SDP build 13010. can't update. password authentication failed for user "postgres"
SDP - build 13010. can't update from linux console. /ServiceDesk/bin# ./UpdateManager.sh -c > Press i to Install c to Import Certificate v to View installed ServicePack versions e to Exit Choose an Option:i > Enter the patch file to install:/home/mukadmin/ManageEngine_ServiceDesk_Plus_14_2_0_SP-0_5_0.ppm
End User Portal Customization - Access HTML code?
I'm attempting to build out our end user portal and I'm fighting a losing battle with the customization tool. Unless I'm completely missing something, it seems to be pretty poor, offer very few options and is quite buggy. As an example, one of the things
Expired Loan Notifications
I'm trying to configure notifications for asset loan expirations and I can't seem to make sense of the function, looking to see if I'm missing something. I'd like to notify the user/asset owner that the loan is expiring so that they have a reminder to
Instance 1 have not option to remove user!
We have two Instances, Instance 1 and Instance 2. I define a user for Instance 2. but he accesses to Instance 1 and Instance 2. I cannot remove he from Instance 1. Because Instance 1 have not option to remove user!
Conversation Icon not updating
Hello, How to I configure the conversation icon to update to red when a technician responds? It currently remains green if tech replies
survey to 50% users of one Instance or all Users!
We have two Instances, Instance 1 has 30 users and Instance 2 has 30 users, which means a total of 60 users for both. When we put a survey in Instance 2 that is sent based on 50% of its users, it sends the survey to 30 all people, that means 15 people
Service Catalog approval issue
We have 2 level approvals setup in our Service Catalog for certain templates. These levels are defined as follows: 1. $REPORTING_TO$ 2. $DEPT_HEAD$ Where $REPORTING_TO$ is automatically fetched from our Active Directory and it's represents the users's
VBA API Sample script that includes input_data
Hi all, I'm trying to create a VBA script I can run as an excel macro that will create a request ticket with a certain template. I'm having trouble getting the correct format for input_data, I keep getting following error: {"response_status":{"status_code":4000,"messages":[{"status_code":4001,"field":"input_data","type":"failed","message":"Value
Notice about EOL of Account Admin role and Site Admin role
Dear Users, In the next few months, we plan to remove the SDAccountAdmin/SDSiteAdmin role. However, before we go ahead with the plan, we wish to hear your thoughts on the SDAccountAdmin/SDSiteAdmin role and how you use it in your organization. So, why
Hide Security banner
We are running : 14.3 Build 14305 and the admins keep seeing this security banner. I saw this link https://pitstop.manageengine.com/portal/en/community/topic/hide-security-risk-banner and i ran the query to update the expiry_days then restarted the application.
How can we add Image on a Widget - Request Details Page?
How can we display a Image on the Widget created through the Page Script - Request Details page view. Please let me know how can we show images which is already present on "\ManageEngine\ServiceDesk\inlineimages\ze\images\happy.png".
Is anyone using ServiceDesk Plus in a Healthcare Organization?
We are working to implement ServiceDesk Plus in a hospital system. I would be interested in talking with anyone else who is already using this in the same setting.
Help with Report Build
Can someone please help with a report that will show tickets that are older than 30, 45 & 90 days old? We are on version 14.3 Build 14304 using PostSQL Thank You
Request details are not populating to change.
Hey Team. We are using latest version of On-Prem Service Desk. Postgres SQL Datat base. Before the upgrade we were using 14.2 Build 14200and we could set automatically change details from te ticket. (Subject, Requestor, Details, Group, Site, etc.) Now
Creating new ticket by searching by Employee ID instead of full name
Is it possible that when creating a new ticket to be able to search for the user by their Employee ID instead of having to search for the first name and waiting for the list to drop down?
Shrink DB
I wanna to Shrink SDP DB, but after this action the size of the database and log database remain unchanged. The database log is 10 GB and the file have not free space! How to delete or decrease the DB log file?
Additional text or fields
Hi We have a lessons learned and review stage in our change process where the technicians are expected to complete prior to closure. We would like to add additional fields to this stage but can't see a way of doing it?
Saml authentication failed with error code 100
Hi I'm configuring saml idp-initiated login as a SSO solution for ServiceDesk plus version 14.3. but it gives the error "Saml authentication failed with error code 100" (error screenshot is attached ). On this page: https://help.servicedeskplus.com/saml-authentication-2$troubleshoot
Double password prompt
Hey guys, Any idea why i am getting a username/password prompt twice? (I posted this earlier also)? This happens when i open my IE or firefox and i browse to my local installation at http://localhost:8080. A first popup appears asking for a user and password combination. I can type in anything i want, it won't accept any credentials, no local, no administrator, no domain accounts... nothing. So i cancel that first prompt, and i'm taken to the 'normal' Servicedesk Plus login page. (pass-through authentication
Disable AD Computer Object based on Asset State in SDP Assets
Hello All, We're working on creating a Service Request form for the Service Desk when an asset is being decommissioned or replaced for a user. In the decommission form, the Service Desk will include the asset in the asset field to identify what asset
Reports - Export a project with tasks and milestones
Hi, I have found out you can export Projects through Reports into .xlsx and from there you could save and use as template, edit and import into Project module again. What would be the query to get these results? Project ID, Milestones, Tasks Would appreciate
Integration EndpointCentral -> SDP not working
Hello, The integration between Desktop Central and Service Desk Plus doesnt work. In log in SDP we can see: [com.adventnet.servicedesk.setup.util.DCCommonUtil]|[INFO]|[347]: Opening connection to oursite.pl:8,383...| [13:48:49:529]|[01-18-2023]|[com.adventnet.servicedesk.setup.util.DCCommonUtil]|[INFO]|[347]:
Solution images
I have created several solutions in MS Word. They have images in them. I open the word document and copy and past it into the solution so that I don't have to type it. When I do this the images are there. They look fine. I save it. Later when I come back to the solution the images are gone. And the images are not in the inline images directory either. Thank you Christina
Single user multiple departments
We have a single admin assistant who is serving three departments and needs to help with submitting the requests and she has "All their Department Requests" under "Requester allowed to view" Currently we have her placed in Department A by way of AD and
Assigning tickets to Technicians
We have a shift pattern in our IT department. one starts at 07:00am - 5pm and the other is 10:00am - 8pm. I would like to set ticket allocation so that Technician A who starts at 07:00am gets all the tickets logged and no tickets are assigned to Technician
Service Catalog
Hi as part of the update of our service catalog we would like to create a new catalog and delete the current one, except that we would like to do it without having an impact on the end user, the idea is to create new service categories and new templates
Wich password to export reports
when exporting reports it asks for a password. what is it?
Edit Report Design
Doubt. Is there a way to edit the design of the reports? In our environment we are looking to: change colors to the company's institutional colors, change the size of the columns so that we can see the information in a single row center the information
How to trigger a Webhook when an Approval Level is Approved?
I would like to trigger a webhook when an approval level is completed What's the best way to achieve this? In Custom Triggers a Webhook is available as an option to: Request Problem Change Release Project Task BUT not on: Note Notification Approval Level
Notification 02
I encountered an issue with the "request timer actions" feature that I create to send notification by email when the technician is not assigned However, the issue is when using it to send notifications for templates that require approval. When creating
How to create dynamic dependency between 2 fields?
Hi! I am trying to create dependency between 2 fields using form rules and script. First I will have to select the site like HU, RO, IT And then I have a dropdown pick list called "Clinic" to list all of the options that is corresponding to the site.
Requesters Dashboard!
Dashboard and score functionality for requesters. Many users do not want to enter the self-service portal. Most of them register ticket through email or enter the self-service portal very limited. If the ServiceDesk Plus provides them with a graphic dashboard,
ADD new button in SDP
Hi ALL. I need provide possibility selfcreated asset report for my requesters/users. We create new report via MS SSRS. And now I add a custom link-button to go to the report. For example, using this link below I need to get to “Report1SD” with current
Trend Report Monthly ServiceDesk Requests
I'd like to create a report that shows how many tickets were created per month over the last 12 months and display a line graph with the results. How do I do that?
Automatically link incidents
We have an on-premise version of Service Desk Plus. We receive lots of duplicate alerts into our service desk plus instance via email. These alerts come from the same requestor. I have an idea but not sure how to implement it within the system or if it's
Some scheduled reports have failed with error Not enough port available after upgrading from version 12000 to 14006
Hi All, After we have upgraded the SD from 12000 to 14006, we have a problem to run some reports by schedule. When we run the report manually and then send it forward by email, it works just fine. But when we schedule a report and send it by email, we
Challenge scenario of an asset in the hands of 3 people!
Consider this important scenario: Three users A, B and C use the same system)Asset) in 24-hour shifts. (because security personnel/support experts must be on duty 24 hours a day) In ServiceDesk Plus, only one person owns that asset, and if the asset status
Custom view when requesters reply (or when the Icon is RED)
How I Can create custom view with these criteria: when requesters reply (or when the Icon is RED)
Sending Email From Custom Function With Attachment
Hello, I am trying to send an email from a custom task function within ServiceDesk 14.5 Build 14500 that contains an attachment retrieved from the /attachments/ endpoint. Here is my code as of now: configuration = global_configureAuth(); requestObj =
impact_details field
Hola chicos, tengo un problema con la API del service desk plus. Mi problema es que tengo el siguiente JSON que meto en "Input Data" en el apartado View all Requests. { "list_info": { "row_count": 100, "search_criteria": { "field": "udf_fields.udf_pick_301",
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