Clickatell Maintenance Notification - Downtime
Dear ADSelfService Plus Customers, As part of Clickatell SMS Gateway's ongoing effort to maintain a secure, stable and fully optimized network, they will be performing scheduled system maintenance on 14 August 2016. The Clickatell HTTP/S API may be unavailable between the window period below while the maintenance is being completed and SMS service may be briefly interrupted. Scheduled Date and Time: Start: Day, 14 August 2016 – 08:00 SAST End: Day, 14 August 2016 – 09:00 SAST We apologize for any
Language Mobile App - AD SelfService
Hello, I would like to know how to set the language Mobile App ! It is informed that the app is multilanguage , but appears in English .
Cannot configure certain features
Hello, I'm having an issue with trying to configure email notifications. Actually it's 2 issues. 1 - I cannot successfully get to the Server Settings section under Admin -> Product Settings. Clicking Server Settings will load some of the page, but I cannot see anything under the Mail Settings tab. I can also not click SMS Settings or Proxy Settings to load those tabs. Both the Connection and Windows Service links under Product Settings seem to work fine; it's just Server Settings where I have
DUO Two-Factor Authentication?
Are their plans to add DUO or Radius in addition to the Google authenticator option? We have purchased licenses from you already, but need the product to support two factor so we can make it available to more users.
Web URL
Hello, For starters web hosting isn't my best area of expertise. I have ADSelfService Plus installed and running great. I have a Port forward set up in the firewall to forward traffic to the internal server. The issue I'm having is when I navigate to xyz.domain.com it brings me to the correct place but during the transfer somewhere the url in the browser is converted to the raw IP address. I don't want users to see the IP address but the DNS name. I have both internal and external DNS set up
Report Columns
Hi, I want to know if its possible to add a column to User Report > Enrolled users report? Thanks
ADSelfService Plus Fixes and Enhancements
Version 5.3 Build 5306: (13/Oct/2015) Enhancements: Now you can set a limit for the number of password resets and account unlocks a user can perform in a given number of days. Issues Fixed: Issue in directory self-update when a custom attribute is added to the layout. Issue in importing CSV files by technicians who are logged in using ADSelfService Plus authentication. Issue which prevented users from changing their passwords using ADSelfService Plus mobile site when ‘Users must change password at
Problem with AD Self Service Plus - Get a blank page when browsing to site.
Hi, I am unable to access the site to check but possibly a licence issue from looking at the logs (maybe expired or corrupted). Service stops and starts ok and I am able to provide logs if required. Thanks Jon
ADSelfService Plus 5.3 Build 5315
Hello, Everyone! We are happy to announce the release of the latest build of ADSelfService Plus-5315. This release fixes some major issues in the product. Issues Fixed: Login issue in Windows 10 when 'Other Users' option is used. Windows logon agent (Credential Provider) issue while establishing remote connection to any PC from Windows 10. Windows 10 users not being able to change their passwords from Ctrl-Alt-Delete screen, when password policy enforcer feature was enabled. Fixed password sync
Password Expiry Notifications
Hi, guys.... Some users in my environnement recieve password expiry notifications even when they change it. Is it a Bug of the application? Thanks for your intervention. Best regards
Force enrolment
Hi All I'm just wondering if anyone has put together a method of forcing users to enrol. Probably at least half the people in the company haven't enrolled (either because they are new and dont know about it, they ignored the communications, or are just lazy). Then when they go to use it..... computer says no. Right now i'm thinking an SQL query to find who is already enrolled, then match that against an AD extract to get the exceptions. Put them in a group or something, and perhaps use a script or
Send Registration does not translate 'macros' into text
I'm trying to use the macro %givenName% but the email contains the literal text rather than expanding to the name. Also, is there a way to insert line characters? Thanks, Adam
You are required to configure Verification Code.
Every new user that tries to enroll gets the error "You are required to configure Verification Code". We have checked the settings and are entering all required information when we try to enroll. WE have tried in IE11 and Google Chrome. We enter a second e-mail address and it doesn't work either.
AD Self Service plus client software issue
We are having issues with the GINA for AD Self Service plus client software on Windows 10 Surface pro4 systems. When it is installed on a system we get the reset password / unlock account on the login screen which is great. BUT If we attempt to switch users and then try to type in a different login in ID, the surface resets to locked without taking the new user credentials. If we uninstall the GINA from the surface, change users works fine. Version of AD Self Service GENA is 4.3.0 Has anyone else
Reset a user's security questions?
A user has forgotten the answer to one of her security questions. How can I reset her questions or registration?
"Website can not be displayed" - Loginscreen (Windows)
Hi there, so we have a problem with some of our clients. They get the error message "The Website can not be displayed" in the loginscreen from Windows. If we login and start the ADSelf Service Plus Client directly from the program files directory (C:\Program Files (x86)\ZOHO Corp\ADSelfService Plus Client Software\ADSSPDesktop.exe), it works perfectly. If we call the program in the login screen, it does not work and shows the message below. We've tried to deinstall and reinstall the clients application
RDP crash
Afternoon everyone We've just installed the trial version of AD SelfService Plus with a view to purchasing the professional product. However, when we try to use our Microsoft RDC and start typing the username it crashes when we write the second character! Any ideas? Thanks
Time Sync in ADselfservice
How do you configure the time in ADSelfService?
The given servers are not operational
This message appeared after a user unlocked his account. Any ideas? jamie
"The given servers are not operational"
This message was displayed on the screen after a user unlocked his account (successfully). Any ideas? Thank you, jamie -there's only one server
Adding a "close window" button to Self Service pages
Hi, We have implemented a hyperlink to our home page of Citrix Storefront to allow users to reset/unlock their passwords using AD Self Service Plus. However, as users are using devices in kiosk mode the browser session opens in full screen mode and when they click on the hyperlinks to our AD Self Service pages, they also open in full screen mode. Does any way know off adding a "close window" button to each page of the Self Service pages, so users can click on that to return back to the Citrix Storefront
How to Disable Email Notification on Password Expiration Reports for Non-Email Users
We have a handful of user logins that do not have email accounts associated with them. So when the password expiration emails go our for these users, we get tons of bounce back emails. Is there any way to work around this? We usually just notify these users in person since they do not have or need email access. Thanks!
Mobile App
We are currently running ADSelfService Plus 5.3 build 5314. Looking at the mobile app deployment I was trying to get to the Mobile App Deployment/ configuration. The page never loads. Using firefox it shows connecting for over 10 min now. Using IE just sitting at waiting on..... I can download the app from iTunes, config and connect with no problem
Does ADselfservice support SSL SHA2?
I try to change SSL certificate to SHA2 but not successfully, Unable to access after change to SSL SHA2 and start service.
Not found Adselfservice app on Appstore IOS
I not found adselfservice app on Appstore today, Does adselfservice not publish app for IOS device?
Multiple Policies for different OUs
In our Domain we have specific OUs that are managed by users within their own OU. Can We create additional Policies that allow those users to manage only their OUs without having access to the entire Domain?? Also, If I add a customer admin as a Technician can I restrict them to only manage their OU?
Two-factor Authentication
I see there is a new feature, in adselfservice called Two-factor Authentication I only see a grayed out tab under login settings in the help is nothing written. is there some more info about this feature and how to configure. thanks
Audit Logs/Reports
Good morning, Can you tell me where the Audit Logs/Reports are stored if we do not elect to run them from the ADSelfService Plus Console? Primarily we would like the: User Attempts, Account Unlock, Reset Password options. We would like to export these logs to Splunk if possible. Thank you, Oscar Fuentes
ADSelfService Plus 5.3 Build 5314
Hello, Everyone! We are happy to announce the release of the latest build of ADSelfService Plus-5314. This is a hotFix release for below-mentioned issues. Issues Fixed Issue in manual linking of Active Directory user accounts with Oracle E-Business suite. Issue in synchronizing password with Oracle E-Business suite during password reset. Issue with text area formatting (font color, size, type) while customizing logon page in Internet Explorer 11. Issues related to duplicate values while updating
Auto delete Enrolled User?
Can auto delete User enrolled?
Alternate E-mail address from AD
In ADSelfService Plus we want the users to be able to send confirmation code to Alternate E-mail address. But we want to administratively control what that e-mail address is instead of letting the user define it. We would actually be ok with letting users define the alternate e-mail address if there was a way to not let them use yahoo, gmail, etc e-mail addresses. Can ADSelfService make use of the proxyAddresses attribute from AD and grab all the SMTP: entries from it? If not what other attributes
SQL Query to Fetch Enrollment Data
Hi All, We have successfully used the external data source option to connect to an MS SQL Database so we can setup regular Fetching of user enrollment Data. We plan on asking users 2 security questions when they need to unlock their account or reset their password. 1. What is your date of birth (dd-mm-yyyyy)? 2. What year did you join the company (yyyy)? Our development team has kindly setup a custom view in the database we are connecting to to pull enrollment data into ADSS Plus. This is called ADSelfServicePlus.vwStaffDetail
Email Server Settings Office 365
I am trying to configure the Mail setup in the Server Settings Tab but I keep getting the below error message. We use a Hybrid version of Office 365 with authentication going via an ADFS server Could not connect to SMTP host: smtp.office365.com, port: 587 I have looked on the Forums here and have tried the recommendations but still no avail, I have also tried this with the ADManager Plus console. I have also tried the Manage Engine Support Team but they were not able to help. Has anyone managed to
Reset User Passwords via app?
Is there any way to reset my AD user accounts via an app? Joe
Can I run ADSelfService and ADManager Plus on the same server?
I am running ADSelfService on a Windows server. I want to add AD Manager Plus to the same server. Can I do that?
Password Sync Issue
I am having an issue where ADSelfService will successfully reset a users password when using the "Reset Password" option but it does not appear to Sync with the Domain Controller. I have checked the Domain Configurations and everything appears to look correctly. The weird thing is that we also use ADManager Plus and the same exact domain settings are configured and when performing a password reset it is successful. Any solutions? Is there a log that I can view to see if I get any additional information?
Any way to whitelist service accounts?
We are looking for a way to whitelist certain accounts in AD and not have to sign up for the AD Unlock tool. Service Accounts in particular. Please advise.
SSL Keystore
I have created a new keystore both using the web tool wizard and by hand using keytool csr via command line instructions straight from tomcat. When I change the server.xml file to point to the new keystore and reboot the service, I can no longer access the selfservice site. The service is running. I do not get any errors from any of our browsers. I see that there is an option in the server.xml connector that is debug=0 I have not found any information on this setting. Is there a place where I can
USB GSM Modem
Hi I am currently having issues with getting a USB GSM modem to work under ESX 5.5, I was wondering if anyone else has tried to get this working in a virtual environment and if so what make and model of USB GSM modem was used. I have been unable to find an up to date list of supported modems at all which is a shame as most of the rest of the documentation around this solution is a pretty good standard. Thanks
supressing domain password policy requirements image in the "Change Password" page
Good Day, I am interested in suppressing the Domain Password Policy Requirements image on the "Change Password" tab in ADSelfservicePlus. The complexity requirements that we would like to use within ADSelfServicePlus will become stronger than what currently exists in our Domain Password Policy on our domain. It is confusing to the users when they change their password as they see the default (AD) requirements as their reference and their choice fails the complexity requirements within ADSSP.
Next Page