ServiceDesk integration gives unknown username/password
Hello and good morning all I am having some issues in setting up the integration to servicedesk plus (opmanager - build 11500, servicedesk 9.0 build 9047) I go into service desk and put in the details for opmanager, and this works all ok I go into opmanager, enter all of the details for servicedesk and I get a unknown username/password error. but I am able to log into servicedesk with the same username and password without any issues (and this is the account I used to setup servicedesk intergration
Editing Monitors
Hello Just question, I have added the exchange server to the list of devices that OpManager look after. It is showing as some services are down. namely MS Exchange IMAP4, Micorosoft Exchange Unifield Message Service. Both of those services we don't use, how can you stop OpManager for monitoring them? I tried editing the monitoring, but those items are greyed out. Can anyone help Thanks Andrew
Opmanager 11.6
OpManager 11.6 has been announced but there doesn't appear to be a Service Pack available yet. When will it be available to download?
opmanager web alarm
Hi, I have an inquiry about the Opmanager web alarm as I setting profile and alert but when I got alert which match to the web alarm criteria, the sound not work as properly. I try to test alarm from below setting but it's show below msg and require to install sound player plug-in on web browser. However I already install plug-in but it's still not work. Ps.I try to use firefox, chrome and IE but it's not work.
CISCO 800 series template
Hi, Where can I get CISCO 800 series templates for OpManager? I downloaded one from CISCO website but it just displays OID numbers as alerts.
Process Monitor not collection data
We have been using Process Monitors successfully on most Windows devices with WMI, and they are working as expected, however on several Window devices, the Process Monitor is not returning any data, it will successfully poll and list all he running processes on the device using WMI, but the monitor does not provide any CPU, Memory statistics. Could you please advise how to resolve this?
Rest API - Add Device to Notification Profile
I'm looking to use the addDeviceToNProfile command to add devices to a profile. Below are the Parameters needed to be changed to do so. The criteria parameter say to refer to the table below for the 26 criteria but I am unable to find this table to help me figure out what needs to be put in this parameter. If you could provide this table with explanation that would be great. apiKey* - API Key to access your OpManager server. deviceName* - Name of the device to which the notification profile has
I am unable to delete a probe from the central server
Every time I try to delete a dead probe I am receiving this error: "the parameter apiKey is not available in the request". How can we delete a dead probe from the central server? Thank you. Rob
Unable to send due to java.net.SocketTimeoutException
In OpManager, when I set up the e-mail I do the test and will OK but when I go in the notification profile and send it ta test error My version is 10200 Unable to send due to java.net.SocketTimeoutException PS: it's account GMAIL Tiago Toledo - Bigode Blog: http://www.pastelariadigital.com.br
Error after enabling Threshold for Script Template
If I edit a Script Template I can test and save successfully. However it I attempt to Enable Threshold and then save the template I get the error: Error occured in template modification. And yes the word occurred is incorrectly spelt in the error message.
Not saving Changes
Hi, We are running 11600, we cannot save any changes for some reason. Example1. When changing thresholds, it says it has changed the threshold, you refresh the page and it goes back to the old setting. Example 2. When changing the vendor/device type, press apply. It says it has saved the change to the database, then refreshes and the old values are there. Getting very frustrating as I cant actually change anything! Thanks
Templatesfor Alcatel Lucent 6850 switch stacks
Hi, We have purchased OpManager and are trying to get our Switch stack monitored via SNMP. Are there any templates for Alcatel Lucent 6850 switch stacks, how do we request this? Regards Mike
Scheduled backup window to suppress performance alarms
Whenever my Veeam Backup runs, it triggers CPU alarms on all the VMs it's backing up. Other monitors (like VeeamONE) automatically identify backup events and suppress performance alarms during these events. Can you please add a "backup window" option, where I can select which alarms to suppress during that time?
javax.net.ssl.SSLHandshakeException in OpManager
I am trying to use GMail for the mail server in OpManager. However I am receiving a javax.net.ssl.SSLHandshakeException when attempting to test the configuration. I have successfully setup ServiceDesk to use the GMail account. The forum entries I have found for configuring OpManager to use Gmail email servers are not working. Some of the options do not exist on the setup page. Any ideas?
APC Inrow RD Template
Template for APC Inrow RD 100 series (ACRD101) Thanks!
OpManager Reporting Virtual Machine iSCSI IP Address Instead of Network Address in vSphere?
First off, kudos to the OpManager development team for the vSphere support and the vastly improved VMware monitoring performance. It finally does pretty much everything we've been asking for in an intuitive manner. That said, I am experiencing some weird reporting with some of the virtual machines in my vSphere environment. A number of our virtual machines have secondary storage drives that are SAN LUNS attached via the MS iSCSI initiator on a back channel network that is not visible to the public
Error in RUN Opmanager
HI, in running OPmanager service. this log generate in wrapper file in log folder STATUS | wrapper | 2015/06/16 16:41:48 | Launching a JVM... INFO | jvm 1 | 2015/06/16 16:41:49 | Error occurred during initialization of VM INFO | jvm 1 | 2015/06/16 16:41:49 | Unable to load native library: A dynamic link library (DLL) initialization routine failed ERROR | wrapper | 2015/06/16 16:41:49 | JVM exited while loading the application. STATUS | wrapper | 2015/06/16 16:41:55 | Launching a JVM...
failed OS to boot
Dear Support Team, I use Opmanager 11 & my OS failed to boot. i backup Opmanager Folder. install new OS. How i can recover my DATA?
Exceptin in Sending Email
Dear Concern, I received a test mail. But getting an exception in sending email action. Here is the screen shot. I need your help. Regards, EMON
Email alert
Hi, Now I am having problem with email alerting. Email cannot send out. The error message is "java.net.SocketTimeoutException". How can I solve this? Many thanks. Rita
Bandwith monitor ERROR
Hi everyone i recently installed oputils and i try to add an interface of a windows server in oputils bandwith monitor, I configured the SNMP service on my windows server and set a community named public. but when i try to add interface on bandwith monitor tool nothing happens!! Oputils doesn't keep the managment Thanks
Alarm on SNMP trap count treshold exceeded
Hi, Is it possible to trigger an alarm only when the count of a same kind of trap event excceed a treshold for a specific period of time? For exemple we receive an event each time a IPS sugnature is matched for a firewall witch is not necessary relevant.
How to get rid of unrouted vlans in OpManager?
Hi, Our company uses Cisco 6500 series switches and we have a bunch of vlans. As we use layer 2 vlans in our main gateway and we also use VTP, a lot of vlans show up as unrouted vlans and hinder the management process severely. The question is: How to remove those vlans that show up as unrouted vlans from OpManager or at least from some device templates? Just removing them from the device every time is not an option as we have to remove them every time we rediscover the devices.
Op Manager doesnt discover new VMware VM
I added my entire VMware environment by discovering the vCenter server. However, i added a new VM in vCenter and it does not discover it in Op Manager. I do not have any option to rediscover the host that it is running on (dont know why). I tried to rediscover the vCenter server but it did not pick up the new VM. I have also tried to discover the VM directly, but it discovers a server and not virtual device. How on earth does this product pull in new VM's (or get rid of deleted VM's for that
Notification response time
after a server goes down or reboots, the email notification is late by an hour after server is already up and running. Is there a setting to change that?
Telnet fails for all hosts
Hi I cannot get a telnet login to work on any systems from my Opmanager. Opmanager Essential, build 11300. I have tried Qnx, linux, Unix, even a Cisco switch. Opmanager reports CLI failure due to "Incorrect Login Parameters" for everything I have tried. I can telnet from the Opmanager server to the devices and login with the credentials, so there are no problems with comms or credentials. The applnerr38.txt log file shows this error. 08:24:53:161 APPLNERR: Login Failure: for the agent = 10.60.135.10
Looking for a device template for Procurve switches
Does anyone know where I can find a basic device template for any of these procurve models? I'm new to Opmanager and MIBs and don't really know how to set up a template. OpManager support told me they would look at a template if I know what I want from the MIBs. When I downloaded the MIBs and viewed them in the browser most had red crosses over them which I assume means they don't work with my switch. My procurve models are: HP 5820AF-24XG Switch (JG219A) HP 5820AF-24XG Switch (JG219A) HP
TEmplate for QNAP storage Server
HEllo, we have many various QNAP models (TS-879-U,TS-859U,TS-509, TS-409) and we want to monitor it using OPMANAGER, please make QNAP template for opmanger and how to integrate the template into OPManager, pls find attached file
API numericStatus
Hi, We have been developing support for OpManager in our Products I don´t see in the API Documentation what possible value are for numericStatus on device fetched with listDevices I have been guessing what value is what but it would be great to know the actual values :) Status { Unknown1, Trouble, Attention, unKnown2, Normal, UnKnown3, Unmanaged,Managed } Best regards, Valdi Hafdal URL : http://www.vlink.is V-Support for SCP http://www.vlink.is/scp V-Technician for SDP http://www.vlink.is/sdp
Can I add a device which is not connected, not reachable?
I could add a device which has an IP address and reachable from the OpManager. Can I add a device which is not reachable , such as a non-intelligent switch? I would like to draw a business view and put this device icon on the map.
where can I find the price for 3D datacenter builder add-on of OpManager?
there is no price for 3D datacenter builder add-on of OpManager in price sheet, where can I find the price for 3D datacenter builder add-on of OpManager?
Insufficient Privileges for WMI Queries
Hi I have oputils 6 Spanish Windows server 2003 When i try to add an admin user it keeps tellin me the same error Insufficient Privileges for WMI Queries. Read KB tried 1 user and the administrator account and the problem persist Administrator name: Administrador Domain Admins group: Administradores del Dominio
How did she take a date? ViWebServicces.
ViWebServise what? How did she take a date?
Error Parsing ZyWall MIBs files
Hi, I've some problem when i try to load ZyWALL 110 MIBs. It said it "couldn't parse the file 411AAAA2C0-private.mib. Couldn't resolve these MibNodes: {vpnTunnelIndex}. I've attached firewall's MIBs that i have downloaded directly from the vendore site. Thanks for your time, Kindly regards
Tuning OpManager 12 Beta
Hi all I installed OpManager Beta 12 in Windows 2012r2. (with PosgreSQL) Where are tuning-guides for my 300+ devices and 500+ interfaces ??? http://odarchuk.com
netflow plug in
All Traffic uncounted!
Opmanager 10 and DHCP devices
I have an opman v10200 and a lot of devices with DHCP maanaged IP addresses. Every time when the device gets new IP from DHCP I have to go to opman console and change IP of this device manually, because opman keeps old IP in its DB. Any chance to make opman use host name and DNS for resolving device IP? Thank you!
What does "The sensor is operating under conditions that are non-critical mean"?
OpManager is reporting this on a new Dell PowerEdge R730 with vSphere 6.0 that we recently deployed. Not sure whether it means we have a defect or if it is a non-issue.
Problems with Sonicwall Alerts
Hello, I having a problem with SonicWall NSA4500. Everything working, except the alert messages that SonicWall is sending. Every alert message is showing like that: dc²€ÔIy‚ õX¤ ¥ A¦ôR…4ùFaÑ ëÄÈøHÒ];Y¸Ÿ óé² X ëR·üúO€Ûuh#MG/ù}`2¿S¾sÀ• Þ]m¹N)³²¦ÞÍ·ÖÆÎ w+!³ôŠº6÷;[� ]Ö€q#8[¡/‘� ¡=ÈšÙcÚ[£øB–r ]„YÛŽˆ�®^^€‘b…Ò� eäˆw œÝO%÷4Áe¹��—!Öûð ª;øû™HáãgFK [OS~f”Hñì™àÉ ½a_g{‰Ì ×xê OòlŸ*‘RXÚ‰÷ G pèæů‘¹9Oì Âõ VÅå1S¥ÁÍ d«* À‚§±FdÞwÿþ r¢¤;-û{y «â‹¼¤ Qè4»ç' exnÓcšÝ1ÅÕ °g†7Y Can anyone help me? Thanks!
Can I resize teh google maps widget?
I would like to resize the google maps widget on a dashboard. Is this possible? I can resize my iFrame widgets but I now have lots of white space around the google map and would like to resize it to fill the space. This will make the map more readable too with our branches. Rob
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