A query to automatically share a request to a requester using F&FR on Submit
Hello, Under specific security circumstances we must notify a requester about a cyber security incident. Now we share manually the incident request with the requester. We would like to automatically share the request when submit the incident if an specific
Mandate approvers to edit fields in a service request
I'm trying to build a couple of service request templates. I have it like I want it except for one thing. Each template have 4 levels of approval assigned to specific organizational roles. These approvers must be able to edit a specific field in the template
Worklogs not syncing with Zoho Books
Hi, After the upgrade to v14810, the integration between SDP MSP and Zoho Books quit working. I recreated the connection, however we are getting errors and the worklogs are not syncing. Can you please help. [23:04:08:130]|[08-26-2024]|[com.manageengine.integrations.MetaDataInfo]|[INFO]|[112]:
Associated Accounts fully populates
Tested associate 1 or no accounts will still fully populate all accounts which is not the correct behavior?
External User
How can allow the external user to create ticket?
Mail Fetching slow and inconsistent ServicedeskPlus
Hi Everyone, I seem to be having some issues with the servicedeskplus system. I've configured the mail server with IMAPS and Google Console for the Oauth, since I couldn't configure with EWS and EWS was giving a lot of issues.So I created a Gmail account
Webhook Worklog variable
Hi, I have configure a webhook that notify a third party system when a ticket is created or modified, but i'm looking to get some worklog variables. When you look all the variable with $, only "Request" variable are listed. There's a way that I can get
incident tickets : head of a department
Hi, the head of accountancy departement wants to have access (view/edit) all tickets that employees of his department have created. How is the setup for this? thx bjorn
Applicant can view multiple account template
Is it possible for a requester user to be able to create tickets in multiple accounts within ServiceDesk Plus MSP without the need to create a separate user for each account? Example: We currently manage the following accounts within ServiceDesk Plus
Requster unable to load logo
Unable to load if custom image is set for the account.
Unable to send password reset link
Unknown error pops up when trying to send password reset link.
Change opening by the requester on the portal
Hello, In Servicedesk Plus MSP, it is not possible for the requester to open changes through the portal. What are the possible ways that we can get the Requester to open changes through the portal?
Critical : Unable to generate scheduled report
Configuration of DR for ITSM
Dear Team Request support in getting the sizing to enable the ITSM in DR for UCO Bank .The current license we have is for DC and DR and hence need to know the sizing of hardware required to enable the DR on priority.
Report All tickets for a given requester
I am trying to get a report for a specific user on demand using ALL tickets, open or closed to discover trends of issues based on users. I however cannot seem to get it. I can show all tickets, then search by requester and the one I was trying showed
API to get all open or on hold requests for an account
Hello is there any way to get all open or on hold requests for an account? for open i found this API request to get the list of open Requests in a particular group (manageengine.com) and it works if i simply change the search field { "list_info": { "row_count":
mark tickets as unread
Hello, is there a way to mark already read requests as unread? Thanks
Is there a Bulk add option in Assets?
In the "On Prem" version we had the option to upload a csv file of multiple assets to add to Assets in ME but there doesn't seem to be an option in the Cloud version. Is this locked behind some sort of permission? Or could it be there and I'm just not
Cannot login with my admin user
Hello team, I have on-prem MSP SD plus installed and implemented for more than one year. But there was no access to it for a long time and need now to re-activate. when I enter the password it doesn't give any respond , it just refreshes and clear the
ServiceDesk Plus MSP - Cloud
Hi When will ServiceDesk Plus MSP be available via the Cloud?
ERRORCODE:1013
Hi, We are receiving error code:1013 when we try to upgrade to v 14800. We are using Postgresql. Can you please help. Thank you.
EOL of support to older Operating Systems
Dear Users, Please upgrade your operating systems to the latest versions to ensure application security and uninterrupted and efficient performance, as newer features get added to the application. Note that over the next 3 months, we will progressively
Extract Ticket history, description and reply
Hi, I want to remove from the database the following information, ticket history and ticket details. How can I do this? Or what are the tables with this information?
ManageEngine ServiceDesk Plus MSP - version 14.8 - Build - 14800 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.8 - Build - 14800. Enhancements SDPMSP-23443 : Custom module Support in Advanced Analytics SDPMSP-23460 : Enhancements in Tasks - Kanban and Classic View Options SDPMSP-23556
Masterclass 2024: Episode 1 - Getting started with ServiceDesk Plus MSP [Jul. 31]
Hi there, We are excited to invite you and your team to the first episode of the ServiceDesk Plus MSP Masterclass 2024 series. In this first episode, you can learn how to set up the essential configurations, customizations, and automations in ServiceDesk
Adding Additional 'Status' Fields to the 'Status' Bar in ManageEngine ServiceDesk Plus Portal
How can I add additional 'status' fields to the 'Status' bar in the ManageEngine ServiceDesk Plus portal?
ManageEngine Servicedesk Plus MSP - End of Support Builds less than 14.3 version (Build 14300)
Dear Customers Greetings for the day. As per the company Support policy , we are stopping support for all builds / versions that are less than 14.3 version - Build - 14300. This is applicable for all users. I request your understanding and upgrade to
Mobile app - asset scan option in SDP MSP
In the SDP MSP mobile app, both Android and iPhone & iPad did not have the option for Asset scan and asset details. few customers demanding this feature to have in the SDP MSP app.
Resetting the ticket ID numbers back to 1
Hello everyone, I've encountered a situation where I need to reset the ticket ID numbers in our ITSM. I'd like to reset the count back to 1 . Could someone provide detailed instructions or guidance on how to reset the ticket ID numbers back to 1. Detailed
End of Life Announcement for Microsoft Exchange Web Services (EWS) for Exchange Online
Dear users, We would like to bring to your attention that Microsoft will retire their Exchange Web Services (EWS) for Exchange Online and Office 365 starting from October 1, 2026. https://techcommunity.microsoft.com/t5/exchange-team-blog/retirement-of-exchange-web-services-in-exchange-online/ba-p/3924440
ManageEngine ServiceDesk Plus MSP - version 14.7 - Build - 14730 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.7 - Build - 14730 Released. Enhancements : SDPMSP-12900, SDPMSP-15080, SDPMSP-15668: Send job sheets to users via email automatically using business rules, custom triggers,
closed by
We use Service desk in my workplace , I have had a look in the advance search options but can't really find a solution , I am looking for a way that I can find all the closed tickets by a particular user So even if the tickets belong to user A and user B closes the ticket , is there is a way to find out all the tickets that user b has closed off
Can the Tasks be made visible for Requesters?
We have a requirement of making the Tasks (of a Service Request) visible to the Requester. Can this be achieved from ServiceDesk Plus MSP?
How to add a workstation/server via API with Hard Disks block
I want to add a workstation/server via API with Hard Disks info, but i cannot add that info I read the documentation but i don't know how to do that This is my <API version='1.0' locale='en'> <records> <record> <parameter> <name>CI Name</name> <value>Prueba</value>
Product Roadmap information
We would apricated if you could be better to update SDP MSP product roadmap: ServiceDesk Plus MSP roadmap (manageengine.com) It seems not always to be on sync with releases and the current status on it, also it would be great if you could add the last
Change Template Access Control
Good day ServiceDesk Community, I have different groups of Technicians with different Change management needs, and as such would like to control access to different Change Templates based on the group memberships or technician data. For Example: My ERP
Service stop automatically.
Hi, everyone. I start the Manageengine Service Desk Plus MSP service, but then the service stops automatically.
Gives error code: 10000 when executing C: \ Program Files (x86) \ ManageEngine \ ServiceDeskPlus-MSP \ bin> run.bat command
Please tell us
File size on videos in solutions
Finally we have video support in solution, but it says that it's limited to 10 MB videoes? Is it possible to change this limit to like 99 MB as we can do with attachments?
ServiceDesk Plus MSP Reports sent as Zip Files
Hi Team, I have created scheduled reports. The reports are sent as Zip Files Password Protected. In the privacy settings I have disabled File Attachment Password. However it still keeps sending reports in Zip Files and password protected. Not able to
Auto CLose a Ticket when the Approve replys with "denied"
I have a Service desk ticket that has an Approver to option "approve" or "deny" the ticket.. Does anyone know how to automatically change the status of a Service Desk Ticket to "closed" if the Approver "denied" the request? Thanks, Bob
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