ManageEngine Pitstop | Community and Support forums

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                      • Announcements

                      • End-of-Life (EOL) Announcement for Mobile Apps for Asset Explorer build 6994 and earlier

                        Dear users, Our team is planning a major revamp of the Asset and CMDB modules which will be introduced in an upcoming Asset Explorer service pack. Also, we will be releasing updated versions of the Asset Explorer mobile apps (v3.0 for iOS and v3.5 for
                      • Setting up Dynamic Throttle Limit

                        Enabling rate limiting for an application or specific endpoints serves as a fundamental defense mechanism against Denial of Service (DoS) attacks by regulating request frequency and preserving system resources. Although it may not fully prevent more sophisticated
                      • Worklog Enhancements

                        Dear users, We are happy to announce that several highly requested and long-awaited enhancements for the Worklog entity are forthcoming. Here are the screenshots provided below to illustrate these features. Here are the screenshots provided below to illustrate
                      • Customize Landing Page in ServiceDesk Plus

                        Hello all, We are happy to announce the upcoming release of another new feature. While ServiceDesk Plus currently allows administrators to organize tabs based on their preferences, we received frequent requests for a customizable landing page instead
                      • Asset template customization

                        Dear users, We are happy to introduce another feature that has been frequently requested and is set to be released in the upcoming release. As you may know, the product type in ServiceDesk Plus is the high-level classification used to categorize different
                      • Most Discussed Topics

                      • New field designation on F&FR

                        Hi, Team, In earlier versions of SDP, the way that additional fields are referred to in F&FR code has changed. Now, they use the API Name instead of the old style (something like TABLENAME_COLUMNNAME, like "WorkOrder_Fields_UDF_CHAR13"). While there are
                      • Unable to change from Calendar view to Table view

                        Your Version: 14.9 Build 14960 Something has happened and I can't switch back from Calendar view to Table view Nothing happens when I click the leftmost icon pictured above. I've cleared my cache, I've reloaded, I've logged out. Nothing seems to help.
                      • SUPPORT??

                        Our system is down and we cannot get support - goes to voice mail. No chat, no call back - no support at all. Used to be you could always get support. What has happened? Can we expect this to be remedied or not?
                      • How to Fetch all Active Status Request through GET API specific to the Requester?

                        Dear All, We are using the GET API to view all the requests based on requester Email Address (as shown below), but we would like to fetch (retrieve) the requests which are currently in Active Statuses only. { "list_info": { "row_count": 20, "start_index":
                      • Refer field for user lookup

                        Hi, I've been experimenting with refer fields for user lookup for different templates and have run into an issue. We have a fairly large user database (10000+ users) so there are several users with the same first and last name. Do you have any suggestions