IT analytics in 90 seconds: Improve technician proficiency with ease
A lack of sufficiently skilled technicians results in ticket escalations, long resolution times, and request reopens. Identify and effectively bridge your technicians' skills gaps using Analytics Plus reports. If you're not already using Analytics Plus,
IT analytics in 90 seconds: Curb ticket costs with effective ticket assignment
It's no secret that a service desk is often considered IT's biggest cost center. Curb help desk costs by streamlining ticket assignments using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today
Planned maintenance in EU and AU datacenters on 27th Nov 2022
Dear Customers, We have planned to conduct our yearly Disaster Recovery (DR) drill for ManageEngine EU(Europe) & AU(Australia) services on 27 Nov 2022 to ensure our DR Readiness in EU & AU deployments. The switch between our DR and DC in the EU and
IT analytics in 90 seconds: Tackle avoidable spikes in IT incidents
Prepare your help desk for spikes in IT incidents by identifying and tracking possible triggers using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
Release announcement: Build 5150
Hello everyone, We are happy to announce the release of Analytics Plus build 5150, which brings an exciting new integration and various other updates. 1. Introducing advanced analytics for AssetExplorer: Analytics Plus seamlessly integrates with ManageEngine
IT analytics in 90 seconds: Strategize an efficient IT budget for your organization
Beat the stress of financial budgeting with Analytics Plus' AI-enabled automation capabilities. If you're not already using Analytics Plus, download your free, 30-day trial today.
IT analytics in 90 seconds: Accurately prioritize incoming incidents
Wield AI-powered analytics to effectively analyze and rank high-priority incidents to ensure efficient incident resolutions. If you're not already using Analytics Plus, download your free, 30-day trial today.
IT analytics in 90 seconds: Establish efficient app maintenance cycles
Tailor maintenance cycles to your organization's unique application usage, and overcome crippling business downtime using Analytics Plus. If you're not already using Analytics Plus, download your free, 30-day trial today.
[Free webinar] How do efficient help desk operations influence the rest of your IT?
Hello folks, We're happy to bring you our latest webinar on building efficient help desk operations that augment IT productivity. Date and time: November 10, 2022 2pm AEST | 10am GMT | 10am PST Why attend this webinar? It is common knowledge that a proficient
[Free e-book] 10 critical cybersecurity metrics for CSOs
As technology advances, so does the number and nature of cyber threats. Discover how analytics can help you visualize your security and build effective cyber defense mechanisms to thwart cyber attacks. Download the e-book now.
ManageEngine UserConf is back in London
Hello folks, We're happy to announce that the ManageEngine UserConf is back in London Date: Nov 14 - 15, 2022 Time: 8.30am - 4.15pm GMT Place: Hilton London Metropole Register now Here's why you should attend: We, at ManageEngine, are celebrating 20
Analytics Plus virtual training sessions for beginners and experts (Combo)
Hello there, We're delighted to bring you our first ever combined training sessions for beginners and experts. Spread over a span of two days, you can get hands-on training from our in-house experts on creating insightful dashboards and reports. The
[E-book] Are you losing money on your IT?
Hey there, Are you unknowingly losing money on inefficient IT operations? As organizations fortify themselves against a looming economic downturn, removing costly inefficiencies in IT operations is critical. Read our e-book to uncover and overcome various
[Free webinar] The 4-step plan to fortify your organization against cybersecurity threats
Hello folks, We're excited to bring you our latest webinar that details a 4-step plan to fortify organizations against cybersecurity threats. Date and time: September 21, 2022 2pm AEST | 10am GMT | 10am PST Why attend this webinar? Are you constantly
[E-book] A how-to guide on measuring the ROI of IT
Despite keeping the business operational and diligently contributing to revenue, IT is often mistaken as the cost center of a business. Learn how analytics gives you the visibility to quantify the contribution of IT. Download our e-book now.
Release announcement: Build 5130
Hey folks, We are excited to announce the release of Analytics Plus build 5130, which brings an insightful integration and several other interesting updates. 1. Launching advanced analytics for Jira Service Management Cloud: Analytics Plus seamlessly
[Free e-book] Graduate from cost reductions to strategic IT cost optimization
Hey folks, We're excited to introduce our latest e-book on ways to optimize IT costs with AI-driven analytics. In the march to meet last-minute mandated cuts, organizations often implement cost cuts that provide immediate results but inevitably harm
Connect with us at the ManageEngine User Conference, Australia, 2022
We're thrilled to invite you to our User Conferences in Australia. Gather in Melbourne and Sydney for a unique learning and networking experience during this two-day event. We'll bring you in-depth product presentations on all aspects of IT management,
[Analytics Plus webinar] What's new in Analytics Plus in Q1 and Q2, 2022?
Hello folks, We're delighted to inform you that we're hosting a webinar on July 14, 2022, where we'll discuss all the latest features and updates in Analytics Plus. Date and time: July 14, 2022 11am AEST | 11am GMT | 11am PDT Agenda: During the session,
[Analytics Plus e-book] 6 help desk practices that are damaging your customer experience
Hello folks, We're happy to bring you our latest e-book on help desk practices that hurt customer experience. Often, help desk implement new initiatives with the objective of reducing workload and speeding up processes. However, not all of these initiatives
[Free online training] Analytics Plus free virtual training session for beginners
Hello folks, We're happy to bring you free virtual training sessions for Analytics Plus. Tailored for beginners, this session will give you a head-start on your IT analytics journey and help you create insightful reports and dashboards on your own. At
[Free webinar] How to measure the ROI of IT operations
Hello folks, We're happy to bring you our latest webinar on measuring the ROI of IT operations. Date and time: June 2, 2022 2pm AEST | 10am GMT | 10am PST Why attend this webinar? IT is the cornerstone of an organization. IT helps keep business services
[Free e-book] Kick-start hyperautomation with AI-powered service management
Did you know that you can save anywhere between 10-50% of IT costs with automation? Also, employees can save between 10-40% of their time by automating manual, laborious, and repetitive tasks. IT service processes are abundant with such repetitive tasks
[Free e-book] 5 reasons why your analytics initiatives are failing and how to fix them using AI
Gartner predicts that 80% of analytics initiatives will fail by 2022. Don't let your business initiatives be one of them. Download our e-book to learn how AI-driven analytics can put your organization on the fast track to success.
[Online training] Analytics Plus free virtual training for beginners
Learn how to turn data into insights. Join us for a free training session and learn the basic steps to import data into Analytics Plus, create reports and dashboards, use built-in AI assistant, Zia, to get answers to questions, share and collaborate with
[Free webinar] Does your security strategy overlook minor security gaps?
In an age of hybrid workers, traditional security models are no longer sufficient to keep your data secure. What you need is a data-driven security model based on the principles of zero trust that can proactively spot vulnerabilities in your security
[Online training] Analytics Plus virtual training session for beginners
Get hands-on training from our experts and master IT analytics from the comfort of your home. The beginners sessions are tailored to give you a head-start on your analytics journey—we'll walk you through the basic steps starting with importing data into
[Free e-book] Six strategies to eliminate costly inefficiencies in your IT service processes
An organization's IT department is its powerhouse. However, IT can still be affected by service outages, service performance issues and inefficiencies. Discover how advanced analytics for IT service management can provide visibility into IT services,
Update on the recent Apache Log4j2 vulnerabilities - Impact on ManageEngine Analytics Plus
Last Updated on : 22nd Dec 2021 09:00 GMT Three high severity vulnerabilities, (CVE- 2021-44228, CVE-2021-45105 and CVE-2021-45046), impacting multiple versions of Apache Log4j utility, was disclosed publicly on December 9, 2021. We have found no evidence
[Analytics Plus - Free training] Virtual classroom training session for beginners
Hello folks, We're hosting the next free training session for beginners on Nov 23 and 24, 2021. During the session, we'll cover topics that can help you kick start your analytics journey effortlessly. We'll discuss how to import data into Analytics Plus,
[Free webinar] Building a unified analytics platform for ServiceDesk Plus, Desktop Central and OpManager
You may know from experience that applying new security patches causes a spike in incident volume. But do you know what's the correlation factor between security patch updates and incident volume? Likewise, do you know the correlation between technician
[Online training] Analytics Plus virtual classroom training sessions for experts
Analytics Plus' virtual classroom training session for experts offers an in-depth understanding of Analytics Plus' features and reporting capabilities. During the session, we'll discuss advanced analytics concepts including building data models and preparing
[Free webinar] What's new in Analytics Plus in Q3, 2021?
In the previous quarter, we launched a gamut of interesting features and updates such as AI-driven insights, blended analytics, scenario planning, and more. To learn more about the latest updates and features in Analytics Plus, sign up for our free webinar
[Free webinar] Building a unified analytics platform for ServiceDesk Plus, Desktop Central and OpManager
Data-driven IT management is key to propelling your IT forward, achieving cost and process efficiency, and ensuring seamless operations. The challenge lies in bringing IT data from several applications into a single console for analysis. Analytics Plus,
[Announcement] Introducing blended analytics for ServiceDesk Plus and Desktop Central
Hello folks, We're delighted to inform you that you that we've just launched blended analytics for ServiceDesk Plus and Desktop Central. With blended analytics, users can correlate critical service desk and security metrics, and understand how changes
[Case study] Morgan-Keller Construction leverages Analytics Plus to visualize the need for an in-house IT team and proactively plan support for remote workers during COVID-19
Morgan-Keller Construction is a privately held general contracting and construction company with roughly 400 employees. Half of these employees work out of the corporate office in Frederick, Maryland and take care of planning, budgeting, and marketing
[Webinar alert] Is your IT team ready for the hybrid work model?
Hybrid work—a combination of remote work and work-from-office—is becoming the norm for several organizations. This presents a unique set of challenges for the IT teams, who have to prepare to tackle these new challenges and ensure efficient service desk
[Webinar alert] Upgrade to data-driven IT management with Analytics Plus 5.0
We recently launched Analytics Plus version 5000 with a bevy of interesting features and integrations. Join us for a free webinar to learn more about these new features and how you can leverage them to upgrade to data-driven IT management. Some of the
[Online training] Analytics Plus virtual training session for experts
Hello folks, We're hosting an online virtual training course of experts. This course will help you get an in-depth understanding of Analytics Plus' capabilities and reporting options. During the session, we will discuss advanced analytics concepts including
[Free e-book] Back to work: An IT admin's guide
As employees begin to return to the office, organizations need to adapt to the requirements of new-age workers. Read our e-book to learn how to transform your workplace to keep up with changing dynamics. Download now.
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