Minor date bug when posting a resolution
When posting a resolution the date format for 14.37 (2.37pm) appears to be 02:37. e.g. Submitted on : 02 Jan 2007, 02:37:23 Not a major problem, but we may get requests for overtime...
incoming mail settings
Does anybody know how to setup incoming mail if POP3 or IMAP is disabled at server level?
ServiceDesk Plus
The service "servicedesk" shuts down a couple of times a week. I am using version 5.5.0 and build nr 5507.
Does the free version support Requester Login?
I'm evaluating the free version. I enabled AD and imported requesters, but I don't have an option at the login screen (http://<servername>:8080) for a "requester login." Is this by design? Sorry I have so many questions in a row; I've been tasked with rolling this out.
Software Report
I'm trying to generate a report for softwares detected in my domain. The report will be used for auditing purpose. Can I get a report with all the managed software together with the number purchased license? How can I do this?
Email Attachments
When sending an email from a ticket, if a file is attached (no matter what size) it does not appear in the received message. It does not appear in replies to requestor or emaisl to technician. Typical attachments are short word documents, so they are well below the 3MB limit. What needs to be changed so that the recipient will receive the attachments? Thanks
Has monthly calculated interest, been added to product yet?
We have a group that evaluated a previous release of Service Desk Plus. It almost made the grade, except for lacking a feature to calculate interest on a monthly basis - for asset management. If that feature has been introduced, we would like to take a look at the newest version.
backup every week
Is it possible to configure a back up every week for the SD + database? I konw only this in MS SQL. Thanks Gilles
Enabling HTTPS and IE erros
I enabled https and port 8081 on the SD server. After restarting SDP, I browse to the site with IE 7.0 and it gives security certificate errors. Firefox 2.0 accepts the certificate with no problem. Is this an issue with others and IE 7.0? I would like to enable this feature for security purposes, but the majority (150) of our PCs are using IE. Please advise. Thanks. David
Can the administrator account name be changed?
I tried this and I'm locked out. Can the name be changed?
Changed login name and cannot log in - need password reset
I changed the login technician name from "administrator" to our company name. Now I cannot log in. It won't accept the prior password or a blank password or "password".
New feature idea
Before we converted over from Track-It, we had recently upgraded to Track-It 7.0, which had several new addon features available. One of those features was a domain password reset option that allowed somebody to reset their own domain password (or perhaps unlock their account) by logging into to the web interface on, say, a neighbor's PC, and answering one or two security questions to identify the user. Something like this would be a very useful feature in SD+, as sometimes we get several password
Small Bug View Request history by User
Small issue when looking through View Request history by User, the View per page is showing 10, 25, and 25...that's it. I've attached a screen shot. Happy New Year, looking forward to the new release! --Chad
Where is the self-service portal?
What is the URL for requesters (users) to log into the Self Service Portal? The main URL (port 8080) goes to the technician login. Is there a separate login page for requesters?
Purchase Order product list empty after data restore
Recently, I moved my 30 day eval of SD+ from a workstation to a server that will be housing it once we purchase the product. I followed instruction I found to backup then restore the data and everything came over properly except for one thing. The drop-down list to add an item to a purchase order is blank. Is there a way to force re-populate this list?? Thanks!
Russian localization for servicedesk plus
Is it possible, to buy ServiceDesk Plus with russian localization ?
Inventory Categories
Does anyone know how to change categories in Inventory? Tried to export Excel spreadsheet into Inventory. Has default titles I can't get rid of, so my Inventory has 5000 items that are mostly symbols. Everything is in the wrong place. Help, anyone. :(
FAILURE :Unable to execute report
FAILURE :Unable to execute report
ServiceDesk Tables names
Gent,s. is it possible to have the tables Names with all fileds included in the tables used by the ServiceDesk to help us create query statement for reporting purposes. this will really help
PO multiple approval
In my organization multiple approvals must apply to a PO for example the IT Manager, Direct Manager, CEO and so on, but in SD+ once one user approve a PO, it is approved, So can you have something like as long as the PO not approved from all the intended recipients then it is still pending. Is this possible?? Thanks
Query report to inventory server storage
I'm looking for a query that would report drive details (capacity & free space) where OS is "Microsoft(R) Windows(R) Server 2003, Standard Edition" grouped by network name. It seems drive details would be more useful than many of the other details included in the custom reporting feature.
license reconcile for OS
I wanted to see how everyone else is doing this. When I scan our domain it tells me how many systems it has detected and what operating system it show is installed. However for audit and licensing compliance purposes I would like for the software inventory area to show the operating systems and have it reconcile them just as it does with all of the other installed software.
Additional Character Fields in Item List in Purchase Order
Is there a way to change/add the character field under Item list in Purchase Order? Right now when creating new purchase order and choosing an Item, the field is limited to 20 characters only. I would like to change it to atleast 30 characters for viewing. Any help will be appreciated.
WMI, RPC and DCOM network traffic
Hi support, Can guide me to search any write-up on the above subjects?? One of our customer looking to discover about 16000 workstations at various remote locations. Before doing the discovery, client need to know the traffic consumption in this kind of scenario. Need it urgent. Thanks.
Query request
I need to run a query for the following: For all workstations in the ABC domain, show the total installation count for all software apps on all workstations. In other words, let's say I have one workstation with Program1, Program2, and Program3, another workstation with just Program1, and yet another workstation with Program1, Program2, Program3, Program4, and Program5, all in the ABC domain, and I also have workstations in the XYZ domain that have some of the same programs. I would like to get a
Email Auditing / Fetching
Happy Holidays, Would there be anyway to link service desk to an email to do the following. We need to have an email which logs all incoming, outgoing, conversational email in service desk. Almost like a constant cc to that an email for internal auditing purposes. Thanks, Brad
Replying to a Merged Ticket should include all email address
When you merge tickets together and you click Reply>Reply it should include all the email address of all merged tickets. Example: If ticket # 100 was from abc@abc.com subject: unable to login and ticket # 101 was from bca@abc.com subject: can not login ANd you merge those tickets together under ticket # 100 when you click Reply>Reply it should have email address abc@abc.com and bca@abc.com If this is approved can it be applied to a future update
WMI, RPC and DCOM network traffic
Hi support, Can guide me to search any write-up on the above subjects?? One of our customer looking to discover about 16000 workstations at various remote locations. Before doing the discovery, client need to know the traffic consumption in this kind of scenario. Need it urgent. Thanks.
Remote access / External Access
When installing Service Desk Plus on our test server, it was configured to run from Port 85. Everything works perfectly from within the test environment, however if I try and access the system from outside the ofifce its not working. I have configmed that the respective port is open and forwarding correctly. Are there any configuration changes that need to be made to access the system from non-local ip addresses?
Requesters "New request form"
Hey guy, I wondered if anybody could help me with an issue regarding the options for a requester within the request form. Our company uses many different priorities to catergorise jobs. The main priorities are Low, Medium, High and Critical. I would like Technicians to use all of these priorities when they create a request but limit requesters to the Low and Medium priorities. Is there anyway this can we achieved? I looked at the custom request page for and could only find a way of either having
Technician Licenses
we have some technicians who are part time technicians who only require logging onto the system for short periods and not concurrently. Do you have any plan to make the licenses concurrent so two technicians can share a license? ALso - we have managers that may want to view and report on help desk issues for managers meetings - would they also require a technicians license?
Windows authentication
Hello, Is Servicedesk Plus able to use Windows authentication? We would like to use the single sign-on feature of Windows. It is a little bit annoying if a user has to enter his username/password twice.
Change category
Hi! Is there a way to change all requests to empty category? Because if I want to remove a cagegory it needs to be empty. Am I correct? Best regards, Thomas
New ticket creating problem.
I have SD+ installed and setup to automaticlly create a new trouble ticket and issue it to an IT tech when it can not contact a workstation or printer. This is working fine, but when the tech closes the ticket after fixing the problem, the SD+ software issues a new ticket automaticlly saying that the issue has been cleared. How can I stop this or have it close the ticket that it opened orignally if the problem fixes before the tech can get to the workstation?
version 6.0 for SD+
How the version 6.0 is available??
Adding printer info
I would like to be able to import my printer information into the system. I use jet admin and would like to import the printer information using the .csv file.
Is it possible "single sign on" on SD+?
Hy all, I have just installed SD+ in trail version in order to test some specifications b4 to buy it. I have some questions: - is it possible to change the mySQL database to SQL Server? If yes how? - I want to insert SD+ into the intranet, for this action it's necessary for me that the user use windows (active directory) authentification. Is it possible? I just wait your response. Gilles
SD running slow
Since we have upgraded to the latest build Version : 5.5.0 Build Number : 5507 Our SD seems extremely slow when adding new requests, adding notes and entering resolutions. Is there anything known that can cause this problem? Many thanks George
How does the survey calculate ratings?
I can't figure out how the survey calculates ratings? Can someone please explain this?
use SD+ with IIS
How is possible to use SD+ with ISS? Thanks
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