Users unable to see my database
Hi, I recently integrated Servicedesk with analytics and added a few users. My users are not able to see my database. Am I missing something?
Add additional table to existing chart
I have a chart using the REQUESTS table as its base. I simply use a bar chart to give me a count of tickets generated by month. This works as desired. Now I want to add the surveys table to this chart to plot count of surveys received per month. My survey table is a custom one I import from SDP. How can I add this table to the existing one and have a combo chart with the new requests as a bar and surveys as a line. I'll even accept 2 separate axis if necessary. I know I can probably write a query
Slide show from multiple databases
Hi, Is it possible to combine dashboards from two different databases into one slide show? I have our Service Desk data on a separate dashboard from all the other datasources (like Lansweeper and Solarwinds) and I want to create one slide show to display various dashboards from these databases. Thanks!
Only allowed line chart
When making a report using count of time (here, Resolved Time, but also behaves same with any Count of time field), all I can choose is a line chart or a scatter chart. My numbers being pulled appear accurate, but why am I limited to just those 2 charts when doing it this way? I'm actually wanting a bar combo chart type for what I would like but even a normal bar would work. Thanks
Export to PDF fails
When I go to export to PDF | LAYOUT AS IN DASHBOARD and choose defaults (although changing the views doesn't help), the export function runs but I get a 0 byte file and a "Failed to load PDF document" message when try to open it. I thought this was because I had some large picot reports but I moved them all to a different dashboard and get the same error. This one is pretty big because I have mangers who want to send this data up or down stream and they can't. And this USED to work prior to upgrade
Analytics Plus app now available for iPads and Android tablets
Hello there! Analytics Plus app for iPads and Android tablets is now available for download. Download the app, and get actionable insights on the go. Here are the benefits of this feature. 1. Keep track of your data, no matter where you are. 2. Access all your reports and dashboards instantly. 3. Share and collaborate securely. Visit this page, to know more.
Using Dashboard viewer license
can I get some info on specifically how to use the Dashboard viewer licenses? I have the trial license loaded but I can't see any new steps when exporting a dashboard that would take advantage of the new license type. Thanks David
How to link charts in dashboard
Hi, I'm a new user of Analytics Plus and am wondering if it's possible in a dashboard to click on a single bar in a bar graph and use that selection to update the legend filter in a second, separate chart in the dashboard? Hope that makes sense. Also, is there a code view available where you can tweak or modify links directly in the underlying code? I'd like the user filter to always default to the latest date, but it seems to only accept a hard-coded static value that doesn't change as new daily
How to Create Report of Worklog Hours per Customer in SDP MSP?
Hi I added SDP MSP data to Analytics. Out of the box I see a Request table and a WorkLog table. The worklog table does not have any info on the Account/customer. I can I create a graph of the hours booked per Account?
Add Text feature not Working for Me
Hi I am trying to add some Text to a dashboard. Nothing happens when I click on the Add Text or Add Image button. The Add Widget button does work. Anyone else experience this issue? I am on the latest build.
Version 3110 released
We have released a newer version of Analytics Plus today. This release comes with the following bug fixes. Synchronization issues with ServiceDesk Plus installations that have more than 8 request additional fields has been addressed. Problems in exporting dashboards that contain widgets have been fixed. Synchronization problems with the latest version of Applications Manager have been addressed. Users running version 3050 or above will be able to apply this upgrade pack. Users running version
Widget resize fail
We just upgraded to 3100 last week. I noticed that the widgets needed to be resized manually on one of our main custom dashboards. now, when testing the read-only licenses, I embeded a dashboard into a sharepoint page and the widgets are now REALLY messed up. Bug? Could be CSS conflict being in a SharePoint site. I'll try and do a test in a normal page and see if that has same behavior. Although the application itself has issues re-sizing widgets so that's probably not related. View is from IE 11
dashboard viewer license
Is there someone I can contact for pricing and specifics on the "dashboard viewer license" I learned about yesterday? We'll be looking for a quote for a few new licenses in a bit and I need to let my manager know to include this or not. I'll need to know a price and if I just need 1 of that type or multiple depending on the circumstances. I sent an email to sales yesterday but haven't heard back. Thanks David
Axis Sorting
Hi, New user to AA here, and this one is driving me NUTS. The sorting of each Axis is a complete nightmare, I have a graph where dates are listed on the X axis and a percentage on the Y axis, the chart is then not sorted with the oldest date first to the most recent last, it randomizes them. I go in and have to manually sort them, there does not appear to be either a) Keep source formatting - They are already in the right order according to the sheet b) sort by date Am I missing something?
How to link Request Custom Fields and Worklog Tables? Please help - URGENT
Hi There - Last year, i created a custom field called "Request Type" prior to SDP releasing the default field of "Request Type". Therefore, when integrated with Zoho Reports, "Request Type" was populated in table Request Type Custom Fields and not table Request, which I thought was fine. However, I'm running into an issue. When I create a report using attributes from Request Custom Fields and WorkLog, it say's I can't because they are not connected. However, they should be as Request ID exists in
Access your favourite Analytics Plus dashboards from within Service Desk Plus's console
'If Analytics Plus is integrated with ServiceDesk Plus(SDP), can the dashboard view in SDP include the dashboards created in Analytics Plus?' Yes, now you can. From ServiceDesk Plus version 9300 onwards, there is a provision to customize dashboards, that have been already created in Analytics Plus. By simply adding the URL of your Analytics Plus dashboard or report you can view it on ServiceDesk Plus's visual interface. So, what are the benefits of this feature? Analytics Plus gives you
Tips and tricks : Use timeline filters to apply date changes to reports and widgets in your dashboard
While creating dashboards, do you find yourself adding separate date columns as user filters for each report? There's an easier way to do this. Instead of adding multiple user filters, you just need to add a single timeline filter, in your user filter column. The timeline filter will be applied to the date values of all your reports and widgets on your dashboard. E Example shows how you can add a timeline filter to the alarm trending dashboard.
Why average values of helpdesk KPIs don't give you the full story?
While measuring helpdesk KPIs such as resolution time and response time, we always look at the average value. An average resolution time of 5 hours tells you that your technicians take around 5 hours to provide end users with a resolution to their problem.
How to create report about which request id has almost miss SLA or created too long?
Would you please advise or give me some tip? Thank you in advance
Is it Possible to Move From 'On Cloud' to 'On Premise'
Is it possible to move from Zoho Reports (On Cloud) to ManageEngine Analytics Plus (On Premise) and migrate my database, dashboards, and reports?
Advanced Analytics Link
Even though I have a local advanced analytics installation configured in Servicedesk and the show link checkbox checked it goes to https://reports.zoho.com/ZDBDataSheetView.cc?DBID=301 instead of my locally installed advanced analytics installation.
How to copy templates from old to new database ?? // problem after restoredatabase !!
hello someone can help me, how can i copy some templates from old to new database ? i have two databases SDP SPOC - old database ME ServiceDesk Plus Analytics - its new database my old databse have many templates. Why do i need this? Actually i need to move analytics from old to new instance. my old database have link: https://war04aps001:9443/ZDBDataSheetView.cc?DBID=303 Operation on old server: 1. stop analytics service 2. backup data by using backupDB.bat 3. copy file ZIP to new instance. operation
Tips and Tricks : Pivot charts vs Funnel charts
As compared to pie and bar charts, pivot and funnel charts are not used very often. However, they do an excellent job in drilling down to specifics in your data. So, when is it ideal to use them? 1. When you want to create multi-dimensional reports, opt for pivot charts. Pivot charts are useful when you want to compare more than two metrics/fields/columns in your report. Sample shows a pivot chart depicting the site and department wise grouping of reopened requests. 2. However, funnel charts are
Embedding reports
Just a feature request... Currently we can exports as html/pdf/etc. There IS an embed option, but it requires the users to have a license and log in. So if I want to display a dashboard on my intranet or sharepoint site, it will only be available to certain users. It's not the most elegant. While I understand that licenses=money for your company, I would LOVE to see a read only option for embedding reports where I can do it for all users/visitors to my internal site. I can schedule email reports
FAILURE :Exception in creating table in Analytics.
When synchronizing from Servicedesk Plus to Advanced Analytics we get the error: FAILURE :Exception in creating table in Analytics. The connection between Servicedesk and Advanced Analytics is successful.
[Solved]: How to create worklog report from project tasks - request + request tasks + project tasks
Hello everyone, I'm testing Analytics plus and I can't find solution how to create worklog reports for project tasks. I won't create worklog report which count time spend by my Service Desk Technician who are involved not only in requests, requests tasks but also in project tasks on project module. Would you mind give me some tip ? Best regards Tom.
How do I bind AnalyticsPlus to an IP Address
How do I bind AnalyticsPlus to a specific IP Address? Same for the port.
license of Analytics Plus
Hello, I am using Servicedesk Standard version and interesting on Analytic tool. I wonder if I can you Personal Edition of Analytic tool for Business purpose. for organization need. what is the license term for the Personal Edition thank you !
Tips and tricks : When to use stacked charts.
Stacked charts are popularly used for visual analysis. But when is it ideal to use them? 1. When you want to compare data values, use the stacked bar chart. Stacked bars are better than bar charts when there is a field used in the color section of your chart builder. They are useful, when you want to analyze different parts of a whole. Example shows a stacked bar chart displaying the backlog requests for 10 customers, based on priority. 2. When you want to compare trends across different categories,
Keeping your SLA compliance in check
One of the biggest reasons for businesses to fall back on SLA compliance is a sudden increase in request volume. Organizations agree upon an SLA compliance time with the best case scenario in mind. An organization that has 10 helpdesk technicians, receiving about 100 requests per day on average can easily adhere to a response time of let's say, 20 minutes. But will the same helpdesk be able to comply to that SLA if it suddenly receives 150 requests on a particular day? Maybe. What if the number of
OPM Alerm giving no data available
Hi. We have an OPManager instance Build 11600 and we are beginning to test the Analytics Plus integration. We have Analytic Plus professional version The fetching works fine, but while exploring the KPI Dashboard it's showing in the alarm KPI Section no data available after checking i found all Alarm reports and table is empty Rest of the data was fetched fine. I wonder if you have some idea of what is going on with the OPM Alarm data lastely is there any way to have KPI Dashboard numbers in
How to identify merged requests in a report
We’ve noticed in our reporting that all merged requests are displaying as individual tickets in the reports. For example, we have a report that shows how many requests were raised each week in a particular category. It counts the number of Request ID's for each category for a given week.In this report, it's showing every request we receive as an individual one, even if they've been merged. If we receive 20 hardware requests for the same issue, and we merge them all into one, it still shows 20 hardware
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Survey data from SDP available?
Is it possible to get survey data from SDP into Analytics Plus easily? Any hints how?
Tips and tricks: When to use custom and aggregate formulas in Analytics Plus
If you want to define your own formulas to meet your reporting requirements, you can make use of the custom and aggregate formulas in Analytics Plus. Custom formulas can be used to get derived values from your raw data, more specifically for string and data columns, while aggregate formulas are useful for aggregating numeric data and deriving statistical values. They are useful when you want statistical output like average, mean, median etc. An example for custom formula: This formula calculates
Reporting unassigned time
The "Assigned time" field in ServiceDesk Plus gets updated every time a request is re-assigned to a new technician. This may not be useful in scenario where you want to calculate the unassigned time. Here is how you can get that data using Analytics Plus- 1) Add a new table in the ME ServicedeskPlus Analytics database 2) Use the below query in the import process 3) Look-up Request ID of the unassigned table with the Request ID of the request table.Once the below steps are completed, you will find
Statistics from project Module
Hi team, Ability to get columns from the project management module to create control panels with statistics and trends. Regards, Mauricio
Latest update of Analytics Plus version 3100 now available
Hello there, Yes, we are back with an all new release of Analytics Plus- build no 3100. Here's a quick roundup of some of the latest features in this release. 1. Live connection with Amazon Redshift database for real-time reports and dashboards. Now you can easily import data by using an option to live connect with your Amazon Redshift database. For every report that you create, Analytics Plus will generate appropriate queries to fetch the required data from Amazon Redshift at the time of report
SiteID table
Hi, In which table can we find a description for the SiteID field for a custom query? Thanks!
Free Webinar on March 14th - How analyzing data patterns can improve IT service delivery
Given that data is an important organizational asset, it is key that users get to access them easily, in order to make important decisions. Analytical tools help in combining data from different sources and analyze them to reveal useful insights. Join our free webinar and know how you can use IT analytics to decipher data patterns, and improve IT service delivery. View more details here Schedule: March 14th Time : 10 am -11 am GMT| 2pm-3pm AEDT | 11am-12pm PDT
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