[Blog] Transforming User Experience
Visuals give us a better understanding of not just the content, but what is behind the content — easier, faster, and clearer than just a cluster of written words.
Why User experience matters for an Enterprise Software?
The success of any application depends on how usable is the product to the user and how easy it is for your user to interact with.
Let us take a look on how ServiceDesk plus interface provides an updated look and usability improvements.
Themes for Requester Self-Service Portal:
Keeping the look and feel of your self-service portal consistent and easy to use, encourages product adoption to your end users.
This helps explain why the self-service portal has emerged as an effective way to improve the customer experience.
Done right, this is one of the best channels that customers can use to solve problems on their own.
Use the list of colorful themes given to change the way the self-service portal looks.
You have 4 vibrant themes to choose from.
Navigate to Admin > General Settings > Self-Service Portal Settings>
Alternatively, if you have got bigger plans, use the HTML editor to fully customize your self-service portal right down to the bare bones.
Icon for Service Categories:
A service catalog page is deployed to allow users to create requests and read issue relevant Knowledge articles by making the right selection of category from the list.
Admin can add Icons to Service Categories for better recognition and robust UI experience.
This could help users to choose the right category from the list quickly.
Navigate to Admin > Service Catalog > Service Categories :
To upload an icon, click Upload an icon link and browse to select the icon.
Service Catalog Icons and Resource Images:
What if your service request forms could support images and contextual information without bombarding them with too many fields to fill?
Every option under the resource question can now have an image associated with it.
To upload an image with an option, click New Option, provide a name, upload the image, and add a short description of the option.
Customizable Request List View :
When users start their day, they expect information that is of high priority, tickets overdue, tickets that are awaiting customer response, etc. Service desk agents spend a substantial amount of time organizing work before actually executing it. They need to identify the most important tickets to work on.
To make their jobs easier, we introduce Color-code for requests.
The SD-Admin can now color-code requests on the list view page, based on Category, Group, Priority, and Status.
To configure the color settings, go to the request list view page and click Color Palette.
Resource Management :
The strength of any organization rests in its most important resource I.e People.
Since your employees represent a high cost to your agency, we understand that optimizing your resource management process is essential.
Under the Resource Management tab, you can now easily manage your resources; their availability, load and utilization, and task assignment
Now that we have highlighted a few areas in ServiceDesk plus worth mentioning, we will see you all soon with exciting updates in our next blog.
What next?
To deliver great experiences we ensure to see our products through the eyes of our users and stay focused on their needs from concept through delivery and support.
In our goal to help organizations provide a user centric approach with ServiceDesk plus, we have made significant progress, but are still early in our journey.
We are always working to improve the overall User experience, so we would love to hear what is working and how we can do better.
Thank you for reading this far !!
Please get in touch and tell us what you think makes a great user experience.