Unable to upgrade
Hi, when performing an OPManager upgrade from version 11.2 to 11.3 or 11.4 I get an error (see attachment). OPManager DB is on MSSQL. On the same server I could update ServiceDesk to the latest build without problems. Any idea why? Thanks Simeone
Setting up new OpManager
I've setup a Windows Server 2012 R2 with MS SQL Express 2014. While installing OpManager11, I select the database as MSSQL, it keep prompting host or port is not correct.. May I know what is the problem? Also is this combination of "Server 2012 R2 + MS SQL Express 2014 + OpManager 11" in 1 physical server feasible? or is there a better recommendation? Thank you for any advise.
Opmanager workflow error log a ticket or email
Hello I need some help, i have an OPManager server in linux that is monotoring about 1000 devices. The workflow work fine until the part where i want to log a ticket or send an email to someone. Everytime i try to do the log ticket in SDP or email it fails: Here is an example: Swtich_down_Critical - GE_PQ_MITRENA_SW01 Task execution failed - Internal server error occurred. 1. Ping Device Ping command used was : /bin/ping -c 4 -w 4 -s 32 10.184.0.20 2. Ping Device Ping output : PING
Delete Performance Monitor and/or Vendor
Hi there, OpManager Build 11400 How in the world I delete a custom/vendor performance monitor? I've added a new device/vendor and got the OID wrong by mistake. I've deleted the Device Template, but the monitor still there, viewable in: Settings > Configuration > Monitors > Performance Monitor So i thought of getting rid of the new Vendor I've created .... but no such option. Any help will be appreciated. [This is getting frustrating]
Using "AlarmEmail" in notification profiles
Hi all, There is a default custom attribute on all objekt called "AlarmEmail". But I can´t figure out how I can use this custom field in notification profiles so that all email based alarms get sent to the for each object defined " AlarmEmail".
Same vendor+OID, different values
hi there, OpManager build 11400 we have lots of HP printers, when querying for OID .1.3.6.1.2.1.43.11.1.1.9 , it returns different "values" depending on the models. On older HP LaserJet 2420, it returns the "unit" value: new toner capacity reads as 6000 current supply level reads 4500 in reality, the user would prefer to see 75% displayed instead of 4500 On newer (sort of) HP LaserJet P3015, it returns the percentage value. Since both devices have the same SysOID ... any advice on how to set up monitors
Monitor name for different vendor
Hi there, When I'm creating new Device Template with different Vendor , why I can't use the same Monitor Name ? Example: we have HP and Toshiba printers they have different vendor/sysOID, but still have the same black toner OID when creating new device template with the Monitor Name as "Black Toner Lv", it pops up a message: A Monitor already exists in that name Does that mean I should start recreate all my custom monitor to something like: HP Black Toner Lv Toshiba Black Toner Lv ?
Reset VM does not work
Hello to all, I'm trying to reset a vm (vmware) when a certain service is unavailable/down. Tried it with a IT Automation Workflow, but I always receive an error message. So the VM is not being reset. The error message in de workflow log is: -------------------- Reset VM Connection to the remote host failed - Unknown machine -------------------- Who has a solution for me?
login session timout?
Hi there, OpManager build: 11400 Just wondering, is there a login timeout settings I can change? I've just installed a fresh OpManager and trying to configure it. SI've been using the default admin username. Somehow it decided to be "unresponsive", clicking any of the link does nothing. And then I've reload the page and it gives me the login page again. Is this expected? Or I'm missing something here. Thanks in advance!
ServiceDesk Plus In An OpManager Dashboard - Whatever Next!
Had this thrown at us recently and was stumped at first until we realised how simple the solution was! The client we were working with has a large plasma display with an SD+ technician browser login showing the current open requests queue on the Requests tab, something similar to the following: We were also taking a look at their ManageEngine OpManager installation and we had managed to create the basis for some great monitoring dashboards to help them review the status of their network at a
Error adding WMI disk space monitor
Hi I get an error "Enter the SNMP OID" when I add a "Free Disk Space in GB" WMI performance monitor. Please note that i get actual values when i click test monitor. Please help Regards, Kahthan
Workflow - Generate alarm - Documentation
Hi, I'm trying to use Workflow to generate an alarm on a device but can't get it to trigger a notification profile. My problem is how to link the notification profile to that generated alarm by the workflow on a particular device? I've read the documentation on workflow (http://help.opmanager.com/workflow-conditions-actions) and can't figure this one out. I could use the send SMS from workflow but it can't use notification profiles and this is not practicle as we will need to modify the workflow
problems with opmanager 11400 and servicedesk 9029
hi i have a problem with the interaction betwen service desk an opmanager first in the 9028 version of the service desk system opmanager system could synchronize without any problem, in 9029 the op upgrade manager asks a domain to connect . to register the domain the system does not accept second in version 11300 of opmanager is could create within notification profiles for the service desk ticket now trying to create the profile settings of mail requests even if the mail this already configured
snmptrap version2 issue
Hello, nowadays I'm suffering snmp trap v2 problem regarding opmanager. I'm using citrix netscaler mpx10500 as a load-balancer, and want to get snmp trap message from it. When I trying to use snmp version 1, it's ok. But When I chaged snmp version from 1 to 2, opmanager couldn't recognize it. and finally I found some difference with verison 1 and 2. when I execute mib browser through web page, I can see traps (attachment v1.png), but version 2 couldn't (attachment v2.png) When execute mib browser
Is there a way to download OPManager 9? And what do I need to install on windows server 2008R2 for OpManager 11 to work?
Hi there, I had experience with OpManager 9 and I would like to download it now, is there a way to do it from your site? And in OpManager 11 when I register new server, how can I select proper device template before I add that server?(there is no field to select device template during registration) And when I register server that has 3 MSSQL instances(2005,2008,2012) in 'Performance counters' lots of SQL counters are added automaticly, is there a way to delete them from this device?(delete button
Reporting isssues with Partition Details of the Device(%)
Hi We use the Partition Details of the Device(%) to give us an indication of the free space, we have an issue where each drive on the server reports the same usage as the the c drive, ie c drive 80% d drive 80% e drive 80% Which isn't the case. It happens on both virtual machines and physical machines. It uses WMI which I have tested and passes it's test. On some of the drives there are mount points. Any ideas? We are on build no. 11400 Andy
partition details of the device(%) issues
Hi (apologies if this is a double post - my original question seems to have disappeared) I'm having issues with the performance monitor - partition details of the device(%) All the drives report back the same % usage even though they are at different levels. for example - reality - C: 40% D: 55% K: 78% Monitored C: - 40% D: 40% K: 40% We are running the latest version and this applies to both virtual and physical servers. I believe it worked previously. On some servers (exchange) we do have mount
OPManager Probe doesn't work
Hi i have serious problem, after exhaustion space on disk C, i stop the opmanager service and move logs folder into another disk. When i restart server, opmanager probe doesn't work, the service is started but the web doesnt' responde I paste wrapper file on logs folder : STATUS | wrapper | 2014/12/11 11:03:10 | Launching a JVM... INFO | jvm 1 | 2014/12/11 11:03:17 | WrapperManager: Initializing... INFO | jvm 1 | 2014/12/11 11:03:28 | taryIconProps {DefaultMenuItem=Status, ApplicationName=OpManagerProbe,
User permissions for monitoring AD
Hello We are monitoring AD using domain administrator account without any issue. However we want to know if we can use another account for that. If so which are the permissions required for the account? Regards Orlando
Error - Unable to fetch Managed Object details
We have added approximately 40 new devices to Opmanager, however most of them are un-viewable, receiving the following message for each of them: Status Message Unable to fetch Managed Object details for the object :10.8.1.180 We have run RepairDB, this did not work. We have removed the device using the "Quick Configuration Wizard > Delete Device", and attempted to re-add the devices one at a time, still have the same issue. Could you please advise on how to resolve this problem? Seems to be happening
Single Sign-on Centeral - Probe
Hi, i installed 1 central and 2 proble (Windows 2008 r2), the machines are in "Workgroup" I configured the users to use domain authentication with read-only authentication detail, and it works. The read-users connect on central for monitoring the alarms, but when they try to connect to the single device, they jump to probe and it prompt again the credential for login to probe. It's possible no ask credential when users jumps to probe ? And when they logged into proble ... how can they return to central
Cannot add device to Opmanager free 10 host version
I have 8 devices. I want to add 1 more but it says: Cannot add device. This edition of OpManager does not support adding more than 10 devices.
Problem with change ip plugins APPManager in opmanager
Hello all, i have a problem with my ip address in Opmanager with plugins appmanager. I have two ip network card in my server with 10.136.1.32 card one 192.168.20.95 card two All devices see the 10.136.1.32 and another server see the 192.168.20.95, but the access to opmanager is through of 10.136.1.32, but with that ip address can not see the application of appmanager. How do change the ip address in appmanager to 10.136.1.32. i try change with C:\ManageEngine\OpManager\AppManager\bin\troubleshooting
Netflow Plugin Installation in a OPManager Central / Probe Scenario
Hello, I have an OPManager enviroment with one central server and 5 probes around my sites and now I wish to install Netflow plugin as demo to evaluate the solution. My question is in that scenario Central / Probe where I need to install Neflow? Only on the Central? Central and Probes? Only on Probes? My desire is to implement the solution and have a way to see the information centralized on Central Server even if I need to install Netflow on all probes. Thanks in advance and please let me
MTTR ,MTBF in OpManager
Hi In OpManager the administrator can view for each device of the network indicators of the maintenance policy using the MTTR (Mean Time to Repair) and MTBF(mean time between failure) i want to ask if opmanager can enables it to define SLA ( Service Level Agreement) , that is to say, sets of contractual metrics, and supervise ? Regards Ahmed
Windows Serive Not starting while testing
I have set up monitoring of a Windows Service on one of our test boxes. Under Device Details Monitoring is set to 1 min. Under the Windows Services the box for, Do the following action, if the service is unavailable. Is checked. The radio button for Restart this service is checked. On the server itself the service is set to automatic. When I stop the service, The status shows that it is down in Opmanager. Does Opmanager only restart the service on failure, or should it also start on Graceful shutdown.
OpManager Database connection
Hi, We have a OpManager Installation that connects to a MS SQL database located in a Failover Cluster If I initialize a failover from Server A to Server B OpManager becomes unresponsive and I need to stop the Opmanager service and start it again. We are using Support Center Plus as well and that product handles the failover and work well once server B takes over. This is pretty bad since OpManager is our Monitoring tool ! Do I need to configure some setting to support OpManager in MS SQL failover
Business View Setup & Reporting
Good Day, I want to know if the following is possible in Opmanager: We have been contracted to monitor one of our customer's services for them. But they want the reporting to be done on a service basis, meaning lets say one of the services which we should monitor and give feedback on is called MVC Project. This is a website which is hosted on an application server, and the database is hosted on a database server which is not the same server as the application server. There is also a windows service
Change the number of polls
Hi, I was just wondering where I can change the number of Polls to be made before status i critical. Default seems to be 5 but I would like to change this på lets say 2 or 3. Tx in advance /Björn
Decreasing polling interval to less than 1 minute.
How can I poll a particular device (or subset of devices) at a rate below a 1 minute polling interval. The devices in question are not monitored via SNMP, ICMP pings only.
SQL2K12 HA for DB's
Hi all Just wondering if anyone has any comments on providing HA for the OpManager Central DB using DB Availability Groups or DB Mirroring, preferably across separate sites. Has it worked, is it a supported configuration, any gotcha's etc. Cheers for any comments
Opmanager IP address change
Hello, I have 3 IP address (nic's) on my server. However , My devices (switches,routers) can be reached via only 1 specific NIC. How can I can make this change in opmanager ? Regards, Amar
Dashboard and read users
Hi, why read users can't customize your Dashboard ?
Cisco UCS Monitoring in OpManager
Hi, I have OpManager 11400 installed on my environment. I'm trying to monitor the UCS servers that have the structure but is having problems . I have six UCS in my room , 1 C220 and C210 5 . The C220 is with firmware 1.5 and 5 C210 are at version 1.4. The UCS C220 was added without problems but it does not brings all the information, while the C210 5 the message that has been successfully added but actually are not. Is there any problem with respect to firmware version for OpManager can perform the
log file monitor
Hi team, kindly suggest for this below scenario. we would like to monitor the recent modified file in a particular folder and to get an alert if the folder does not contain a recent modified file older than 15 mins.
Internal Server Error while adding SNMP v3 Credential
Hi, I'm currently evaluating OpManager for a large project and have run into a bit of a snag. We are required to use SNMPv3 for our monitoring. I've set up some RHEL6.6 test servers running the latest Red Hat supported net-SNMP configured to SNMPv3. I've tested the servers remotely with snmpwalk to verify the servers are responding properly. The problem arises when I try to enter the SNMP v3 credentials into the OpManager GUI. After filling the form and hitting the Add button, A red bar appears stating
OpManager web page problem
Hi All, perhaps someone can enlighten me. I have problem this morning when suddenly the web page could not be access. Some error I noticed in the wrapper.log files Problem while binding to port 26837 or Processing the data java.net.SocketException: socket closed at java.net.PlainDatagramSocketImpl.receive0(Native Method) at java.net.PlainDatagramSocketImpl.receive(Unknown Source) at java.net.DatagramSocket.receive(Unknown Source) at com.adventnet.me.opmanager.server.StartOpManagerJdbc$2.run(StartOpManagerJdbc.java:435)
Migrating opmanager 11 from windows 2003 to new server 2008 R2
I want to migrate opmanager running on my windows 2003 server to a new server runnig with 2008 r2 . both are 64bit . Opmanager version 11
Notification profile into a workflow
Hi guys,does someone know how I have to do to start a notification profile into a workflow? thanks Paolo
OpManager SSL with existing PFX wildcard certificate
We are happy users of ServiceDesk Plus and currently evaluating OpManager. The technical support team at ManageEngine helped us setup an existing PFX wild card certificate for use with SDP. We are trying to do the same thing with OpManager, but the evaluation support to date hasn't managed to get the SSL working. Can anyone offer advice on how to get this working? Regards, Andrew
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