% Requests within SLA widget shows incorrect information
When I create a widget showing % Requests within SLA for current month vs previous month, the widget displays correct information upon creation. But when I change dashboard to "View Mode" the current month SLA value calculates incorrectly. I am using Data Column: % of Requests within SLA (Actual) grouped by Created Time (Month & Year). I am comparing Latest with Previous values. Please assist - what am I doing wrong?
Tip of the week : Use the lookup column to merge data across tables
While creating reports, sometimes you may need to merge data from separate tables, in order to get the complete picture. In Analytics Plus, you can use the 'lookup column' and combine data across two related tables in your database. It's that simple, and definitely easier than writing multiple SQL queries to join tables. While using the lookup function, just make sure that the parent lookup column has unique, non-repetitive values.
Drill down different for me and users
So if I make a dashboard, or even a report, share it with everyone, enable drill down or "underlying data", the users CAN see some data. When I click on a report, I see all the data for that record, the users just see the fields that make up the report (I think). How can I enable them to see more data when the drill into a report? Thanks
Filter by Week uses Fiscal Year?
So it's currently March 1st (almost). If I have a report for this year where i want to see more than just month/year and less than full date, week would seem to be a solution. And although I get 9 weeks of data, the week numbers are from 26-35. Digging into this, those weeks are from the fiscal year starting July 1, 2016. I would rather see the current week numbers from 1-9. Is there a deeply hidden setting that forces week count starting from Fiscal year or is this like a bug? Not a deal breaker
Tip of the week : Make use of CSV settings to import cleaner data into Analytics Plus
When you click on 'More CSV settings' , you have options to customize delimiters, skip rows etc. in your spreadsheet. This way you can import cleaner data into Analytics Plus.
Reporting Dashboards as Presentations
Present the KPI reports from Helpdesk/ServiceDesk, Network Monitoring, Traffic Analysis, Server Monitoring, Application Monitoring and all other IT management reports in a single dashboard or view them as slideshows.
Reporting Dashboards as Presentations
Present the KPI reports from Helpdesk/ServiceDesk, Network Monitoring, Traffic Analysis, Server Monitoring, Application Monitoring and all other IT management reports in a single dashboard or view them as slideshows.
Problem with dates in some reports
Hello, I recently installed Analiytics Plus and use it with a base of ServiceDesk Plus. In some reports, I have a problem with dates. For example: "Incoming Ticket Count Trend Monthly". If I choose in the Filter Time Created "Nov 2015", will be written on the chart creation time "Oct 2015" (see ITCTM_Nov2015.png). Now I remove filter: all months shifted Nov 2015 -> Oct 2015, Dec 2015 -> Nov 2015, ..., Feb 2017 -> Jan 2017. (see ITCTM_All.png). Change the chart type for a Line Chart (see ITCTM_Line_All.png).
Latest patch casuing ZOHO Report issues!
HI Team - I've upgraded to the latest patch and having some issues with Analytic Plus (Zoho). 1. Nothing available in left hand pane when editing a report; it's merely blank. Nothing to drag and drop 2. Certain custom fields are BLANK when clicking on "Underlying Data" in the report. However, when I got to the view which houses the custom fields, its populated correctly. The lookups seem to be broken. A. These looks are not custom, rather what is available by default. Please assist ASAP, this
Tip of the week : Normalizing date columns in Analytics Plus
It is important to ensure that all the date columns in your spreadsheet are normalized. If the date format is not uniform, then columns with date values may get categorized as text columns. This can be done during data import or after the import operation is complete.
Is it possible to verify if two fields match?
We'd like to have a form where users enter a website url to be updated. There would be two fields for the English version and French version. We'd like to be able to check if the English and French entries match and if so, prompt the user. SD 9217 Enterprise MS SQL ------------------------- Canada
Applying Service Packs
If I apply a service pack, will I lose any customizations done to reports and dashboards? I've added some custom calculations to some tables as well as modified a couple out-of-the-box dashboards pretty heavily but kept the default names. Will that be a problem? I figured I would ask to avoid any surprises. Currently on Windows build 2040 Thanks
Assign Time for Requests is off
So I'm looking at the assigned time field in the requests table. The vast majority of the assigned times are the same as resolved times. is there a reason for this? I'm looking to get a "how long was a request worked on by a tech" sort of metric. The idea was that the time between assigned and resolved would be better that created to resolved. But now it looks like assigned time isn't a one time static entry? Any thoughts? Thanks David
Tip of the week - Categorizing columns in your spreadsheet for auto analysis
Analytics Plus can automatically read and analyze data in your spreadsheet (or any other data source) to create out of the box analytics in a fraction of a second. Using an intelligent algorithm, Analytics Plus parses numeric, date, currency and other data columns to create dashboards and reports. The data type in each column is automatically categorized by the application, however, this can be changed using a drop down field in Data Preview screen. It is important to get this categorization right
run the Application
Dear Support, I am having issue while running the Analytics PFA
Analytics Plus Sync Errors
Can someone please walk me through an initial sync when the manageengine servicedesk plus and analytics plus are located on the same machine? I have tried hostname, ip, localhost and have not been able to get it to work. Can I point it to the local DB instead of going through the wizard?
unable to change zoho reports integraton settings in SDP
Hello , We are using service desk MSP and anaytics plus with integration. I want to change the setting the integration settings to ManageEngine Analytics Plus (On Premise) under SDP Advanced Analyse menu. But every settings field and items (Radio buttons) are gray and not active . it is not possible change any setting . We are getting the below messages (we are using Turkish ) "HATA :Geçersiz zoho reports kimlik bilgileri yapılandırması nedeniyle, Zoho Reportsa bağlanırken hata oluştuğunu üzülerek
Embed report in website
So I want to embed a dashboard in my website. I see the snippet, add it to the page and it shows for me. But it times out and shows a log in window. Is it possible to embed this in a webpage so that everyone can see it or do I need to have the webuser as a user of analytics? And how would I stop it from timing out if that is the case. Thanks David
Reports for Desktop Central
Can Analytics create reports for Desktop Central data?
Sync Archived Tickets
Hi When a request in Manage Engine has been closed, we archive it after 3 months. I am trying to sync data into Analytics, does anyone know if the archived ticket data is sync'd or does the analytics exclude this? I want to look at all the data for 2016 but the incoming tickets are only showing October onwards. i have set the sync from January 2016. Many thanks Scott
Analytics Training Class
I was wondering if there was a training class on using the Analytic's software? Something to help better understand where the information is being pulled from and how to best manipulate the data displayed. Any information would be greatly appreciated. Colby
Synchronization has failed
We keep getting a sync error (shown below) on our Analytics Plus. We have looked in the logs in the directory that it says but there is nothing in them. Please help.
Report on user fields
We have created additional fields under 'User - Additional Fields'. How would I access these fields to include them on a report? Thank you.
Question on average calculation in widget
I'm trying to create a widget that shows the open requests for the day and below shows the average requests opened per day. The widget I created uses: Select Columns Data Column - RequestID (Count) Group By: Created Time (Full Date) Show Value As Primary Value: Latest Secondary Values: Average Filters Created Time: Relative - Today I am getting totals for both the Latest and Average. My main question is what makes up that average number? Am I seeing the average number of requests created for
ZOHO Reports - Variable
Hi there - How do I make a variable in ZOHO reports to append to my reports for a date? I'd rather not need to go in and select the months, i was hoping to have it generate automatically. For instance, "CurrentMonth" variable.
User Requirements to user Analytics Plus
So we have the Enterprise edition installed successfully on a server. it's synced to Service Desk plus successfully. Most users can access reports. but I have one user on a Windows 10 PC that can't get to the database. he can log in, see the shared database name but when he clicks on it, he gets a blank screen. The url in the address shows the same as I get on my screen, only it's just a blank white screen: https://metrics.domain.com:8443/ZDBDataSheetView.cc?DBID=601 He is also using the same version
New formulas
Hi, Can you please providde us formulas for the following in request table time to assign in hours time to assign in minutes time to resolve in hours time to resolve in minutes first response in minutes first response in hours time to respond in hours time to respond in mintues Regards,
User management tools
So is there a way to manage a user's account beyond activate/deactivate? Can I see a confirmation of "confirmation" or be able to send a new confirmation email or confirm user without email? This would be helpful. Thanks David
Table view column size
I am including a report on a dashboard that is in table view. The problem I am having is the table view will not auto expand to fill up the window pane on the dashboard. The person has to scroll right and left to view the data even though there is enough space in the window if the chart were to fill up the given window pane. Is there a setting that controls this?
how to create hsitorical backlog chart?
hi, can you help in creating a simple chart showing number of open tickets on specific day for the last month? x-axis = 2 Nov, 3 Nov, 4 Nov, [....], 2 Dec. y-axis = number of tickets being Open at specific day /alexy
how to restore analytics plus?
Hi, Can you please provide us what is the restore procedure for IT Analytics plus?
AWS QuickSight or ME Analytics
Hi Everyone, I know that ManageEngine Analytics can be integrated with ServiceDesk Plus to create reports and dashboards. The out of the box dashboards are great, however accessing shared dashboards requires user to login. Have anyone used AWS QuickSight to analyse the ManageEngine Servicedesk plus to get similar dashboard? Or any other BI tools to get similar result? Thanks, Wang
Can I install Analytics Plus on the same server as ServiceDesk Plus?
I'm running ServiceDesk Plus and Opmanager on the same server. Can I install Analytics Plus on the same box?
How to share reports, dashboards and tables using Analytics Plus?
This video shows how you can easily share and collaborate with your colleagues using Analytics Plus.
Webinar: Self-Service Analytics for Enterprise IT and Beyond
Watch the recording of our webinar on Self-Service Analytics for Enterprise IT and Beyond. In this webinar, you will: 1. Learn how to import and analyze data from ITSM, ITOM and generic applications. 2. Explore the methods to generate instant reports and customizable dashboards. 3. See a live demonstration of ManageEngine Analytics Plus.
Access Blocked
Dear support . How to fix this problem ?
Title contains - how to create filter
Hello. How to create "user filter": task title contains "Network"? ---------------------- SDPAdmins.pl - Piszemy o SDP i nie tylko. https://www.facebook.com/SDPAdminspl-128393794236437/ - Like us on Facebook :)
Everything You Need to Know About ITSM Analytics: Industry Insight 2016
Recently, ManageEngine Analytics Plus conducted a survey of 160 ServiceDesk Plus customers to understand what they want from an analytics solution when it comes to deriving insights from their service desk data. Here are the results: http://ow.ly/FYT9304Hcrd Full press release: http://ow.ly/d29m305xuyR
Analystics Plus + WSUS
Hello all... I am having a bit of trouble finding out how to pull data from my WSUS server. Has anybody needed to do that and were successful in setting it up/configuring Analytics Plusto gather this data? Thank you, David
Latest release of ServiceDesk Plus v9229 supports service catalog and additional fields
Hello there, The latest ServiceDesk Plus release v9229 is now available and supports custom fields and service catalog for Analytics Plus. By integrating with this build, you can view these data sets in Analytics Plus during the SDP sync. Now you can create reports and dashboards, based on this newly available information. Resources Read me document for ServiceDesk Plus is available here. Latest service pack for ServiceDesk Plus can be download from here. Have a great day!
Next Page