Preventing videos & PDF download!
Upload Video added to Solutions, But all users can save it on their computers. How can we restrict download video? When does the problem occur? Suppose you made a solution with a two-month expiration time. The solution expires, but the user can use the
I can't Migrate MSQL To PSQL
Hello while I want to transfer database from mysql to postgre it gives me the error that database is not empty and use a new database and how can i create a new database for postgre with use migrateDB.bat script command use? Thanks.
Change Request Status on Recieving an email
Hi, We have enable the automated process in SD+ that informs the user that the request will be closed if they dont reply. What I am now finding is that we dont always see the nofications from SD+ that the requester has replied to the request. Can anyone
Auto edit-categorize incident
Hello everyone!! Just asking If there Is a way to configure the plattform to auto edit the incidents by a condition, EXP: If the word "internet" is In the topic of the incident, the service desk edit by itself the atributes according to what we have previously
Masterclass 2024: Episode 2—Setting up a powerful request fulfilment engine with ServiceDesk Plus [Mar. 28]
Hi there, We are excited to invite you and your team to the second episode of this year's ServiceDesk Plus Masterclass series. In the second episode of Masterclass 2024, we will discuss the step-by-step procedure to design, implement, and manage a powerful
SDP Service Catalog - Workflow
Hi all, I am testing the Service Catalog feature right now and came to an issue or question on the workflow. In my company the process usually starts in the HR dept. So they should start with the service request for new hire and fill in only few information
Get Asset information via API
Hi, We are using SDPlus as our single source of truth when it comes to assets. We have long term plans on using the CMDB. Due to other applications that we have in the business we need to update AD with the correct user. So it is possible to export the
Get asset from asset name by API
Hello, is there a way to get a specific asset by its name from API? I already use the API for some ticket tasks and now i also want to get information about assets. I can use server:8085/api/v3/assets/ to get a result. But i want a specivic asset named
[Free e-book] 5 inefficient asset management practices that are costing you
Hi there, Are asset inefficiencies silently draining your IT budget? Uncover hidden asset inefficiencies, optimize procurement practices, and derive maximum value from every IT investment using powerful analytics. Our latest e-book provides data-driven
Enable Two-Factor Authentication for Admin Configurations
We got an issue when we Enable Two-Factor Authentication for Admin configurations only but normal user also require verification code to log in to the application. ServiceDesk Plus: 14.7 Build 14710
Report notification
Why would the deletion of a private report generate an email notification to all technicians?
Notify Specific Technicians if the Count of Specific Product Type is Less through Asset Replenishment?
Dear All, We're configuring the Asset Replenishment and we would like to notify specific Technicians for specific Product Type's only. Please let us know how can we configure the notifications to specific technicians. Regards, Wajahath Farooq
Where are the auto assign rules stored in the database?
Running MSSQL and current installed version of SDP is 11.26 (we are working on upgrading to current).
When user send service catalog , I would like send the auto replay by eMail to requester
e Mail contents should be Ticket number , contents of request
Software report with WHERE condition
Hi, i have a sql to show software on my computers, but i need to show only specific soft (for example Office 2019%) or show all software on computers who has specified name (for example zdiz%). Below my sql question. Please help me with WHERE condition
Export values from ManageEngine SDP SQL database custom request fields
Guys, anyone know how to export values from "Additional Field - Incident" from SQL DB? Thanks in advance.
Two Factor Authentication - QR Code Not Appearing
I have recently installed 14700 in our test environment, and wanted to check out the Two-Factor Authentication for admin configurations. We do not typically use Two-Factor Authentication for login, as we use SAML authentication. But I thought TFA for
Report for last login date of a technician
Hi, Im after a report for the last date a technician logged in, This is so we can manage license numbers 14.2 Build 14200
Custom Report Issue
Greetings, How can I add Software list in my custom report? because in "select columns to display" there are no option to select software. Can someone help me with this issue?
Expiry Date Auto Fill
It would be nice to have the Expiry auto fill. For this to work, I would think that under the Product details, where you define vendor, cost, warranty etc... you would have a life-cycle field. You could set number of years that the unit is to be in production. We age out machines that are 5 years old. So I would put 5 years, or 60 months, however the field was set. Then when I put in the aquisition date, it would auto calculate the expiry date of the unit. Not to be confused with warranty expiry.
How do I execute a post function from the server in servicedesk plus?
Hi friends, I need a popup window to send SMS to a specific phone number or perform other functions from a custom menu on a request page. I have created an HTML file containing pop-up content and functions in JAVASCRIPT and moved it to the Integration\resources
response file for silent installation
Hello folks I need a hint with silent installation on Linux If I go with a binary install file and provide options -i console then I have to specify all the parameters interactively during installation Meanwhile, the is an option to generate a response
export Report without logo.
The reports can be exported as a CSV file without the header or logo. ??. All I need is the field and record names. I attempted to use SQL to perform a select directly, but all I get are html characters when I export the fields description and resol
Critical : Error while invoking backup
Hi , out of sudden , the backup is failed with error msg below. Anyone facing similar issue and what is the solutions? I'm using 14.5 Build 14504. Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator
Hide Empty Fields when viewing Request
I've created multiple forms via ServiceDesk and Service Catalog for my organization. Some are simple and straight forward. Some are very elaborate and can hold a lot of data depending on the users needs when filling out the form. The more elaborate forms work. My Field and Form Rules expand and shrink the form accordingly depending on what the user fills out. However once submitted, the technician see's every single part of the form whether it was filled in with information or not. I understand that
How can we update the Assets Location in Bulk?
Dear All, How can we update the "Location" (field) in Bulk for all assets available in our Asset Module? For Example, if I've selected 40-50 assets whose Location are the same, but through Actions I cannot able to update those Assets location in bulk.
How to populate Users details imported from a specific OU?
Dear All, Is it possible populate the User Display Name and its Email Address on the Request Additional Fields which have been imported from a specific OU from the Active Directory? Regards, Wajahath Farooq
Add approver to request
Hi, I am playing aroung a new hire request. I added all departments and the persons in charge. I edited the new hire request template and added a field "department" but how to link the $DEPARTMENT_INCHARGE$ with the field? Or is there any other way to
Azure DevOps with SDP
Dear SDP, Is there any integration with ADO? We're looking to integrate our release process with our ITSM tool. Is that an option that we can look at? I have seen some topics about it but not sure it's supported by ManageEngine.
Linking Support groups from dbo.ci to dbo.WorkOrder
I can get the created support groups by select * from [dbo].[CI] where CITYPEID = 8 which gives me the columns CIID CITYPEID CINAME DESCRIPTION LABEL CREATEDDATE LASTMODIFIED VERSION LIFECYCLEGROUPIDENTIFIER SITEID How can I link this to the primary workOrder
An error has occured
dear Support, We faced many issues recently
Email reminders based on a due date
I currently have a custom request template which allows a user to input a date which they need a request actioned by in certain situations. I would like to setup an automated email reminder to the assigned agent either at the time of, or x hours before
I need to delete a incident ticket
I need to delete a incident ticket
convert incident to Request
dear Support, on my service portal, action to convert incident to Request is not available. how may I add this to my portal? 1: 2: 3: Your Version : 14.6 Build 14600 4: PGSQL
Request Life Cycle blank page issue
Hi, My RCL page is blank and show me a white page. What should I do? SDP v11.3.09 DB MS SQL What should I do? Thanks for helping
SD and jabber client integration
Dear, Currently SD has only three notification methods: email, web and sms. While web requires the presence from technician whereas two others have been used only as alarms. The main problem is that these alarms are very often outdated, overloaded and totally annoyed. I discussed this problem with our technicians and was surprised that they just put 90% of email messages into mail trash. The integration SD with a jabber client could help avoid some of these problems. For example it will be possible
Query report to see associated additional fields
Hi, I need help with a query report that lists all incident and service additional fields and which templates they are used in. We are nearing the limit for additional fields and this would help determine witch ones we can remove. Thanks!
remove Administrator and Guest login details from login page
Hi, Please can you tell me how it is possible to remove the Guest and Administrator login details from the login page. Many thanks Russ
Question about building a test environment
Dear SDP, We are about to build a test environment, I wonder if we should clone the Prod app server (build 14200) and take a backup of the Prod PGSQL or build from scratch? What's the best practice? Any advice is welcome.
How to make Worklog Type mandatory?
Hi How can I make the worklog type mandatory for Technicians to all Templates(Request/Incidents) when entering the worklog?
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