SLA does not do the escalation action
Dear SD MSP, We have an issue when the SLA reaches overdue, The ticket should reassign to a different group. Please find the attached files. Build 10522 Let me know if you need any thing
V3API restricted for Path:/sdpapiv2/project_import Method:POST
Hi, I want to import MS Project file in SDP MSP project module, but it doesn't work and get error in browser console like this: V3API restricted for Path:/sdpapiv2/project_import Method:POST I attached my error screenshot of network console with test.mpp
SSH and Telnet not working for any hosts
I am having problems getting any hosts monitored via ssh or telnet. I have tired it on aix and linux and am unable to get it to work I always get the same response: The Monitor did not respond to the test request Summary Device Name servername.internal Monitor Name Telnet-CPUUtilization Protocol CLI OID CPU Utilization Possible reasons 1. The device might be down. 2. The username and password provided for this device might be wrong. 3. Telnet/SSH service might be down 4. The connection to Telnet/SSH
Can you allow a requester to view the work log?
I would like my customers to view the work log, vs the resolution, when they login to the self service portal. Is there a way to configure that?
Get change list using API v3 (SDP MSP Version: 9.4 Build 9424)
Hi, how i get all the change on API v3 here is my sample get url: https://XXXX/api/v3/changes?TECHNICIAN_KEY=XXX&input_data={ "list_info":{ "row_count":200, "start_index":1, "get_total_count":true } }&format=json RESPONSE: { "response_status": { "status": "failed",
ServiceDesk Plus MSP Upcoming End-of-Life of Request V1 APIs and 10528 Build release Important Update
Dear Customers, Today we are announcing the End-of-life (EOL) from 10.6 version (which is due post Oct'21) for V1 APIs. From that date forward, any upcoming releases will not have access to the V1 Request APIs. All clients and integrations based on V1
Announcement on Two-factor authentication availability in ServiceDesk Plus MSP
Dear User(s) Greetings for the day. ManageEngine ServiceDesk Plus MSP released Two-factor Authentication (2FA) along with its 10527 release. Please refer to the Migration path table available here and upgrade to our latest build 10527. Enhancements SDPMSP-9153,15521
How to troubleshoot business rules
Hello, How do I troubleshoot business rules ? I have setup few and I can't understand why they aren't triggered. Your Version: 10.5 Build 10510 Database: postgres TIA Daniel
SDP MSP 10526 Released and Announcement on Remote AE Behavior changes
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.5 - Build - 10526. Please refer to the Migration path table available here and upgrade to our latest build 10526. In continuation to this post, please refer to the below Announcement
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Display other account tickets
hello, how do i get all accounts using api/v3 and also show all account ticket on api/v3/requests.? for the old version of API i can use sdpapi/admin/account to get all the account but not sure how on v3 versions.
Problem In Image Preview for Attached Images
hi friends. In a RTL Language like Arabic, when i Want to see preview of images in attachments, The image is not displayed in the center of the screen. My SDP MSP Version: 10510
Access custom query report per account
Hi, I want to generate custom sql query report for a account manager that access to report tab. But I don't want to show to all others account manager. As matter of fact, I want to generate custom sql query for specific account manager only. What should
Generate new timesheet daily
Hi, I'd like Timesheet feature and I think it's useful for our organization. In my scenario, we should generate new Timesheet daily for all technicians. I think it's very cheap. It would have been better if this had been generated automatically. Some
Using of Approval status
Hi, everyone. İ would like to know, how can I create business rules according approval status. For example, İf approval status is "reject", make request status as "İmtina olundu" and send close/re-open mail to requester.
Bug - I don't see Timesheet details
Hi, I have problem to see Timesheet details. When I click on specific Timesheet, I don't see details like attach image. I'm wondering that other technicians do not have this problem and only I have this problem. I'm reporting to user for other technicians.
ServiceDesk Plus MSP - version 10.5 - Build - 10524 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.5 - Build - 10524. Please refer to the Migration path table available here and upgrade to our latest build 10524. Behavior Changes SDPMSP-15742: Consent from users while
"MyApproval" widgets do not show approvals in some cases
hi there recently i have upgraded servicedesk plus msp to 10522 it is using MSSQL database strange thing happens some times users can not see approval sent to them on "myapproval" widgets in home page , they received approval email notification also saw
ServiceDesk Plus MSP now supports SAML 2.0 - Build - 10523 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.5 - Build - 10523. Please refer to the Migration path table available here and upgrade to our latest build 10523. Feature : SDPMSP-4262: ServiceDesk Plus MSP now supports
How to report from approved timesheet
Hi, I need a view to see all approved timesheet or approved work logs in SDP MSP. What should I do? Thanks for helping
Spell Check not working
Hi when writing an email in the ServiceDesk misspelled words are no longer underlined and I cannot right click to correct them.
How to see timesheet approval data by permission scope
Hi, I want to use the Timesheet feature in my organization. We have defined multiple support groups. Each support group can only view their own requests. We want to give the group leader to access approve the timesheet. Unfortunately, I find out everyone
Technician Leave report
Query select au.first_name "Technician", ltd.name "Leave type", longtodate(du.leavedate) "Leave date" from techunavailability ta left join aaauser au on au.user_id=ta.technicianid left join leavetypedefinition ltd on ltd.leavetypeid=ta.leavetypeid left join dateunavailability du on du.leaveid=ta.leaveid where du.leavedate >= <from_thisquarter> and du.leavedate <= <to_thisquarter> order by 1 Krishna Bharat ServiceDesk Plus - MSP Support team.
approval on closed ticket
The ticket has been closed but the approver will can approve or reject the closed ticket. Can disable the approval after the ticket has been closed?
Changing Language
Hi, There is no possibility to change the language at Personalize. As far as I remember, it existed before the version change. How can we restore this opportunity?
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Need a report to show me tickets that have been idle for xx days
I would like to know if there is a way to create a report that looks for any tickets that haven't been auctioned for a period of time, say 4 days, and notifys somone. Note that I am specifically NOT referring to the SLA prompts Response, or Resolution. A ticket may well be assigned to a tech, who then sits on his hands and does nothing with it for a few days. I want to know well before the 3 hours SLA clock in the dashboard comes around. Thanks! PS, can someone actually moderate and approve this
Coloring for UNASSIGNED requests
Hello, in MSP 11.1, on Requests screen, there is coloring scheme button for requests depending on request status. It helps for quick differentiation of closed, opened, solved,..etc request statuses. However, I would like to achieve that UNASSIGNED requests
Billing Block Hours (prepaid)
Folks, Is any ability to associate a PrePaid Service Plan with a Bill Rule? I would like the PrePaid Service Plan to only include one type of ticket. Is that possible? thanks
Editing a script
Greetings colleagues. Help me figure out the script / * set days and hours from the current date * / / * Date Field * / var fieldName = 'DUEBYDATE'; / * you can choose the value 0 to 27 days * / var nextDay = 2; / * you can choose the value 0 to 23 hours
SDP MSP - Android Cannot connect to server when on mobile data
Hi, We have setup the server on a machine in the office. We used port 8084 as to avoid conflicts with other services running from the same server. Using our mobile devices we are able to use the app without issue when pointing the devices to the public
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technicians can NOT see their own requests
Hi friends when a technician submits a request for another group, he/she can't see that request anymore. While the requester should be able to view his / her request even if it is assigned to another technician in another group please provide a solution
ServiceDesk Plus API v3 - Service Request
Hello, I've been looking for a solution going forward to a way to automate reporting using the API V3 solution within ServiceDesk Plus. My site is using this on premises, and I've got access to the API tools, and an API Key, but I am having difficulties
ServiceDeskPlus-MSP Upgrade path from 10500 to 10516
Hi Which are the correct jumps to go from 10500 to 10516? (linux, bundled postgres)? Thanks
Sort Picklists in System Fields like Status, Category, and Subcategory
Hi, I know ManageEngine has recently allowed sorting of picklists in custom fields. However certain key system fields are still force sorted in alphabetical order - which causes problems for me, especially on Status where we want to have workflow set
The feature to manage Assets is included into the Mobile app for the MSP On premise version?
I saw the feature available in the non MSP version.
ServiceDesk Plus MSP - version 10.5 - Build - 10519 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.5 - Build - 10519. Please refer to the Migration path table available here and upgrade to our latest build 10519. Update : HTTP/2-based Apple Push Notification service (APNs)
Contract Billing Issue
I have a contract billing configure with an allowance of 60 hour. It configure with the option "Deduct only Operational Hours from allowance", it mean I only want to deduct the hour of service given from 8am to 6pm (this is configure well in MSP Operational
Unexpected behavior when filtering Archived requests on Account
What we want to do: Filter archived requests on <Account name>. Expected behavior: List all archived requests with <Account name>. Actual behavior: List all archived requests that has a requester where the requester is in account with <Account name> Result:
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