Restore Process
Before I go down a rabbit hole I need to ask a basic question. Initially we had our Production and Test databases for SDP on the same SQL server. We've since built a new SQL server just for our test products. I now am unable to take the latest backup
Work Logs not allowing users to add an owner
Hello! First time forum poster here looking for some assistance with the request module in SD+. I'm running v14300 and one of my technician support groups has suddenly lost the ability to enter an owner on a worklog: Other technicians in this support
Tag Remove
There appears to be now way to remove a request tag - I know I can remove it from the request. But you cannot remove it from the tag list - what if someone misspells of creates a bad tag?
Duplication Issue
I have implemented the "On Form Submit" script as shown in the attached snapshot named "Testing_01". However, when I click on the "Add request" button, the text is being duplicated as shown in the attached snapshot named "Testing_02". The purpose of adding
[SDF-77449] Field and form rules are not reflected on SDP mobile application
Field and form rules are not reflected on SDP mobile application..! these rules are working fine within the web app, but everything is broken whenever we trying to use a mobile app..! App build is: 11104 Mobile app version: 5.4 DB: MSSQL
How can we get REST API's for Users Filters
Hello Everyone, Is there a REST API's available to know, a) My Pending Requests (for Requesters) b) All My Requests (for Requesters) c) My Pending Approvals d) Awaiting for Updates e) Need Clarification Regards, Wajahath Farooq
Relationship between Regions and Sites & Departments
Adding the possibility of relationship between Regions and Sites & Departments. This is an attractive feature for capacity management. With this capability, IT managers will understand that: How many sites are there in Regions? And how many departments
Improve Custom Module!
Custom Module is very good idea, but its incomplete and please add these options to Custom Module: Form and Filed Rules Additional filed management (Now, I created a filed and I cannot delete it!) Set permission technicians to access Custom Module on
[SDF-46395] Auto Assign based on First Response
Hello, I see a couple of old threads on this dating back years. Each time the response is that it's being worked on, and to look at the road map. I have never seen this mentioned on the road map and each time there's a new patch available this is literally
QR Scan to open ticket
There's ticketing product that implements QR code scanning to open up tickets. Would be slick if servicedesk was able to do that, where users can scan a specific QR code that opens directly to a specific instance "HR, IT, Marketing, etc." , then fills
API - Modify "tags" attribute
Is there a way to PUT new tags onto a request? The documentation doesn't mention anything about tags as an attribute. We were able to succesfully GET requests with a specific tag by using tags.name in search_fields, but we haven't been able to figure
Upgrade from 14200 to Latest fails
Postgres unable to start Looks like the postgres upgrade is failing on updating to the latest version.
Technician report
I'm running SD+ woth postgre I'm attempting to setup some reports on a dashboard showing inflow/outflow of requests and I'd like to show: # of tickets in the individual technician's queue # of tickets the individual technician has been assigned/picked
How can I obtain a report of all my 90k users and weed out duplicates / old records?
I've just taken over a Service Desk using the ME product, something I have limited knowledge of. We have a database of approximately 90,000 users, which is far more than the number of clients we support, I would say around double. I am looking for a way
Asset location: can field be "list" instead of "free text"?
We are evaluating SD+ as our helpdesk system. We have a strong policy on correctly manage item's position inside the company and it looks like in SD+ the location field used in the asset/workstation form is a free text field, which means that we cannot guarantee the authorized location standard is used when moving IT object inside the company (every room/location has a specific code). I kown SD+ can used additional fields and that one one them could be used to contain that specific information, but
Add comment when assign request to Technician
Hello.pls, add ability write comment to request when assign request to Technician
Servicedesk v10 - Status change comment
Hello to all, after upgrade to Servicedesk v10 we can't see our "Status change comments" history if we not schedule a request change status (Reason field). Is there any way to see this comments without schedule a change status? Thanks in advance
ServiceDesk Plus Vulnerabilities
We are on the latest version of ServiceDesk Plus 14.5 Build 14504. The following vulnerabilities are showing in EndPoint Central. Does ManageEngine plan on upgrading to the latest versions of Nginx and TomCat to resolve these vulnerabilities?
can't running run.sh
I first installed service desk plus on rhel 8.6, every time I try to run run.sh it always fails.
Stop timer of multiple number of requests/ calls and restart the timer at a predecided time automatically
We want to stop the timer of multiple number of calls/ requests at a particular time. After lapse of a pre-decided time period, all the on hold calls for whom the timer has been stopped, should become active by the starting the timer automatically without user/ administrator/ technician intervention. Please advise on how to make it possible in the present software.
Subject not converted char utf8 with custom scripts powershell
After applying service pack 14503, scripts written in Powershell do not properly edit the subject and description fields. This means that Polish characters are not displayed correctly. For example: ąąąććć My script: param ( [string]$json = $(throw "-json
Azure DevOps Intergration
Hello, According to this link : https://pitstop.manageengine.com/portal/en/kb/articles/azure-devops-integration it should be possible to integrate with Azure DevOp for requests. My Question is : Is this aslo Possible integrate with Azure DevOp for change
User List for approval is empty
Hi friends, When the Technican want to Submit a request for approval and search for user to send approval for them, the field To* is empty - No matches found. Permissions for Technician are granted. Could you help me about this issue? My SDP Version :
Allow requesters to take use of assets api in request creation?
Hello together, we have created several (Non-IT) Assets for managing additional approvers for e.g. accessmanagement of network drives (and shared mailboxes, applications, key user roles, etc.). When an employee leaves company and is the owner of this
MFA Offline enrollment
Hello, If users already enrolled with Google Authenticator factor for online MFA, can their credentials cached for offline MFA on the local device on their online MFA login after offline MFA is enabled? so they don't need to manually enroll for offline
Wrong automatic assigning of mails to requests
Dear support, we have a weird issue where in some rare cases mails get added to the wrong request. We are running ServiceDeskPlus version 14306. The mails are correctly fetched from the mailbox but added to the wrong request. The mails don't have a request-number
After DB change to MS SQL, SDP not working
installed the SDP standard free edition with default DB and its was working, then when i changed the DB to MS SQL and the test and connection is successful. But the ME servidesk plus service stops automatically. When i run it from C:\ManageEngine\ServiceDesk\bin>run.bat
Modify asset form
Hello. I am wondering if its possible to modify the asset form. We do the bulk part of our asset management manually rather than with any scanning, so to keep things clean and easy we would like to be able to change how the form used to add new assets,
Auto generate a project from a request
Is there a way to automatically create a project based on a request? We have a lot of requests coming in that are more suited to being a project and are artificially bloating our request numbers. We have been tracking these "Project" requests with a custom
Trigger "Reply Received" not selectable anymore
Hello, I just wanted to create a new business rule with the "reply received" trigger, but the trigger does not exist anymore. Has the trigger been removed?
How to Hide and Show "Section Type"
Please refer to the attached image. Is it possible to display only the section name "Internet Services" and hide the section name "Request Details"? Additionally, when the user selects a value from the "Network Services" dropdown list within the "Internet
IP in API is Read-Only, why?
I can add an asset with all parameters via API, but when I add IP parameters to it this error appears: { "response_status": { "status_code": 4000, "messages": [ { "status_code": 4014, "field":
Build 14500 Changes - Approval "To Be Sent"
After upgrading to build 14500 I have encountered an unexpected change in behavior. When submitting a change to a CAB for approval, I am seeing that one member of the CAB has "Approval Pending" status, while the others have "To Be Sent". In the past they
Adding conversations via the API
Hi, just wanted to see if and how a conversation can be added via the API. There is a method to add a reply (notification) but that comes from the tech. If this can't be done via the API is there another method that anyone has fond to work? Thanks
Parse inbound email to set a Request field
Is it possible to search the body of an email and based on a result, update a request field? Use case: The security team has a security alert sent to SD+ from a vendor. This creates a ticket and assigns it to the group. The ticket contains the alert from
How to Add Radio Button Script Code in Description Field for Requester to Select
I would like to implement a script code that adds a radio button (or check box selection) with "Yes" or "No" options to the description field. This radio button should allow the user to select only one value. Please note that I do not want to add an additional
[Free webinar] How to make the help desk your first line of cyberdefense
Hi folks, We're happy to bring you our latest webinar on making the help desk your first line of cyberdefense. Date and time: October 30, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? Cybersecurity is no longer restricted to security teams.
preview as thumbnail for attachments
we would like to see a thumbnail for all attachments, like it is in jira
Local administrator account
IN Out Server desk portal we have deleted local administrator account and not LDAP configured in Servicedesk is no longer working so need to login and change LDAP configuration need help how we can login now with local account is there any back door
Daily task
Hi There, Is there a way to schedule a daily and monthly task so techs can complete on a daily basis?
Next Page