Query on assets associated to Problems.
Hello SDP, I'd like to run a query reporting all assets associated to problems. The report would include, asset name involved, Problem Title, Problem ID, Problem description.
Report on CIs that do not have any relationships
Hello SDP, Is that possible to get a report on CIs that do not have any relationship?
Any query/script to logout active session ?
Hi, I am experiencing a certain problem with users who are having problems with the message they receive from ServiceDesk. "There is an active session for this user. Close all active sessions and log in again." After clearing cookies, browser cache, clearing
Set Ticket to Email User based on no activity
Hi, I want to setup in SDP a status called "waiting user" that will email the user asking if they still need assistance after the ticket has been open for 3 days with no activity and then again 3 days later and 3 days after that close the ticket with
Mandatory: Asset Additional Field
Hi Team, Is there any way to set mandatory any Of the additional fields in Asset Explorer? Please confirm. Thanks Mostafiz
Deluge Script to share Request to a department
Hi I‘d like to do a Deluge script to create a „Request Custom Function“, so I can use it in a „Custom Trigger“ to share special new Requests to a Department „9020“. Like I can do manually in the GUI. I‘m beginner in creating custom functions. I‘m very
Dynamic fields
Hi all, Version 14.3 Build 14304 How can I populate values dynamically in Choose access drop down based on the values chosen in Choose Application dropdown? This is my form: Thanks
Status Comment in notification email template
In SDP I have added a custom notification trigger which will notify the assigned technician when a request is taken from OnHold to Open. I was wondering whether there is any way to include in the notification email template the status comment from the
How to Make Notes Mandatory if the Status is Set to "Onhold" only on Service Request?
Dear All, Is it possible to make "Notes" mandatory on Service Request if a Technician is setting the Status to "Onhold"? Currently. I believe it is possible through mandating it by making use of "Request Lifecycle (RLC)" on specific template but is it
standart file in backout plan changes templates
Hi I have a change template. I want to add an existing procedure files to the bacout plan and roll out plan. When this change is initiated, the standard should automatically appear in this template.
SDP telephony integeration :what's wrong with telephony integration ???
watch the attached video first hey guys I changed my Isabel telephony firewall settings . and telephone stopped working. When I attempt to access the settings by pressing the button, the page opens briefly (approximately 1 second) and then closes automatically.
Approve status to be sent
Hi When I send a request to approver, approve status change to"To Be Sent" Whats "To be Sent"? and Why approver can not see request for approval?
Change sdpadmin PostgreSQL password
Hi, how can I change the default sdpadmin password? I tried changeDBpassword.bat but it asks for arguments and trying to change the password by connecting to the DB I don't have the permissions to do that.
How to set up automatic transfer of work orders to other technicians when technicians are on vacation
Hello，SDP have this setting ? SDP VER 13.0
How can we mandate the Task Comments while Setting the Task Status to Onhold?
Dear All, Is it possible to mandate the Task Comments while setting the Status "Onhold" by the Task owner? Currently, we've made the Task comments mandatory if the Task owner is setting the status to Resolve/Close. Regards, Wajahath Farooq
Doesn't SDP automatically skip a level if there is no data mapped to the Org role?
Hi Guys, I have a bit of confusion here. There are 2 levels of approval in a service request. First one goes to $Department_Manager and second level goes to another email ID. Now, for some certain Departments there is no data mapped to the Department
AD Account Credentials No Longer Work
We have been using ServiceDesk Plus for years, no recent changes, and as of this morning all of the technician's AD based logins were showing as Incorrect Password and has everyone locked out. The local admin password is also no longer working, even after
Delete Users
How can I delete all users from the Users list in my Dev instance.?
Masterclass 2024: Episode 4—Extend proven ITSM best practices to other business functions [May 30]
Hi there, We are excited to invite you and your team to the fourth episode of this year's ServiceDesk Plus Masterclass series. In the fourth episode of Masterclass 2024, we will discuss how you can effortlessly enable other departments like HR, legal,
Assign a task to a user
Is there a way to create a task and assign to a user (none technician)?
Global search for resolved requests using additional fields
I am using ManageEngine ServiceDesk Plus v11.3 and I need to search for resolved requests using their additional fields value. Apparently it is currently working on open requests but not on resolved ones (no matter when they were resolved, not working
How to upload/update asset description in bulk?
Dear All, We are trying to upload the Assets Details in Bulk through a .CSV file. While mapping of fields with .csv file and service desk plus field, it won't show the Asset "Description" field during mapping. Currently, we're updating the Asset Description
$SurveyContent variable doesn't work in ticket-closure notification
I accidentally deleted the survey buttons from the bottom of our ticket-closure notification. Re-adding the $SurveyContent variable does not bring the "Satisfied" and "Not Satisfied" buttons back, therefore my users cannot complete a survey. In addition,
Adaptive Cards in MS Teams
I've created code for global function and nothing happen. Can you help me? test='{"$schema":"http://adaptivecards.io/schemas/adaptive-card.json","type":"AdaptiveCard","version":"1.2","body":[{"type":"TextBlock","text":"Заявка на обслуживание","size":"Small","weight":"Bolder"},{"type":"Input.Text","id":"requestTitle","placeholder":"Введите
Scan script Error by uploading
Hi Community, I am trying to use the scanning script, according to the manual, I have the option to run the script along with an APIkey. Connection to the server works, as the necessary vbs file is downloaded. An xml file is generated which must be uploaded
Issue with Comment Screen between Approver and Requester
The "approver" is requesting an input from the requester. However, the requester cannot see the input screen anywhere on that page. How can we quickly resolve this issue? Can we configure it from anywhere? Could you please provide a prompt response? We
Manage Engine Reporting
All I am in need to extract these reports. Although I have been using some good reporting format which already have been configured but these three, I am struggling with! to calculate the SLA met is to be based on Tickets opened in the month or b. Tickets
Service Desk Plus REST API - Get Requests & Changes with last updated time as a search criteria
How can we get list of requests (GET api/v3/requests) with last update time as a search criteria. For example, we want to get a list of requests updated in last 5 minutes. How can we achieve it? Also, we want to perform similar query for list of changes
ServiceDesk Plus REST API for Webhook subscription
Hi, Is there a REST api method available to register for webhook subscription on ServiceDesk Plus?
Notification to the author of the system message
Colleagues, hello! I ask for help setting up SD. When a new ticket is created, a system notification (from the template) is sent to the author of the ticket. If the author of the ticket responds to this system notification (to supplement the application),
ADMP Integration Question
How do i get the 'Create User is AD' option to auto-populate the below fields with the values of matching additional fields in the ticket? i have added the create user action to the template and that template has additional fields that match these names
Change Management - Amend Scheduled Start/end date on Submission page after dates have passed
Hi, I am extremely new to SD+ so apologies in advance if this is documented somewhere. We have a number of Changes that are at Implementation > In Progress status, with dates now in the past & work not yet implemented. These date fields are those set
old version for download
Chaps I know i asked you this last time i was ready to upgrade, but ive lost the link. :-( Where can i download an older version of SDP from? I normally like to have a copy available just incase the upgrade goes wrong. Im looking for 5501 thanks again
Guest Portal - Users seeing "non-auth" in "Assigned To" Field
Build: 14.6 Build 14600 We're currently setting up the end user portal for our org. Our users will be using a series of request templates to generate tickets. What we're seeing is that from the end user POV, the Assigned To field is showing up as non-auth,
Request for Asset Report
Dear All, Can we have a SQL Query report related to All Assets with below columns: 1. Asset Name 2. Product Type 3. Assets Status 4. Asset Allocated to (User Name) 5. Asset Allocated to User (Date/Time) 6. Asset Created/Added (Date/Time) Our current built
Service Desk Server doesn't start after reboot Windows Server 2019 over MSSQL 2019
Good morning, My company already has an account in your Cloud that we have been using for years, without any problems. Now we want to perform a series of tests and configurations for a certain department of our group, and in this case we want to perform
Show Ticket Number Request and Type in Change
Hi, Is there an option to add the information of the tickets associated with the change to the columns? We are looking for the first view to show us which ticket it is associated with (ticket number) and what type of ticket it is (incident or requir
SQL Server database cannot be migrated
Hello, Long story short, our ServiceDesk Plus database (Microsoft SQL Server) is essentially being held hostage, it cannot be migrated in any way whatsoever, all attempts fail. This is troubling since we're stuck on an unsupported (for our version of
Will ManageEngine applications continue to work after an in-place upgrade from Windows Server 2016 to Windows Server 2022?
Our ManageEngine applications are currently running on a Windows Server 2016. We are currently running ServiceDesk Plus, AD360, ADAudit Plus, ADManager, and ADSelfService. Our SDP database is running on a separate Windows Server 2016 running Microsoft
"internal error " when adding a new solution
We are getting an "internal error " when adding a new solution [com.adventnet.servicedesk.filter.EncodingFilter]|[INFO]|[185]: EncodingFilter called | [com.manageengine.servicedesk.sdpapi.v2.servlet.SDPAPIV2Servlet]|[INFO]|[185]: time taken:{init=0, after
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