ADSelfService Plus 5.3 Build 5315
Hello, Everyone! We are happy to announce the release of the latest build of ADSelfService Plus-5315. This release fixes some major issues in the product. Issues Fixed: Login issue in Windows 10 when 'Other Users' option is used. Windows logon agent (Credential Provider) issue while establishing remote connection to any PC from Windows 10. Windows 10 users not being able to change their passwords from Ctrl-Alt-Delete screen, when password policy enforcer feature was enabled. Fixed password sync
Password Expiry Notifications
Hi, guys.... Some users in my environnement recieve password expiry notifications even when they change it. Is it a Bug of the application? Thanks for your intervention. Best regards
Force enrolment
Hi All I'm just wondering if anyone has put together a method of forcing users to enrol. Probably at least half the people in the company haven't enrolled (either because they are new and dont know about it, they ignored the communications, or are just lazy). Then when they go to use it..... computer says no. Right now i'm thinking an SQL query to find who is already enrolled, then match that against an AD extract to get the exceptions. Put them in a group or something, and perhaps use a script or
Send Registration does not translate 'macros' into text
I'm trying to use the macro %givenName% but the email contains the literal text rather than expanding to the name. Also, is there a way to insert line characters? Thanks, Adam
You are required to configure Verification Code.
Every new user that tries to enroll gets the error "You are required to configure Verification Code". We have checked the settings and are entering all required information when we try to enroll. WE have tried in IE11 and Google Chrome. We enter a second e-mail address and it doesn't work either.
AD Self Service plus client software issue
We are having issues with the GINA for AD Self Service plus client software on Windows 10 Surface pro4 systems. When it is installed on a system we get the reset password / unlock account on the login screen which is great. BUT If we attempt to switch users and then try to type in a different login in ID, the surface resets to locked without taking the new user credentials. If we uninstall the GINA from the surface, change users works fine. Version of AD Self Service GENA is 4.3.0 Has anyone else
Reset a user's security questions?
A user has forgotten the answer to one of her security questions. How can I reset her questions or registration?
"Website can not be displayed" - Loginscreen (Windows)
Hi there, so we have a problem with some of our clients. They get the error message "The Website can not be displayed" in the loginscreen from Windows. If we login and start the ADSelf Service Plus Client directly from the program files directory (C:\Program Files (x86)\ZOHO Corp\ADSelfService Plus Client Software\ADSSPDesktop.exe), it works perfectly. If we call the program in the login screen, it does not work and shows the message below. We've tried to deinstall and reinstall the clients application
RDP crash
Afternoon everyone We've just installed the trial version of AD SelfService Plus with a view to purchasing the professional product. However, when we try to use our Microsoft RDC and start typing the username it crashes when we write the second character! Any ideas? Thanks
Time Sync in ADselfservice
How do you configure the time in ADSelfService?
The given servers are not operational
This message appeared after a user unlocked his account. Any ideas? jamie
"The given servers are not operational"
This message was displayed on the screen after a user unlocked his account (successfully). Any ideas? Thank you, jamie -there's only one server
Adding a "close window" button to Self Service pages
Hi, We have implemented a hyperlink to our home page of Citrix Storefront to allow users to reset/unlock their passwords using AD Self Service Plus. However, as users are using devices in kiosk mode the browser session opens in full screen mode and when they click on the hyperlinks to our AD Self Service pages, they also open in full screen mode. Does any way know off adding a "close window" button to each page of the Self Service pages, so users can click on that to return back to the Citrix Storefront
How to Disable Email Notification on Password Expiration Reports for Non-Email Users
We have a handful of user logins that do not have email accounts associated with them. So when the password expiration emails go our for these users, we get tons of bounce back emails. Is there any way to work around this? We usually just notify these users in person since they do not have or need email access. Thanks!
Mobile App
We are currently running ADSelfService Plus 5.3 build 5314. Looking at the mobile app deployment I was trying to get to the Mobile App Deployment/ configuration. The page never loads. Using firefox it shows connecting for over 10 min now. Using IE just sitting at waiting on..... I can download the app from iTunes, config and connect with no problem
Does ADselfservice support SSL SHA2?
I try to change SSL certificate to SHA2 but not successfully, Unable to access after change to SSL SHA2 and start service.
Not found Adselfservice app on Appstore IOS
I not found adselfservice app on Appstore today, Does adselfservice not publish app for IOS device?
Multiple Policies for different OUs
In our Domain we have specific OUs that are managed by users within their own OU. Can We create additional Policies that allow those users to manage only their OUs without having access to the entire Domain?? Also, If I add a customer admin as a Technician can I restrict them to only manage their OU?
Two-factor Authentication
I see there is a new feature, in adselfservice called Two-factor Authentication I only see a grayed out tab under login settings in the help is nothing written. is there some more info about this feature and how to configure. thanks
Audit Logs/Reports
Good morning, Can you tell me where the Audit Logs/Reports are stored if we do not elect to run them from the ADSelfService Plus Console? Primarily we would like the: User Attempts, Account Unlock, Reset Password options. We would like to export these logs to Splunk if possible. Thank you, Oscar Fuentes
ADSelfService Plus 5.3 Build 5314
Hello, Everyone! We are happy to announce the release of the latest build of ADSelfService Plus-5314. This is a hotFix release for below-mentioned issues. Issues Fixed Issue in manual linking of Active Directory user accounts with Oracle E-Business suite. Issue in synchronizing password with Oracle E-Business suite during password reset. Issue with text area formatting (font color, size, type) while customizing logon page in Internet Explorer 11. Issues related to duplicate values while updating
Auto delete Enrolled User?
Can auto delete User enrolled?
Alternate E-mail address from AD
In ADSelfService Plus we want the users to be able to send confirmation code to Alternate E-mail address. But we want to administratively control what that e-mail address is instead of letting the user define it. We would actually be ok with letting users define the alternate e-mail address if there was a way to not let them use yahoo, gmail, etc e-mail addresses. Can ADSelfService make use of the proxyAddresses attribute from AD and grab all the SMTP: entries from it? If not what other attributes
SQL Query to Fetch Enrollment Data
Hi All, We have successfully used the external data source option to connect to an MS SQL Database so we can setup regular Fetching of user enrollment Data. We plan on asking users 2 security questions when they need to unlock their account or reset their password. 1. What is your date of birth (dd-mm-yyyyy)? 2. What year did you join the company (yyyy)? Our development team has kindly setup a custom view in the database we are connecting to to pull enrollment data into ADSS Plus. This is called ADSelfServicePlus.vwStaffDetail
Email Server Settings Office 365
I am trying to configure the Mail setup in the Server Settings Tab but I keep getting the below error message. We use a Hybrid version of Office 365 with authentication going via an ADFS server Could not connect to SMTP host: smtp.office365.com, port: 587 I have looked on the Forums here and have tried the recommendations but still no avail, I have also tried this with the ADManager Plus console. I have also tried the Manage Engine Support Team but they were not able to help. Has anyone managed to
Reset User Passwords via app?
Is there any way to reset my AD user accounts via an app? Joe
Can I run ADSelfService and ADManager Plus on the same server?
I am running ADSelfService on a Windows server. I want to add AD Manager Plus to the same server. Can I do that?
Password Sync Issue
I am having an issue where ADSelfService will successfully reset a users password when using the "Reset Password" option but it does not appear to Sync with the Domain Controller. I have checked the Domain Configurations and everything appears to look correctly. The weird thing is that we also use ADManager Plus and the same exact domain settings are configured and when performing a password reset it is successful. Any solutions? Is there a log that I can view to see if I get any additional information?
Any way to whitelist service accounts?
We are looking for a way to whitelist certain accounts in AD and not have to sign up for the AD Unlock tool. Service Accounts in particular. Please advise.
SSL Keystore
I have created a new keystore both using the web tool wizard and by hand using keytool csr via command line instructions straight from tomcat. When I change the server.xml file to point to the new keystore and reboot the service, I can no longer access the selfservice site. The service is running. I do not get any errors from any of our browsers. I see that there is an option in the server.xml connector that is debug=0 I have not found any information on this setting. Is there a place where I can
USB GSM Modem
Hi I am currently having issues with getting a USB GSM modem to work under ESX 5.5, I was wondering if anyone else has tried to get this working in a virtual environment and if so what make and model of USB GSM modem was used. I have been unable to find an up to date list of supported modems at all which is a shame as most of the rest of the documentation around this solution is a pretty good standard. Thanks
supressing domain password policy requirements image in the "Change Password" page
Good Day, I am interested in suppressing the Domain Password Policy Requirements image on the "Change Password" tab in ADSelfservicePlus. The complexity requirements that we would like to use within ADSelfServicePlus will become stronger than what currently exists in our Domain Password Policy on our domain. It is confusing to the users when they change their password as they see the default (AD) requirements as their reference and their choice fails the complexity requirements within ADSSP.
Password Expiry Notification not working with PSO enabled
Hello, In our AD we are using PSO for a different password expiry time for special users. Unfortunately, the Password Expiry Notification does not "see" this and does not send a mail notification. Is this a known problem? Please let me know if you need more details, Kind Regards, Sandro
Can ADSelfServe allow me to reset/unlock an account on one domain and then synchronize those changes to another?
Can ADSelfServe allow me to reset/unlock an account on one domain and then synchronize those changes to another? I'm in the middle of migrating users to a new domain, but their Exchange is still on the old domain. It's the only reason they log in through Outlook to the old domain. I'm wanting to have them be able to reset/unlock their account using their new credentials....but also have it make those same changes to the old domain. Is this possible? Charles Wood
SMS Credits Question
Morning is there are way other than having the automatic alert about checking to see how many SMS message credits are left. I have searched through the documentation but can only find references to setting up an alert once you get down to a minimum number of messages. We are starting to roll this out to our live user population and would like to keep an initial eye on the number of credits we start to consume. Thanks Mark
Internal SSL Configuration
Good Evening, I am trying to setup ADSelfService Plus to use HTTPS and we are using an internal certificate (Windows 2003) CA, I have reviewed the documentation around setting up SSL but the documentation mainly refers to external CA partners is there a document or guide I am missing that has the detailed steps required to set this up at all as at the moment I can't get the solution to work using SSL. Basically I set it up and when I login I get a standard IE error message about trusted sites I click
Custom SMS Provider mobile number macro format
When using ADSelfService Plus's custom HTTP-based SMS provider, what format is used for the %mobNo% user mobile number macro? Is this E.164 format or another format? For example, if I had a phone number "+1 (650) 111-2222", how would ManageEngine format this number? Would it be something like "16501112222"? Here's the documentation I'm referencing: https://www.manageengine.com/products/self-service-password/help/admin-guide/Admin/server-settings/sms-server-settings.html#http Thanks!
Port 445
Since updating to 5313 we are seeing huge amount of traffic from oru AD Self Service system to our desktops over 445. We do not allow this traffic by default, so our firewalls are blocking it. What is the purpose of this call out on this port?
Configuring Security Question and Answers
Hi, I want to configure that users get 2 admin-defined questions and one user-defined question, but when i change the number, and click the save-button, it jumps back to the default numbers. Is this because some users have already enrolled? Can i un-enroll users? regards, Mieke
Language administrator = language users?
Hi, I've noticed that when i set the language on the page 'Admin, Personalize' to english, the page for the users is also in english, and when i change for Admin, it is changed for the users also? I would like to have the admin page in english, because the manual is also in english, but i would like to offer the users a page in their native language. Is that possible? regards, Mieke
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