El servicio ManageEngine ServiceDesk Plus se cerró con el error específico de servicio %%4294967295
Hola, Esta noche el servidor se ha reiniciado por parcheos de windows y ahora no levanta el servicio. Me sale este mensaje de error con id de evento 7024 cada vez que levanto el servicio "ManageEngine Servidesk Plus" El servicio ManageEngine ServiceDesk
Automatically send a mail to a requester from a task
Hello, I would like to send a mail to a specific requester from a task as soon as it is executed. Is this possible? And if so, how? Best regards Nina
Check if the external website is added in security settings.
Trying to add the Zia wiget to my website in wordpress. I have published the code but the website shows this error. Check if the external website is added in security settings.
How to create a ticket tracking report without the Project Management Module
My role is to track tickets daily, read the notes and messages back and forth to clients, and generate a report to share with technicians to keep them on track. Notes and messages are vital. How are other people making a ticket tracking report, esp without
Automation
Hi There, I want to create a rule to do the following. When a customer replies to a ticket/request, I want the system to automatically change the status for me to my Awaiting Agent Status. Then when a Technitian replies to the customer, I want the system
Allow Public Self Service Portal Access
Hi All, How can I allow users to browse my self service portal without logging in?
Reports not working after migrating to a new server
Hi, we performed a migration to a new server following the guide (https://pitstop.manageengine.com/portal/en/kb/articles/how-to-migrate-servicedesk-plus-from-one-server-to-another) Everything is working as expected. However, all reports show the following
Can I Import request with the approvals details from one site to another ?
Can I Import request with the approvals details from one site to another ? I've been trying to do that but the request transfer and also the custom fields (If previously created on the new site) but the approvals are not, and I'm trying to confirm is
Mandate Reason for Hold Option in Task
Is it possible to make adding a comment mandatory when setting a Task status to 'On Hold'? It can be done for Request using 'Business Rules' or 'Field and Form Rules' but unable to do it for Task. I've added a Single Line Comment Box for in which the
Unable to restoredata. Incorrect Password to restore the backup files
Hi all, i need help on this. my company's server got crashed and we urgently need the data in the ManageEngine ServiceDesk. Luckily, we have the backup every month. Now, I attempted to install the MSP into my laptop and hopeful that I can retrieve the data as .xml or .xls. this is the steps i have done. 1. run restoredata.bat 2. select my backup database 3. the system prompt me for a password and I dont have one. Kindly assist on how I can continue. below screenshow is the outcome i have tried 'sdp123!'
Masterclass 2024: Episode 10—Upcoming AMA episode with ServiceDesk Plus experts. Submit your questions now!
Hi everyone, We're excited to announce that the final episode of our Masterclass 2024 series will be an AMA (ask me anything) session with Vishnu Priya Kumaresh, global head of customer success and product support, on November 21, 2024, at 11am GMT/CST/PST
Updated Masterclass video
I have been watching the Masterclass 2024 video and the menu items in this video are different to the options I have in the version I installed recently. I am running version ManageEngine ServiceDesk Plus - MSP 14.8 For instance I do not see the multi-currency
Rules before closing ticket
Hi, Are there any options on SD+ to ensure that some criteria are met before the ticket is closed? For example, when a technician tries to close a ticket without a category and a subcategory, the system doesn't allow the user to close the ticket. Th
SAML auth with EntraID fails with error code 60
We have setup the following attributes for authentication on EntraID And these attributes on SDP MSP: Am I missing something?
Custom Report - Two Date Filters
I am in need of a report that will show me everything that was either Created last week or Resolved last week for a specific technician. I am not seeing where I can select both the "Created Time" and "Resolved Time" for a report. I'm left with one or
Asset Management Software/Software Licenses
My company is starting to use the Asset Management module now. I was wondering if anyone one here uses this and how the Software Licensing is working
Need help with CMDB API - Updating Asset Owner
Hello, I'm trying to update asset details using the ServiceDesk Plus CMDB API (v3), specifically to assign assets to users. However, I'm encountering issues with the update operation. Environment: - ServiceDesk Plus version: [your version] - Using Python
Custom columns synchronised between EndpointCentral and ServiceDesk Plus
Hello. We have ManageEngine Endpoint Central integrated with ManageEngine ServiceDesk Plus. In the UEM computer inventory (Inventory--> Computers) I have added two custom columns, but in ServiceDesk within the asset inventory they do not appear in the
Unable to generate Report: SDP 14.9 Build 14940
When I try to generate report I get below error: This is for advance matrix reports and for Tabular matrix report Please I need help
Subject: Mail Fetching Issue – Error Folder Setup & Schedule Conflict
Mail fetching stopped working a couple of days ago. I see a notification prompting me to set up an error folder, but the instructions are unclear, so I'm not sure if I configured it correctly. Should the folder be created under the Inbox of the email
Change a Requests account/site association via API
Hi, Our request inbox is set up with some aliases that aren't associated with any accounts. I want to create a business rule to assign these requests to our MSP account and default site. I can't choose Account or Site in the "Field Update" option, so
Notify Tech before close
Hi, I'm fairly new to ME and I'm trying to find a way to do a few things with the same goal in mind. I want to have a ticket chased twice and then have the technician notified to call the customer. How do I add a note to a ticket based on criteria. I
Full message chain in email reply to client
I am trying to get the full email chain each time a reply is sent to the client. So far I have only been able to get the original request and the new reply but all the replies in between are missing. I tried to ask support but my question was misunderstood. Our clients current interaction with our ticketing system is through email only. While the internal support gets to it through a web interface. We would likely continue to use that model when we move to the new system. I have been trying to
Add approval level via API
Hello, I am trying to create a new approval level via the API, but I am encountering the error: "The user does not have this permission." However, I am using an administrator user, and I believe this permission should already be granted. Could you please
mobile application problem
I need help regarding the Service Desk Plus Mobile Application. I have set up a form in the system and added les for form load, field change, and form submission. However, the rules are fully applied when I use the web browser, but when I use the mobile
List of Service Categories are still showing up after deletion
Hello, I had previous Service categories long time ago which I deleted from service category section, however, In the service category menu in the request or incident they are still showing up. Please advise how to remove. Thanks
Failure. Request ID(s) 60 cannot be assigned to the selected technician.
Hello team, I cannot assign the requests to the technicians. When I go to Requests and check the box against the request then go to assign > Select the technician, I receive the following message: Failure. Request ID(s) 60 cannot be assigned to the selected
Scheduled Backup Password Reset
Hello, We are running an eval edition of ServiceDesk Plus on Debian 12 and want to apply our official license file. To apply our license file, we need to reset the default "Scheduled Backup Password". I have tried this and get the following 2 errors:
SDPAdmin Password
I am trying to update a table in PSQL, did the sdpadmin password get changed in version 14? it's saying it is incorrect, sadly this is a once a year update, so I had no reason to check prior to today.
ManageEngine ServiceDesk Plus MSP Cloud is now available
Dear Users, We have some great news for you ! We are thrilled to announce that ServiceDesk Plus MSP, our unified PSA-ITSM platform, is now available in the cloud. This version offers the advantage of low overhead, easy scalability, and high availability.
The number of applications in front of you or your position in the queue/
Good day. Tell me how to implement it: In the notification to the request author - specify the number of requests with the New status. Optimally, count by group, but you can by request category. Apparently, you need to create a variable - so that it can
Problem with installing SDPLUS MSP 14.x and up
Hi every time I try to install ServiceDesk Plus MSP version 14.x or greater I get error with Postgres Database (cannot start). When I try to ./initPgsql.sh i get error saying problem with timezone setup - Permission Denied. I tried to verify md5 hashes
ManageEngine ServiceDesk Admin Panel Exposed To The Internet
We are in the process of PEN testing our systems, one of the reoccurring "issues" is "ManageEngine ServiceDesk Admin Panel Exposed To The Internet" This being the case, I am curious if there is a way to block the admin panel unless inside a set of IP
Stock Maintenance
Hi, Has anyone had experience with managing inventory and stock levels, and replenishment? We have the potential of having around 4000 units of 1 item. e.g Item A - 4000 qty. Adding this item 4000 times is impractical, and defeats the idea of stock management.
ManageEngine ServiceDesk Plus MSP - version 14.9 - Build - 14900 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.9 - Build - 14900. Major enhancements : SDPMSP-23986 : Embed Zia Chat Bot in external websites SDPMSP-23988 : ChatGPT Integration SDPMSP-23990 : Vendor Enhancements SDPMSP-23983
Having 2 separate queues with 2 email addresses in Service Desk Plus
Hi, currently my service desk plus is set up to generate the requests based on users sending email to 1 address (for example helpdesk@contoso.com) Is it possible to set up an additional email address to receive support requests and have it generate tickets
Issues with site notifications and rules
I have created a new site for a new support group however have noticed that some of the automated notifications and rules are not working as it does with other sites. Ex: System notification "E-mail acknowledgment to requester on submitting a new request"
Can't log in
Tech can't log into Service Desk plus because the system says they already are logged in. How do we get them logged out if they can't log in? Build number 14.8 Build 14850 MYSQL
How to bulk add relationships between CIs in CMDB?
At least for the SDP MSP Build 14730 there is a problem to bulk add relationships between CIs in CMDB like Support Groups in MSP account and Services provided to other accounts. Neither API no XLS-file import does not allow to do it. The import does not
Restrict access to records in custom module
Hello, In the ServiceDesk Plus MSP custom module, is it possible to restrict access to records by account?
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