ServiceDesk Plus b15340 to b16000 Update Fail
Hi, I want to build 15340 to build 16000, but the update fails. Now I need to revert to version 155340 from the backups. The service won't start. OS: Windows Server 2025 Std. x64 Eng.
Remove "ManageEngine Applications" menu
We do not utilize any other ManageEngine applications. We do not need to have a quick access to a list of applications we do not use. It only adds an unnecessary menu to our navigation. How can we remove this?
Using LetsEncrypt with ServiceDesk on Linux (version 9400 and above)
I am running ServiceDesk on Linux and I wanted to use LetsEncrypt with ServiceDesk and have a cron job automatically update ServiceDesk when the LE certs were renewed. There was a lot I found on the internet but I boiled it down to this: 0 - Prerequisites:
Install ssl cert with letsencrypt
Has anyone tried using letsencrypt to install an SSL cert for use with servicedesk? I would be interested to hear some feedback... does it work? Is it reasonably straightforward? Can it be renewed using a script, or does it need to be renewed manually? Thanks in advance. Allen.
LetsEncrypt - Built in support
Hi guys, Is there any plans to release a built in tool to issue a Lets Encrypt TLS / SSL cert to your ServiceDesk platform? With LetsEncrypt issuing free certs, I think it's a great opportunity to build in native support to the ServiceDesk Plus product. Would make it alot easier for us helpdesk staff, and I gotta admit that I find the current process pretty laborious. Many thanks, Andy
Daily Mail since Build 16000: Please exclude your ManageEngine application from cybersecurity/AV software (Microsoft Defender)
Hi, we've just upgraded from 15xxx to 16000 and encountered an issue that did not happen before that upgrade. We receive a mail from ServiceDesk everyday, claiming that we have to exclude ServiceDesk from the AV software. "We have identified the presence
Workaround for "Sorting for Single line fields has been removed from the request list view"
Hi, we updated one of our instances from 14700 to 15340. Unfortunately the option to sort for manual created single line fields has been removed as from the chanelog from 14900: 14900: Sorting for Single line fields has been removed from the request list
an error during backup - after upgrade to 16.:0
Hi. After executing backup from scheduler I received email: Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward
Wrong automatic assigning of mails to requests
Dear support, we have a weird issue where in some rare cases mails get added to the wrong request. We are running ServiceDeskPlus version 14306. The mails are correctly fetched from the mailbox but added to the wrong request. The mails don't have a request-number
Microsoft Intune MAM in ServiceDesk Plus mobile apps
Hello all, We are pleased to announce that Microsoft Intune MAM (Mobile Application Management) has been integrated into the ServiceDesk Plus mobile apps. With Intune MAM integration, organizations can securely manage access to the ServiceDesk Plus mobile
ServiceDesk Plus v16 Build 16000 Released
We are happy to announce that ServiceDesk Plus v16 Build 16000 which includes several major features and enhancements has been released. You can download the service pack using the link below. https://www.manageengine.com/products/service-desk/on-premises/service-packs.html
Forms & Rules Export
Dear Team, it would be GREAT if there is a function to 1. Export a form with all it's attributes (Fields, rules,etc..) to a file which can then be imported again. This will save a lot of time and issues when you run in a corporate environment with a Development,Test,User Acceptance & Production area.
Child Requests
These seems great and may replace the need to create duplicate requests and then add a link between the two? But I don't see a way to report on the child requests?
ServiceDesk - Signature does not match with any available certificates
I'm trying to install patch file to fresh installation on Debian 13. Because the ServiceDesk instance I need to migrate from a very old Windows to Linux is build 14300, I started with a fresh install of build 14205 (which is the closer to 14300). Now
Ver 16000 upgrade message
So if I have hundreds of thousands of requests that for site have a value of 'not associated to any site' . Will it update all of those requests to 'default'? or stop at 3000?
Trouble with MS font
Hi Trying to import the MS font SegoeUI. I download it from windows and attempt to install it in SDP and get: I see there is a note that it is okay to Windows fonts but I don't see I can.
Expanded AI Platform Support
We're excited to bring expanded AI platform support to ServiceDesk Plus. Along with ChatGPT and Azure OpenAI, you can now configure AI platforms such as Google AI, DeepSeek, SiliconFlow and Local LLM to power the following additional capabilities: Sentiment
How to setup Test instance?
Hi All- I have a windows VM i want to designate as our Test server, and I want to setup a Test instance of Service Desk Plus. What are the steps to copy my current instance over to a "Test" instance? I'm looking for a step by step guide including installing
How are you using ESM beyond IT in ServiceDesk Plus?
ServiceDesk Plus is often associated with IT Service Management but we are curious to know how many organizations are using it beyond the IT team. For example, HR teams might use it for employee onboarding or exit requests, Facilities could use it for
SD Plus v14620
I saw 14620 is available but can't install this one. On attempting to install this on test instance on v14500 I received the below on linux installation using postgresql. This was not a problem with patch v14610. The certificate already exists. I tried
[SDF - 66538]How to include mail_Im_responding_to_timestamp in a request reply?
If I reply to a mail in a conversation under a request, my template for the reply doesn't include the timestamp of the mail I am responding to. I would like the timestamp to be included. Is that possible? Example: In a request I have a conversation going with servicedesk@company.com.about a problem they are to correct. They have sent an email to the request on 2019-02-22 12:30 with the message "Will be fixed shortly. Just hold on!". Now, over a week later, they still haven't solved the problem and
Include timestamp of previous response when replying
Hi, A lot of times we send e-mails to external parties requesting for an update but we have to add the timestamp manually of the previous interaction. It will be great to have the ability to automatically include the timestamp when we click 'Reply'
Assigning Technician to Request
Good day! Does anybody know if its possible to remove the "Standort" (in English: location) Field from Technician Assignment? Thanks in advance!
Take a date from description and set it to Schedule Status Change date?
Hi! Is it possible (and if so how?) to take a date from Description (2026-10-13) for instance and set that to Schedule Status Change (the same date where you set when a request should be reopened from a status? Also, is it possible to read the Schedule
Change suggested (grey text) in a decimal additional field
I have added an additional decimal field to a Service Category template. This is for working hours to be represented in decimal (18 hours 30mins = 18.5 hours). When I view the field in the template there is auto text in the box that says "e.g. 123.00".
Sanitizing Incoming Links in ServiceDesk Plus
Dear ManageEngine Support Team, We are currently using ServiceDesk Plus version 15.2. As part of our security enhancement efforts, we have identified a need to automatically sanitize (neutralize) hyperlinks that come from end‑users in incoming tickets,
SDPOutlookAddIn.jsp
Hi support Request the Outlook Add-in JSP Integration Patch Package for Build 10513.
Script the only way home?
Hi So I have the b rule as you can see below that updates 'Alert Type' if it is in the description. Works fine, but my issue is that I have 43 alert types. Using this method I would have to create 43 new b rules one for each. Plus I have other fields
Remove Scanned Software from retired assets
Hello, we have 700 assets which are retired and I'm looking for a simple way to remove all software items which were scanned by the uems agent and which are assigned to these retired assets. ServiceDesk Plus On-Premise 14950 Regards Michael
SDP iOS App - Asset
Hi all, question regarding the iOS SD+ App: When I open the Assets tab -> All Assets, I can choose the following filter for assets I want to look up: Could you please tell me, to which field does the "Serial number" here map? I tried looking up for both
Tiered Dropdowns
Is there a way to create tiered dropdowns that function like the Category, subcategory, and item?
User Survey Enhancements
We are happy to share that a few enhancements for the Survey module is coming on your way. These enhacements make survey module more flexible and effective with the latest enhancements in ServiceDesk Plus. You can now resend surveys for requests when
Hide System Notifications from Requesters
Is there a way to hide the System Notifications for requesters? Sometimes too much information is overwhelming to the end user. It can be hidden for the Technician side but shows everything on the Requester side, which does make for a bit of a mess. Requester:
Change List View Revamp
Hello all, We are happy to share that the Changes List View Revamp will be available in an upcoming major release. This enhancement will make it easier for users to view and track changes that are relevant to their roles. Currently, users can create custom
Share Your Best ServiceDesk Plus Automation
Automation can take a lot of repetitive work off an IT team's plate from assigning tickets and managing approvals to handling onboarding and SLA related tasks. We would love to hear from the ServiceDesk Plus community, which automation has made the biggest
Notification Rules
Good morning, I am curious, as many of my questions and requests of late are in trying to clean up what the users see, I have another one. When "Acknowledge requester by e-mail when the request is updated." is enabled the user gets a notification each
Service Desk - Error Mail count
Hello, I had previously created a ticket regarding this error and we were told to keep an eye on it if it happened again, we have seen that now there are 2 errors in mail fetched. What could be causing this and how can we solve it? The previous ticket
Error Folder
Hi I am trying to setup the incoming mail folder for errors - but get this message: Tried creating a shared folder with the SDP service account with read/write perms. Tried use local folder, etc..nothing seems to work. ver 14205 and MSGRAPH.
Admin Password reset failed
Hey guys, having trouble with my on-premise ServiceDesk. We're currently on 14.8, and after emailing support, I was instructed to post here for assistance. I was unable to login using my normal password with the admin account, which is the only privileged
Request an API to retrieve specific Asset attributes
Dear All, I would like to request an API to retrieve specific Asset attributes, as listed below: a) Product Type b) Product Name c) Asset Name d) Service Tag e) Asset State f) User Additionally, we would like to have filters in the API to retrieve only
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