Variables in Reply Template

This would be really handy. They already exist in the notification temples, however having access to the variables in the reply template would help to standardise communication from the Service Desk to the clients. eg:

-------
Dear $RequesterName,

My name is $Technician and I am handling your service request. I tried calling you on $RequesterPhone, but was unable to catch you. Please reply to this email with your preferred contact details, plus any extra information you may have that might help me with your request. Alternatively, you can call the service desk on 12345678 anytime.

You can view the progress of your service request by clicking on this link: $RequestLink

You can also close the request by clicking on this link: $CloseRequestLink

Regards,

$Technician