ServiceDesk Plus 11110 Released

Dear Users,

We are glad to announce the release of latest servicepack 11110 for ServiceDesk Plus.

This servicepack includes new enhancements , behaviour changes and Issue fixes.

Enhancements :

Unified Activities for Request & Tasks

Technicians can now view requests in Classic View or choose to view both requests and tasks in Combined View, depending on their convenience. Click here to learn more about the classic view and click here to learn more about the combined view.

Move Requests Across Instances

Option to move a request raised in a wrong instance to a correct instance. Click here to learn more.

Form Color Customization

You can customize the font including its size and color, background color, and field orientation of incident and service templates. Click here to learn more.

Proxy Configuration for Mail Fetching

Proxy can be configured for Incoming and Outgoing Mail Servers.

Reply Template Enhancements

Option to show inactive templates in the reply template list view.

Option to edit the reply message using HTML editor in reply templates.

SDF-84657 : Option to restrict technicians from creating their own reply templates.

SDF-83300 : Support for attachment preview in Live Chat.

Check out our Readme for more and download the servicepack here.

Regards,

Edwin Vasantha Kumar

ServiceDesk Plus Team