reports integraton settings in SDP
Hello , We are using service desk MSP and anaytics plus with integration. I want to change the setting the integration settings to ManageEngine Analytics Plus (On Premise) under SDP Advanced Analyse menu. But every settings field and items (Radio buttons) are gray and not active . it is not possible change any setting . We are getting the below messages (we are using Turkish ) "HATA :Geçersiz zoho reports kimlik bilgileri yapılandırması nedeniyle, Zoho Reportsa bağlanırken hata oluştuğunu üzülerek
Embed report in website
So I want to embed a dashboard in my website. I see the snippet, add it to the page and it shows for me. But it times out and shows a log in window. Is it possible to embed this in a webpage so that everyone can see it or do I need to have the webuser as a user of analytics? And how would I stop it from timing out if that is the case. Thanks David
Reports for Desktop Central
Can Analytics create reports for Desktop Central data?
Sync Archived Tickets
Hi When a request in Manage Engine has been closed, we archive it after 3 months. I am trying to sync data into Analytics, does anyone know if the archived ticket data is sync'd or does the analytics exclude this? I want to look at all the data for 2016 but the incoming tickets are only showing October onwards. i have set the sync from January 2016. Many thanks Scott
Analytics Training Class
I was wondering if there was a training class on using the Analytic's software? Something to help better understand where the information is being pulled from and how to best manipulate the data displayed. Any information would be greatly appreciated. Colby
Synchronization has failed
We keep getting a sync error (shown below) on our Analytics Plus. We have looked in the logs in the directory that it says but there is nothing in them. Please help.
Report on user fields
We have created additional fields under 'User - Additional Fields'. How would I access these fields to include them on a report? Thank you.
Question on average calculation in widget
I'm trying to create a widget that shows the open requests for the day and below shows the average requests opened per day. The widget I created uses: Select Columns Data Column - RequestID (Count) Group By: Created Time (Full Date) Show Value As Primary Value: Latest Secondary Values: Average Filters Created Time: Relative - Today I am getting totals for both the Latest and Average. My main question is what makes up that average number? Am I seeing the average number of requests created for
ZOHO Reports - Variable
Hi there - How do I make a variable in ZOHO reports to append to my reports for a date? I'd rather not need to go in and select the months, i was hoping to have it generate automatically. For instance, "CurrentMonth" variable.
User Requirements to user Analytics Plus
So we have the Enterprise edition installed successfully on a server. it's synced to Service Desk plus successfully. Most users can access reports. but I have one user on a Windows 10 PC that can't get to the database. he can log in, see the shared database name but when he clicks on it, he gets a blank screen. The url in the address shows the same as I get on my screen, only it's just a blank white screen: https://metrics.domain.com:8443/ZDBDataSheetView.cc?DBID=601 He is also using the same version
New formulas
Hi, Can you please providde us formulas for the following in request table time to assign in hours time to assign in minutes time to resolve in hours time to resolve in minutes first response in minutes first response in hours time to respond in hours time to respond in mintues Regards,
User management tools
So is there a way to manage a user's account beyond activate/deactivate? Can I see a confirmation of "confirmation" or be able to send a new confirmation email or confirm user without email? This would be helpful. Thanks David
Table view column size
I am including a report on a dashboard that is in table view. The problem I am having is the table view will not auto expand to fill up the window pane on the dashboard. The person has to scroll right and left to view the data even though there is enough space in the window if the chart were to fill up the given window pane. Is there a setting that controls this?
how to create hsitorical backlog chart?
hi, can you help in creating a simple chart showing number of open tickets on specific day for the last month? x-axis = 2 Nov, 3 Nov, 4 Nov, [....], 2 Dec. y-axis = number of tickets being Open at specific day /alexy
how to restore analytics plus?
Hi, Can you please provide us what is the restore procedure for IT Analytics plus?
AWS QuickSight or ME Analytics
Hi Everyone, I know that ManageEngine Analytics can be integrated with ServiceDesk Plus to create reports and dashboards. The out of the box dashboards are great, however accessing shared dashboards requires user to login. Have anyone used AWS QuickSight to analyse the ManageEngine Servicedesk plus to get similar dashboard? Or any other BI tools to get similar result? Thanks, Wang
Can I install Analytics Plus on the same server as ServiceDesk Plus?
I'm running ServiceDesk Plus and Opmanager on the same server. Can I install Analytics Plus on the same box?
How to share reports, dashboards and tables using Analytics Plus?
This video shows how you can easily share and collaborate with your colleagues using Analytics Plus.
Webinar: Self-Service Analytics for Enterprise IT and Beyond
Watch the recording of our webinar on Self-Service Analytics for Enterprise IT and Beyond. In this webinar, you will: 1. Learn how to import and analyze data from ITSM, ITOM and generic applications. 2. Explore the methods to generate instant reports and customizable dashboards. 3. See a live demonstration of ManageEngine Analytics Plus.
Access Blocked
Dear support . How to fix this problem ?
Title contains - how to create filter
Hello. How to create "user filter": task title contains "Network"? ---------------------- SDPAdmins.pl - Piszemy o SDP i nie tylko. https://www.facebook.com/SDPAdminspl-128393794236437/ - Like us on Facebook :)
Everything You Need to Know About ITSM Analytics: Industry Insight 2016
Recently, ManageEngine Analytics Plus conducted a survey of 160 ServiceDesk Plus customers to understand what they want from an analytics solution when it comes to deriving insights from their service desk data. Here are the results: http://ow.ly/FYT9304Hcrd Full press release: http://ow.ly/d29m305xuyR
Analystics Plus + WSUS
Hello all... I am having a bit of trouble finding out how to pull data from my WSUS server. Has anybody needed to do that and were successful in setting it up/configuring Analytics Plusto gather this data? Thank you, David
Latest release of ServiceDesk Plus v9229 supports service catalog and additional fields
Hello there, The latest ServiceDesk Plus release v9229 is now available and supports custom fields and service catalog for Analytics Plus. By integrating with this build, you can view these data sets in Analytics Plus during the SDP sync. Now you can create reports and dashboards, based on this newly available information. Resources Read me document for ServiceDesk Plus is available here. Latest service pack for ServiceDesk Plus can be download from here. Have a great day!
Creating ServiceDesk report showing the SLA compliance and violation trend using Analytics Plus
Creating a ServiceDesk report displaying the historical backlog trend based on priority
No OPM performance details
Hi. We have an OPManager instance Build 11600 and we are beginning to test the Analytics Plus integration. We have Analytic Plus Personal version 3, build 3010 The initial fetching works fine, until it tried to fetch the performance infortamition (Just indicate "To be initeated" and nothing else happen OPM performance details table is empty Our Opmanger database is very small (90 devices) and it is collecting performance info correctly Rest of the data was fetched fine. and I can have reports on
No OPM performance information
Hi We have Opmanager Essential, build 11600 and we are trying to test Analytics plus integration with it We have a personal version of Analytics Plus 3-00, build 3010 We are having 2 issues 1-All seems to work fine regarding Alarms, events and inventory, however when we tried to gather OPM performance information the fetching of the information never initiated OPM performance details is empty, so no chart were available Attached you will find some screenshots of the issue Our Opmanager Database is
Analytics Plus is not available
Services work: ManageEngineAnalyticsPlus ManageEngineAnalyticsPlusAccounts ManageEngineAnalyticsPlusApplication But the server itself is unavailable. Software and server settings have not changed. Simply ceased to be available on the web. What could be the problem? STATUS | wrapper | 2016/09/27 10:56:58 | <-- Wrapper Stopped STATUS | wrapper | 2016/09/27 10:57:12 | --> Wrapper Started as Service STATUS | wrapper | 2016/09/27 10:57:12 | Java Service Wrapper Professional Edition 64-bit 3.5.15 STATUS
Сhange сredentials
Hi, How to change the "Host Name / IP Address" and "HTTPS Port Number" in the tab "Advanced Analytics" without removal all configured settings and your complete database in ManageEngine Analytics Plus? Perhaps make it through the database SDP? Thanks!
How do I share admin privileges with other users in Analytics Plus?
Hi, I want to share admin privileges with my colleague for a database that I created. How do I do that?
AD \ Pass-through Authentication
Hi, Do you plan the implementation of these functions? Active Directory Authentication NTLM "Pass-through" Authentication And the translation into languages other than English... Thanks!
Change port
Can I change the port from 8443 to 80 or 443? I want to address is displayed without 8443: https://servername:8443/ZDBHome.cc?home=true Using changeHostPort.bat?
Creating a ServiceDesk Plus report showing the average requests per user, in each department
The total number of requests coming from one department doesn't always give you the full picture. A department with 100 people will obviously have more number of requests compared to a department with just 10 people in it. To find the actual load per user in each department, you need to calculate the average requests per user. This average can be used in your report to find the department wise split. This video explains how.
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