Configuration of DR for ITSM
Dear Team Request support in getting the sizing to enable the ITSM in DR for UCO Bank .The current license we have is for DC and DR and hence need to know the sizing of hardware required to enable the DR on priority.
Report All tickets for a given requester
I am trying to get a report for a specific user on demand using ALL tickets, open or closed to discover trends of issues based on users. I however cannot seem to get it. I can show all tickets, then search by requester and the one I was trying showed
API to get all open or on hold requests for an account
Hello is there any way to get all open or on hold requests for an account? for open i found this API request to get the list of open Requests in a particular group (manageengine.com) and it works if i simply change the search field { "list_info": { "row_count":
mark tickets as unread
Hello, is there a way to mark already read requests as unread? Thanks
Is there a Bulk add option in Assets?
In the "On Prem" version we had the option to upload a csv file of multiple assets to add to Assets in ME but there doesn't seem to be an option in the Cloud version. Is this locked behind some sort of permission? Or could it be there and I'm just not
Cannot login with my admin user
Hello team, I have on-prem MSP SD plus installed and implemented for more than one year. But there was no access to it for a long time and need now to re-activate. when I enter the password it doesn't give any respond , it just refreshes and clear the
ERRORCODE:1013
Hi, We are receiving error code:1013 when we try to upgrade to v 14800. We are using Postgresql. Can you please help. Thank you.
EOL of support to older Operating Systems
Dear Users, Please upgrade your operating systems to the latest versions to ensure application security and uninterrupted and efficient performance, as newer features get added to the application. Note that over the next 3 months, we will progressively
Extract Ticket history, description and reply
Hi, I want to remove from the database the following information, ticket history and ticket details. How can I do this? Or what are the tables with this information?
ManageEngine ServiceDesk Plus MSP - version 14.8 - Build - 14800 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.8 - Build - 14800. Enhancements SDPMSP-23443 : Custom module Support in Advanced Analytics SDPMSP-23460 : Enhancements in Tasks - Kanban and Classic View Options SDPMSP-23556
Masterclass 2024: Episode 1 - Getting started with ServiceDesk Plus MSP [Jul. 31]
Hi there, We are excited to invite you and your team to the first episode of the ServiceDesk Plus MSP Masterclass 2024 series. In this first episode, you can learn how to set up the essential configurations, customizations, and automations in ServiceDesk
Adding Additional 'Status' Fields to the 'Status' Bar in ManageEngine ServiceDesk Plus Portal
How can I add additional 'status' fields to the 'Status' bar in the ManageEngine ServiceDesk Plus portal?
ManageEngine Servicedesk Plus MSP - End of Support Builds less than 14.3 version (Build 14300)
Dear Customers Greetings for the day. As per the company Support policy , we are stopping support for all builds / versions that are less than 14.3 version - Build - 14300. This is applicable for all users. I request your understanding and upgrade to
Mobile app - asset scan option in SDP MSP
In the SDP MSP mobile app, both Android and iPhone & iPad did not have the option for Asset scan and asset details. few customers demanding this feature to have in the SDP MSP app.
End of Life Announcement for Microsoft Exchange Web Services (EWS) for Exchange Online
Dear users, We would like to bring to your attention that Microsoft will retire their Exchange Web Services (EWS) for Exchange Online and Office 365 starting from October 1, 2026. https://techcommunity.microsoft.com/t5/exchange-team-blog/retirement-of-exchange-web-services-in-exchange-online/ba-p/3924440
ManageEngine ServiceDesk Plus MSP - version 14.7 - Build - 14730 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.7 - Build - 14730 Released. Enhancements : SDPMSP-12900, SDPMSP-15080, SDPMSP-15668: Send job sheets to users via email automatically using business rules, custom triggers,
closed by
We use Service desk in my workplace , I have had a look in the advance search options but can't really find a solution , I am looking for a way that I can find all the closed tickets by a particular user So even if the tickets belong to user A and user B closes the ticket , is there is a way to find out all the tickets that user b has closed off
Can the Tasks be made visible for Requesters?
We have a requirement of making the Tasks (of a Service Request) visible to the Requester. Can this be achieved from ServiceDesk Plus MSP?
How to add a workstation/server via API with Hard Disks block
I want to add a workstation/server via API with Hard Disks info, but i cannot add that info I read the documentation but i don't know how to do that This is my <API version='1.0' locale='en'> <records> <record> <parameter> <name>CI Name</name> <value>Prueba</value>
Product Roadmap information
We would apricated if you could be better to update SDP MSP product roadmap: ServiceDesk Plus MSP roadmap (manageengine.com) It seems not always to be on sync with releases and the current status on it, also it would be great if you could add the last
Change Template Access Control
Good day ServiceDesk Community, I have different groups of Technicians with different Change management needs, and as such would like to control access to different Change Templates based on the group memberships or technician data. For Example: My ERP
Service stop automatically.
Hi, everyone. I start the Manageengine Service Desk Plus MSP service, but then the service stops automatically.
Gives error code: 10000 when executing C: \ Program Files (x86) \ ManageEngine \ ServiceDeskPlus-MSP \ bin> run.bat command
Please tell us
File size on videos in solutions
Finally we have video support in solution, but it says that it's limited to 10 MB videoes? Is it possible to change this limit to like 99 MB as we can do with attachments?
ServiceDesk Plus MSP Reports sent as Zip Files
Hi Team, I have created scheduled reports. The reports are sent as Zip Files Password Protected. In the privacy settings I have disabled File Attachment Password. However it still keeps sending reports in Zip Files and password protected. Not able to
Auto CLose a Ticket when the Approve replys with "denied"
I have a Service desk ticket that has an Approver to option "approve" or "deny" the ticket.. Does anyone know how to automatically change the status of a Service Desk Ticket to "closed" if the Approver "denied" the request? Thanks, Bob
Query to get CI relationship and history info
Version : 13004 DB : MSSQL / PGSQL OUTPUT: select c1.ciname as "CI Name", rel.relationship as "Relationship", c2.ciname as "CI Name 2", cih.editmode as "Mode", adp.OPERATIONSTRING as "Operation", LONGTODATE(cih.operationtime) as "Operation Time", au.first_name
where is the SDP installation logs located in ubuntu 22
Hi Servicedesk Community, I am installing ManageEngine_ServiceDesk_Plus 13004 using ./ManageEngine_ServiceDeskPlus_MSP_64bit.bin -console command and encountered the following error below, any ideas where the logs are located? it's not mentioned in the
Usa a common requester for different Acconts
HI, Use a common requester for several accounts? I'm sure I'm not the only person facing this issue with the MSP product. It is not a unique scenario to have customers, departments, or organizations that share a common requester. Not having a solution
Need help with script
Hi, I need a script for the requester confirm that certain things are placed right, when i first tried it executed twice, so i searched for a similar topic on the forum and i found it but now it dont stop the request submission if the requester press cancel if ($CS.isFormSubmit()) { var x = confirm("É um teste?"); if (x === false){ alert("Refazer"); $CS.stopFormSubmission();} else {alert("Tá bala");} }
Notifications for changes to the due date
Dear all, Is it possible to send an automatic notification to the requester when the technician manually (Or generally when an adjustment of the DueDate takes place) adjusts the due date? Regards Anish
Upgrade - Skip backup
Hi, How can we bypass the backup requirement during an upgrade to 14600? We have an external database and backup system and I don't want to have to wait hours for the inbuilt backup to run during downtime... Topic with information about skip backup not
ServiceDesk Plus Sites Report
Is there a query or report to list all of our sites with details on them?
How do I retrieve a draft in SD Plus
My SD Plus session crashed / hung on me and a 12-line long or so draft disappeared. When this happens, I have to log off SD Plus, clear the browser cache, close and then re-open the browser (in this case IE 9). This has happened a few times in the last few months. Short drafts are simple enough to recreate but longer drafts are more painful, especially trying to re-write it accurately. My questions: 1) is there a way to retrieve a draft when the above scenario happens? 2) if yes how do I proceed?
SDP MSP - v14700 - Migrate form Postgres to MS-SQL
Hello, I need your help with the updated manual to proceed with the migration from Postgres to MS-SQL (Windows), due to the public info looks outdated (backupdataold.bat is not present in the last version): https://www.manageengine.com/products/service-desk-msp/help/adminguide/general-features/database-migration.html
ManageEngine ServiceDesk Plus MSP - version 14.7 - Build - 14700 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.7 - Build - 14700 Released. A couple of enhancements available along with this release are as follows : SDPMSP-17227: External Frame support for Home and request modules
api v3 get image from description (notifications or notes)
Hi! How to access the images in the description of notifications or notes? use 14.5 Build 14507 I noticed that I can get an image from request's description, use this request: /api/v3/requests/XXXXX/images/XXX?key=*image_token* but when i try to get an
Transfer Request from Old Server to New Server without affecting the Configuration
Customer wants to migrate the SDP MSP to New Server. This is the scenario: Old Server : Has two Accounts Messy Categorization and Template Created Full Backup from Schedule Backup Must be up and running during migration since other Accounts is still using
ServiceDesk Plus MSP Utilizing ManageEngine DesktopCentral Agent For Inventory
Dear Users, We would like to inform you that ServiceDesk Plus MSP- Remote Asset Explorer (RAE - Distributed scan) will soon be using ManageEngine Desktop Central’s scan component (Desktop Central Agent/DC) for the inventory of Windows, Mac, and Linux
First Responce in Servicedesk Plus
I'm currently using ServiceDesk Plus for MSP. Is there any another ways to mark first response except sending E-mail message? For example when technician calls back to requester by phone,I think it can be determined as first response. Is there any ways to mark it in Request and stop timer for first responce? I mean tool like "Mark as first response sent" available in Support Center Plus. Thank you!
ManageEngine ServiceDesk Plus MSP version 14.6 - Build 14620 is released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.6 - Build - 14620. We also released a couple of features in the recent hotfix releases. Please refer to the Migration path and the read me available to upgrade your SDP
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