ServiceDesk Plus 11107 Released

Dear Users,

We are glad to announce the release of latest servicepack 11107 for ServiceDesk Plus.

This servicepack includes new enhancements , behaviour changes and Issue fixes.

Enhancements :

1) Operational-level Agreement

Configure Operational Level Agreement to ensure that the SLA is achieved by the internal groups working on the request.

2) User Addition from instance based on ESM directory application settings

Under ESM Directory >> General Settings >> Application Settings, you can enable the manual user addition for specific instances. This option will create a new permission in user roles, using which technicians can manually add users to their instances.

3) Group Chat and few more Enhancements

Technicians can now chat in groups among themselves. Also, request collaborators can start a group chat from the request details page.

4) Request Properties in Task

While mapping task templates to request templates, you can associate request properties to tasks so that technicians working on tasks can view the request properties.

5) Check List

Checklists allow you to configure and add little tasks or to do things in request templates for technicians to follow before closing/completing a request.

6) Custom View For Change List View

Create and manage custom views for change requests.

7) Add Notes while assigning a technician

Add additional information via notes when assigning a request to a site, group or technician.

8) Fine Grained Access such as Adding Approval and Deleting Approval

Allocate fine-grained permissions, such as Adding Approval and Deleting Approval, to technicians

9) Request Auto Approval

Auto-approve requests if already approved by the same approver at a previous stage or if the requester is also the approver.

10) Integrate with Site24x7

Integrate ServiceDesk Plus with ManageEngine Site 24x7 to firefight incidents and monitor critical application servers from a single console.

11) Integration with Desktop Central in the Standard Edition

Integration with Desktop Central will now be available in the Standard Edition, as well.