Requests based on SLA.
To make any changes to this query, refer to this
post
.
SELECT
wo.WORKORDERID
AS
"Request ID"
,
wo.TITLE
AS
"Subject"
,
aau.FIRST_NAME
AS
"Requester"
,
qd.QUEUENAME
AS
"Group"
,
cd.CATEGORYNAME
AS
"Category"
,
scd.NAME
AS
"Subcategory"
,
icd.NAME
AS
"Item"
,
ti.FIRST_NAME
AS
"Technician"
,
std.STATUSNAME
AS
"Request Status"
,
sla.slaname
"SLA Name"
FROM
WorkOrder
wo
LEFT
JOIN
SDUser
sdu
ON
wo.REQUESTERID
=
sdu.USERID
LEFT
JOIN
AaaUser
aau
ON
sdu.USERID
=
aau.USER_ID
LEFT
JOIN
WorkOrder_Queue
woq
ON
wo.WORKORDERID
=
woq.WORKORDERID
LEFT
JOIN
QueueDefinition
qd
ON
woq.QUEUEID
=
qd.QUEUEID
LEFT
JOIN
WorkOrderStates
wos
ON
wo.WORKORDERID
=
wos.WORKORDERID
LEFT
JOIN
SubCategoryDefinition
scd
ON
wos.SUBCATEGORYID
=
scd.SUBCATEGORYID
LEFT
JOIN
ItemDefinition
icd
ON
wos.ITEMID
=
icd.ITEMID
LEFT
JOIN
CategoryDefinition
cd
ON
wos.CATEGORYID
=
cd.CATEGORYID
LEFT
JOIN
SDUser
td
ON
wos.OWNERID
=
td.USERID
LEFT
JOIN
AaaUser
ti
ON
td.USERID
=
ti.USER_ID
LEFT
JOIN
StatusDefinition
std
ON
wos.STATUSID
=
std.STATUSID
LEFT
JOIN
sladefinition
sla
ON
wo.slaid
=
sla.slaid
WHERE
(wo.ISPARENT
=
'1'
)