[E-book] A how-to guide on measuring the ROI of IT
Despite keeping the business operational and diligently contributing to revenue, IT is often mistaken as the cost center of a business. Learn how analytics gives you the visibility to quantify the contribution of IT. Download our e-book now.
Analytics Login
Is there a way to reset Analytics so that it is like it is a new setup - we keep getting the following error, but I am unable to login as it is rejecting my password and I cant reset my password as the email never arrives? Can I rest from a cmd? ManageEngine
Release announcement: Build 5130
Hey folks, We are excited to announce the release of Analytics Plus build 5130, which brings an insightful integration and several other interesting updates. 1. Launching advanced analytics for Jira Service Management Cloud: Analytics Plus seamlessly
[Free e-book] Graduate from cost reductions to strategic IT cost optimization
Hey folks, We're excited to introduce our latest e-book on ways to optimize IT costs with AI-driven analytics. In the march to meet last-minute mandated cuts, organizations often implement cost cuts that provide immediate results but inevitably harm
Connect with us at the ManageEngine User Conference, Australia, 2022
We're thrilled to invite you to our User Conferences in Australia. Gather in Melbourne and Sydney for a unique learning and networking experience during this two-day event. We'll bring you in-depth product presentations on all aspects of IT management,
[Analytics Plus webinar] What's new in Analytics Plus in Q1 and Q2, 2022?
Hello folks, We're delighted to inform you that we're hosting a webinar on July 14, 2022, where we'll discuss all the latest features and updates in Analytics Plus. Date and time: July 14, 2022 11am AEST | 11am GMT | 11am PDT Agenda: During the session,
pending approval tickets
hi, I need below table or graph to analyze my tickets that are pending approvals: thank you.
[Analytics Plus e-book] 6 help desk practices that are damaging your customer experience
Hello folks, We're happy to bring you our latest e-book on help desk practices that hurt customer experience. Often, help desk implement new initiatives with the objective of reducing workload and speeding up processes. However, not all of these initiatives
Release announcement: Build 5120
Hey folks, We are thrilled to announce the release of Analytics Plus build 5120, which brings with it several exciting updates. 1. Introducing a new license category - Viewers: Members in this category can be given read permissions for shared views
Install SSL Certificate - Analytics Plus (on Windows Server)
Hi, I haven't found (in the Analytics manual) how to install our wildcard SSL certificate on a Windows 2016 Server. The only thing I found is very unclear and poorly explained. I would appreciate if you could explain to me clearly and step-by-step manner how to perform this operation. - Analytics Plus Professional, Version 4.1.5 (Build 4150) - Windows Server 2016 STD. Thank you very much.
start postgresql server failed
Hi, Unfortunately, my Analytics Plus PostgreSQL database start failed. I run initpgsql.bat and reset permission successfully, but also database start failed. Even I change NTFS permission of Analytics Plus directory to full access, but not work. I attached
[Free online training] Analytics Plus free virtual training session for beginners
Hello folks, We're happy to bring you free virtual training sessions for Analytics Plus. Tailored for beginners, this session will give you a head-start on your IT analytics journey and help you create insightful reports and dashboards on your own. At
[Free webinar] How to measure the ROI of IT operations
Hello folks, We're happy to bring you our latest webinar on measuring the ROI of IT operations. Date and time: June 2, 2022 2pm AEST | 10am GMT | 10am PST Why attend this webinar? IT is the cornerstone of an organization. IT helps keep business services
HTML Tags in report from SDP
Hi All, We are having an "issue" with the reports being exported from ServiceDesk Plus. We are trying to include Task Worklog descriptions, but they all come up on the report with HTML tags all over. The same reports generated on SDP doesn't contain the
[Free e-book] Kick-start hyperautomation with AI-powered service management
Did you know that you can save anywhere between 10-50% of IT costs with automation? Also, employees can save between 10-40% of their time by automating manual, laborious, and repetitive tasks. IT service processes are abundant with such repetitive tasks
Expanding on the Ageing Report for In Progress Reports
Hi, Could you please explain on how I could expand on the Ageing Report for in Progress? I would like the following. Technician Name: Tech 1 0 – 30 days (2 Tickets) Ticket 1 Ticket 2 31-45 days (4 Tickets) Ticket 1 Ticket 2 Ticket 3 Ticket 4We are
Release announcement: Build 5100
Hello folks, We are excited to announce that we've launched Analytics Plus build 5100, which offers a plethora of features and updates. 1. Export views to other workspaces: Analytics Plus now allows you to easily export reports, dashboards and tables
[Free e-book] 5 reasons why your analytics initiatives are failing and how to fix them using AI
Gartner predicts that 80% of analytics initiatives will fail by 2022. Don't let your business initiatives be one of them. Download our e-book to learn how AI-driven analytics can put your organization on the fast track to success.
[Online training] Analytics Plus free virtual training for beginners
Learn how to turn data into insights. Join us for a free training session and learn the basic steps to import data into Analytics Plus, create reports and dashboards, use built-in AI assistant, Zia, to get answers to questions, share and collaborate with
start day of fiscal month option
Hi, I need to configuration about fiscal month. Already Analytics Plus support the fiscal year (starting month) and the week start day, but do not support the start day of the fiscal month. Is it possible to add this option to AP or can you guide me to
Hijri Calendar or date support
Hi, I store date in table as Gregorian date, but do you have any option to convert date as Hijri date and show it in chart and analysis by Hijri year or month. Can you add this option? Thanks for helping
how to connect analytics plus database
Hi I want to connect Analytics plus database(Postgres) but i cant find database username and password Password has encrypted in database-params.xml file how can i do that? my Analytics plus version : 4500
Formula widgets in dashboard
Hi, In AP dashboard, I create some KPI widget like total sale that show me monthly sales. Now I want to calculate sale reps commission and show in this section. What should I do? I want to write formula for widgets? Analytics Plus v5070 Thanks for h
How to create a widget from report that shows requests not responded to by technician in last 48 hours?
I would like to see at a glance in a dashboard a list of requests that a technician hasn't replied to in 48 hours (bonus points if it calculates via operating hours, but 48 literal hours is fine). I can't figure out how to make a report that can do this
[Free webinar] Does your security strategy overlook minor security gaps?
In an age of hybrid workers, traditional security models are no longer sufficient to keep your data secure. What you need is a data-driven security model based on the principles of zero trust that can proactively spot vulnerabilities in your security
Fetch data from API issue
Hi, I want to get data with call API from Mailerlite in Analytics Plus, but show me error: Error while reading the URL contents. Please verify whether the server (host machine) containing the URL is connectable. I checked URL in browser and attached screenshot.
Admin can not Activate workspace admins
Hi in Analytics plus, when I want to Activate an admin account, the error message will be shown as below: "Sorry, you cannot deactivate a admin" I'm using local admin user My Analytics Plus build number : 5030
Remove Dropbox integration configuration
Hi, I want to connect Analytics Plus to Dropbox. According to your documentation, we must first define an app on the Dropbox site, and then in Analytics Plus we must enter the client id and client secret information. At this point I made a mistake and
Analytics Plus Roadmap
Hi, Do you have any roadmap document about Analytics Plus? I think it's required for future of application that customers should be know. Please share it Thanks for helping
2021: A feature retrospective
A new year brings with it the nostalgia for the days that were, and fresh hope for the future. Join us as we reminisce about the year that was, and walk through some of the best features and updates Analytics Plus had to offer in 2021. Fortified integrations
Parameters on Widgets
Hi, I've got several dashboards on Advanced Analytics, one for each technician. I'd like to have a widget on Self-Service Portal that shows the technician dashboard. To do that, I need to identify the technician (ID, name, etc) on the dashboard URL. Is
[Online training] Analytics Plus virtual training session for beginners
Get hands-on training from our experts and master IT analytics from the comfort of your home. The beginners sessions are tailored to give you a head-start on your analytics journey—we'll walk you through the basic steps starting with importing data into
Adding "Worklog Type" into Pivot enquiry
Good morning, I am am doing a pivot report on the hours spent on particular jobs. I am capturing the data using the Worklog tab in the ticket. Is there a way I can add the Worklog Type to the report? We currently have 3 types registered as per below.
[Free e-book] Six strategies to eliminate costly inefficiencies in your IT service processes
An organization's IT department is its powerhouse. However, IT can still be affected by service outages, service performance issues and inefficiencies. Discover how advanced analytics for IT service management can provide visibility into IT services,
Update on the recent Apache Log4j2 vulnerabilities - Impact on ManageEngine Analytics Plus
Last Updated on : 22nd Dec 2021 09:00 GMT Three high severity vulnerabilities, (CVE- 2021-44228, CVE-2021-45105 and CVE-2021-45046), impacting multiple versions of Apache Log4j utility, was disclosed publicly on December 9, 2021. We have found no evidence
Release announcement: Build 5070
Hello everyone, We are happy to announce the release of Analytics Plus build 5070. In this release, the recently disclosed Apache Log4j vulnerabilities (CVE-2021-45046 and CVE-2021-44228) have been addressed. Existing Analytics Plus users can click
ServiceDesk Plus analytics: Tracking ticket quality
Good morning, Analytics Plus community, I wanted to throw out this use case and get some thoughts on tracking the quality of tickets. We are running SDP V.12.x and also use Analytics Plus for our support desk metrics. We try to run a disciplined shop.
Average of normal value
Hi, I have some data like below: 1,5,6,3,7,5,20,2,-10,50,8,2 Now I want to get the average of normal value [1,5,6,3,7,5,2,8,2] and excludes [50,-10,20]. Result of normal average equals with 4.3333 What should I do to get this average in Analytics Plus?
[Online training] Analytics Plus virtual training session for experts
Hello folks, Take your analytics journey to the next level with Analytics Plus' virtual classroom training session for experts. During the session, we'll discuss Analytics Plus' capabilities and reporting options including building data models and preparing
Release announcement: Build 5050
Hello folks, We are excited to announce that we've launched Analytics Plus build 5050, which offers a wide range of features and updates. 1. Import data from Google Cloud SQL MS SQL Server: You can now import data from SQL Server hosted in Google Cloud
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