Remove Group assigned as Technician
I may be missing it, but can you remove access for group that you assigned technician access to? I see where you can disable or delete individual technicians, but not for the entire group. I can remove the individuals from the group, but I would like
SMS Notification - Plain Text in stead of HTML Code
Hi! We have successfully configured email and SMS notifications in ADManager Plus. However, when we configure the Notification profile for User Creation to notify users about their new credentials, we are drowned in HTML code, with each message starting
system locks up
Hello All, I've had this issue for a while now. When attempting to delete a tech from Delegation > Help Desk Technicians, the system locks up, and I must reset the service. The Tech does not get deleted. Thank you for any suggestions. System info On-premise
ADManager Plus - Incorrect Alias Address
I have reached out to ME support on this, but I am getting nowhere, so I figured I would reach out to the community for help. Situation: We are in a hybrid environment with on-prem AD and online exchange. When creating new user accounts, we have two alias
AD Manager Plus -- Hanging on new domain adds
I added a few more domains to ADManager, the last one I added ended up spinning in the add window for more than 10 min. When I open the dashboard the Widgets on the main page for that domain state "Selected domain is not configured with this component."
[New Release] ADManager Plus' latest build 7203 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7203, with the following enhancement and issue fix. Enhancement: All non-English language builds (Chinese, Japanese, German, French, Italian, Dutch,
Integration Issue between Ad Manager Plus and Rack Server
Hello everyone, I'm currently encountering an integration issue between Ad Manager Plus and a rack server, and I'm seeking assistance and insights from the community. If anyone has experience with this particular integration or has faced similar challenges,
Copy Folder Permissions via REST API
Hello All, Wondering if anyone has an idea or suggestion on how to achieve this: Using an ITSM product, manager is going to select a user to "Mimic" or copy. Then via API to ADManager, have ADManager modify folder permissions by copying the folders and
[New Release] ADManager Plus' latest build 7202 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7202, with the following issue fixes. Fixes: A security vulnerability reported by dalt4sec. Issue in modifying the manager attribute by technicians with
User Account Expiration Display
I have a problem where the Account Expiration data displayed in AD Manager is incorrect. AD shows a user account with a account expiration date but AD Manager shows the account Never Expries. Anyone else seeing this?
Reply Template not used when forwarding conversations/Email - No forward template to be found in settings platform
Hi all, we experience difficulties finding where to set-up the template in case of conversation forward (which is in our case different that the reply template). Would you please give me the info where this template choice should be changed, we would
Automatic Disable
Hello, How can I set an account to be disabled at a certain time using AD Manage Plus? For example HR can set and approve an account to be disabled at 5pm on an employee's final day. The time of day can be always the same. Could this information also be pulled from a Service Request from Service Desk Plus? Thanks
Email notification when an AD is updated
Hi, Is it possible to setup an email notification when there is a change to an active directory group? Thanks
Prevent Duplicate User accounts
I am looking to avoid duplicate accounts by adding 01, 02, 03 etc to newly created format. Example, Steve Rosalbo = srosal and if another srosal exists add 02 or 03 etc. I keep getting error that user account exits after filling in the Prevent Duplicate fields.
Format a Date
I've got a custom query report where the date field is output using LONGTODATE({DateField}) The output of this is a date/time in the format 'DD/MM/YYYY HH:MM AM/PM' Is it possible to format the output as 'DD/MM/YYYY' (i.e. drop the time?)
Azure AD SAML setup
I'm trying to enabl SAML SSO, I created the application in Azure , however I cannot enable the SSO because the the "Eable SAML SSO" button is greyed out. any idea ?
SMS vulnerability @ SMS Provider
we noticed that the messages are in plain text format and readable @ sms provider portal, which is vulnerable. SMS should be encrypted @ SMS Provider and the end user should receive msg decrypted or any such mechanism to safeguard the user credntials.
Is it possible to integrade ManageEngine ServiceDesk Plus and ADManager Plus for new user accounts creation with as little work as possible using the automation?
Completely new to this all so sorry if this doesnt make alot of sense. Ive looked over a few tutorials and I just saw that you can input the user info manually through ServiceDesk rather than directly into ADManager. Is there a way to just take the user
Is there a way to add a group or contact as a users manager? I.E. our president reports to a Board
Only users are coming up and I'm not seeing a way to change to contact or group to select a manager for our president.
Auto-install hotfixes?
Release 7183 stated the new feature below. Where is this configured? Auto-install hotfixes: Option to automatically download and install ADManager Plus' hotfix updates.
Bulk User creation Name column shows samaccountname
When I use the bulk user creation tool, and import a CSV file I created, for the name column, it always shows as the same data as the samaccountname. We use 1st initial, last name for our login names. for example, Joe Smith would be JSmith. I have to
how HCM integration works with admanager plus and user creation in AD
Hello, I wanted to know how the integration works with Oracle and also if a user template is needed when we have LDAP mappings?
Automated User Creation
Hello! Since update 7185 (also in 7186 this does not work) our automations that create users from CSV files do not work anymore. The error message is as follows: "Some of the values specified for account expires are invalid". Before the update to 7185,
Does Zia offer multi lingual capability?
Hi Folks, I wanted to confirm whether Zia (Automated Chatbot) offers multi-lingual capability. Can we configure it to work in both English and French at the same time depending on which language the user has set their preference? I would also appreciate
Edit User Creation Summary
Hello, When I want ot create a user I had to do 3 Steps: Step 1. go to Management -> User Management- > create multiple Users -> Import - > Select the CSV Step 2. Choose Container -> Create User Step 3. The User was created And I got a summary with (username,
Migrate Postgre SQL to an Azure SQL instance to facilitate HA
Has anyone moved the DB from a Postgre local DB off to a Azure SQL DB? I want to get HA going but the way the documentation currently stands is the DB can't be on the 2 servers used for HA because if the one with the DB dies then you're screwed.
[New Release] ADManager Plus' latest build 7200 with Anomaly report, Azure AD backup and recovery support, and more is now live. Update now!
Hello everyone, We are delighted to let you know that we have released the latest build of ADManager Plus, 7200. Here's a glimpse of the build highlights: Important updates: ADManager Plus no longer supports PostgreSQL versions older than 10. You will
[Workshop] Register now for our free ADManager Plus online training series.
Hello, Thank you for the amazing support and encouragement that you extended to ADManager Plus online workshops. Based on requests from many of our customers, we are starting a new series of workshops. Register now July at 24, 25, 26, 27 and 28 at 11am
ADManager integration with Ultipro / UKG not updating manager
Hi all, I am trying to get ADManager to update a users Manager / Supervisor by pulling from UKG / Ultipro. My integration works with users title / description. But the manager integration results in this message in the run log - All values for attributes
purchase to an request
Can I start a purchase request from a request? Or can I assign a purchase to an request?
Does ManageEngine AD360 support Amazon RDS for PostgreSQL Database?
I plan to deploy ManageEngine AD360 in our environment, I see that it supports the following Databases: PostgreSQL (default database bundled with AD360) MS SQL I am wondering if it supports RDS for Amazon PostgreSQL database? If it does, we plan to deploy
[Online seminar] Tips and tricks to enhance IT security. Register now.
Hello, We are thrilled to send you this exclusive invite to be a part of Shield 2023: An IAM and Cybersecurity Online seminar on May 30. Our senior technology evangelists will be sharing their thoughts on how you can better manage, monitor, and audit
Not syncing with some DCs but successfully with others
We have a total of 22 DC's in our ADManager and syncing data from them all but i have a couple DC's that are just refusing to sync. When i run a report about inactive users, for example, the whole remote site shows up as inactive as ADManager cannot pull
When will AD Manager Plus support the new Duo Mobile Universal Prompt method?
https://duo.com/docs/duoweb
Licensing
How can we get our license we paid for as they keep giving it to someone else? Our license is about to expire. We purchased a renewal but never received a new license. We have asked multiple times with no response. After contacting our reseller, we finally
Export user templates
I would like to see a way to export all the user creation templates I have created. This would allow me to check the accuracy of them and also allow for others to double check the ACL on these users. Export them in csv format would be great. SFM
Exporting a GPO Settings Report
I really like the Comparison of GPOs report, it will be very helpful in formulating our Windows 11 GPOs. However it appears you can't schedule this report. Is there any other way to export the report?
Issue with notifications after update to build ver. 7186
Hello Team, I noticed that there is an issue in notifications in Workflow Assigning Rules when I use %username% variable. In the message there is only "-" (minus), before the update to build 7186 there was a user name (samAccountname) of created user
Technicians from AD import?
Hello, is it possible to add technicians via Active Directory import? I can only import normal users... PS: This thread is about AssetExplorer but I can't open threads in the subforum. It always selects ADManager! Regards Sebastian
Auto Reply Template with Variables
Is it possible to set an Auto Reply in a user modification template and include a variable for %ManagerName%? Ideally I would prefer the option in a disable policy to set the autoreply to include the Manager and the email address to contact them at.
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