Request Management - report on requests created created during non-operational hours
This report is used to find the requests created during out of business hours. Based on this report, resources can be allocated to manage the load.
MSSQL:
SELECT wo.WORKORDERID "Request ID",
aau.FIRST_NAME "Requester",
cd.CATEGORYNAME "Category",
wo.TITLE "Subject",
qd.QUEUENAME "Group",
sdo.NAME "Site",
LONGTODATE(wo.CREATEDTIME) "Created Time",
datepart(dw, dateadd(s, datediff(s, GETUTCDATE(), getdate()) + (wo.createdtime/1000), '1970-01-01 00:00:00')) "Day" FROM WorkOrder wo
LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID
LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID
LEFT JOIN SiteDefinition siteDef ON wo.SITEID=siteDef.SITEID
LEFT JOIN SDOrganization sdo ON siteDef.SITEID=sdo.ORG_ID
LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID
LEFT JOIN QueueDefinition qd ON woq.QUEUEID=qd.QUEUEID
LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
LEFT JOIN CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID
WHERE wo.ISPARENT='1'
AND ((HOUR(dateadd(s, datediff(s, GETUTCDATE(), getdate()) + (wo.CREATEDTIME/1000), '1970-01-01 00:00:00')) < 9
OR (HOUR(dateadd(s, datediff(s, GETUTCDATE(), getdate()) + (wo.CREATEDTIME/1000), '1970-01-01 00:00:00')) > 17
AND datepart(dw, dateadd(s, datediff(s, GETUTCDATE(), getdate()) + (wo.createdtime/1000), '1970-01-01 00:00:00')) IN (2,3,4,5,6)))
OR datepart(dw, dateadd(s, datediff(s, GETUTCDATE(), getdate()) + (wo.createdtime/1000), '1970-01-01 00:00:00')) IN (1,7))
PGSQL:
SELECT wo.workorderid "Request ID",
aau.FIRST_NAME "Requester",
cd.CATEGORYNAME "Category",
wo.TITLE "Subject",
qd.QUEUENAME "Group",
sdo.NAME "Site",
Longtodate(wo.CREATEDTIME) "Created Time" FROM WorkOrder wo
LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID
LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID
LEFT JOIN SiteDefinition siteDef ON wo.SITEID=siteDef.SITEID
LEFT JOIN SDOrganization sdo ON siteDef.SITEID=sdo.ORG_ID
LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID
LEFT JOIN QueueDefinition qd ON woq.QUEUEID=qd.QUEUEID
LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
LEFT JOIN CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID
WHERE wo.ISPARENT='1'
AND ((extract(HOUR
OR extract(HOUR
AND extract(dow
OR extract(dow
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