Error 1013 - schema is inconsistant 14600 to 14840
Hi , When I want to update from 14600 to 14840, I get this error.
How can a Requester Re-open the Onhold Request Instead of sending Email?
Dear All, Can we allow our Requesters to create a new request by sending an Email, but while replying to an Onhold request through an Email it stays to onhold unless the Requester access the Self Service Portal and Open the request? Regards, Wajahath
Scheduled backup not working
Hello, I migrated a SDP v. 14600 installation on Win server 2012 to a 2019 following the Manage Engine guide. After migration scheduled backup would fail with a Java exception, the mail report contained the suggestion to apply this query: update Task_Input
Request to Generate Assigned User and Last Logged-in User Report on Assets
Dear All, Can I have a SQL Report demonstrating the Current Assigned User on the Assets and the Last Logged-in User. We would also like to have Current Assigned User "Reporting To" and, the "Department Name". We would like to have below columns : a) Product
It does not send notifications about the Release if the roles are assigned to the same person who created it
I have this issue. I’ve configured the Release flow to send notifications upon request creation and status changes. However, if I assign any of the release roles to the same person who created it, that person does not receive those notifications. But
How can we set the Status to "Waiting for Requester Response" if a Technician replies on the request?
Dear All, We have created a new Status namely "Waiting for Requester Response" which will stop (pause) the timer on the Request. Now, if a Technician (owner of the request) replies on the Request, Can the request status auto. set to "Waiting for Requester
Add Text to Rest API Using Script
I would like to modify the text in the Rest API of a ticket. For example, if I have this: "res_602":{ "qstn_text_304":{ "value": "VM1" }, I'd like to change it to show: "res_602":{ "qstn_text_304":{ "value": "VM1" "key": "hostname" }, How can I write
Request for Asset Report
Dear All, Can we have a SQL Query report related to All Assets with below columns: 1. Asset Name 2. Product Type 3. Assets Status 4. Asset Allocated to (User Name) 5. Asset Allocated to User (Date/Time) 6. Asset Created/Added (Date/Time) Our current built
Change status when requester responds
I have set up a Timer Action that checks the status of the ticket, and sends 3 reminders over the course of several days and then closes the ticket as no response from user. That part for the most part works fine. Here is where I need assistance. I need
ServiceDesk doesn't start after upgrade
Hello, I wanted to upgrade ServiceDesk ver. 14970 to the latest version 14980. The app has been backed up succesfully, hovewer the insallation of the new version of ServiceDesk Plus failed. After that, I haven't been able to start ServiceDesk service.
Unassigned requests via API
Hello Folks , I would like to export the data that contains the requests with status open , assigned to a particular group , but technician unassigned. I was trying something like this , but it is not working , please assist. TIA $input_data = @" { "list_info":
[Tips & Tricks] Configure automated responses for after-hours tickets in ServiceDesk Plus
Steps to Configure Automated After-Hours Responses: 1) Setup Operational hours and Holidays: Access ServiceDesk Plus Admin configuration, navigate to Service Desk Configuration and configure Operational hours and Holidays. This ensures the application
Asset Module Questions
Hi We do not currently own the asset module of SDP. Our sister company does own the asset module (on premise also). Question 1 - IMPORT/EXPORT Is it possible to import the sister company's assets into our on premise SDP (if we first purchase and setup
Sending Email From Custom Function With Attachment
Hello, I am trying to send an email from a custom task function within ServiceDesk 14.5 Build 14500 that contains an attachment retrieved from the /attachments/ endpoint. Here is my code as of now: configuration = global_configureAuth(); requestObj =
Working Hours Set Individually by Person
Working ours must be possible to be set individually by technician. The site only option is not enough. The way the Manage Engine do the Working Hours does not fit most of customers in this case, MSP mainly. You have for each individual, different lunch times, different shifts, etc. One Example: Here in Brazil our customer have a 24 hours operation. It has four teams working 6 hours shift each team. The customer SLA is 1 hours, then we have the problem. The SDP group set automatically the ticket
Customize self service portal with different sections
Hello, As far as I understand, there's no option present at the moment to add different tabs and sections in the self service portal? Are there possibly some plans to add such a customization? Thanks
How to Auto. Deploy the Software?
Dear All, We've performed the Integrations with our Service Desk Plus and Unified End-point (UEM) formerly known as Desktop Central. We would like to auto. deploy the Software to our Requester End-points if the request is Approved. Please let me know
How to Display Help Card in Ticket
I'm attempting to create an Incident Template for a large number of requests that will be coming in for a project. There's a list of documentation that I'd like to link and some notes I'd like to give to the technician for each ticket. I've enabled the
Surveys
We are currently using ManageEngine ServiceDesk Plus (please see version details below), and we would like to automatically assign a full satisfaction score (e.g., 5/5) in cases where the end user does not respond to a survey within a specified period
Unable to close tickets using bulk close option
Hi Team, I am trying to close multiple tickets at a time from "Requests" tab. When ever i trying to close a pop up show with below error. Note that in the Closure Rules nothing is set as mandatory during the ticket close/resolve. Please check the below
ESM - Viewing all Organization Admin users
Hi, New to using ESM, but is it possible to easily view all users that are 'Organization Admin'. The only way I see this this info is a small crown next to the user in the Users list. Don't really want to go through 7000 users to see which users have
SDP User assets history
Hi, I wonder how can i generate a report of user's assets history, including assets that are re-assigned, expired, disposed? including Asset name, Product, Product Type, date of assignment/ unassignment? Thank you. Drason
ServiceDesk Plus 15100 Download
Has anyone been able to update to 15100? I haven't been able to find the servicepack to download and on the webpage it only has 14980 available to download. Would love to be able to update to the current version if someone knows where it's hiding at?
How can i view only hardware workstation changed
Hi Everyone, I have a requirement from my leaders, they wanna know the report for summary hardware change in Asset, and they wanna trigger a notiification when user self change Hardware. Anybody recommend a workaround for this case
How to query technician operation logs
Hello， Today, a technician exported some requests, but found that all work orders were changed to this technician. I want to know how to query the technician's action log
How to check log who download attachment file?
We are currently conducting a security prevention check and would like to request your support in identifying how we can track or audit the download of attachment files from our ServiceDesk Plus application. Could you please advise whether there is a
14500 to 14600 Upgrade Fail
Hi , I keep getting errors while updating from version 14500 to version 14600. Log files are attached. Could you please check?
Integrating SDP on premise with PRTG
Greetings Dear Community, I Would like to know if it is possible to integrate SDP with PRTG Monitoring tool. To explain further. I would like to implement this configuration, when a monitored device goes down, it automatically creates a ticket in SDP
15.1 15100 Availability for Free Users?
What is the availability for 15.1 15100 for free users?
Outgoing Emails Failing in ServiceDesk Plus
Dear ServiceDesk Plus Support, We are currently experiencing a critical issue with our ServiceDesk Plus instance. Most of the outgoing emails are failing to send. The following error message: Sending notification failed for notifyType : RequestResolved
How to monitor Smart Phones in Asset Explorer
Hello, We want to add Smart Phones to Asset Explorer. Is there any way to do it without it being done manually? And for it to get information from the device? Thanks, regards.
Reply & Resolution Template - usage metering
Hi ALL We have my many Reply & Resolution Templates. How we can get report of usage each of them ? 14970 DB = MS SQL
Asset Audit Feature in on-prem SDP
The cloud version of SDP seems to have an Asset Audit feature to verify the existence/location of assets, and includes the ability to scan the barcodes of assets for verification. However, I'm having trouble locating this feature (or a similar one) in
Upgrade Failure From 14980 to 15100
Hi Friends, I started the upgrade process and got a pop-up window saying that the upgrade was prevented due to few inconsistencies in the asset module data. See the attached image. How can I fix this problem?
Report Request: Current Approval Stage and Approver name
Hi, I am writing to request a query report that provides visibility into current approval workflows within requests in servicedesk plus We need this report to track the progress of active requests and identify any potential bottlenecks. Please generate
Using a Page Script to get the requesters login_name
Hello! I am trying to use a Page script to make a button that will link to our internal employee site and open the requesters profile card. The site is example.com/login_name The problem is that the login_name is not always firstname.lastname and primary
Can't upgrade from 14840 to 14970 -- Signature does not match with any valid certificates
Every time I attempt to upgrade from 14.840 to 14.970 using ManageEngine_ServiceDesk_Plus_14970_SP-0.ppm I get this error I have downloaded the cert here: https://www.manageengine.com/products/service-desk/on-premises/migration-sequence.html > Version
My Aging Request by technician report is not working
Hi My Aging Request by technician report is not working. The error is: Invalid object name 'WorkOrder_Threaded'. SELECT au.FIRST_NAME 'Associate', (SELECT COUNT(wo4.WORKORDERID) FROM Workorder_Threaded wot4 INNER JOIN workorder wo4 ON wo4.WORKORDERID=wot4.WORKORDERID
Devs' got it wrong.
Hi. Just updated to version 14202. One of the issues we were hoping was fixed was not being able to use multiple monitors when replying: https://pitstop.manageengine.com/portal/en/community/topic/latest-version-reply-forward-template-now-doesnt-allow
Updating to 15.1
I started the update process and received a popup that left me unsure as how to proceed. See attached screen shot.
Next Page